Choice Home Warranty
Home Warranty Plan Details and Reviews for Choice Home Warranty
Premium: $350
Deductible: $50
Effective: 30 days after enrollment
Web: choicehomewarranty.com
Deductible: $50
Effective: 30 days after enrollment
Web: choicehomewarranty.com
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
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We are an appliance repair service. We did several jobs for Choice earlier this year. They still have not paid us for the services provided. The accounts payable department will either, a) say they didn’t receive the invoice, even though I have a fax delivery notification that they did, or b) promise that the checks will be mailed next week. Three different check promise dates have come and gone without payment from Choice.
Without exception, the people that we have worked with from Choice have been rude and unresponsive. This includes the customer service people, the accounts payable people, and the people in their authorization department.
I would advise all potential service companies to stay away from Choice.
I filed a claim with Choice over 2 months ago. A repairman was sent immediately but could not repair the washer. They said they would send us a check for the replacement part. We found someone who replaced the part and waited for the check. The amount they agreed on was $100.00 less than we had to pay, but that’s okay. The problem is we’ve called and spoken to 7 different people and gotten 7 different stories. It keeps changing. First they were going to send another repairman. After a week we followed up and found out they never inteneded to. Then they told us they sent a check. We’ve been told the check was mailed (on 3 different dates). Nobody could give us a check number. We asked for a supervisor to contact us and were promised they would. That never happened. 2 months have passed and still no check. We’ve been lied to every step of the way and treated extremely rude by their customer service people. We’ve done nothing wrong and the claim has not been denied. They just refuse to pay their claim. I’ve submitted complaints to the FTC, Online BBB, and the NJ Attorney General. I don’t know if we’ll ever see the money, but I’ll save money in the long run, as I will NEVER do business with them again, and make sure everyone knows how unscrupulous they are. Deal with them at your own risk. They are a poor company who takes your money, but does not fulfill their part of the contract. Buyer beware!
Had A rapid and fair response. No hidden agenda that I could see. I’m pleased with there service
I called on Thursday evening after 5:30 business hours to report that our air conditioning system had gone out. The claims agent was courteous and understood that we lived in 98 degrees temperatures right now. CHW called me the next morning to let me know that my claim had been assigned to a reputable, and most importantly, a local air conditioning company. The AC contractor called me by 11:00 am. and came out and repaired our system within a couple of hours! And we live out in the country. I could not have gotten better service if I had taken care of it myself. Knowing that we would only be responsible for the service fee freed us from any anxiety around our getting it repaired. This was our first claim and we feel relieved that things went so smoothly.We are extremely pleased with our experience so far with Choice Home Warranty Service.
Choice Home Warranty’s customer service was great. They continuously tried to get me a service technician. After the third assignment, finally a tech came the next day. He advised me that he would have to come back on Monday (June 21, 2010) to complete the necessary work. Today is Tuesday, June 22, 2010 and I’m still waiting for the tech to return. The tech from Air One was good but advised me that due to customers who have absolutely no air working in their homes, my case will not be priority. I understand this. I am still waiting for the tech to return to my home.
I am a senior citizen,living in a active adult community. My air conditioner btoke down on a Saturday after noon. When I called the company for sevice on Monday morning, they had sent the tech, the very same day! and the part needed was ordered over night and the airconditioner was fixed on Tuesday morning !. This is extraodinary service by any standards. I am extremely happy with their service and the promptness. I will be very happy to recommend them to all my friends Raman Kolluri
This company will not pay me! I am out of 275.00 Dollars of cost of supplies and labor. Reps on the phone are rude! STAY AWAY!!! SCAM SCAM SCAM!
I bought my home in 2007, when I closed I was offered First American Home Buyer’s Protection, which I purchased and kept for many years. However, after my last horrible contractor experience, I switched to Choice Home Warranty. CHW has faster service, lower service call fees and lower monthly fees.
