AHS Class Action Lawsuit Settlement
AHS (American Home Shield) is one of mostly used and reputed home warranty companies around. AHS provides home warranty protection services nationwide. Some of the homeowners warranty plans are criticized for lack for customer service, but par of the blame goes to customers who fail to read the contract fine print.
AHS recently announced a class action lawsuit settlement for breech of contract. The litigation is about not making repairs and replacement per the contract. AHS is admitting no wrong doing and it denies the claims and says it is agreeing to the settlement to avoid costly legal proceedings.
You can file a claim if you purchased your home warranty between July 24, 2001 and December 31, 2008 provided you were denied service during the above period. The claims settlement website has all details here – www.edlesonclassaction.com
UPDATE: One of our readers posted another similar settlement which can be found at faughtclassaction.com
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Today I finally had enough of AHS and them trying to get my dishwasher fixed. In July 2009 my dishwasher started leaking and and the motor kept running when not in use. I called Ahs they had their contractor call to schedule a 3 hour time frame to come and look at it. The man comes totally unprepaired to remove the dishwasher. Thank god I had asked my son in law to be there, he had to help lift it out clean up the floor and carry it out to the guys van.
After 4 weeks I call ahs to see if they heard anything yeah it’ll be scheduled to be back next week. Hey, it worked for a whole month before it started leaking again. Called ahs they send the same company out again, still not prepared to remove the dishwasher. This time my husband had to miss work and play the clean up crew. It was gone for 8 weeks with no word from anyone until I call ahs. It comes back and works for another 4 weeksguess who I call, yeah ahs.
they try to send out the same company for the thrd time, I tell them no way they can send some one else on give me a refund. Again take off work, but this time it’s for another
contractor. He knows what he’s doing shows me just where it’s leaking and says he’s not going to take the dishwasher until he gets parts. He tells me that as long as I run it every day there will be no problem. If I don’t want to use it just shut of the water. Great he knows what he’s doing and he even calls once he orders the part just to tell me how long it will take to get it. Part comes in , take off work to meet the contractor. He can’t do a darn thing thanks to the nit wit that had worked on the dishwasher the last 2 times. The last contractor took off the feet and put blocks under my dishwasher. This contractor would be responsible for any damage he does, so I call ahs. They tell me that they have to send the first contractor back so that he can put the feet back on and pull out the dishwasher then they’ll call the 2nd contractor to fix the leak,and then call the first contractor back to put the dishwasher back.
I’m done missing work thanks to ahs.
The contract has been canceled.
http://www.faughtclassaction.com is the site to get included with the class action lawsuit againts AHS. Im fixing to take them to small claims court myself, I have had the heating guy come out 4 times already in less than 2 weeks. He knows that unit is old and needs replacing, but from what I read, AHS wont budge until you slap them with a lawsuit. Cant msnbc or foxnews do a story on this company robbing people! Had I seen this site before when I bought my home I would have never purchased the warranty.
I have been an AHS customer for over 10 years and have not had any problems with them. I refer to the contract before calling them and they have always honored their contract. I recommend them to all of my friends and I have four house all with American Home Shield
I am so sick and tired of these crooks. If I ran my business like they do, Im sure I would be strung up by my customers. Im taking this one all of the way to the supremee court if need be. If your car got into an accident, your insurance or the other cars insurance company has to pay for damages. That is what insurance is for. This home wrranty is the same deal…to cover unexpected problems. I am spreading the word about AHS. I see an ad right now in the daily news here in Florida and Im going to raise h*ll. See ya in court AHS!
I was ripped off by American Home Shield. I was so angry I wrote a letter saying I would bad mouth them to any and everyone I met who was buying a home. My furnace went out in zero degree weather in the mniddle of the night in January – an emergency situation and the number I called from them I got no response. I called a local heating company to repair the furnace so my interior water pipes wouldn’t freeze. AMERICAN HOME SHIELD WOULDN’T REIMBURSE ME! The company is licensed to steal.
Edleson and Faught is two different settlements, Edleson is still not working.
Settlement information is at faughtclassaction.com
Edelson website is not working. does any one has right website address. I am also a victim of AHS. I lost almost 1 year subscription.
thank you,
Sreedhar
Any time I heara about AHS, I wonder why the attorney general have no investigated this company for the way they do business. They are a rip-off company that do not want to pay. My experience with them was with my A/C Unit. They refused to pay claiming that the original installer never installed it right. This is a thirteen year old house. I cancelled my policy. I am glad there is a law suit on them finally from God sent helper of the poor who cannot fight the cheating giant.
If anyone has info on the lawsuit please contact me through lowel35@yahoo.com. I am very upset with ahs. We had a problem previously that was fixed and now surprisingly not covered. Imagine that. I am cancelling my policy with them.
I tried the link to the lawsuit but it did not open, Same as all the others
we had to pay fees to find out they wouldnt cover an item.
Like all of you, we had endless problems with AHS. Their company policy is to always find an excuse to not do repairs or replacements. But we stuck to our guns and forced them to live up to their contract. I suggest everyone stop suffering so much and take them to small-claims court. That will make a big change in their operations fast!
