Choice Home Warranty
Home Warranty Plan Details and Reviews for Choice Home Warranty
Premium: $350
Deductible: $50
Effective: 30 days after enrollment
Web: choicehomewarranty.com
Deductible: $50
Effective: 30 days after enrollment
Web: choicehomewarranty.com
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
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Pages: « 26 … 24 23 22 21 20 [19] 18 17 16 15 14 … 1 » Show All
Beware of Choice Home Warranty. We have called in 2 claims for the entire service year both claims were rejected. Our oven panel was not working properly, a technician came & send a report with rust in panel. The oven was 11 years old & it was probably end of life. The warranty does not cover rust & Choice did nothing for the claim. We paid the tech $45.
The second claim was for our A/C & heating unit. We had service records for only 2 years which we send to them. In general they will find any excuse to reject the claim & you always end up paying the tech $45. We had to call & check status for 3 days without heating service & finally they rejected the calim.
The customer service is extremely rude & when I told them not to call or email me again for renewal, the customer rep asked me what I would do if they called up….
Beware. This warranty company has a reputation of not payong their subcontractors. We completed roof repairs for them on two separte projects and cannot get paid. They are a scam!
I’ve filed five different claims with Choice. Only one has been paid. The latest was my pool heater (which is covered under the policy.) I paid $60 to have them tell me the control board is not covered.
One claim, I filed on a Friday afternoon – a water leak – and tried all that evening and Saturday to contact them and could not reach anyone. I finally reached someone who was with the answering service and explained my situation. She suggested I get someone to fix the problem and get reimbursement from Choice. I did do this, and Choice would not pay.
I just moved into this house in February, and the seller paid for the home warranty. I chose Choice based on their reviews, and really regret it now. I will definitely not renew with them – it is a total waste of money.
This company is ridicuolous, they find any reason to deny a claim. I am looking into how to report a fraud because this is what this company is doing. They claim total coverage but when you read the fine print they actually cover nothing.
I called Choice home warranty to repair my refrigerator. The tech the sent determined that it needed a new compressor. I was advised by Choice that this was not possible and they sent a different company for a second opinion. This tech advised there was no freon in the compressor which was caused by a leak. I spoke with a manager of the second company and after a long discussion he advised there was no way any one could tell if there was freon in the compressor because it was a sealed system. It involved cutting to determin if there was actually freon in the compressor which had not been done by his tech or the previous one. After days of arguing Choice agreed to send the original repair company back out. Turns out there was freon in the compressor. The compresson was changed the refrigetor still didn’t work. 2 months later the tech decided the unit is not irreparable. Choices’ stand is that it is a freon related problem and they do not cover freon related problems of any type. My refrigerator will not be repaired or replaced. Speaking with the customer service represenatives was the worse part of the entire ordeal. I was very displeased with the service I received from Choice Home Warranty.
I called in for a claim and 2 days later my problem was fixed.
GENIE GARAGE DOOR OPENER COMPLAINT
CHOICE HOME WARRANTY
I purchased home warranty from this company 03/24/2010 acct# 562690332 and have been paying $36.50 per month since. I filed a claim on 10/11/10 for my garage door opener. A service guy came out on 10/13/10 and agreed with Genie who I had called that the problem was the main control board in the garage door opener. In the agreement it states for garage door opener, included: All components and parts, except, garage doors, hinges, springs, sensors, chains, travelers, tracks, rollers, remote receiving and/or transmitting devices.
Choice home warranty is now telling me they will not cover this because it’s the part of the main control board that receives the signal. It has nothing to do with the remote it’s the main control board inside the unit. Genie Company that I talked to said this is the only component that controls the entire function of the unit. I have also paid the Service Company that came out $45.00 and now he won’t return my calls.
I explained not only to Choice Home Warranty but the repair guy what was wrong, no one once said anything about not being covered. Even had part # to be repaired. Service guy came out and said he’d be back next day to install brand new opener. Haven’t heard from him since. But took my check and cashed it. Check there ratings anywhere. Good service companies won’t work for them. They have 228 complaints at the BBB of New Jersey. Any one that would sign up with this company is a complete idiot. You will get ripped off. Do your homework and go elsewhere fast.
RECENTLY ON 10/7/10 I CALLED FOR WATER LEAK RECEIVED DIAGNOSIS AND WAS FIXED THE VERY NEXT DAY AND WAS VERY HAPPY WITH THE SERVICE.
