Choice Home Warranty
Home Warranty Plan Details and Reviews for Choice Home Warranty
Premium: $350
Deductible: $50
Effective: 30 days after enrollment
Web: choicehomewarranty.com
Deductible: $50
Effective: 30 days after enrollment
Web: choicehomewarranty.com
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
I had a nice experience with this home warranty. I would recommend this to friends and family.
I have to admit that when trying to find home warranty coverage I was very leary. I read comments about other companies plus listening to people that I actually knew complain about the company that held their policy. So the question of whether the comments were true or not did not enter my thoughts. I have just experienced my first appliance problem. I called immediately, talked to someone explaining what had happened. The next day a repairman had called me and set up a time to come out. ALL schedules were kept and my appliance was fixed with 3 calls from Choice Home Warranty. First, to make sure I had been contacted by the repairman and an appointment had been made; again they called to make sure they had kept the appointment and since the repairman had to get another part that was not expected (which I relayed to CHW)I was called again to make sure I was satisfied with the repair and my whole experience. I have only had one experience but from this one I would recommend Choice Home Warranty to anyone.
Just wanted to let someone know that I spoke with Kevin Michaels about your warranties and he did a great job. I wish that there were more people like Kevin in the customer service industry and He truley talked me into signing up because of his genuine frendliness and careing attitude. Great job Kevin and thanks for giving me you personal work number incase I have any further questions. The company should be proud to have you on board.
I placed my first claim with this firm on Monday and my A/C was back up and cooling earlier today. I was impressed that they assigned and scheduled my appointment for service within an hr of placing my claim. AAA Air was also pretty good compared to other guys I have dealt with.
Fantastic service and an overall great experience. My ceiling fan was replaced without hassle. I honestly had my doubts about purchasing another home warranty since National Protection Warranty burned me last year, but I must say I’m a happy camper. Highly recommended.
I’m a new vendor with these folks and i’m very pleased with the professionalism and responsiveness. the hold time was less than 20sec which excellent compared to other home warranty companies. getting authorization for repairs was also a breeze.
My first claim was handled great. Very impressed so far. I recommend everyone to switch over. I had AHS for a number of years and they have a habit of putting you thru hoops before fixing anything. 5 stars from me!
Mom and I signed up together for Choice home warranty service, seemed like a good idea beings mom’s handy man, (husband) had recently passed away. the sales representative assured us that it did not matter the age of the home or the appliances, and after 30 days of sign up , everything would be covered No Questions asked!!!!!!!! He made it clear that unlike the other companies Choice will honor all repairs or replacements.
3 months after signing up moms central air conditioner Went out, she lives in a mobile home and the temperature gauge was reading over 100 degrees, mom is a 3 time cancer survivor and had just lost the love of her life, and she did not need to hear that Choice would not honor their agreement and cover her A/C unit.
I wrote them a letter, hoping to get some remedy and resolve, they never did reply to my letter.
Mom ended up buying a new A/C unit. Because the loop hole they use is written in the contract, if the appliance has not had yearly professional maintenance check ups then they do not have to repair or replace.
Tell me who has all their appliances professionally checked every year? That is a ridiculous expectation. Well, we have learned The hard way to look for this loop hole in any other Home Warranty service company we might consider.
I too had a surprising great experience with Choice Home Warranty. I heard nightmarish stories of other companies and was a bit concerned. Choice Home Warranty did right by me and fixed my A/C within a day. Its nice not having to deal with a scam company for a change.
The technician came and fixed my frig. within a day. Did a superbe job. He also taught me how to remedy the situation if it happens again. The frig was leaking onto a solid maple floor which was driving me batty.
I was very satisfied with the service. My claim was assigned on the first call and the contractor was here the same day. Finally a home warranty company that actually repairs stuff!
I recently transfered my home warranty to Choice after receiving very poor service from another company. Yesterday had a leak in my home and called in the claim at 10:30PM, this morning a plumber was in my home doing the repair. Ashley from Choice called to make sure the tech arrived on time and that the repair was being handled well. James M said it right, they are very pro-active. 5 Stars from me.
I have just used this service for the very first time, and am very satisfied. The repair was quick and I only paid $60. I am a very happy customer.
I’ve used their service for the first time, and must say that I was pleasantly surprised. Exactly what they told me it would be when I purchased.
I have only 1 3 letter word for this company. WOW! My Air Conditioner wasn’t working when I woke up this morning, and it was fixed by 3pm. I was worried when I got the appointment scheduled and took off work, I hate to get docked a day when these guys miss the appointment, but the technician was on time, had the parts available in his truck, and I’m sitting in cool air again thanks to choice home warranty.
I’ve been checking these reviews ever since I last posted my complaint and I have to say any post on this site that professes to have had good service is actually someone from the company trying to make the company seem like it is legitimate. Trust all the other post that are telling it like it is. Service company’s have been ripped off time and time again and in an ecomomy that is so fragile pertaining to small businesses I find there ethics appalling.
