Choice Home Warranty
Home Warranty Plan Details and Reviews for Choice Home Warranty
Premium: $350
Deductible: $50
Effective: 30 days after enrollment
Web: choicehomewarranty.com
Deductible: $50
Effective: 30 days after enrollment
Web: choicehomewarranty.com
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
635 Responses
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Pages: « 26 … 17 16 15 14 13 [12] 11 10 9 8 7 … 1 » Show All
I purchased this warranty on July 13, 2010. After I went home, my husband told me that this was the worst company next to American Home Shield that I could have picked. I called on today, JULY 14, 2010 and they wouldn’t even refund my money saying that no refund was due to me because of administrative fees. This company is a big liar and that’s why they are so cheap. The customer service was awful in just the two days that I spoke with them and the wait time to talk to a rep is riduculous. I’m glad that I found out about this company early on. I was saved from the poor service in the future. Do not choose this company. Two words—-BIG RIPOFF!!!!!!!!!!!
We had a plumbing stoppage issue and the company called me back to schedule the appointment. I chose an appointment time reasonable to myself and the technician came within a good time. He was knowledgeable and friendly and cleaned up after himself. I was happy with the service I received.
After 15 years, and several homes with AHS, I am amazed by CHOICE. Fast and courteous service. I\’m glad i switched! When will you be in Florida?
When I called the choice home warrenty and they linked me with a contractor, the contractor told me he has never delt with Choice home warrenty and how did it work? So after getting a representative from CHW to talk with the contractor, the contractor was out to our house within an hour! Great response on the contractors part!
We could not be happier with both the response from CHW and the local plumber. Of course these things happen at the worst possible time – a quick response with quality work solved our problem. Thank you and Hawk Plumbing very much
CHW did a very good job on handeling our claim on our air conditioner. They were very professional and expidited the whole claim process.
We have not had to utilize our warrenty veryuch, but when we have called , service was prompt, & the issue resolved quickly & without question.
Right price Air is a very good Company the tech was her on time and fixed my air Conditioning with in the hour and Eric was a very nice man. this is a company you should keep, Thank you , Sandra Milano
I have used Choice Home Warranty twice and have been very satisfied each time. Each time, though, I have had to phone the repair shop and schedule the appointment after having been told by your representative that you would make the call.
I am very pleased with the way I am treated when calling CHW for anything. I am treated with respect and courtesy when dealing with anyone. I could not ask for repairs to be any more prompt than they are. I have recommended CHW to all my friends and family. The follow-up call is what topped it all. Very few businesses will call after service to make sure things went to your satisfaction. This was one of the best decisions I have made. Thank you. Paula S.
We apologize about the service delay you may have experienced during this past July 4 Holiday Weekend. Our call center was open, however due to the heat wave, many of our contractors were booked up and not available for immediate service. We are taking precautions to make sure that service delays do not happen again the future.
Thank you.
The Management @ Choice Home Warranty
I submitted a claim for my air conditioner and CHW handled the claim in a quick, professional manner. Sam snd Ashley were very polite and helpful and a service rep was out that day. They sent me a reimbusment form to fill out and return and promised to send a check with-in 30 days.
Tom Parker Plumbing is one of the best plumbers we have had help us with our stoppage problems. He came the very day he was assigned to our case. He was able to accurately determine what was causing the problem and fix it. He was also friendly and courteous.
I called CHM about my air conditioner and was extremely pleased by their quick professional service. Sam and Ashley were both very helpful in getting my claim processed promptly and to my complete satisfaction. They sent the reimbusment form for me to fill out and return and they promised I would recieve the check in thiry days.
I requested repairs for a dishwasher and an A/C unit. On the A/C unit the first contractor never contacted me and I could not find any listing in the local phone directory. I assume he was out of business. After 2nd call for A/C the day delay meant we were without A/C over a very hot weekend. A/C was fixed the next tuesday and is working now. The 2nd call on a dishwasher; I was contacted by the contractor for Choice Home Warranty and was told the repairs would be completed the following day. I have just learned the repair is still not complete after 2 weeks of waiting. So far I am not impressed with Choice Home Warranty!
waiting three days foe my ac to be repair when its in the high 90′s sucks.
My built-in microwave oven stopped heating and I called choice for a service technician to come out. The tech came to my home about three days after I made the phone call. He advise me that the parts he needed had to be ordered. Several days had gone by and I called Choice to check the status of the parts. At this time customer service told me because my microwave was still under a three warranty, I had to contact the manufactuer. So, I contacted GE only to find out that the warranty expired after one year. I called Choice back to inform them that my microwave was covered under a three year warranty and I was asked to send proof by fax and email from GE that the warranty had expired. I sent the proof requested and still have not gotten my micowave repaired and I will defintely cancell my contract with them!
Today was my first experience with Choice Home Warranty. The positives were they quickly answered the phone and they provide you the ability to submit claims via their website. The major negatives were they did everything possible not to provide service. The first thing they said after I told them my issue was it was not covered. I pointed out the section of the contract that stated it was covered so they put me on hold then said okay they will have a contractor call me. Once the contractor came on-site and I paid the deductible CHW spoke with me and stated since the part (not labor) was still covered on the manufacturer warranty they will not cover parts or labor for the repair. They then pointed one line buried in the contract that states if the manufacturer warranty covers any part of the failure CHW will not cover anything on the service call. They did everything possible not to honor a small $200 repair. I’m afraid to see what is going to happen if I have a bigger issue.
Like the agent follow up call to make sure repairs are done!
This was my first claim with this company and I found them to very efficient and the repairman came out the same day and fixed my issued.
They do not refund money as quickly and a perky as they say they will people.. it takes them over thirty days.. They also do not pay for many things in AC service.. like freon, valves, and basic stuff you will need to get it up and running.. you may as well buy a new one yourself… they are trash.. that is why they are so CHEAP…
Worst company ever! I am in the process of reporting them to VA/NY/NJ attorney generals and bereau of banking and Insurances as well. They cancelled my policy on their own, tried to give my credit card info to third person without my knowledge and used foul language with me. Worst ever company. Do not do business with them, even if they offer you free warranty.
Do not deal with this company! Many hidden strings and very poor service.
I recently filed my first claim with my home warranty. I have been in my house for less than six months and it is also my first home so inevitable repairs are a new world for me. The representative took my information, walked me through the process, and gave me all the information I needed to make the service appointment. It was after business hours when all this happened, but both the warranty representative and the service technician were prompt and very helpful. The service technician came the next day, on time, and corrected the problem that was causing my air conditioning to not cool. Having my Choice Home Warranty definitely gave me a sense of security and ease during a time that could have been very stressfull.
rapid service, nice people. quick and fair repair work. no hassles at all would highly recommend CHW from this expirence.