Choice Home Warranty
Home Warranty Plan Details and Reviews for Choice Home Warranty
Premium: $350
Deductible: $50
Effective: 30 days after enrollment
Web: choicehomewarranty.com
Deductible: $50
Effective: 30 days after enrollment
Web: choicehomewarranty.com
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
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Our business, Effingham Heating & Air did some contractor work for Choice Home Warranty in January 2010. All of the work orders and authorization numbers were approved prior to any services performed. We were told to complete the work and then fax our invoices along with their paperwork to the provided fax number, which we did the day after the work was completed (January 18th). All three invoices had our address and phone numbers printed very clearly on the top. In late February I called to check the status of payment and were told that the check was mailed on February 22nd, however it was mailed to our street address in a DIFFERENT town! I informed them of THEIR error and asked to speak to the person who could correct it and was told she would be in the next day. I was told she would call me. She never did. I called on April 7th to again check the payment status, and loooong story short, “Abbie” told me in a very nasty way that since the check did not come back to them in the mail (from a fictitious address; I asked Abbie where they got it from and she said their “computer locator” ???)that I would have to wait 90 days from the date they cut the first check for them to cut another one. I told her that was not acceptable and asked to speak to her supervisor and she immediately said he wasn’t available. I asked her how did she know w/o asking him and she told me he never is available! I demanded to speak to him and she said, quote, “Yes, ma’am, any more orders?” I could not believe the way this company was treating me, that is until after the phone call was over and I went online and typed their name in. A flood of stories just like mine popped up.
Anyway, here it is April 30, 2010 and no payment yet. I don’t expect any will come if I go by some of the other contractor’s posts. However, I’m going to call again today and then I’m going to contact the N.J. Attorney General’s Office to see what sort of claim/suit I can file there. This company is a complete scam and its’ employees and rude con artists.
MESSAGE TO RICKY UNDERWOOD:
YOU STATED THAT YOU RECEIVED A WORK ORDER FROM US IN APRIL 2010, CHW PAYS CONTRACTORS WITHIN 30 DAYS OF WORK COMPLETION. YOUR PAYMENT IS NOT EVEN DUE YET.
PLEASE DO NOT MAKE COMPLAINTS ABOUT OUR COMPANY THAT ARE NOT VALID.
CHOICE HOME WARRANTY SATISFACTORILY SERVICES TENS OF THOUSANDS CUSTOMERS EVERY YEAR.
CHOICE HOME WARRANTY ADVISES ALL POTENTIAL CUSTOMERS TO READ THEIR CONTRACT AND UNDERSTAND THE COVERAGES, LIMITATIONS, AND EXCLUSIONS OF THE HOME WARRANTY CONTRACT.
VISIT US AT http://WWW.CHOICEHOMEWARRANTY.COM OR E-MAIL US AT INFO@CHOICEHOMEWARRANTY.COM
THANK YOU.
I am one of their contractors. I applied with them almost 2 years ago and got a service work order in April 2010. I submitted the invoice for the repair and now after repreated phone calls to them and emails to egreen@choicehomewarranty.com I am getting no response to why I haven’t been paid the $ 109.25
Am I pleased with Choice Home Warranty? Not yet. I just want to be paid for the services I provided for them.
I was told they hadn’t received my application and that the check was issued but not mailed because of no application on file. I have just printed the application at my local public library and will mail it immediately.
I was an AHS customer for several years and switched to Choice Home Warranty last December 2009. 3 months later the performance of one of my heat pumps went down and I submitted a claim with CHW.
Only then I got to see what they are about: It took them several days to send a contractor out. The contractor came looked at the heat pump and said it had a leak and he was going to contact CHW and to determine the course of action. It took couple more days and we didn’t hear back. When we called, we were told that they consider it a pre-existing condition and it was not covered.
I called back and demanded to talk to a manager/supervisor. After a lengthy discussion, I was patched througha man who said his name was Patrick, who was totally un-professional.
He said from the get go: “Sir, you signed up with CHW, and the first day you needed your AC, you submitted a claim. This is a pre-existing condition and it is not covered.” implying that I had lied to them.
I told him that first of all, my unit is a heat pump and not an AC. Secondly, it has been running perfectly well all winter long.
He wasn’t impressed. He kept restating that my AC had a leak and the Freon had drained long before I signed up with Choice Home Warranty.