So, my Maytag refrigerator went out last Monday. Called Choice Home Warranty, repair contractor was assigned, but never called. Next day, I called Choice Home Warranty again and they assigned another contractor. Denny’s Home Appliance was quick to respond same day, did the inspection, waited and received approval and repair was completed on SATURDAY. Great work CHW!
I called choice in the morning and my dryer was fixed the same afternoon
We had a broken dryer that would not heat up. I called in the repair and it was dispatched and fixed the same day.
My air conditioner went out during a time that it was in the high 90′s. I obtained the name of a company which was local. This allowed them to come the very next day and we had air conditioning within 24 hours of my reporting the problem. I was overjoyed
Avoid this company like the plague. They use any excuse to avoid paying any claims. I filed a claim for a water heater that was not heating properly. There was no leak. The service technician arrived and said that the heater needed to be replaced. Choice Home Warranty denied the claims stating that since there was a leak the hot water heater was not covered. The hot water heater has never leaked. The representative stated that the repair techncian’s report stated there is a leak. I told her that I should know if my hot water heater leaked and she replied that I should take it up with the technician.
Choice is a very good warranty company. Very good service. Sometimes When i call Customer Service they are not responsive.
my last claim with Choice was handled not only expeditiously but with great professionalism.from the young lady who filed my claim to the extremely competent technician who addressed my problem,all contributed into transformating a stressful situation into a successful resolution.also,kudos to management for working with me and going the extra mile in ajudicating my claim.have related my experience to friends and relatives.integrity and fairness are paramount in business and i have found that in Choice.
I live in Texas, and on the weekend it was 100 degrees, my AC went out. So, I called Choice. The first company they had me call said they had never worked with Choice and didn’t know how they got their number. An hour later, the second company also said they didn’t do business with Choice. After the third failed attempt I had customer service give me a list of 3 numbers at once and I called until I found someone that worked with Choice. It was a very long process and I would expect a company to keep up with it’s own telephone book of companies they do business with. I just hope that this doesn’t happen with my next claim!
Overall they do really good job of taking care of customer problems.
The service company called me within 11 mintues of my call to Choice. They did a great job with my AC unit.
The service call was responded to immediately by the repair person. The company showed real concern about my problem and made sure everything was corrected for me. I have seldom received such prompt and excellent service from any company. I am very pleased with Choice. Sincerely, Grace Corina
Jim Read with Choice Home Warranty was very quick in responding to my claim by changing the previous contractor that happened to be very unreliable and assigned new contractoron the spot. He understood my concern and took care of my problem. I am very please with his quick action. You have a great employ that is trying to keep customer satisfaction to the highiest standard. Thank you very much. Emil Olaru
they offered to pay to replace my fridge and i never saw a dime bhut they did send out used appliance dealers to look at my microwave the repairs were estimated at over 300 but they bought me off fot 125 what a joke of a company
Was extremely faster then first experience
I have just started this company’s warranty. So far I am happy. only thing i did not like is when they send person for any repair they require payment of 45 dollar right away. I believe it should be after repairs finish. It just for customer satisfaction. I had previous warranty with other company they were asking money after repairs is done fully.
we have had choicehomewarrenty for about 2 years only problem we have had is sometimes it takes the service tech a while to finish the job
To Whom it may concern,
John from Access Mechanical Services, picked up my urgent voice mail message at 9:00pm, only 1 hour after I filed the claim with Choice Home Warranty. John came immediately over to our house, analyzed the problem with my hot water heater, repaired it on-site and within 15 minutes, our hot water heat was working again by 9:45pm This in itself is a great accomplishment, but what makes this really amazing was the urgency of getting our hot water heater repaired. The urgency was due to the fact that the following afternoon, we are closing on the sale of my house to a new buyer and needed everything in our home to be operating perfectly during the final home walk through.
Please pass on our thanks and gratitude for a job well done.
Having the Choice Home Warranty program in place was a blessing for us.
My response and service from Choice Home Warranty and the pool service company they suggested was excellent. I have already recommended Choice to others.