Choice Home Warranty
Home Warranty Plan Details and Reviews for Choice Home Warranty
Premium: $350
Deductible: $50
Effective: 30 days after enrollment
Web: choicehomewarranty.com
Deductible: $50
Effective: 30 days after enrollment
Web: choicehomewarranty.com
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
I have not had any problems with Choice. Keep up the good work Choice Home Warranty!!!!
Ive been with choice about a year now and my first two claims went as expected minor repairs that were fixed with no problems within a day or 2. but my last claim is what really made the difference. My water heater went out suddenly while my inlaws were over my house. i called choice they sent a tech same day the problem was fixed within and hour without anyone noticing and i avoided embarrasment. so far choice has a 3 for 3 record and i will be renewing this year.
Stay far away from this company. If you do deal, be very careful. They pulled many hidden strings on me while I dealt with them, including no service on Saturdays and cancellation fees and such.
So far the service was on time and they did a good job/
i am a plumbing contractor who recieved a work order in april for a bad garbage disposal. i went to the home & determined it needed replacing.i called choice for authorization and got a authorization no.i promptly that day faxed them a copy of the service request signed by the homeowner which is choice’s policy and a copy of the invoice. after 30 days i still had not received a check in the mail, so i called and spoke to viki,when i asked for her last name she told me she didnt have to give it to me. i asked about this particular w.o. and she said it was processed for payment, but there was a problem. i needed to fill out an application because it was a nem policy as of april 1. so after sending them all the documentation{for the 2nd time}i still did not receive a check,this time when i talked to miss viki who i suspect is the one and only accounts payable employee she told me they never received the invoice so i faxed several times in a row ,she blocked the 3rd one. i called miss viki to confirm that they received it and she confirmed they did and promised it would go out in the mail on tues the 1st of JUNE!what does it take to get paid for a service that i have provided?
i was very impressed with the service, my micro wave and fan were repaired nad replaced in a prompt manner. i love the insurance
Service set up very fast from the phone call. The work was done well.So far very very happy.
I woke up one morning and had no electric. I called Choice Warranty. I had a great experience from both the warranty company and the service vendor. Some of the service vender could have shown a litle more professionalism. I have recommend Choice Home Warranty to all my friends and family.
Wow. I don’t even know where to start… let’s just say, buyer beware, be VERY AWARE. I literally got NO service after a week of my initial claim. When I finally tried to get resolution via an escallation, I received false promises. I STRONGLY suggest you look at another home warranty service. They will also charge you a fee if you want to cancel your contract. Threaten to go the the BBB… they laugh and tell you it doesn’t matter. Again, BEWARE!!!
Company does not have any intention on paying for any repairs. You will most likely be told that you did not maintain your equipment or wait hours for some from Choice Home Warranty to make a decision which is unacceptable.
I just purchased the home warranty about 2 months ago. This weekend my dishwasher stopped working. I could hear the motor running, but no water was coming in. I called CHW on Sunday. They lady immediately gave me a claim number and the name of the service company that would be coming out. I called them on monday to schedule the appoitment when they told me that they didn’t service dishwashers. I called CHW back and the lady was very courteous, offered her apologies and sounded surprised that the company they referred had said that, she immediately gave me the number of another company. M and M appliance. They called me within the hour and set up an appointment for tuesday. The gentlemen were on time and had the problem diagnosed within about 45 min. They had to check back with CHW and get an approval and order a part. They called the next day to say they got the approval and made an appointment for thursday to come fix it. They were on time and fixed it within 30 minutes. A rep from CHW called twice over the days to check that everything was ok and to notify me that the claim had been approved. Overall I was extremely satisfied with my first experience. Thanks Choice!
I picture the customer service reps in an office surrounded by a big sign that say “Deny! Deny! Deny!” I’ve spoken to the supervisor a number of times and the only line he knows how to say is “this is in accordance with our policy”…They will deny everything…thumbs way down.
The first company went to house without calling – nobody home. The second company offered a diagnosis based on percentage. The third company, Extreme Mechanical, methodically tested/eliminated until the leak was found. Repaired the leak, added freon. Now the AC works.
