AHS Class Action Lawsuit Settlement
AHS (American Home Shield) is one of the popular and the biggest among all home warranty companies. AHS provides home warranty protection services nationwide. Some of the homeowners warranty plans are criticized for lack for customer service. The problem is complicated and is partly attributed to small print contract terms that customers are not aware of until they file the claim.
AHS recently announced a class action lawsuit settlement for breech of contract. The litigation is about not making repairs and replacement per the contract. AHS is admitting no wrong doing and it denies the claims and says it is agreeing to the settlement to avoid costly legal proceedings.
You can file a claim if you purchased your home warranty between July 24, 2001 and December 31, 2008 provided you were denied service during the above period. The claims settlement website has all details here – www.edlesonclassaction.com
UPDATE: One of our readers posted another similar settlement which can be found at faughtclassaction.com
— If you are looking to buy AHS home warranty, check out American home warranty reviews on our website.
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Problem date: 1/13/2012 Problem:Called AHS at 6pm to have emergency service provided on furnace. Was instructed to call back later. Called AHS at 9pm. I was instructed they were unable to locate a technician, and I should call in the morning. Called AHS at 7am, they told me to call back at 10, as they still had yet to find someone. Called AHS at 10, and was told they were still unable to find someone to come. I was given the option of calling my own company, and told if I did find someone to call them back. I found a company that would come out. The company informed me they would not call or speak to AHS, as they were not allowed to. I called AHS and noon, and informed them that I had found a company that was willing to come to my aid, but the company would not contact AHS. AHS told me they would not be able to reimburse me for this service, since the agent of my company would not speak to them. AHS was unable provide me either reimbursement for the service, nor provide me with a refund of my insurance premiums. They failed to provide the advertised service, which was to get my heater repaired. They also failed to provide a refund. Terrible company….don’t waste your money..you will never get in touch with anyone that will do anything other than the canned ‘I’m sorry…I feel bad…I understand” They should be closed down forever!!!
[...] 10.AHS Class Action Lawsuit Settlement – Home Warranty Reviews Mar 6, 2009 … Prev Post:2-10 Home Warranty – Consumer Advice ….. consumer protection and find an attorney who will process another class action law suit. … http://www.homewarrantyreviews.com/ahs-class-action-lawsuit-settlement [...]
Consultant at AHS recomended me laser and surgery treatments.I am taking their laser treatment since last seven months and have noticed that geting my hair denced and thick.At the end of the tharapy that is after ten months iI am planning to go for surgery also.I would like to thank my frind to show me the right way.
I first noticed my hair loss at around the age of 21; I saw my hair was thinning in a horseshoe pattern. Before I could do anything about it, it got worse. At age 23 my hair loss had progressed to such a state where I saw my hairline receding and my forehead was turning bigger and bigger. I just didn’t look my age. Now after reading the reviews I would look forward to a consultation at AHS
In 2010, I got in touch with the Advanced Hair studio. They are just too strict when it comes to take consultation appointment with them. Why can’t hair loss be treated as an emergency?? ?. I was impressed with them on my very first visit.
Ken, The case appears to be in appeals, etc. It looks like it may have something to do with the Edleson case in California. I was able to obtain the case file and posted the latest updates below. I personally have checked the official website and this website every work day for the past 78 weeks. I have a reminder on my calendar to do so. I have never despised anything more than I do AHS. Max
When will the funds from the Class Action Lawsuit be distributed and how much will they be?
Advanced Hair Studio is well oriented and the procedure here for hair loss treatment is very superb and fantastic. The laser hair therapy treatment with the laser machine is superb and it is really an advanced treatment. All staff in Advanced Hair Studio are very nice and co-operative and also well disciplined.
The worst company I have ever deal with. There are here just to take your money and do absolutely nothing. This people do not even care about your situation. I am without hot water almost ten days,I called them up , they are giving me advise how can I use my stove to make hot water and what else I can do, but would not do their job. Goverenment should make law to shut down company like this.
The Faught Class Action has been appealed
02/03/2011: TRANSCRIPT REQUEST by Chip and Karon Edleson for proceedings held on 1/20/2011 (transcript filed on 1/24/2011) before Judge R. David Proctor. (AVC) (Entered: 02/04/2011)
t happened to the Faught class action suit? I have not received anything!
AHS is pulling a new scanm now.
They have conveniently shutdown their dispatch system and service website and are unable to take service calls. The system at https://www.ahsservice.com/csc/CustomerServiceLoginController simply says:
AHS Customer Service Center system error An error has occurred. We have been informed of this error and are taking measures to remedy it at this time. We apologize for any inconvenience.
How convenient! When you call, you get the same story that they are unable to take your service call. They tell you to call back Wednesday, and it’s Monday! But, call to make a payment and their payment system is miraculously up and running.
AHS should be put out of business for deceptive practices in all states!
