Choice Home Warranty
Home Warranty Plan Details and Reviews for Choice Home Warranty
Premium: $350
Deductible: $50
Effective: 30 days after enrollment
Web: choicehomewarranty.com
Deductible: $50
Effective: 30 days after enrollment
Web: choicehomewarranty.com
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
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Like many of the other reviews submitted, we just filed our first claim for a washing machine that the contractor deemed too costly to repair. CHW gave us the run around for a week, consistently put us on long holds on the phone, and couldn’t answer any questions that weren’t in their script. We also were told our washer replacement would take 8-12 weeks since it was back-ordered (funny how everyone’s appliances are all 8-12 weeks back-ordered…) They “generously” offered us $186.77 for our washer due to it’s age. Very rude, condescending “customer services” staff. Could NEVER get a manager to call us back. Did finally get an email and they told us we just didn’t read the contract properly and they were going above and beyond the policy for us already and we should be grateful. We are taking the advice of other reviewers and calling our credit card company. American Home Shield has a class action suit – CHW should have one against them too!
by the way – the email for the “manager” is hq@choicehomewarranty.com in case anyone needs it.
Basically, Choice Home Warranty would not honor a single item of the Home warranty that i purchased. One manager, Ron Stillwater actually swore and hung up on us. Our water hear broke and, as our finished basement flooded, he told the plumbers to leave as they would not have an approval / denial answer for 3 days!!!. we had to pay for everything in the end and Choice wouldnt do anything to help. Not they wont even talk to us even though we still have our warranty (they wont even allow us to cancel it).
Neither replaced appliance or cashed out at fair market value; claiming a pre-existing condition!
Please do not make the mistake of choosing this home warranty company as I have! You cannot get your money back.
Buyer Beware: I have a dishwasher deemed irrepairable. Ron Stillwater reported that they will replace my dishwasher but it will take 8-12 weeks or I can buy out for 113.00 (which is the wholesale price of the dishwasher on back order). If I choose the buyout option they will not cover installation. Anyone know where I can buy a basic model new dishwasher and have it installed for $113.00?
I am unable to come up with the extra money to make up the difference between the buy out amount and the actual cost of replacing the dishwasher and now have to wait 8-12 with no guarantee that it will be available by 12 weeks.
In addition to the above, the customer service reps dealing with open claims are: -rude -condescending -lack knowledge of claim determination process
If you ask questions beyond their script they cannot answer specific questions about the how the buy out amount was determined, how many wholesale companies do they use to provide replacement appliances etc..
Ron Stillwater’s answer is that I am lucky that they will pay that much as a buy out because my dishwasher is aged. Their offer is “generous” .
~~~~~Ask your prospective home warranty company how they will cover a broken appliance when the replacement is not available and ask them how they calculate the buy out amount.Also please check the Better Business Bureau before choosing a home warranty- Choice Home Warranty is not part of the BBB.~~~~~~~~
I joined Choice Home Warranty because their rate is low, but I regret it because a lot of things they don’t cover. For example, they don’t cover leak because of the fixture such as the faucet, so my first claim was not accepted. My built-in microware quits working from time to time and the light and turn table aren’t working during cooking. I submitted a new claim for built-in microware on 12/29/08. The assigned technician came, but didn’t do any repair because it heated up fine (he heated for 1 minute), though the light and turn table weren’t working while he was there. I cleaned the grease filters as suggested by the technician, but the broke down problem still exists. I called the CSR at Choice later and again on 1/7/09. I was told that the contractor is still trying to figure out how to solve the problem and asked me to be patient. Meantime, the CSR asked me to video tape the broke down situation because the oven works fine while the technician was there. After broke down so many times, we finally realize the microware shuts down by itself after 2 minutes or less and power comes back up in about 5-10 minutes. After several attempts, I managed to tape the whole thing via my cell phone. I email the file to Choice, as requested, on 1/8/09. I called Choice on 1/12/09 and asked if they have receive the video. He said yes, but they couldn’t watch it. He asked to resend, but I told him I can’t because I have no control of what format. I told him he can ask the technician to come and check. He then told me it is not covered because the grease catcher was not cleaned properly…etc. This really makes me very unhappy because they have wasted so many days of my time and asked me to tape it. If they have no intention to cover, why they want to waste my time and energy. I decided to call back to cancel my contract. The CSR said they have to review my account and I have to wait for the verdict later. What kind of service crap it is.
I am pretty handy around the house and throughout my life I was able to fix almost anything. When I reached 72 my wife convinced me to purchase a warranty from Choice.
I realized the value of the warranty when my heat went out in the middle of the night, within 3 hours i had a tech at my home working on it.
I am very pleased with Choice and they are delightful to speak to on the phone. Thanks Choice for always being there for me and my wife Marsha.
Harvey
I have been with Choice for 6 years now, anytime my problem is big or small i know ill have a professinal in my home in no time…2 thumbs up!
I just cancelled my contract with them. I put in my first claim and they used every way to get out of paying for it. They picked apart words used by the contractor to deny the claim. It was a simple water leak, but when asked why the contractor said old age. When that wasn’t enough, they keep asking him why and he finally said corrosion, which they said is not covered.
I bought a foreclosure so I closed the deal with a bank. A month after purchase, my HVAC or heating unit went out in November. Choice Home requested maintenance records on HVAC from 5 years back but the previous owner was a bank and the person who was in foreclosure is long gone. So Choice Home didn’t cover anything! Choice Home’s contractual agreement is even confusing. The agreement states that they don’t cover pre-existing conditions detected from home inspections but there’s nothing in the agreement about home inspections finding everything in proper working order. TAKE THE CROOKS TO JAIL!
Does anyone have any information on this company? I can’t find anything on them besides their webpage.