Choice Home Warranty
Home Warranty Plan Details and Reviews for Choice Home Warranty
Premium: $350
Deductible: $50
Effective: 30 days after enrollment
Web: choicehomewarranty.com
Deductible: $50
Effective: 30 days after enrollment
Web: choicehomewarranty.com
Coverage Area: USA - All States
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
We switched to choice at the end of August 2009. Their pricing was considerably lower than our current company who we had been with for four years. Thirty seven days later, our air conditioner did not circulate cold air. A technician was sent out and found a leak in one of the valves, cost $400 to repair. The technician (nice guy) said this could not have been pre-existing because, we were super low on the coolent and because we experienced such a dramatic change in the air cooling all at once, it was a rapid leak. Choice stands firm that it was pre-existing and did not cover the repair. You would think that Choice would of looked into our previous home warranty plan to find out that there was never a claim in 4years with them on the air conditioning, or for any thing other than one small valve change in toilet! Four years never having had a problem, then all of a sudden on one Saturday – hot air. Choice blindly sticks with their excuse of it being a pre existing problem. I understand that their are dishonest people out there, that’s why they should check with our previous warranty company to see if we had any air conditioning claims with them. The house is only 9 years old! Give me a break, they did not give us- honest people the benefit of the doubt and offer some kind of resolution. I wish I never tried to save on the yearly fees and would of stayed with my original company. Unless they are somewhat flexible and do something about this, I’m going back to my original company and will tell all to please stay with who you already have.
I was kind of surprise to see how many contractors are doing business with Choice Home Warranty. They are able to send someone within a business day to fix my dishwasher. We knew its Selinda(sp?) (electrical pump part), but we want a check that worth for the part and labor, so I can buy new dishwasher, rather than patch the problem with extra money from my pocket plus check from Choice Home Warranty. Home Warranty has no problem to issue me the check, they said after 30 business days. Just negative part is waiting the check from the company longer, but overall, the service and response, and customer service are excellent… I know American Home Warranty issued the check faster. I don’t mind to wait a longer, that why I marked 3 on repair/replacement service for length of waiting period, as long I can get new dishwasher.
I had a great experience with this company. My neighbor told me nightmarish stories about another company she dealt with. I found Choice on the web and gave them a try. My clothes dryer was not heating and they sent me a repairman the same day. I paid a $45 copay and it was all done. I just figured I’d share my experience with anyone shopping around. -Irene
We have had two claims denied in less than a year. One was for garbage disposal in the kitchen. They claimed it was because the service provider said that the work was not to code. I was witness to the phone conversation between the service provider and the insurance company; the plumber never said anything of the sort. The second claim just recently denied was on the heater, of which the compressor needs replaced. They indicated that since I could not produce proper maintenance documents, it was denied. The compressor does not require frequent maintenance as it is enclosed and not servicable. The house is 20 years old with original units and we have only been in it two years. All this was made clear when we signed the contract. Obviously a very fraudulent company. DO NOT USE.
Great experience with Choice Home Warranty. I had a repairman come take a look at my stove and he fixed it, no problems! He was also nice enough to look at my washer without charging me.
I was very pleased with my experience. The person that answered the phone at Choice Home Warranty was friendly and helpful. The service was timely and the repair person that came to fix my air conditioner did so in a professional manner. Based on my experience, I would recommend Choice Home Warranty.
Choice Home Warranty is the most reliable home warranty provider I have used. I was with AHS, HWA, & HSA in the past and they were all slow and annoying to deal with. Choice is a pleasure to deal with and the job gets done. I am very pleased with their service.
Pleased with the services so far. A/C was fixed with no hassles. Serviceman was great as well. Would recommend to friends and family. Thank you!
There was a leak under the kitchen sink. The plumber showed up right on time. Replaced the part that was cracked and went on his way. He was professional, polite, and we were pleased. So far, so good!!!
The repairman showed up and fixed the problem and poof, he was gone. It was quick, good and professional done. Thank you.
Great service from the provider. Would like to see a little quicker response setting up the service call. 24 hrs seems a bit long?
The repairman was at my home a few hours after my call. He diagnosed the problem as a bad compressor on my fridge. Very odd on a 4 1/2 year old Maytag. Turned out I am still covered by the warranty. Total follow through on my satisfaction with their service was done within 24 hours. So far so good.
