Choice Home Warranty
Home Warranty Plan Details and Reviews for Choice Home Warranty
Premium: $350
Deductible: $50
Effective: 30 days after enrollment
Web: choicehomewarranty.com
Deductible: $50
Effective: 30 days after enrollment
Web: choicehomewarranty.com
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
635 Responses
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Pages: « 26 … 19 18 17 16 15 [14] 13 12 11 10 9 … 1 » Show All
Policy didn’t cover anything, had a cracked pool filter casing, broken oven controller, plumbing issues. All considered “cosmetic”. Rude customer service, cancelled policy immediately!
Choice Home Warranty is convenient, reliable and easy to use. I had another home warranty company for nine years and Choice Home Warranty is faster and they take extra effort to ensure your repair providers contact you immediately. The co-pay is minimal and the savings are huge. Most importantly they send knowledgeable honest and friendly repair providers.
My experience was not the best. While I think CHW did a good job of calling me to follow up on the process, the technician hired left me waiting without so much as phone call for much of the days of service. While I did state that CHW did it\’s part, I was told to keep in touch with the tech, when it should have been the other way around. I am the customer.
In the middle of July in Arizona our A/C went out. The first vendor that we called wasn\’t able to come out the next day, so we did have to call Choice Home again and request another vendor to call, which they were willing to do and we had our A/C fixed within 24 hours. So we were very pleased. We have had major problems with other companies. So we switched. This was the first service call we had, and it even confirmed that I should go ahead and renew my upcoming policy with them. Please do not publish my address, phone number or share with other companies, but you may use my testimonial. Lisa Marks
It has been triple digits temperatures, in Houston, TX with the heat index reaching up to 110! When I got home from a long and tiring day at work, I walked in to a scorching hot house only to discover my air conditioner stopped working!!! It was so very hot in my home; you can imagine how uncomfortable it was to get a good night\’s sleep. The following day I made a call to CHW claims department and costumer service provided me with the number to Uno Air. I immediately made the call to Uno Air and the technician (Chris) responded quickly to my service request and was at my home within a few hours. Chris had my air working within 30 minutes! CHW claims service representative called the following day to follow-up to ensure my complete satisfaction. The service I received from CHW and Uno Air was exceptional!!! I am an extremely satisfied costumer as my home is now nice and cool again! Thanks Choice! Thanks Uno!
Yvonne Hilton
Unfortunately I\’ve had to put in back to back claims for appliances that malfuntioned very close together. I haven\’t been with this company for very long because the last company I was with didn\’t even tell me that they no longer covered my area. I put my claims in online and very shortly after I received an e-mail letting me know that I had been assigned someone to repair my items. It was a very easy process and I\’m very glad that I found this company. I would recommend this product to anyone. Thank you very much for the opportunity to give some feedback.
My AC went down on 7/8/10. I called CHW in the evening. They gave me the number of a local contractor. I got their voice mail. The next day they responded and informed me that they can not come out till Monday 7/12. Not acceptable as these are the hottest days in GA. Called a private contractor after contacting CHW and getting their OK. The bill was 144.90. As it was > $100.00 gor authorization #. The service tech talked to the service rep. at CHW. Got the invoice and Faxed both, the claim reimbersement form and invoice on 7/9/10. As of today 8/6/10 no reimbersement. Called CHW. Ashly Murphy responded. She asked me to resubmit the claim. Did it few min. ago and got her response that she will submit it to the proper department. I all it was frustrating experience. 1. When min. service call is $85, the pre-set amount is too small. You should raise it. It would have been very difficult to get Authorization number during the week end. 2. Why did my FAX got lost? I can show records from my fax machine that the fax was completed succesfully. 3. When it comes to get the money(premium) from customer, it is immediate, even before the expiry date, but when servicing and reimbersemnt takes a long time. I am not a Happy Customer. I have renewed for one more year till 11/23/2011. I will have to think twice before I renew again. Thanks.
Choice Home warranty is a breath of fresh air compared to our last home warranty. Choice is prompt, the don\’t make you wait long on the phone and they send service people that get the job done quickly and efficently.
It\’s a pleasure to have Home choice Warranty because they are very friendly respond quickly to your needs, I had a AC problem and i call them he get fixed at the same day, I recommend the Choice Home Warranty to everyone. I enjoy it with a peace mind. Thanks for all exellente service. Ahmed Knouf
Unfortunaly I have had 2 major repairs that would have totaled over $300 within the first six months of owning my new house. Fortunatly my Choice Home Warranty deductible has only been $120.
The A/C Techs that came out to my rental house were fantastic. My renter reported that the used a wet vacuum to dry up the leaking A/C floor and blew out the condensation line. They were very friendly and professional.
More of the same poor customer service!!! I have had a claim on my A/C for over a MONTH! CHW has assigned me to FOUR different companies and I have had two techs come out for a Dx (which were both different). It didn’t matter, because after a MONTH later, CHW denied the claim anyway because I didn’t have regular maintenance records. What is the POINT? CHW said the repair companies “didn’t get back to them” but I have confirmed with all three that they called back the day they came to my house for the service call. I cancelled my policy – $50 Fee!!!
DO NOT BY THIS WARRANTY. All representative have a terrible attitude.There is no respect for you. When you call them, they excuse that : ohh, it is not covered!!!! IT IS A FRUED. DO NOT DO MY MISTAKE. DO NOT LISTEN TO GOOD REVIEWS.
