American Home Warranty – Featured Review
Company: American Home Warranty (AHS)
Reviewed by: Jon, Jacksonville, Florida
As you review the responses contained here remember there are people who have relatively good and bad experiences. No one here should be gripping like our friend from Bowie, MD. Reading your contract, if its like mine is very simple. Getting maintenance if required is a service call to your provider and will cost you no different than a complaint call.
The point here is the point of a contract is to work in good faith. Unfortunately AHS doesn’t work in good faith.
AHS does however work diligently to minimize their costs to increase their profit margin as an INSURANCE company. They are hedging their bet the more difficult it is for you to go through them for repairs the more likely you will be to get a needed repair fixed yourself and forego the hassle of using their CSR’s. This is how any INSURANCE company works.
It is clearly not the fault of a person to believe they have paid for a degree of service as a contract states only to find the fine print states otherwise. This is why we need more fair contract laws. This is not a liberal or conservative point. It is a point that a company needs to be regulated properly and AHS is on a fringe between regulatory agencies. How did our country get in its current financial condition? Poor regulation and advice like that from our friend in MD.
Please use your own best diligence in considering a home warranty (insurance) policy. There are few firms who will do what a homeowner wants, but fewer still who will actually provide quality repair/replacment other than what they can get away with (breaking state and local ordinances on workmanship and unskilled work crews.)
Don’t become a poor service statistic, do your own diligence, call your provider, call back when you get your service call, call the service representative in advance to confirm and describe your service need, call and remind your warranty provider of the service you get and confirm the repair meets your local ordinances (ask an inspector to verify it!).
IF you do these things you’ll at least get complete and sound service. It may be on their schedule, which may not meet your expectation and it may not provide you with the expected solution you want but it will be complete. Miss anyone of these steps and you could find yourself out of pocket for both your warranty fees and additional service fees
Prev Post:Ensure homeowners’ policy coverage is right for your home
Next Post:Things you must know about insurance
Loading ...
American home shield is a ripoff, their “service contractors” are highly incompetent, non-service oriented, backwards rejects, who only have a “customer” because they are contracted with this sort of company, who by the way is doing business as American Home Shield, Prestige Home Service, Prestige Home Warranty,AHS,Home Protection One Corporation, and Service Home Guard.
So BEWARE homeowner. You will pay $55.00 a month and $60.00
each time you call for “service”…consider yourself warned…. Put your money in a savings account and get it repaired correctly, by true professionals.
I am very familiar with the AHS warranty; I am a Realtor that always suggested to my clients that they have a home warranty. I see the reviews and unfortunately when people have a “good” experience they do not tend to write a review, it is only when the experience was “bad”.
Before you rate this warranty company, please consider that AHS currently provides 1.3 million home warranties nationwide, and spent over $318 million in service claim just in 2008. At the time of this posting there were only a little over 400 reviews, which were the most reviews of any warranty company with a rating below 2. I would challenge to ask the warranty company that has the highest rating on the list with only 16 reviews, just how many warranties are they currently providing and how much money did they pay in claims last year?
As a professional Realtor, I must say that a Home Warranty is a must when buying a home and AHS has been in the business longer than any other warranty company around and it is the only warranty that I have confidence in for my clients.