We have had two repairs called in, both were very quickly responded to via phone and email and repairs completed within a day. Would recommend Choice!
I was very satisfied with my service call from choice. The technician told me that his company gives choice’s customers priority over other warranties because they pay quick and the people are nice and professional. When the service people like the company I think the service has to better, just like all other people – when they like the job they work better. I am satisfied with my choice in choice.
Arrival time was to be between 9 & 12.00. He arrived around 9:30. Very professional. I had another service company that was a disgrace. I am so happy I found Choice Home Warranty. Hope if I need any more repairs the techicians are as professional as the one I had today.
Overall I am very happy with Choice Home Warranty, except when I made the claim it took B&M Garage Doors 3 hours to call me and set up the appointment. I thought it was going to be faster. They did replace my garage door opener the next day and I only paid a $45 service call fee. It was very easy.
We were with another Home Warranty company for years, they were always increasing their rates without improving service. Choice Warranty beat my expectations!! Excellent customer service. Thank you for thinking about the customer first!!
Thank you for getting my water heater fixed so quickly. Kevin deserves a raise! Very happy with the turnaround time
When my washer/dryer broke i didnt know what to do. I then realized i had a purchased a home warranty from Choice. The fellas over there processed my claim the same day and had a repairman out the following day. The $380 i invested in that warranty was well worth the peace of mind it now gives me.
I just got an email from Troy McDermott to review my recent experience with Choice Home Warranty. I always ignore this kind of stuff but I had to review choice because I can’t remember the last time I had such excellent service from a company. The representatives were sensitive to my situation since I had a baby in the house and the ac was out. They kept in contact with me to make sure the A1 Air was on time and handling the repair. I gave them a 4 for service timeliness because A1 was 30 minutes late for the appointment, but for the overall rating I gave Choice a 5.
I own 4 rental properties that I had with AHS for years. Everytime I had to get a repair done is was a hassle and they would only bandaid the problem. I switched to Choice Home Warranty a few months ago and am very satisfied with their quick repair services. Instead of a bandaid they actually repair and replace. Even my tenants have noticed the difference. Choice Home Warranty is cheaper and better.
my refrigerator was not colling and the freezer totally melter. i called for service and was told my compressor was dead and needed a new one. everythingwas great except i had to wait 24hours for the new compressor
I wanted to say that I am very pleased with Choice Home Warranty. I had a problem with my garage and they sent A and M Garage Door, he came out the same date and He replaced our garage door opener within two hours. I will definately renew when the time comes.
My AC stopped cooling. After initial call, on Friday, they gave the service to a Sewer & Plumbing contractor. When I raised the question about this contractor, I was assured that they also do AC work. When I called the contractor, he was surprised of why insurance co gave the job to him, he did not so any AC work. I had to wait till Monday to call the insurance co to ask for another service provider. The next service guy did not show up Monday on his appointment but came in on Tuesday, the next day. His diagnosis was that the compressor and 3 capacitors of condensor unit have to be change with an estimated cost of $1,100. Insurance co called me and wanted prior maintenace records on that unit. Which I don’t keep. For this reason and for the old of the unit, repair was refused. As every one knows, the capacitors and compressor unit are enclosed units and are not servicable. Compressor is rechargable, but that was not the cause of repair. Insurance co send another contractor for second opinion and they got the same diagnosis. Repair was refused. I canceled the contract with them today. Please do not contract with this co or any high cost repair will be refuesed based on lack of maintenance or old age, the two commonly used excuses by home warranty companies.
Very fast to set up first appointment. Kept in touch but scheduled company did not do service needed. Re-scheduled quickly and kept in touch reguarding new contarctor. But when quote submitted by contractor, no further communication from them. Have been trying for weeks now to get action. Was told contactor did not submit data, but contractor told me he submitted three times! Promised to have manager get back to me within 24 hours, 5 days later no call back. It seems that they are looking for a way not to pay claim. Contractor told me that they keep asking him if could have been pre-existing and they do not like his quote because it involves having to bring the unit up to code. (Which is included in their policy!) We are now in over a month and waiting. In the mean time the item is inoperative and per the contractor even dangerous to use. This should have been delt with promptly per their promises.