Choice Home Warranty
Home Warranty Plan Details and Reviews for Choice Home Warranty
Premium: $350
Deductible: $50
Effective: 30 days after enrollment
Web: choicehomewarranty.com
Deductible: $50
Effective: 30 days after enrollment
Web: choicehomewarranty.com
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
635 Responses
Pages: « 26 … 20 19 18 17 16 [15] 14 13 12 11 10 … 1 » Show All
Pages: « 26 … 20 19 18 17 16 [15] 14 13 12 11 10 … 1 » Show All
Have had to call in to CHW on a couple different appliance problems and CHW had me set up with a repair company on the same day. The repair companies were able to come to my home and have the problem fixed by the latest, the next day. I am very happy and pleased with our CHW relationship.
I am not sure if this is a repeat from the last communication we had, but here goes. I was VERY supprised (pleasantly) to receive such a speedy response to my last review. As I said in the previous review, I thought everything was resolved to my satisfaction. However, I was wrong. CHW has exceeded my expectations as a company by placing such high regard for customer input with such a rapid and interested approach to my problem. I am secure in knowing all my concerns will be addressed and I Thank You for your prompt attention to my review.
Whiel CHW has been good, the company is less that reliable. They came back for a second time, couldn\’t fix the problem (I understood they did not have the proper tools), said they would call the next day to make an appt to fix it, did not call, when i called them they said to call back on monday (this was asat.) NOT HELPFUL and HAD TO WAIT FOREVER.
My refrigerator broke down and I could not be home for the day they schedule for repair. Customer service was excellent, they called up serveral service men and found one for me. Service man came at time promised and fix the refrigerator. Service man was very professional,and if I need repairs again would want him back. This is the first time I used the service and I am glad that I choose to go with Choice Home.
One of our air conditioning units broke and we called Choice to request a service call. Good Faith Air Conditioning Repair was given our request and responded within a few hours and came to the house that afternoon. After diagnosing the problem the technician replaced the broken part. After doing so though, that replacement part also broke and the technician had to be called and immediately came back. He had made a mistake in the repair and quickly corrected the problem. We were happy with the response and quality of the work provided.
Great service! We got the problem solved the very next day with a very polite and experienced plumber!!
I was very pleased with the services of IAM GARAGE DOOR… My Thanks to Joe for a Great Job…I would recommend this company to my neighbors and friends
This is honestly the worst company I’ve dealt with in my lifetime. To sum it up…liar, liar, pants on fire. Excessive hold and wait time. They cannot get a contractor to your home. Contractors have called me back stating they can’t come and repair because Choice doesn’t pay their bills. Another told me they’d come but I’d have to pay additional fees, etc. I finally go and get the condition repaired on my own and Choice DENIES it. Ask the sales department if the condition is covered, they’ll tell you “Yes, No problem”. Once you have a problem? You’ll get nowhere fast and they’ll deny your claim.
Run prospective consumers….RUN
The first contractor sent out was rude and verbally abusive. I contacted Choice immediately and they took care of the situation promptly and professionally. A new contractor was sent out at no fee and the job was well done.
I\’m not happy at this time. My compressor on a unit burn out and it took 5days before i was approve. Not only that noone ever called me. I did all the calling. My mother was visitng from out of town needless to say she\’s on oxgyen and no one seem to care. I think with these warrantys that they should ask for proof before they take your money. I was denied once before concerning my refrigerator. I think someone should take there time and go over the contract before sending it in the mail.
Got conected quickly with companies to fix my problems. The company took care of my dispossal quickly, but had to cme back forthe plumbing on the washing machine severa times. When I called CHW, they rushed the approval to get them here quickly.
I purchased a total plan home warranty from Choice Home Warranty. I believed and hoped I would not need it, unfortunately I did, during the hottest days of August 2010 my air conditioner stopped working. I phoned and emailed Choice only to be put on hold and transferred never reaching anyone of authority. I was told I had to provide annual maintenance receipts. I actually had done some annual maintenance the last two years but was unable to find any receipts. I paid $530 for the repairs myself. Choice Home Warranty is a complete waste of money.
Choice Home Warranty did respond quickly to my initial call. However when the problem part was found to be under manufacturer\’s warranty the service bogged down.
I spent over 2hrs on the phone with both the manufacturer and CHW trying to solve the problem of paying double service calls and paying for a part that may or not be under waranty.
After all was said and done, and I was finally transfered to the correct department (if I heard that from a CHW employee one more time I was going to explode), CHW did resolve the situation to my satisfaction.
I do believe their Customer Service Staff needs more training or needs to be given more authority to solve customer problems asap without constant transfering.
Also, when transfering a call, all of the pertinent information (client name, contract #, problem being dealt with) and just general knowledge necessary to give a client confidence in the person they are talking to should be passed along, seemlessly, from one CHW Customer Service Representative to the next.
Should anyone at CHW have any questions about my suggestions… please feel free to call me at any time to discuss my concerns and solutions.
Great customer service, professional contractors, I have very good experience so far. Thank you!
My built in microwave stopped working. Took 4 different claims and 4 different contractors (first 3 didn’t even call me back), 3 weeks and $60 later, when one of the contractors showed up and told me that i need new microwave, he will get authorization, i was told by Choice that there is nothing mechanically wrong with my microwave… No one cares that it doesn’t worm up the food… What a rip off!!! I used to have 2-10 for last 10 years and never had an issue. I decided to try chipper annual rate. I guess what you pay is what you get…
I filed 3 claims since my enrollment in March 2010. All problems with my AC systems were resolved on time by very professional technicians assigned by CHW. Thank you!
The electrician from TradeMasters Inc. came and did a fantastic job in explaning what was the cause of my blinking light and the buzzing of the light switch. I found out exactly what the cause of it was and it was fixed. So he was very helpful. However, it would be curtious if the electrian or someone from CHW would notify me by phone if for some reason the techician is unable to make it to the customers house that the appointment is set. Other than that I was satisfied.
This is my first experience with CHW and if the customer service I have received from placing my request to being serviced by Hopkins Air & Heating got any better, I wouldn\’t know what to say! I was so pleased with the ease in which I received my claim # and the service technician (Keith)contacted me for my appointment.He was timely, courteous, and very knowledgeable. Really good first experience!
I was having a bad day when my AC quit working and it was 93 degrees on Sunday! In less than 24 hours our AC was repaired and it only cost me the CoPay! Thank You CHW~
Had garbage disposal replaced. Choice was quick and responsive. Contractor EZ Plumbing was not a good service. he did not want to work with the small job. Another plumber was assigned PB plumbing and they performed well.
I just joined the plan and had to use the service for a dishwasher repair, and it was indeed a very pleasant experience. The customer service was very patient and helpful throughout the process.
I am throughly satisfied with the cooperation and service that is provided by Choice Home Warranty especially the follow-up service they have incorporated assuring that the customer is always satisfied
Crooks! They take your money and give you no warranty coverage whatsoever. Whatever you do look elsewhere!!! Check their F rating on the New Jersey BBB for yourself and do not be fooled!!!!!
We got off to a bit of a rocky start with your first electrician leaving me with visions of holes in the walls, expensive repairs, repainting, a mess. The second electrician quickly diagnosed the problem and got on with fixing it. It was relatively simple, although he did need to travel to get the part required: the receiver for the remote control on my ceiling fan. Well handled by guy No. 2, not so well handled by guy No. 1.
When our A/C want out I thought we were really in for a bad time, as we live in the desert and it was 112 outside. I called choice home warrentee and got a phone # to call. A very nice man came right out and had the part we needed. We were cooling off in know time at all. I am glad to know that the warranty really works. Jean Casey