Choice Home Warranty
Home Warranty Plan Details and Reviews for Choice Home Warranty
Premium: $350
Deductible: $50
Effective: 30 days after enrollment
Web: choicehomewarranty.com
Deductible: $50
Effective: 30 days after enrollment
Web: choicehomewarranty.com
Coverage Area: USA - All States
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
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I am very dissatified with the services with Choice Home Warrany because I do not feel that my heating service was taken care of during the coldest days of the winter, we had no heat in the house. I feel that we was given the run around on this order. I am not happiy about my services. I feel that with an emergency situation was not taken care of in a timely. I was very inconvencienced with my husband, two children and two pets during this time. Each day I had to call and talk to someone to find out the status. If 2 technichians was needed I feel during my emergency both should have been sent out on the same day and the request that Choice ask of us to send a copy showing proof of our Heating/AC unit being serviced be faxed on the same day.
Dissatisfied customer, Reba Carter
Excellent experience, I couldn’t have asked for better service. I was very satisfied with the overall experience. I will recommend your company to others. Great customer service, keep it up. Thank you, MR NEVADA
I am trying Choice on the home I recently moved to. I have had another home warranty service for many years but thought I’d give Choice a try because they offered me a great deal. I do need to verify my deductible though, the rep told me it was 45.00 but I noticed on the feedback sheet just sent it said 50.00.
I called about my well yesterday and as another person commented I literally had an email from Choice confirming the service technician. I did have to call back because they assigned me a plumber vs a well specialist but they took care of it immediately and I had a call within a few hours from a well company.
The well technician was here today and we believe he has taken care of the problem. I had positive results in less than 20 min. Hopefully, we will have positive results for the work that was performed and no other money due. The young man from the well service was very professional and made recommendations on how we can be proactive taking care of our well.
I am impressed with their customer service reps over the phone so far but this is my first request through Choice. I hope that any future repair work will be handled as promptly and professionally as this was.
Michele
I was a little skeptical reading other responses from this company until I recently had a problem with my water heater. The water heater was 19 yrs old and in good shape, had minimum rust and was leaking water from the bottom. I called Choice and they sent the claim to the review board (not sure who they are) and I was told that the it was not covered under their warranty due to it not holding water in the holding tank, which is not covered under the warranty. Be sure to look at your policy, this company will do anything to avoid a claim if possible.
Not worth getting coverage from this company. They find loopholes and exploit customers. Really bad business practice.
I bought a warranty from this company in September 09. I called them in October 09, because my oven was not working properly, a technician came out to fix the oven;Informed me that the oven was repaired. Later, I went to use the oven and receive an error message. I called Choice to informed them of problem. I received a call from a customer service representative informing me that they would send a technician back out to resolve the problem. I received a call the next day from the customer service rep; informing me that they were not going to cover the repair, after they informed me that they would and said something about pre existing conditions. I requested a refund, I was told a supervisor would call. I did not hear back from a Supervisor for a week. A Supervisor named, Mr. Reed call me back. Mr. Reed was very unprofessional and arrogant; lack customer service skills. I am still waiting for a refund.
Please do not buy a warranty from this company they have so many complaints against them with the BBB.
I bought a warranty from this company in January 09. called them in March 09, because my oven was not working, so after four calls my oven is still not fix and I also called for my air conditioner to be fix and that is also not fixed. This company is running a scam and is taking advantage of innocent consumers. I called the company to complain and they said something about pre existing conditions. I advised them that the appliance was about two years old, but they still did not want to fix it. I got upset and told them I was going to contact an attorney and that’s when Mr. Reed call me an back and stated he could give me back about $117.00 on my contract. I told him I will be contacting an attorney, but he did not care. He is an arrogant prick and does not care what you do. Please do not buy a warranty from this company they have so many complaints against them with the BBB.
This was my first claim with Choice, went extremely well. Excellent experience, I couldn’t have asked for better service. I received a follow-up call from customer service to confirm that the service vendor had scheduled an appointment. I was very satisfied with the overall experience. I will recommend your company to others. Great customer service, keep it up.
Choice Home Warranty is a SCAM. People be careful when you sign with them. My Sincere advise for all of you out there is not to do business with them. They are totally illegal.