My delimma with AHS was a furnace problem. Purchased the home, had it inspected, and when problem arose, was told by AHS that I did not maintain the furnace properly. This was the first time I sttempted to use the furnace.
Had to sell the house because I was ill and could no longer work. Had to take a loss on the sale because, among other things, the furnace was broken.
Since then I was dignosed with cancer so I have no idea what is going on with the suit. If there are any changes, or any forms that I should fill out, please let me know.
Just as a matter of information, for just the past 36 months AHS has had the following BBB complaints if this tells you anything
BBB processed a total of 2929 complaints about American Home Shield in the last 36 months, our standard reporting period. Of the total of 2929 complaints closed in 36 months, 998 were closed in the last year.
We were sold a Home Warranty when we bought our house in January 2009. The escrow company chose American Home Shield.
The Home Warranty Contract Number is 19965414.
On April 30, 2009 the kitchen sink backed up. I called American Home Shield for service. They sent out Air Pro Master (Plumbing License #64853). The “technician” said there was no clean-out (there was) so he tried to snake the drain from underneath the sink, he broke the pipe then left after collecting $60.00 for a service fee.
I called American Home Shield to get the pipe repaired. They sent out Union Plumbing (License #43524-A) who came out and cosmetically repaired the pipe on May 1, 2009.
On May 2, 2009 I noticed water seeping from the exterior wall where the pipe was located. I called American Home Shield. They said they were waiting for an estimate from Union Plumbing. On May 7, 2009 Jeremiah from American Home Shield called me and said they would fix the pipe but I would have to pay $470.00 to have a clean-out installed.
I explained that there was a clean-out there and offered to send a picture of the existing clean-out, they said they did not want to see the picture and could only go by what the technician from Union Plumbing said. I said fine, I need my drain fixed so I would pay for it. American Home Shield said someone would be in contact with me to set up an appointment to complete the repair.
Ideal Services (License Numbers 66194, 52151A, 68097) called and said American Home Shield had assigned the job to them and someone would be at my house by 6:00 PM on Friday May 8, 2009. They never showed up.
I called American Home Shield on the evening of Friday May 8, 2009, they said someone would be out on Monday May 11, 2009. The plumber from Ideal Services finally showed up on Monday May 11, 2009. He said there was no clean-out, I showed him the clean-out. He said it was not up to code and it would cost $400.00 to install a new one. I said fine, I just need to use my kitchen.
The plumber returned on Tuesday May 12, 2009. He proceeded to knock a hole in my exterior wall and completely broke off the pipe and existing clean-out. He said he would return on Thursday May 14,2009 to finish the job.
In the meantime I called the City of Las Vegas Development Services Center to inquire about the Plumbing Code. The inspector told me that the only requirement is that the clean-out be accessible without opening a wall, which it was.
On Wednesday May 13, 2009 I received a call from Matthew of American Home Shield who stated that they were going to send me a check for $1,365.00 and that I would have to find my own plumber, and that was all they would do.
I called Ideal Services on Wednesday May 13, 2009 to confirm the appointment for Thursday May 14, 2009, they said I was “good to go” and they would be at my house to complete the repair on Thursday May 14, 2009. By 10:30 AM no one had showed up. I called Ideal Services who said since I had taken the cash out from American Home Shield the job would cost at least $1,200.00 and they did not want to complete the work and suggested I call another plumber.
I contracted with A-Better Plumbing Company LLC (License# 65597) to complete the repair on May 15, 2009, the pipe was replaced 3 hours later.
I would recommend that anyone who has bought this contract cancel as soon as possible. This organization is a scam with no central structure and they outsource to small less than desirable repair companies in your local area. The BBB is your best source for resolution but do not continue to do business and get out as soon as you can. It will only get worse over time. You are better off getting warrantoies from the original manufacturer an dpossibly bundling them if you have multiple assets.
We’ve used AHS for over 8 years.
Now I understand the way they work:
1. On small problems, they pay technicians $60.00 (the deductible).
2. If parts are needed or there is a dispute, they will side with the technicians because they expect them to make up for the low pay.
3. When possible, try to deny responsibility.
4. When a big issue arises, send technicians that will cover their cost by charging for bogus compliance-related work, which -you guessed- are not covered.
AHS understands how to rip off people. It’s closer to a legal scam operation that a true company.
STAY AWAY from AHS!
First off my son had heart surgery at six weeks old and he required more operations later. We moved into rhis condo to be close to his Dr. When had problems with our hvac and we had few cool air when greenway left(the local repair crew they use) i had less cool air the next day and the day after that I had no cool air at all.and add to that I have no heat now!!!!I have been here two years with no heat or a.c.!!!! My kid won a dream from one of those wish grantind org. but they don,t give people hvac units because the family would benifit because it would add value to our condo. THANKS HOMESHIELD
We’ve been an AMERICAN HOME SHIELD customer for 17 years (seller paid for the first year of contract when we bought our home in DECEMBER, 1992). We have two A/C-heat pump units (both are 25+ years old) and both have required service throughout the years. AHS has previously responded to service calls and through their agents, provided satisfactory service, including replacing a compressor, UNTIL NOW. WE HAVE FAITHFULLY PAID OUR PREMIUMS FOR 16+ YEARS as we knew that eventually our A/C units would crap out/die/cease to operate.