Here are the last 6 entries for the case:
01/24/2011: ORDER-In accordance with the Memorandum Opinion 177 , the Second Motion for Injunction of Related Proceedings under All Writs Act 164 is GRANTED. The Motion to Enjoin Nonparties’ Discovery Requests in Competing Action 167 is also permanently GRANTED. The Edlesons are ENJOINED from proceeding in California state court with any and all representatives aspects included in that action, including all claims under the California Consumer Legal Remedies Act. Nothing in this Order SHALL be deemed as enjoining the Edlesons from proceeding in the California court on purely individual claims for monetary relief. Signed by Judge R David Proctor on 1/24/2011. (AVC) (Entered: 01/24/2011)
01/31/2011: NOTICE OF APPEAL as to 177 Memorandum Opinion and 178 Order on Motion for Permanent Injunction by Chip and Karon Edleson. (AVC) (Entered: 01/31/2011)
01/31/2011: USCA Appeal Fees received $455 Receipt# B4601019551 re 179 Notice of Appeal filed by Chip and Karon Edleson. (AVC) (Entered: 01/31/2011)
02/01/2011: Transmission of Notice of Appeal and Docket Sheet to US Court of Appeals re 179 Notice of Appeal. (AVC) (Entered: 02/01/2011)
02/03/2011: TRANSCRIPT REQUEST by Chip and Karon Edleson for proceedings held on 1/20/2011 (transcript filed on 1/24/2011) before Judge R. David Proctor. (AVC) (Entered: 02/04/2011)
02/04/2011: USCA Case Number 11-10459-A for 179 Notice of Appeal filed by Chip and Karon Edleson. (AVC) (Entered: 02/08/2011)
Our cook top glass broke. Called to AHS. A technician came said i Have to send a claim to AHS. Next day he said Ahs DENIED THE CLAIM EVEN THOUGH ITS COVERED UNDER THE AGREEMENT. The TECHNICIAN SAID IT WILL COST US 450$. dON’T DEAL WITH THEM. iF YOUR HOUSE HAS OLD APPLIANCES, THEY WILL NEVER FIX ANYTHING, ONLY MANOR THING LIKE TOILET LEAK
I contact AHS because my whirlpool tub leaked into my closet, a plumber came out and cut a hole in the closet wall and said it was not the motor or the jets leaking. He reported back to AHS and they sent out a pool and spa repair person, who cut a hole in my bathroom wall and stated that it was a plastic part that connected the tub to the plumbing that was leaking. The part was $50 dollars and not covered under the warranty. I was told by the spa person that it would cost $425.00 plus the part to repair it. I requested that he mail me the part C.O.D and I would get someone else to fix it. The plumber that originally came out reported back to AHS that he would repair the tub for $325.00. I rarely use my home warranty and feel like it should have been repaired. I had the maintenance guy from work to look at my tub and the part that was leaking is call a tub shoe and it does connect to the plumbing and is a plumbing part. The tub should cost less than $20.00 dollars. I am getting my maintenance man at work to repair it and when my contract is up with AHS in January, 2012, I am canceling my contract. I know that the economy is bad, but this company is making money hand over fist and the people who are responsible for their growth are getting thrown under the bus. DON’T TAKE CHANCES WTIH THIS COMPANY, SAVE YOUR MONEY AND USE INDEPENDENT CONTRACTORS THAT CAN NEGOTIATE PRICES WITH YOU AND YOU CAN GET SEVERAL OPINIONS AS TO THE REPAIR NEEDED. RIP OFF! RIP OFF! RIP OFF!
I agree this is a horrible company, my experience has been I originally had 210 warranty just as bad. They sent nija ac out to install a coil, then just dropped me ,no explaination. So I went with ahs who came out and said we won’t fix it beacuse the coil isn’t installed properly and doesn’t have a drain pain. I contacted 210 home warrantly they informed me that they were not liable and nija no longer worked for them. I contacted nija they claimed it was 210 liable because they ordered what they asked them to and installed it. After 6 months of getting better business bureau involved nija finally came out and reinstalled coil, water ran down my door because the pan was absent i was told. I have damage to my door. After the installation I had ahs come back out. They said it’s stll not installed correctly,called nija they came back out saying we have done what we can. You need a condenser $950.00. I keep going back and fourth $60.00 each time ahs comes out and my air is still not fixed. I’m not sure what I should do next everyone is claiming they are not responsible, I feel that whatever the problem was ahs should have fixed it they are my home warranty company I asked if I could just drop the ac from the contract since it’s useless, they said you can drop it next year doing renewal,That’s not on the contract. Are there any ligitimate home warranty companies out there?
Here is the latest info on the case (dated 2/4/2011):
USCA Case Number 11-10459-A for 179 Notice of Appeal filed by Chip and Karon Edleson. (AVC) (Entered: 02/08/2011)
did they settle and when we saw no refund
Are you really settling for $45 to $60 each? Check the AHS contract under letter “L” Miscellaneous. AHS claims their surety bond is held with Liberty Mutual in E. Carroll Iowa. Call the number listed and the phone will be answered by an AHS employee by the name of Beau Cullum pretending to be Liberty Mutual. Ms. Cullum also doubles as the CEO David Crawford’s executive administrative worker. So tell me how can one person be in both Iowa and Tennessee (corporate location) at the same time? Easy, as AHS perpetrates FRAUD on the unsuspecting consumer on a regular basis. They pretend to be their own insurance company and answer the phone as Liberty Mutual. How can that not be FRAUD people? And you are settling for $45 to $60 each? Wake up and smell the money. I rest my case.