I have two policies with Choice Home Warranty. I had to use it for the 1st time on my rental home because the water heater was leaking. The call was made on Oct 11, 2010, Columbus Day ( a Federal Holiday). Within 4 hours from calling a plumber came out to the house and determined that the water heater had a faulty pressure valve. He replaced it and my renters were very satisfied with the promptness and professionalism of both Choice Home Warranty and the contracted Plumber selected by choice Home Warranty. My service was much easier and faster than my former warranty company.
Garage Doors For Less handled the job very efficiently.
Excellent and fast service really professional. Never had a home insurance I love it.
I\’m very happy with choice home warranty! My water heater went out and the technician came by and fixed the heating elements. Not a day went by and the water heater was out again. I called and the tech came out and said it was not repairable it would have to be replaced. He came by and installed the new one the next day and now I have hot water again. All for 1 service fee! Very happy and would recommend them to friends/family.
Choice Home Warranty….Run away from this company… fast, very fast….Please do not waste your money any longer. Talk to your Vendor/repair man ….. and you will find out more….and know why they report ‘other than normal wear and tear conditions’ reported by them to the company…and then your claim is rejected…
I would like to thank Choice Home Warranty for their help in finding me a different technician when the first one failed to show up – TWICE! I was very upset but Choice handled it quickly and the new technician came out quickly and was very professional and efficient. So thank you Choice Home Warranty for tending to my needs and for your consideration! Patti Pope
Making the claim over the phone was very easy. Making the appointment for the local technician was simple. The technician was very knowledgeable, professional, and thorough. My oven is now repaired and ready for use. Thank you Choice Home Warranty and Best Appliance!!!
I never really bash a company but now I am looking for a new warranty company because of having major issues with this company for over two years. It has cost me more to have the company than not to have them! My worst episode was when my A/C went out on my rental property on a Thursday while it was 102 degrees outside and when the technician diagnosed the problem on Friday there was no answer. They were open for customer service calls but there was no one there who could approve the work to be done until Monday my tenants in the sweltering heat so I gave the technician the approval to repair/replace the unit after reading my contract and determining that they should/would provide funding. I submitted 3 different reimbursement requests and all three were denied (which I had to call in to find out the status and never received anything in writing)! They gave me two different reasons…they asked me to produce paperwork for maintenance for the life of the unit (which I did not have)….and stated that I needed approval for the work done. I am still digusted that a warranty company does not provide approvals for emergencies during the weekend and expects you to endure whatever is wrong until they come back to work!!
It has been over 3 months and I am still trying to have my garage door opener fixed. We had a tech ready to do the work but he stopped work because he stated that he has not received payment for other work that they have approved.
DO NOT USE THIS COMPANY!!! I am shopping for another company so I can have piece of mind and maybe have a little more left in my poocket.
CHW has been wonderful and responsive, this being the first time I have ever had to file a claim. However, it has been the people that they contracted to that has been very disappointing. The first one that I called, there name being 24\\7,we figured we could get a response on the weekend when our air conditiioner went out. 6 calls and 3 days later still never received a call back. Then, they sent another contractor out that apparently went onto our roof and claims they did the work but we have not seen a work order or for that fact never saw this contractor at our house but has called me up to 6 x a day wanting their $45.00 deductible. I am leaving this to my husband to handle today.
I had a very good experience with the tech he was professional and made sure everything was right I had another problem with may dishwasher and I requested him again thanks
Choice Home Warranty\’s personnel were courteous and prompt during my initial call. When the contractor assigned refused to do the job, Choice customer service was again immediate, with no questions asked. I was quickly assigned a new contractor, who dealt with the problem efficiently and expertly.
This was the first year I purchased Choice Warranty coverage. I had previously used another company, that I was not happy with, for years. I needed to call CHW a couple of times this year and I was completely satisfied with the service. I have already recommended CHW to my family and friends.
emailed request to repair stove. came out next day fixed problem new igniter paied only the service cost service with choice home warranty is the best this is my second time using their service and i would recommend them to everyone
I\’m very pleased with the service we received. We placed a claim in the morning and before the afternoon, there was a service man at our house and had the Washer fixed like new. This is the best investment I have ever made! GREAT JOB!!
The service was excellent. I called to submit my claim and the issues were resolved very quickly. I was very pleased with my service.
Choice Home Warranty is not a reputable company. They do not value their customers nor the vendors they refer out to. I have spoken with other Choice Customers and they can not get out of their contract fast enough. I would advise anyone and everyone to NOT use this company.
Worst company ever. What a scam? We tried them and cancelled within first 30 days. They didn’t issue a refund for 3 months and when they did they charged us $85. When they claim if you cancel within 30 days you’ll get 100% of your money back. It turned out they lied big time.