On our first call into CHW I noticed all of our contact info and address info was incorrect. I requested for it to be changed and it was still not changed after the 3rd call into the company.
On our first call in, the customer service we received was about a 1 and on follow-up calls to ensure my service provider was receiving the work order, we were again, treated poorly. The service provided NEVER received the proper work order and we had to send them our copy.
Our last experience was a bit better, but our account information is STILL incorrect. Not sure why it is so difficult to input a correct address and name.
The service provides who have come to our house have been fanstatic and that has been a great positve!!!
I purchased a warranty from this company and have had three claims with them. One of them was never serviced by a technician, so i finally gave up. The other two I had to place multiple calls before I was able to get a technician. Finally when a technician came out, both times the claim was denied. Prior to Choice Home Warranty, I had a policy with Fidelity Home warranty that my agent purchased for me. They were much easier to get a long with, and actually provided a service. If you are going to spend money on a home warranty, don’t waste the money on Choice, you will get nothing for your money.
The service company called me within 10 mintues of my call to Choice. They were on time and did a great job with my AC unit.
I was very please with my service call. The problem was fixed quickly and the technician was very professional. I am a happy home warranty customer!
Although the service provider was very busy and they took a little longer to arrive than I had hoped, overall my experience with them has been good. Also the time I had to wait on hold before someone from the Choice Home Warranty could give the number of the local service provider seemed a little long, but not unbearable. The problem I had was minor, so the real test will come if I have major problem. Overall I my first experience has been good.
I have been trying to cancel my policy with them due to such a crapy service and claim process. I paid them 400.00 for new policy in March 15. Basically I paid them for nothing and top of that they are charging me for early cancellation. It was a very good educational experience dealing with them. I will be very care full if someone who is looking for to buy a new home warranty policy with them especially. I would never recommend it to anyone forget my family and friends.
BEWARE OF THIS COMPANY !!!!!!! I STARTED WITH THEM BACK IN APRIL OF 2010 AND AROUND MAY/JUNE I HAD AN ISSUE WITH MY UPSTAIRS A/C UNIT. THE SERVICE COMPANY CAME OUT IN A TIMELY FASHION, BUT INFORMED ME SINCE THE CAPS ON THE OUTSIDE HEATPUMP HAD BEEN CHANGED TO BRASS ONES THAT TOLD THEM SOMEONE HAD WORKED ON UNIT BEFORE AND FOR THAT IT IS NO LONGER COVERED UNDER THE WARRANTY …. I CALLED CHOICE HOME WARRANTY AND THE FLAT OUT WAS RUDE AND TOLD ME IT WOULD NOT BE COVERED. I SAID I SHOULD CANCEL MY COVERAGE IF THIS IS HOW I WOULD BE TREATED AND THE GENTLEMAN SAID FINE AND HUNG UP … I RECEIVED AN EMAIL SHORTLY AFTER THAT STATING MY POLICY WAS CANCELLED ! I CALLED BACK IN TO HAVE THEM LISTEN TO THE RECORDED MESSAGE AND WAS TOLD THEY WOULD CONTACT ME WITHIN 24 – 48 HOURS. STILL TO THIS DAY NEVER HEARD FROM THEM AGAIN !!!! SCAMMERS !!!!! STAY AWAY !!!!!!!
well this was my 1st time using the warranty and i did not know what to expect? I made the initial call to put in my clam and the CHW customer service rep was kind and immediately help me in finding someone close to me make the necessary repairs. I was then contacted by the the company that the claim was sent to come out and fix my oven. he was courteous and most important was willing to work around my hectic schedule. he showed up on time and went right to work and within 45 min replaced my ignitor switch with a new one and the rest is history i now have an oven that is working again. all in all I had a very pleasant experience.
Very pleased with the service. The repairman was very curteous and knowledgeable.
My first time using CHW. Services was very prompt and the plumber did a great job and was very fast in fixing the problem.
Technician did a great job and was very quick. Happy with the service overall.
contractors and service providers beware ! or hide from this company that hires you and then do not pay im still waitting for my $1’800.00 JAMES MOSS and ERICKA GREEN from choice home warranty of america promised to pay . post in every part house this company does not pay ! customers : do not be a victim!