My husband and I recently last year bought our house and had a horrible time with AHS getting our first issue, busted water tank, that came about on Christmas day of all days, only two months after of buying our home. It took 10 phone calls over a week just to get someone out to look on the problem, mainly because they were calling companies over 90 miles away, not locally, to service us and then the company refused to cover it and the water tank ended up costing us several hundred dollars. Our contract with them isn’t even marked as to what policy we were given in the first place and now with a number other issues we’re looking at having to just let them sit until we can save up for a better policy with another company, because AHS says we don’t have the proper policy to cover the issues. Apparently there is another class action lawsuit against the company and I will fully be gettin in on it as will other in our area as they have had the same issues of problems and patch jobs being done instead of the job being done correctly from the start or just having issues getting someone to respond.
What a bunch of crooks! Just like that Bernie Madoff guy. They take your money and you don’t get the promised services in return. AHS is a good name for them A** H Society!
AHS. On the 8th of april 2011 my dishwasher and washing machine were to be repaired. dishwasher was diagnosed with timer problem and it was replaced (improperly left parts out had to get parts back from them later and fix myself). And washing machine was taken to be repaired because a water leak in the basket. Brought back on wed the 13th installed and tested to find the leak was worse and now the lid saftey button was broken. I made them leave it over night so I could get my laundry caught up(for a family of 4). And they would pick from front porch on that Fri.the 15th. They did not pick up on friday called they said they forgot and would pickup sat. the 16th in the morning that afternoon no one came so called again. They said they would be there for sure that evening. Again no one showed. Sunday the 17th around noon they called and said they where on the way but needed me to help put in truck because he forgot the dollie aand would have to go back and get it so i said i would help. They said they should have it done by tue the 19th. No one came or called. We Called on wed. the 20th. They said it was fixed and would be delivered thur. the 21th at 5:00p while on confrence call with Ahs and Star Services and my wife. So all involved where on same page. On Thur. the 21th no one came again. We called the repair man directly he said it was not done and never said it was and that they can not figure out why it is leaking. And did not know anything about delivering it. Now AHS says they can’t do anything about it until Star Services give a diagnosis. And star says they do not know what is wrong with it. We told them to bring it back broken we will fix it our selves. We have heard nothing from anyone. As of now 2 weeks without washer and no answer in sight. This is rediculous and completly unprofessional.
Every time I contact them, nothing is covered. This last time though–I am fighting back. I called them today because we are replacing a French Drain on the side of our house (which of course, isn’t covered) and found that the pipe from our house to the sewer system was basically being held together by the dirt around it. We moved the dirt and exposed a big crack. The toilet always has ran on and off and I recently noticed air bubbles when it happened…so now I know why. Also nearby and underground is a tree stump. The technician they sent said it’s “not covered” and want’s to charge us $600. The stump was just nearby. There are no roots around or in the pipe, but because it’s nearby, they are claiming it’s “root damage” and is saying that it’s not covered. I’m disputing it with them, but after reading all these comments, I’m not feeling too positive.
Crooks that’s all I can say. Had this company for 4 years and never needed anything so when I do have a leak under kitchen cabinet I called and they said I had a crack in the Garbage disposal but that it had been installed properly. So for 3 years it worked fine and now that it has a crack it was installed properly. Keep your money this company is a rip off.
AHS was great back in 2004 when I first purchased the warranty. They should be ashamed of how they are ripping people off now. A big problem is that they hire companies that are paid by the visit not by the job. My well pump went up a few years back and the local company can out , pulled and replaced it without any problems. A year later my pump went up again and they sent a company from Baltimore (now I live in Western Maryland an hour and half away). They showed up and tried to pull the pump by hand (my pump is almost 200ft down). They pulled it up 15ft and decided it was too hard to pull. They put it back, packed up and left without tell me anything. I went back out and they were gone. ASH calls me, 10 minutes later to say I owed the $60 for the service call and they won’t service my warranty until I pay. AHS also said, my well collapsed and would not cover any plumbing until I GOT A NEW WELL! Ridiculous, I had to pay H&H well drilling to come out and pull my pump and replace it. I had to pay out of pocket to have this done. H&H Well drilling also had to write me a letter to confirm to AHS that my well had not collapsed. Weeks of fighting with AHS I got them to give $1,500.00 their max, but that did not cover the cost or my lost time from work. My Frig went up a month later and they told me they couldn’t get anyone out for a week and that the company from Baltimore would be the one’s working on the refrigerator, “what they are a plumbing company”? I told them not to bother.