I would also like say that the customer we did the service call for, had the integrity to pay us for the service call that Choice home warranty company should have paid for. It’s really a shame that a nice honest person that paid for a home warrany policy did not reap the benefit of having the policy. Thank you Dawn, there are not to many people that would have had your integrity.
Sincerly, Nelson Appliance
I just signed up for this service a few months ago and unfortunately have had to use their services 3 times. I have to say that each time was better than the next. I had dedicated people handling my claims and they were very kind. The best thing is that they were pro-active, always calling me to make sure everything was being handled properly. One of my claims was denied, and they pointed it out to me in the contract, and it was fine. In any case the service was great.
Also, special thanks to Jim Reid. Extremely helpful.
Has anyone taken this company to court? I would really appreciate information in this regard. After receiving their advertisements, I cancelled my previous company to switch to Choice Home Warranty. Since I did it over the internet, I expected to receive a contract to review. After not receiving a policy, I called their offices and was told they would call me the next day. THIS WAS THE FIRST FLAG!! They are closed after 3 or 2 pm pacific time. The next morning, I spoke to Mike and told him that I did not want the policy because I did not want a 30 day delay to make it effective since I was going out of town. After supposedly speaking with his supervisors, Mike came back and told me they were making the policy effective as of the payment day. I waited one month until I received the actual policy in the mail!! Then I realized that they lied about the effective date. They did not make it effective as of the payment day. The icing on the cake is that 3 weeks later my water heater broke and as the other reports say, they are saying it is preexisting condition and do not cover! How can we contact each other to put more weight on this issue? Also, What is the dateline website?
I agree with the other posts. It does not seem Choice wants to honor their contract of replacing or repairing. In my example, our air conditioner was leaking freon and had frozen up. A new coil, and leak detection was recommended by the contractor (alternatively the system should be replaced). Choice approved only replenshing the freon which they said should last us through the cooling season. This is analogous to putting a band-aid on the problem–neither repair nor replace occured.
I had an AC problem and it was determined that the compressor needed to be replaced. They said I had to provide exhaustive maintenance records. I provided receipts of all past AC maintenance done on the unit–many were from my own maintenance like changing filters, etc. After faxing to them, they said, I need all the receipts. Who in the world is going to get receipts of every filter replaced. After I provided the as many receipts as possible, they said the records were not what they expected so they denied the claim. I had to fix the AC problem myself!!!! What’s the point of a home warranty service! That is total BS! Watch out for these guys and their super super tiny fineprint which they mail you is not even the complete picture. When I called them, they said they had the right to change the terms anytime and I had to go to their website instead which has different/additional clauses which allows them a way to bail out of a claim. They had to direct me to their website that had additional fineprint which indicated they can ask for maintenance records of all kinds and that gives them reason to deny claims! Even if you do provide the info, they could still deny it. Plus, if you decide to cancel, there is further fineprint that says they could deny the cancellation and if cancelling is not to their benefit, they will charge you for everything they ever did for you during your time with them.
We are a appliance repair service center that CHW contacted and asked us to take a call for a repair on a dryer. We accepted the call, went to the customers home diag. the repair went back put a timer and a start knob on the dryer and we still have not been paid for the job.
This company is not honorable. The parts alone for this job cost us 120.00 not to mention the labor and gas to go 20 miles one way (twice).
I have called several times to inquire and have deliberately been disconnected several times. Horrible, horrible and I think this company is a big scam.
DO NOT DO BUSINESS WITH THIS COMPANY. There are other companys that are honest and fair but not this one….
These guys were pretty good compared to the other companies I delt with. I had a sink stoppage and broken disposal and they fixed both. I recommend ya’ll give them a try.
I am trying to find out if I can take them to lower court. I bought my policy 6 month back and now my water heater is leaking. Contractor came to check and told that it need to be replace. Later afternoon he called me and told that my claim was denied by CHW. I called the customer service, lady told me that it is denied as they do cover corrosion. They told me that I should have done maintenance on water heater yearly. This heater was 24 yrs old and the contractor told me that it has pass 3 times its life expectancy and there is no way to maintain this.
HAS ANYONE HAD ANY SUCCESS SUING THESE PEOPLE???? IT HAS GOTTEN TO THAT POINT FOR ME I THINK. I WAS WONDERING IF ANYONE OUT THERE HAD GONE THAT FAR ALREADY AND IF SO COULD YOU GIVE ME A CALL 817-448-0900.
THANKS
EVAN FISHER
I made a horrible mistake whenn taking Choice Home Warranty as my home warranty provider. I was shocked when the problem cccured. My A/C unit was not doing its job, the unit outside stop blowing and there was no cool air. I proceeded to call my CHW they sent a tech out. This company was very unprofessinal and I wasn’t impressed with them. Well anyway it turned out that the man couldn’t pin point an exzct problem with it. He suggested that it might be dog hair that is keeping the motor from operating correctly, ok so he ends up leaving with the problem not fixed. I proceeded to call CHW and they said that the claim was closed and that the tech said it was in top working order, I was shocked and outraged and felt taken advantage of by this company. I ended cancelling my service with them and they offered not to charge a 50 dollar cancellation fee. Thanks for nothing CHW.