Comments on: American Home Warranty – Featured Review

By: Molly S.

Molly S. — Mon, 28 Mar 2011 15:08:19 +0000

To all AHS customers, please note that I too am having MAJOR issues with this company and contractors that are being sent to my home. I took a step and called our Code Enforcement to see if permits had been pulled to do the work at my home and guess what, no permits had been pulled so I currently have a Stop Work order on my home because of this. All the contractor has to do is show proof of credentials and purchase the permit which is now triple the amount since they did not purchase prior to work being done. This contractor also refused to bring area up to code even with us agreeing it would be an out of pocket expense. So even though our new unit is in our home and working it is not up to code! Contractor still has not responded to Code Enforcement to show proof of credentials, and AHS is MIA in our plight for resolution. All contractors doing any electrical work should be pulling permits or at least it’s that way in Alabama. To all that has had any major work done in your home that AHS has sent contractor to do the work, call your local Code Enforcement and see if permits have been pulled to do the work at your home. I would have thought AHS would have insured that for us as the customer but they don’t. I would like to address the Attorney General in reference to this practice of AHS not insuring our safety with work being done and insuring that the companies they send to our homes are qualified to even do the work. I’m not sure how to even start this process but will stay on it till it is resolved. If you have had any of these same issues or you find that you had work done that required permits and none was pulled please email me at molly_smith66@yahoo.com

By: james l. mcnair

james l. mcnair — Tue, 28 Dec 2010 09:15:52 +0000

December 2009, my HVAC went out, it was finally repaired in April. Many trips by the contractor was made to the home and some late at night, almost replaced every small part in the machine. Then the fan motor was replaced, then some wires came loose, I had heat in April. In June 2010, the AC went out, the compressor blew up. Another contrator came to work on this. Had to order another compressor, AHS sent the wrong compressor, two weeks later another compressor arrives problem fixed in July. Heat in home for at least 5 days over 98 degrees. November 2010, heat out again. takes a week for contractor to arrive, need freon, freon leak tester came and found no leak. Still don’t have clue if freon low or not, but need parts for aux heater, Lennox said no parts are on shelf to fix machine, contractor said machine unrepairable, AHS says we can get parts. Two weeks later, and freezing, new parts arrive, wrong parts, AHS says they still have 3 to 5 days to get more parts (that will not fit) and send them to the contractor so the contractor can return them. I have been a loyal AHS customer since 1992 and have never had a problem like this. All other repairs to home were great. I don’t know what has happened but something has gone terribly wrong in the company. I have had to purchase window ac’s to keep cool, one FLOOR SUPERVISOR offered to give me money to buy fans, I decline and only wanted the unit to be either repaired or replaced. NOW A YEAR LATER I AM STILL FREEZING, AND I EXPECT TO BE SWEATING UP A STORM IN THE SUMMER. MY ONLY HOPE IS THAT THIS IS AN ODD OCCURANCE, BUT MY PATIENCE IS WEARING THIN.

By: Karina R.

Karina R. — Tue, 03 Aug 2010 20:44:55 +0000

American Home Shield is always a hassle. They send out incompetent service providers, and many repairs are not covered at all, or not done in a timely or acceptable manner.

I just finished going without hot water for five days due to the lack of follow through on my claim. I am in the process of filing an official complaint with their company, and with the Contractor’s State Licensing Board.

My realtor also says that he has had so many problems with American Home Shield that he has transferred all of his customers to First American.

By: Cindi F

Cindi F — Sat, 01 Aug 2009 02:09:31 +0000

I am very familiar with the AHS warranty; I am a Realtor that always suggested to my clients that they have a home warranty. I see the reviews and unfortunately when people have a “good” experience they do not tend to write a review, it is only when the experience was “bad”.

Before you rate this warranty company, please consider that AHS currently provides 1.3 million home warranties nationwide, and spent over $318 million in service claim just in 2008. At the time of this posting there were only a little over 400 reviews, which were the most reviews of any warranty company with a rating below 2. I would challenge to ask the warranty company that has the highest rating on the list with only 16 reviews, just how many warranties are they currently providing and how much money did they pay in claims last year?

As a professional Realtor, I must say that a Home Warranty is a must when buying a home and AHS has been in the business longer than any other warranty company around and it is the only warranty that I have confidence in for my clients.

By: Kimberly

Kimberly — Thu, 23 Jul 2009 16:14:11 +0000

American home shield is a ripoff, their “service contractors” are highly incompetent, non-service oriented, backwards rejects, who only have a “customer” because they are contracted with this sort of company, who by the way is doing business as American Home Shield, Prestige Home Service, Prestige Home Warranty,AHS,Home Protection One Corporation, and Service Home Guard. So BEWARE homeowner. You will pay $55.00 a month and $60.00 each time you call for “service”…consider yourself warned…. Put your money in a savings account and get it repaired correctly, by true professionals.