Today (April 27th), I called them to cancel my contracts (I have two properties) and all they did was telling me that they will get back to me”. I will be looking for people who are interested in filing/joining a Class Action Suit against Choice Home Warranty which I hope will protect others.
overall very bad experience with this company. they lied from the 1st phone conversation that i had with the sales person ,after few times e-mail game with thier sales associate , finally asked them to e-mail me a copy of the coverage to know what is cover and what is not. my concern was the pool unit if is coverd or not, he said absolutly is coverd and nothing to br worried . paid over the phone by c.card and got the policy coverage by mail after a week. the 1st thing i noticed was no COVERAGE ON POOL UNIT. so send an e-mail to the sale rep, few times. finally got a e-mail back that was a misnuderestanding and will send you the new one. which i got after few days. about few days ago i notice that some problem with the pumb uint that was licks on one of them. call the 800 #s, there was a youn laidy answer the phone very careless and not happy with her work,got my name and policy # , and she said some one will contact me , and hang up the phone.the following day i had phone call from the CHW , ASKED ME FEW QUESTIONS AND GAVE ME A CLAIM #.two days latter i had a tech, by my house and ck the pool unit ,got in the phone with CHW for few minutes and toled me the bad news ih that I CHOSE A BAD COMPANY for home warranty.I asked him why ? he said this is the worst amoung the worst, they are cheating people and its hard to get confirmation on a claim, got on the phone with the CHW REP, AS USUAL VOICE MAIL. today finaly had a phone call from the CHW REP, (SUPERVISOR), HAD NO PERSONALITIES AT ALL.this is how he handle the problem…NOT HAPPY CANCLE YOU POLICY! VERY NICE COMPANY TO DO BUSINESS WITH………..???????
we had a very good technition. he knew his business and did an excellent job. thanks. harley giles
Beware!!! This company is deceitful and will not honor their promises!!!! Below is a copy of the email correspondence I’ve had with the “customer service manager” Troy McDermott.
“When your salesman called me last week, he gave me a great offer and told me not to worry “you can review the policy when it comes it the mail and cancel within 30 days”. He NEVER mentioned any cancellation fees. He also told not to bother looking at the “SAMPLE” contract online, that mine would be “totally different”. I told him was just gathering info and wanted to do my homework first, but he gave me the hard sell and reiterated that I could cancel in 30 days after reviewing the policy (again, NO mention of cancellation fees). I am furious that I am now being told that I have to pay $50 to cancel. I feel that I have been deceived. I am using this warranty on my home, which will become a rental property in March. I expected it to cover much more. When I say there are too many exclusions, I am referring to things like the refrigerator not covering the water lines, ice makers or leaks of any kind. Same with the water heater and air conditioner. water leaks, drain line stoppages. All of these things are covered by the American Home Shield Warranty, which is who I should have gone with. I have a list a page long of things you don’t cover that AHS does.
Choice’s Response… If you are not happy with the contract, simply complete the enclosed Cancellation Form and a full credit of $344.00 will be issued. Thank you, Troy McDermott Choice Home Warranty Customer Service Manager Toll Free: 888-531-5403 http://www.ChoiceHomeWarranty.com
Guess what- the refund NEVER came!!! I finally disputed the charge with my credit card company, but only got a potion of the money back because somewhere in the fine print of the contract that I was told not to read- and never signed- it says there will be a $50 cancellation fee. Beware, Beware, Beware!!!!!!!
I think most of the positive reviews are made by CHW’s employees. When I bought the house, I saw the good review and request the seller to buy home warranty from CHW, it’s a HUGE mistake. I had made 2 claims: First one is the problem gas pipe. They keep delaying the claim while the gas company shut our gas in very cold days. And all the contractors they told me to call dont wanna work with them because they had problem getting paid. Then I had to hire a contractor to fix the problem. CHW denied reimbursement because the fix need to be done by their contractors. Second claim is the garage door opener broken, the unit need to be replaced, they denied paying for it. So angry I call in to cancel the policy hopefully get back some my remaining 10 months contract cost. They said that I can only cancel within 1st 30 days.
I was told by one of their telephone salesmen that I would have a month to review the details of the service agreement (which by the way are not on their web site!) and that if I didn’t like it….I could cancel without any charges and a full refund would be given. I reviewed the policy which states for example that if your refrigerator can’t be fixed they will replace it but they will not guatantee that the color, model, or size of the replacement fridge! So I called them to cancel my policies within the 30 day perion and two weeks before the policies were even supposed to start and now 6 months later I’m still fighting with them to refund my money. Do yourself a favor and look elsewhere for home warranty insurance.
I had many home warranty companies before and CHW is by far the most reliable company I have ever dealt with. I just completed my 1st claim with CHW and their service is very good.