Choice Home Warranty screwed me big time. The guy who sold me this policy was so nice promising everything until he gets my business. His name is Brad Collins, he said that they will fix any problem that we report with no questions asked. Here is what happened to me.
On Oct 19th 2009 I signed up with these guys. As of last week my heating furnace started making some noise when I turn it onn, which I reported to Choice Home Warranty. I never had any problems before with any of my appliances. Then a technician came to my home & saw the heating furnace (infact he told me that I should pay him first before even he touches my furnace, that is what has been told to him by Choice home warranty, which is fine.) and immediatly he said that the inducer motor has gone bad. This is due to normal wear & tear in the bearings of the motor, then he left. After 2 days I got a call from Choice Home Warranty saying that they will not process my claim unless I provide them the maintainence records (they never mentioned about this when you sign up for the warranty – This is FIRST SCAM). Then I faxed all my maintainence records for the furnace and couple days later they contacted me saying that they will not pay for the claim. That means they will not fix my furnace, the reason stated is that they will not fix any NOISE coming from the furnace. That means basically they will not pay any for any of your complaints/claims. I spend couple hours on phone with their customer service dept, Authorization dept etc.. arguing that when some moving/rotating part in a motor goes bad it does make noise. If it had not made any noise I guess I wouldn’t have come to know the problem itself. What kind of a company who denies the claim on this ground. So basically they are telling me to wait till the heating furnace stops working and then they might fix it(not 100% sure on it), but if my furnace fails, then I have to suffer in this cold during this winter. CHOICE HOME WARRANTY is the WORST company and it is a SCAM, not legitimate business.
Hence, I filed a company with BBB (better Business Bureau) on how they are cheating people. Hence guys, please be careful when you sign up for something like this.
We filed a claim 12-5-2009 because our heater went out. Long story short they denied our claim because they said the unit was not \’properly maintained\’ because we did not have any documentation to send them showing that the system had be serviced every season since we owned the house. The system is 25 years old! Obviously it has been maintained or else it would not have lasted this long. I am an MBA and my husband is a PhD, we keep excellent records/receipts for everything in our home, but never once have we heard of \’seasonal maintenance\’ for a heating system. We are tired of insurance/warranty companies taking our money and not performing the service when we need it. We have paid $500 in premiums/service fees during the 4 months we have had this warranty, and they told us that since we do not have a \’long enough history\’ with them they need all of our maintenance records for the heating system (which is just their way of finding a reason to deny the c laim). We sent them 2 years worth of service receipts to show the repairs that had been made to the system and they said that was not enough, and that we only sent them documentation for when the system broke, not documentation for how we maintained the system. What is the point of buying a warranty if they are not going to fix items when they break? To add insult to injury the weather is 20 degrees which constitutes emergency service, but after 4 days we still have no heat! We have only had this warranty 4 months and Choice Home Warranty has already breached the contract by not performing emergency service. We filed a complaint with the BBB requesting our heat be fixed or our $500 premium/service fees refunded and this warranty cancelled so we can find a reputable company that will actually perform the service we are paying for!
Excellent Job, Service man was on time and he fixed it right away. Your service was great, I had insurance with First America it was disaster. I am truly greatfull for your service. I would highly recommend you to my friends and family.
Nooshin Malek
I purchased a Choice warranty a little more than a month ago and wound up having to call today on two items (of course because around here it could never be just ONE!). My 4 yr old stopped my toilet drain with lord-knows-what but adding Drano on my own only produced styrofoam (?) back in the bowl. And my heat decided to quit on my second level. Anyway, I called Choice this morning. Within literal seconds of my call I rec’d an email so fast with my claim information I accused the phone rep of being psychic for my heat issue. The rep explained that they did not have an immediate assignment for the plumber but would call me back w/in an hour or so and also email me the information. I called the heat/air company and they had an appt for me tomorrow with a thankfully short window time 9who wants to wait ALL day!). I got busy and though “Oh I’ll call the plumber later (Thankfully, we have 4 toilets!)” At 4 pm this afternoon, never having called anyone directly for service, there was a plumber in my driveway who had me snaked out and ready to go in 5 minutes. In fact it took ME longer to put crate my pack of large dogs than it did for him to get my drain snaked and wait for the check. My ONLY complaint was that I wished he’d have called first so the dogs would have been handled. I think I am still in customer service SHOCK. This was only my first time using them and I’m sure you can’t base everything on this one time but I was impressed enough to write this review.