FAST FORWARD to October, 2009. One unit (the one that cools the living areas – bedrooms, kitchen, etc.) presented a minor leak – which popped our hallway floor. The secondary unit began leaking due to a rusted-out drip-pan. And the pool pump died, too. All in one week – Bad karma? Laundry room flooded, yada, yada, yada.
According to the first technician, the units are so old that parts are not available. Can’t replace the drip pan – can’t find one. The units are so rusted out they’re afraid to work on them because the units will fall apart. Coils will collapse. He called for “authorization” to replace the units and was told by AHS to replace a termostat.
ANOTHER FAST FORWARD – TWO WEEKS LATER. Our calls to AHS for “status” – and the subsequent run-around result in a Senior technician from the same contractor coming out. He agrees with and supports the first technician’s diagnosis. BUT, and according to AHS – “We’re waiting on the contractor to call us with an authorization request”. “We’re waiting on the pictures taken by the contractor”. When asked what the scope of work was, all we got was another run-around. We’ve called the contractor, who is evidently as frustrated as we are.
Here we are, having paid our premiums faithfully for the last 16+ years… When we add up what we’ve paid over the last 16+ years – we could have paid cash for two units….. We expected American Home Shield to STEP UP TO THE PLATE – MAN UP – DO THE RIGHT THING. After all, we’ve paid for it, right? So who wouldn’t expect to receive service? We’ve paid for a HOME WARRANTY CONTRACT. They’re dancing around the whole issue and refusing authorization to replace (OR REPAIR) the units – so guess what???? GAME ON, BABY. WE’RE NOT GIVING UP.
We purchased our AHS warranty about 8 months ago. This summer we had problems getting our Sump Pump replaced, and air conditioner repaired. But the real disappointment has been more recently. Last Friday we had our Furnace cleaned (to make sure we were compliant with our Home Warranty)$60. The rep told me that the Heat Exchanger was rusted and leaking carbon monoxide. He said we should report it to our Home Warranty Co. In doing so, they sent a HVAC rep from another Co. out, who said the same thing, shut off gas to the furnace and charged me another $60. A few days later (with no heat) they called and told us that the Furnace was covered, and was on order. However there would be $700 worth of Non-covered expeses that we would have to agree to prior to installation. Non-covered because they are modifications due to size differences in our existing unit and the one they wanted to put in. (New furnaces are smaller than older ones.) Sounded rediculous and expensive, so I started getting quotes and asked about the Cash Out option. 2 days later, with quotes from $2400-$3500 from local HVAC companies ready, I got a call from AHS about the Cash option. They said they were going to write me a check for $541 to cover the replacement of my Gas Furnace. Something just dosen’t add up. When I declined the Cash option and asked if the furnace was on order they said No, it was put on hold when I inquired about the Cash option. Now I see why Service companies don’t like AHS either. They are making no money off of the furnace, and are trying to get the profits from me. Meanwhile here we are (a week later) sleeping in Mummy bags and trying to sort it out.
The AHS advertisement should look like this:
-Avg cost to replace a Furnace $2400
-Avg cost to repair a Furnace $600
-Your cost with AHS $60
…..(But really all we will pay toward your new furnace is $541, you’ll have to cover the rest!!!!)
Please file BBB complaints. People think this does no good but it helps alot. The Federal goverment looks at these and if there is businesses with abnormal activity, the feds take action. I had to file with BBB to get satisfaction from AHS, they then said it was a mis-understanding. HA
Do not get the extra add on for the washer and dryer. For what you pay for the contract and the co-pay and non covered parts, you can buy a new washer or dryer
I bought this house and it is about 19 years old. It passed inspection, however I knew the A/c and Water heater were orginals and needed work. First the Water heater went out and I paid $60 co-pay to AHS plumber then another $183 for “Not covered” parts. So with the contract price of $300 for the year I could have just bought a water heater at Home Depot for $200.
Next the a/c stopped working. I am in Florida and it was 90 in the house at night. FOR 11 days. It took them 11 days to fix the a/c. The a/c guy said ” NO way” I would fix this if you called me, the a/c needs replacing but AHS would only authorize a part be replaced. He gives it another 6 months before he is out to fix it again.
The class action lawsuit was thrown out by the judge, He did not agree with the settlement terms and the case seems to be in “Forever limbo” now.
After purchasing my home I incurred certain breakdowns in my appliances. Microwave, I couldn’t get a straight answer from the company, all they wanted was the $90.00 service call fee. My microwave went out and I didn’t want to pay them the service fee and they weren’t going to buy me a new one. so I chose to replace it on my own. My alarm system I called them out, paid the $90.00 fee and to my dismay I was told they couldn’t fix it I had to call the company that installed the system; which resulted in a loss to me. They did put refrigerator door seals in which was another $90.00. I would advise anyone that’s considering AHS Home Warranty Contract to think again; even though I inherited it with my home. I am still waiting for the Edleson class action lawsuit because I wants to be made whole.