AHS Class Action Lawsuit Settlement
AHS (American Home Shield) is one of mostly used and reputed home warranty companies around. AHS provides home warranty protection services nationwide. Some of the homeowner warranty plans are criticized for lack for customer service, but par of the blame goes to customers who fail to read the contract fine print.
AHS recently announced a class action lawsuit settlement for breech of contract. The litigation is about not making repairs and replacement per the contract. AHS is admitting no wrong doing and is denies the claims and says it is agreeing to the settlement to avoid costly legal proceedings.
You can file a claim if you purchased your home warranty between July 24, 2001 and December 31, 2008 provided you were denied service during the above period. The claims settlement website has all details here – www.edlesonclassaction.com
UPDATE: One of our readers posted another similar settlement which can be found at faughtclassaction.com
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Does anyone know why the Edleson lawsuit site is not working? Has a settlement been reached? AHS declined to replace our 20 year old water heater last year when it rusted out – due of course to the fact that the plumber said the magic word “sediment”. Am assuming that we also have a shot under Faught – hopeful at least… Thanks for any info.
don’t you have to wait till your contract has expired before you can cancel? please respond if you have cancelled your contracts.
Another unhappy customer with AHS. We’ve had our water heater leaking and AHS has sent Carter Plumbing out 3x’s. Each time we have paid 60.00 because it’s over 30 day perios. It still leaking today and AHS will not replace it. The plumbing company just replaced a valve and it still leaks. Second time, he just looked at it and said it needs another part. Well, it’s leaking again and now we have water damage on the wall. My husband just got off the phone with AHS and they will not replace it. They want to order another part but did not say when? It’s leaking and they want us to wait. We canceled and will take care of our home ourselves. How frustrating.
I am very upset with ahs too more like furious. the person sent to check out my furnace today must have been to the seminar on what to do and say so that he would not have to get his hands dirty so early in the morning-well it worked- after i paid the service fee of $60. As so many other complaints that i have read he used the “maintenance issue” even before i showed him the invoice of scheduled maintenance 2 months ago. He arrived at my house late and then before he was leaving he called ahs to report “his work” and told them he was at my house for 2 hours when in fact it was less that 1 hour. Never did a damn thing. I will be canceling asap.
The website is faughtclassaction.com. The Faughts are suing in Alabama on behalf of any US resident with inappropriately denied claims. The hearing is in March.
I have been with AHS since August 09 and never had the need for them until Feb 10. When I was having new carpet installed, a leak was found in the water heater. After putting everything on hold, AHS sent a contractor to check out the unit which is 28 years old. I told him I had noticed muddy discolored water when I ran the hot water and it did not seem to get very hot. I had not even noticed the leak in the closet. After the technician made a mess..when flushing out the heater..sediment from 28 years sprayed the hall, flooring, walls, ceiling, my bedroom, photographs, etc. He cleaned it up with my help and towels and told me it should be fine since he found the needle point leak. The next day my mom found the heater was leaking again. After speaking with AHS and the contractor, I was told they could not come out until possibly Monday which was four days later. I told them this was unacceptable and someone should be at my home to check unit that day. Since the carpet installers were coming the next day, I went to Lowe’s and had a new unit installed. The old unit had rusted and had a leak on the inside. It could not be repaired. Since AHS was not willing to assist me in any way, I stopped payment on the 60.00 check. I haven’t heard from the plumber as of yet but I am sure I will. I have tried to contact AHS to cancel warranty but unable to reach. I have contacted them on the website. I’ll wait to see if they answer.
The company who services my HVAC gas pack came out to do planned maintenance as required by American Home Shield (AHS) and found that there are cracks in the face plate that is part of the heat exchangers.
The technicians told me that I should not use the unit due to the Carbon Monoxide threat. This was Friday January 29 2010. Today is Tuesday Feb 9, 2010 and I have been without a working HVAC unit for almost 2 weeks. Since then, I have been using space heaters and the electric oven to warm the house. I have 12 and 8 year old children in the house.