I purchased a home warranty through Choice on Oct.27, 2009. Unfortunaltely, the Monday after Thanksgiving, I awoke to a huge water puddle in front of my refigerator. I called Choice and they sent a tech out the same day. The tech informed me it was the “brain” or the electronic control board. I asked what would cause this and he told me it was an electronic part and could last 5 days or 5 years. When the reaparman called Choice to get the approval, Choice DENIED THE REAPAIR, claiming it was “pre-existing” damage. They also asked the tech if he looked around to see if I had another refrigerator I was using. I WAS SHOCKED! I put this warranty on my appliances, because I just had to repair a washing machine, that I couldn’t afford to fix, I had to borrow money from my mom. I am a widow with 2 children, and cannot afford to fix my refigerator now. So until I can save enough money, I am living out of a cooler with ice. I HAVE REPORTED THEM TO THE ATTORNEY GENERAL’S office, and the BBB. PLEASE STEER CLEAR OF THE SCAM ARTISTS, THEY WILL ROB YOU.
I made the mistake to purchase 6 policies with Choice Home Warranty. Every time I call for Service, they always have an excuse but the repairs are never covered. I even had second opinions from differnt vendors showing the cause of the repair needed, and they still stick to their excuses. The vendors Choice have show up to get the $45 dollar service fee and leave. I don’t know if it is because Choice does not pay them well or what. I am copiling a list of the repair requests I make to Choice and the second opinions from different vendors. Eventually, I will hire a lawyer with proof of all the requests and file a big lawsuit against choice. They are not honest people and stick to their lies nomatter how much proof you show them.
Was very professional, and hope to keep it this way
I was very pleased with the customer service. I received a follow-up call from customer service to confirm that the service vendor had scheduled an appt. He was slow to respond because the calls for service were going to his cell phone instead of office ,according to him. He did schedule an appointment and completed the job.
Unfortuantly I am a disabled army vetern in a wheelchair and can no longer do the majority of task that come with owning a home. Therefore, I rely greatly on outside assistance. From your timely response to the more than satisfactory completion, the technicians and your service was superb. I’ll be recommending your service to all my family and friends. Thank you!
We reported the problem one afternoon, and the next morning the plumber arrived and fixed it.
Your customer service was wonderful, however, the service provider was not. One technician never showed up. The second one assigned, did not show up for the first appointment, made another one on Monday and did not show up, made another on Tuesday for 9-12 and called at 11:45 to say they had a flat tire and when it was repaired they would be there. They arrived, checks the outlets and repaired them. When I arrived home and tried to replug my TV into the outlet, it sizzled and shorted out in my bedroom, all three plugs and shorted out my Direct TV DVR. Left them a message and have not received a call back.
I had toilet leak and was repaired same day. I am very satisfies with the choice home warranty
I was extremely pleased with Madison Plumbing. The tech arrived on time, fixed the problem and was extremely professional. I have to wait until the “seal” dries (48 hours) before we can test the shower to make sure it doesn’t continue to leak but we have several showers so this is not an inconvenience. This is a very good company with an extremely pleasant staff. The receptionist was also very professional and courteous.
My first claim with Choice went extremely well. The tech was prompt and very knowledgable. I’m pleased with the services I received to date. The follow-up and constant contact with CHW was also great. Thank you! -Bon
I am happy with service. Technician came the same day and fixed the washer. I also had a clog in sink and they sent someone else out and he came the next day and fix that too.
Made the claim repair man called fixed the problem no hassles.
3p.m. water gushing from supply line on toilet. Luckily there was a shut off valve. Reparman here by 9 a.m. next morning. No problems at all.
Excellant experience, I couldn’t have asked for better service. I was very satisfied with the overall experience. I will recommend your company to others. Great customer service, keep it up. Thank you, RSB Ohio