My GE microwave touchpad failed in Oct09 and after 6 months I finally canceled my policy with choice home warranty. Each time I contacted them they told me that the part was on back order. I ordered the part myself and installed it within a week. Today I was contacted by the service technical that they sent out and he wanted my to pay him $60 because he couldn’t collect from Choice. Please don’t by into the Internet marketing. They are horrible in all respects.
The is the worst company I have ever dealt with. I called two weeks ago and placed a claim for my garage door opener. After several days, the technician finally showed up and determined my opener needed replacing. He called Choice for approval to get an answering service with the message that they are closed due to system updates. Mind you this was in the middle of the week, so he left without fixing my opener. The tech and myself continued to call for several days until they finally re-opened. Choice did not bother to call me I had to call them only to tell me that someone for the approval deptment would be giving me a call. Later that day I did receive a call with the male stating that they would send me a check for $220 for the repair. I told him that it would not cover what I was quoted, which was $389. He then basically said to bad that is all we will cover. They expected that someone would come to my home and install a new opener for $220. I was so upset I said I may cancel and he says “well I can handle that” so I hung up on him. Needless to say my account was not canceled and my account was debited three days later for my monthly charge. I had to end up paying the $389 out of pocket plus the service fee. So I told my husband we got screwed but at least we will get the $220. So yesterday I called Choice to get some info on the check to find out they were again closed for system updates. Today a week later I get someone who transfers me to accounts payable. She proceeds to tell me that they did not send the check since I said I may cancel. She said “we are not in the business of paying for customers who are going to cancel”. It doesn’t matter that I have paid them every month and that they have continued to charge me without paying their obligations. For me to get may check, I would have to sign a reimbusement form to cover them if I should cancel. When I ask for a manager, I got hung up on. She was rude as was the male that I spoke to. I continued to call to get the so called managers voice mail. The voice mail didn’t even have a name attached to it. In my opinion, this place is located is someones back yard and they are only into ripping people off. Stay away.
Over the past serveral yrs Ive had many home warranty companies. CHW is by far the most reliable company Ive ever dealt with. I just completed my 3rd claim with Choice and their service is beyond compare. The claim approval was done over the the phone on the first call, unlike many other companies that keep you on hold and make you jump thru hoops. I love Choice Home Warranty!
I had an AWESOME experience with Choice Home Warranty. I had a claim for my AC yesterday and I was assigned to a technician on the spot. Dan the tech was really nice and helpful and fixed the unit in less than an hr.
Customer service was also great! Erika was so sweet and polite and made my experience that much more enjoyable.
Absolutely horrendous service. I received 4 different venders to call due to a furnace repair in MN when it was in the 30′s at night and there were 2 infants living in the house. 2 of the 4 venders never have worked with Choice and didn’t know how Choice got their numbers. 42 hours later we finally get a response from the third vendor and they said they wouldn’t fix it unless I paid up front b/c Choice owes them invoices from 4 months ago. Of course this was on a Saturday and no one from Choice could authorize it on the weekend, so I paid $242.77 for the ignitor switch repair. I called Monday morning and got the runaround. They finally sent me a claim reimbursement form to fill out. I followed up 1 week later and they said they never received it. I emailed and faxed it again and waited for a confirmation. I received it. Finally I called again to ask the status and they said my reimbused check for $155 would be sent out in one month. I asked why the entire amount minus the service call wasn’t reimbursed and they said I was lucky b/c it was not an authorized repair and they are giving me $100 dollars for good faith! Ridiculous. I have used AHS before and never had this issue. I was trying to save $$ on a warranty and read review about Choice and decided to go with them. I can’t wait until my warranty expires. It was the worst Customer service I have ever been through. Beware if they are not paying their vendors, they will not pay most of the claims!!!
I have called them several times regarding the leak from my kitchen Faucet. They have assigned the service contractor and told me they do not cover Faucet, I have asked If I pay for Faucet do they cover the instalation? No, I have to pay the service fee and then they tell me not covered Waste of Money, They just cover anything up to $200.00 according to Service contractor. They are worthless, most Major repair they don’t cover, so many catch in their term and condition, READ IT!!!! I Got the higest warranty and so far on 2 occation they failed.
My experience with them was really good. I submitted my claim at night time since it wasn’t an emergency and I got a response/assigned contractor the next morning. The first contractor told me that he didn’t work with Choice anymore so I contacted their customer service and they assigned me a new person right away. I called them at 9:00 AM and they were done with the job by 1:00pm. The plumber that came was in training, but both him and his trainer figured out the problem with the plumbing right away. I’m actually happy I bought the warranty.
I’m been with CHW for almost a year now and I’m very happy with the service. I had two claims that were both covered no questions asked. The techs were great too. They were nice enough to even take their shoes off before entering my home. Highly recommended.