AHS wont authorize my maintenance company to order the $1405 part. I call the technician line 1-877-490-5690 and am told that they are waiting for my tech to call them with an explanation of the issue. They have at least twice already. The people who answer the phone at this number tell me that I shouldnt be calling the tech number and I need to call customer service at 1-800-776-4663. Customer service says they are trying to find the part. I ask, “why is the tech guys telling me that they are waiting on my maintenance company to call ?” They basically beat around the bush, “We’re ordering the part sir!”
They should live up to their end of the contract and repair the furnance as the contract clearly outlines. If not, I want my money back. I advised AHS and its mother company The ServiceMaster Company that I will be notifying other consumers via Consumer web forums, various other types of media as well as submitting complaints with related State and Federal organizations.
AHS SUCKS !
These people came out to fix my refrigerator and stove. It took extended periods of time, and other repairman had to come back to fix the first fix as it was not done right. After at least 4 visits to my refrigerator report it was barely repaired. In the meantime, I had lost all the food in my freezer part of my refrigerator. Then there were postphonements because parts were said not to have arrived.
In my earlier post (#53), I forgot to include my email address. It is: shaysull@ymail.com.
In response to Pat (post #52), I am having that exact same problem with American Home Shield (”AHS”) right now. I am dumbfounded by the similarities between our two situations. You should absolutely get a second or third opinion about your furnace. The contractor AHS used to diagnose my furnace was 100% wrong, and according to the opinions of several experts in the industry, their contractor should have discovered the “actual” problem with my furnace right away. It’s become apparent that the contractor made a misrepresentation by giving us the diagnosis that he did and also by claiming the parts were unavailable. Anyway, I’m happy to discuss my situation with you further if you’d like. However, as it stands, our furnace did not need replacement. The problem was not what the contractor claimed it to be. AHS did not exercise due diligence and reasonable care in handling my service call and resolving my claim. I paid out of pocket to get second and third opinions and ultimately to fix my furnace. This is the third time I’ve had to use resources outside of AHS to resolve issues with covered items in my home. Needless to say, I will not be renewing my contract with AHS and will be taking measures to ensure I am reimbursed for everything they should have handled and paid for. If you believe there’s been fraud committed against you, then you have the right to contact the Attorney General’s office in your state and report that fraud. There are strict consumer protection laws in place to prevent fraud against consumers. Also, you should opt out of the class action suit by Feb. 8th or you will be barred from bringing lawsuits against AHS for the next 2 years. I empathize with you, and I hope my post proves beneficial to you. Good luck!!!
I have not had heat in my home since January 12 (over three weeks). AHS sent United Home Services out and it became immediately clear that the technicians did not have a clue as to how to repair the furnace. They did decide that a motor in the furnace needed to be replaced and that it would take two weeks for the part to come in. After three weeks the part came in, but AHS decided that the part cost too much, and they would rather replace my 8 year old furnace. I would have to pay $575 in fees. They refused to call in another company, and I refused to do business with United Home Services. I had another company check my furnace, and they stated that the furnace did not need to be replaced. AHS offered me $711 toward the price of a replacement furnace; they will not pay for a repair. I want to cancel my policy, but right now I can’t get anyone to answer the phone. I wrote my congressman, filed a complaint with the Consumer Protection Agency, and reported my problem to the BBB (which ironically gives them an A+ rating).
I have the warranty program with AHS. Although I have had problem with companies that have been assigned to my repairs, I haven’t had problems with AHS. They gave me money toward another washer, because they tried to repair mine and said it would not cover it any longer. so I took the portion they offered. They have a few unproffessional companies working with them, that may be giving them a bad reputation. I called them and told them to note my account that those companies will not be allowed in my home. I have been talked to by some of the people from these unmentioned companies in PA with disrespect to the point that I almost called the police because I felt so Uncomfortable with them in my home.
Kepp out of AHS reason:
BBB processed a total of 2929 complaints about American Home Shield in the last 36 months, our standard reporting period. Of the total of 2929 complaints closed in 36 months, 998 were closed in the last year.