The two technicans that were sent were very efficient in there respective jobs. They were on time, meticulous and neat in fixing the problems. Thank you for making this a positive experience.
I had been a home warranty customer of a competitor for several years. Some recent actions by them had me second guessing my decision so began checking around. Came across Choice and after talking to one of you reps-made the switch. Well–we had our fist call with an AC problem and your staff was the most pleasant ever. What typically would have been a couple of days was handled that very evening. The company who came out was amazing in customer service and promptness. We even received a call from Choice asking if all was ok or if anything else needed. Both my wife and I absolutely thrilled at the prompt attention, the customer service, and the attention AFTER. We hadnt experienced anything like that in a long long time. As far as we are concerned–you are the leader in the industry and something other providers can only try and imitate..
We have had two smaller, inexpensive claims on the garbage disposal and a contact on an A/C unit. CHW fixed them quickly and with little hassle. A different AC unit stops working correctly that the company had “fixed” before. The warranty company had installed a new air exchanger that does not “match” the unit that it is connected to in the attic. Now they say they will not cover the repair because the unit is “mixed-matched”. The technician CHW sent to the house was some second hand contractor. His truck was falling apart and had hardly any tools and asked to borrow mine along with my ladder. Also, the customer service has been extremely poor with very rude receptionists. I would recommend thinking twice before using Choice Home Warranty. Make the right choice and steer clear of CHW!!! It will save you a lot of time, money, and hassle.
We have 6 policies with Choice Home Warranty. We have not had a problem with their service nor with them questioning whether or not something would be covered. Our 6 policies are up for renewal and we intend to renew the policies.
I have been with Choice Home Warranty for the past year now and I have yet to be disappointed. There was no lag in time when having to file a claim with customer service. The contractors assigned to my claim usually called and arrived the same day of claim, which is a big plus. Contractors were friendly and knowledgable. I was just completely happy with my whole experience. I will be renewing my warranty with no hesitation. Thanks Choice Warranty!
The first technician that was assigned just looked at the issue and left. They were not willing to work on our a/c unit. Choice Home Warranty customer service was quick to find us a new company to work with. Armadillo Air was very helpful and even worked on saturday to get the issue resolved.
I have Choice Home warranty and havecalled them three times over the last three months for the same problem. My A/C unit isnt working and the problem has not been fully resolved with any of the repair services. Each time that I’ve called CHW, I’ve spoken with an extremely nasty claim representative. They all seem to have a terrible attitude, are totally unempathetic,sarcastic and rude. The last representative told me to “call back in two hours and hope you get someone else”. I’ve called for service over weekends, and was told that I needed to wait until Monday before someone would get back to me. I have yet to recieve a return phone call. I’ve tried to process my payments, via credit card, over the phone with the representative and was told that it took 24 – 48 hours to process a credit card payment and that they “would not help me until we get our money” and then the representative disconnected the call. I’ve asked, but the representatives refuse to transfer the calls or allow you to speak with a manager for assitance or a complaint. THEY ARE THE WORST at customer service. The service technicians are never on time, and each time they told me that my order was cancelled, the appointment time was confused, or that they never received the work order from CHW. Several of their service technicians told me that CHW instructed them to do the “bare minimum to get the AC unit working, but not fully repair or fix the problem”, they have often complained that CHW has not paid them and in one instance the service technician diagnosed the problem but had to wait for 24 hours before CHW would give them the authorization to fix it. My family and I were left in 100 degree heat without AC for two days before CHW would approve the technician to make the ‘minimum repair’ possible. Its ridiculous! I would not recommend them to anyone!
The technician was very professional and efficient. Diagnosed and fixed the problem quite satisfactorily.
although we had a transposition in the phone number to call for service, once we received the correct one, we made cpontact and the service was completed within 36 hours. And we even reported the issue on the week end. good job….
I have used their service several times this past year (2009-2010) and had been satisfied. HOWEVER, my A/C compressor broke July 2010 and I live in Palm Desert so it got very HOT VERY FAST. I called Choice and they sent a technician who said the compressor was bad and he needed to clear it with Choice before doing a repair. Choice wanted documents showing that I had a technician servicing the unit twice a year or they would NOT cover my claim. Seeing as I maintained the unit myself (filter and general cleaning) I did not have the required documents. So my claim was denied and I had to pay the repair cost of $4000 out of my own pocket. Also, when I went to cancel my policy I found out that they charge a $50 cancellation fee.
Don’t use this company!!!!!!!!
This company is not a legitimate company. They refuse to pay claims of any significance…. always stating “pre-existing condition”.
My AC froze up 6 or 7 weeks after purchasing the warranty. A tech came out and said I need a new coil. CHW denied claim saying it was pre-existing. I talked to the tech they sent out and he said it was obvious this was not a pre-existing issue. If it was, it would have froze up when I first started using it a month before it broke. He also said that in his experience with CHW, they always deny claims like this.
I appealed the denial using the procedures they told me to follow. It has been almost a month and no reply. Further confirmation this is not a legit company.
I finally called them back and got more of a run around and was told a supervisor will contact me within 24 hours.
I checked other sites with reviews and many other people have had the same experience with these guys.
DO NOT BUY THIS WARRANTY!
DO NOT BE FOOLED BY GOOD REVIEWS. Any good review must be an employee or family member.
I have experienced nothing but positive results since I\’ve had Choice Home Warranty. There is no hassle when you call for service and they follow up to make sure your request was taken care of.