I was very pleased with the services I recently received from Choice Home Warranty. It was quick and professional, no aggrivation at all. I have had other warranties and can say Choice is the best so far for me.
I called at 9am to report that my dryer was not working. Choice sent a technician in 30 minutes. They diagnosed my dryer, Choice authorized the repair and it was fixed in an hour. This was the fastest service I have ever had. I love Choice Home Warranty
I just had my washing machine fixed by Home Choice Warranty. I called in my claim and they assigned me to a repairman on the spot. The person that showed up to my home was right on time, he was also very nice and knowledgable. Great experience and very happy with the services.
Choice Home Warranty has an ‘F’ rating on the BBB.org website. In my experience, they deserve it. This company exists only to take your money. This was my experience:
I called them regarding a plumbing leak. They called a contractor who was suppose to call me but never did. Then, to their credit, they followed up with me and then called another contractor. No explanation as to why the original contractor didn’t call. Then, I received a call from the other plumber who I met with. He said that he would come back out once he gets approval from Choice Home Warranty. I didn’t hear anything for about three to five days. So I called the plumber. He said that he sent them the quote but they didn’t approve it. No one bothered to call me. So I call the company and asked what was going on and the rep. said that she would check on it and get back with me. I didn’t receive a call back. So I called again and told spoke with another rep. This time I explained that the leak was STILL leaking… At this point, I explained to the rep.- who was giving a me a song and dance about why I hadn’t heard anything- that I was NOT going to be patient any longer and that they’d better call that plumber and approve his price right now! And then they did. All of this ended up taking at least a week. I think it was longer. Then the plumber disappears for three for four days. No call. No nothing. I called him directly several times. Then I called Choice and complained. I spoke with a lady there who apologised and assured me that she would deal with it and call me back. There was no call back. Eventually I get a call from the plumber that he had fallen and gone to the hospital but was okay now and could come in a few days or so. When he came he offered to re-caulk a portion of the caulk around my tub if I would go and get it from the store. I went and got it and after he’d finished and left, I realized that he kept the caulk. It was just the icing on the cake.
I never had a follow-up from Choice. Not once in this hole affair. Not even after the service ticket was completed to see if I was satisfied. Please do not use this company and spread the word.
The company assigned promptly scheduled an appointment the next business day an a technician arrived ahead of schedule and fixed the problem. Very happy with the results this far.
I put 4 houses under contract with Choice Home warranty, and I am completely unsatisfied with Choice Home warranty. Some of the specific questions I asked the Choice sales rep were about old plumbing, and old appliances, and was was told that neither would be a problem. this is a lie I was denied a plumbing claim because of old lines. Choice has no repairmen under contract in Morgan City, so I have had to use their reimbursement system, which you need special authorization for repairs over $100.00, (including the service call fee). They have only one contact no. to handle all problems. The wait is usually ten min. to talk to a service rep,and if they have to transfer you, it will be another 10 min. Also they will not transfer you to a supervisor. Repairmen also have to go through this process, to get authorization for any amount over $100.00. Most recently I have been denied for a washer that is out of warranty, It took me a about 2 weeks to get a repairman to come out, because the 1st repairman I called said they would look into the matter,and call me back, but never did. When I had a 2nd repairman finally come out, they diagnosed the problem, and gave me an estimate of $680.00 Choice home warranty would not authorize the repair, and the Choice service tech told me they would replace the washer. When I called Choice back to find out about replacing the washer,I was told that the claim was under review, and Choice had contacted a repairman to give a 2nd opinion, that repairman was the 1st I had contacted, who never returned my call. After another week that repairman contacted me, and told me he could not work on my brand of washer. I immediately called Choice, and was informed that the claim was under review again, because someone had determined that he problem had to be a manufacturers defect, (how this was determined I have no idea). I was so mad, I told the Choice rep We should end this call before I start cussing, and I wanted someone in authority to call me back. After 15 mins. I was calmed down, and called Choice back. This time I was informed that the claim was already denied, because of the manufacturers defect determination I have still not talked to a supervisor or figured out who determined the problem was a manufacturers defect. My experience is that Choice Home Warranty Lied to me at purchase of warranty, and went out of their way to deny 3 of my legitimate claims, (2 are documented here). Also their contact,and claim handling system is terrible. I have not found any way to contact supervisors, review my claims, or dispute denials.
claimed for diswasher and they cancelled the claim because the technician mentioned that the dishwasher has not been used for a while and they cannot repair it nor replace it with a new one.
If it doesnt cover the dishwasher then what is the purpose of having an appliance insurance.