I would recommend that anyone who has bought this contract cancel as soon as possible
The tech came out for a charge of $55 and checked the furnace and found the part that was bad and said that if he replaced it that it would just go out again because the stack was getting hot. So he wrote this down and said he would be back. The next thing I know we are denied any service. I have had them out before and they did some snake work in the pipes and ended up charging me $300 plus the $55 service fee. This kind of business is not right. I would like to join in on the law suit. I can’t get logged on to the website thats listed where do I go? lossvet@cox.net
I TO HAVE HAD NUMEROUS PROBLEMS WITH AHS! I CANT BELIEVE THIS COMPANY KEEPS GETTING AWAY WITH THESE THINGS. MYSELF TO JUST HAD TO CALL AHS AGAIN TO GET MY TOILET REPAIRED. THE LAST COMPANY THEY SENT OUT (STEVE HATCHER PLUMBING)ARLINGTON,TX 76012 PHONE-817-461-4900 LICENSE #17611 INSTALLED A NEW TOILET IN 2005. LEWIS CAME OUT INSTALLED A BRAND NEW TOILET. WHILE HE WAS INSTALLING IT HE BROKE OFF A PIECE OF THE CERAMIC PART BY THE BOLT THAT IS INSIDE THE TANK. WHEN HE WAS FINISHED PUTTING THE TOILET IN THE TOLD ME HE BROKE OFF A SMALL PIECE OF THE TOILET. HE STATED THIS WOULDNT (HURT THE TOILET) WORKING. I BEING A SINGLE PARENT DIDNT THINK TO LOOK UNDER THE TANK WHERE HE BROKE THE PIECE OFF I WOULD HAVE (NEVER) LET HIM LEAVE WITHOUT FIXING IT. NOW IT HAS STARTED LEAKING ON THE FLOOR AND AHS WILL NOT COVER IT. I HAD TO BUY THE NEW TOILET TO INSTALL PLUS PAY THE 60.00 DED (PLUS $125.00 LABOR) (PLUS THE $158.00 FOR THE TOILET!!!! THEY ARE ALSO SENDING OUT THE FLY BY NIGHT COMPANIES TO DO WHAT LITTLE WARRANTY WORK THEY DO COVER IF AT ALL. ON TOP OF THIS REPAIR ITEM, LAST WEEK MY GARAGE DOOR BROKE. THE SPOCKET THAT OPENS THE DOOR OPENER IS (SUPPOSE TO LAST 5-10 YEARS) (BUT) WILL ONLY LAST 2-3- WEEKS AFTER THE WARRANTY IS UP. I FINALLY HAD TO BUY A GARAGE OPENER MYSELF BECAUSE AHS KEPT REPLACING THE PLASTIC SPROCKET WHICH IS AROUND $10.00 FOR THE $60.00 DEDUCTABLE. THESE COMPANIES THEY HIRE WONT GET TO WHY THIS PIECE KEEPS WEARING OUT COSTING (ME) $$$$$$. IF ANYONE KNOWS ANOTHER HOME WARRANTY COMPANY THAT IS FAIR PLEASE CONTACT ME AT MSLOVINMOM59@ATT.NET. THANKS, AND PLEASE!!!! STAY AWAY FROM AMERICAN HOME SHIELD!!!!!!!!!!!!!!!
Hey Steve in Houston,
What was the name of the company who tried to repair your dishwasher? The one that came out to install my dishwasher didn’t do it right and it leak and ruined the carpet in the next room. Send me an email at dirk33@yahoo.com.
I recently terminated my home warrantee contract with AHS as their Houston area repair firm did not repair my dishwasher after multiple attempts. After 4+ visits by the AHS dishwasher contractor the dishwasher remained un-repaired during the Thanksgiving and Christmas holidays. The AHS firm did not properly connect with their contractor and visa versa regarding escalating the matter into “options” where the dishwasher is replaced. They certainly had a scam going together with the intent of not repairing my dishwasher. After the 4th visit by the AHS provided contractor, I called a regular repair firm and had the dishwasher repaired on the first attempt. I terminated the AHS contract same day. My selected firm (not AHS) replaced the drain pump on the first and only visit and all is working well. I had to pay $238 out of my pocket to implement this dishwasher repair of my own. The AHS supplier also damaged my new wood floors and advised me that they were not responsible to pay for secondary damages. Again, what a scam. I am jumping on the Class Action Lawsuit against AHS. See http://www.faughtclassaction.com for info.
On December 02,2008 I reqyuested services from AHS for Plumbing service and garage door. They both can out on the same day, the plumber was from A&D plumbing service he check my water closet on in my bathroom, stated that I needed overflow tub’s that why it was overflowing. He was wrong all , it’s needed was too tighten up the handle on the toilet-water closet.
The garage person didn’t want me in the garage while he was fixing the door because he didn’t fix it, the currention still don’t work rigth. So I written a complaint to AHS because they went along with what the plumbing complany & garage person. Took my money, so I cancell my contract with them in February 2009.
I am in the process of working through a furnace replacement with AHS. I have already been told that I will have to cough up $1150 for all kinds of stuff. They are calculating the buyout. I am not having a good feeling on this. Can anyone let me know what kind of number to expect? Thanks.
Today I finally had enough of AHS and them trying to get my dishwasher fixed. In July 2009 my dishwasher started leaking and and the motor kept running when not in use. I called Ahs they had their contractor call to schedule a 3 hour time frame to come and look at it. The man comes totally unprepaired to remove the dishwasher. Thank god I had asked my son in law to be there, he had to help lift it out clean up the floor and carry it out to the guys van.
After 4 weeks I call ahs to see if they heard anything yeah it’ll be scheduled to be back next week. Hey, it worked for a whole month before it started leaking again. Called ahs they send the same company out again, still not prepared to remove the dishwasher. This time my husband had to miss work and play the clean up crew. It was gone for 8 weeks with no word from anyone until I call ahs. It comes back and works for another 4 weeksguess who I call, yeah ahs.
they try to send out the same company for the thrd time, I tell them no way they can send some one else on give me a refund. Again take off work, but this time it’s for another
contractor. He knows what he’s doing shows me just where it’s leaking and says he’s not going to take the dishwasher until he gets parts. He tells me that as long as I run it every day there will be no problem. If I don’t want to use it just shut of the water. Great he knows what he’s doing and he even calls once he orders the part just to tell me how long it will take to get it. Part comes in , take off work to meet the contractor. He can’t do a darn thing thanks to the nit wit that had worked on the dishwasher the last 2 times. The last contractor took off the feet and put blocks under my dishwasher. This contractor would be responsible for any damage he does, so I call ahs. They tell me that they have to send the first contractor back so that he can put the feet back on and pull out the dishwasher then they’ll call the 2nd contractor to fix the leak,and then call the first contractor back to put the dishwasher back.
I’m done missing work thanks to ahs.
The contract has been canceled.
http://www.faughtclassaction.com is the site to get included with the class action lawsuit againts AHS. Im fixing to take them to small claims court myself, I have had the heating guy come out 4 times already in less than 2 weeks. He knows that unit is old and needs replacing, but from what I read, AHS wont budge until you slap them with a lawsuit. Cant msnbc or foxnews do a story on this company robbing people! Had I seen this site before when I bought my home I would have never purchased the warranty.
I have been an AHS customer for over 10 years and have not had any problems with them. I refer to the contract before calling them and they have always honored their contract. I recommend them to all of my friends and I have four house all with American Home Shield
I am so sick and tired of these crooks. If I ran my business like they do, Im sure I would be strung up by my customers. Im taking this one all of the way to the supremee court if need be. If your car got into an accident, your insurance or the other cars insurance company has to pay for damages. That is what insurance is for. This home wrranty is the same deal…to cover unexpected problems. I am spreading the word about AHS. I see an ad right now in the daily news here in Florida and Im going to raise h*ll. See ya in court AHS!
I was ripped off by American Home Shield. I was so angry I wrote a letter saying I would bad mouth them to any and everyone I met who was buying a home. My furnace went out in zero degree weather in the mniddle of the night in January – an emergency situation and the number I called from them I got no response. I called a local heating company to repair the furnace so my interior water pipes wouldn’t freeze. AMERICAN HOME SHIELD WOULDN’T REIMBURSE ME! The company is licensed to steal.
Edleson and Faught is two different settlements, Edleson is still not working.