Choice Home Warranty
Home Warranty Plan Details and Reviews for Choice Home Warranty
Premium: $350
Deductible: $50
Effective: 30 days after enrollment
Web: choicehomewarranty.com
Deductible: $50
Effective: 30 days after enrollment
Web: choicehomewarranty.com
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
I purchased my home last year along with a CHW policy. According to the home inspection, all appliances were in good condition, some of which were still under the manufacturer’s warranty. Shortly thereafter, I began to have problems with my hot water heater and called CHW to report the problem. I found them to be quite responsive and professional. However, although the plumbers that were sent were quite nice, in this particular area of the nation, I honestly could not recommend any of the ones that were sent to service my hot water heater. Additionally, because they either did not follow the CHW procedure to get authorization to repair the heater after the diagnosing the problem, and because they replaced the parts on their own using the wrong ones, I continued to have problems, not only with the hot water heater, but with them coming after me for payment. When I reported this to CHW, they were quick to take care of the problem. So, in general, my experience with CHW has always been excellent, but my experience with the technicians has not.
My call went through right away to Choice HW, and the service company called my home in a day. I gave the number of my tenant and the service company made a quick appointment. My tenant told me the service man was nice, checked what she asked. The problem was fixed. Also, the company let me pay by phone with my credit card.
Overall the service was great. A little history: I had to change warranty companies due to some unforeseen issue with my existing company no longer being insured in IL. One of the contractors recommended Choice Home Warranty over the the other company recommended by our former plan. After reviewing the companies, I saw that Choice also offered more options that suited my needs. Now I had several issues with my former company up to and including sending out a technician that did zero work but still wanted his copay. I was always told that was not to happen if the work was not done. In fact, a different technician from a different provider was sent out. The former company is still trying to collect the copay and won’t go away. At this point in time, I have used Choice twice. The 1st time I used the online option to open a claim and emailed the emergency email – never got a response and no ticket was opened – we were without air conditioning over the weekend in the summer – that was not cool…pardon the pun, but did not bode well for the company. When it was fixed, all was fine. Now this time I called in to open my ticket. The technician – a plumber, indicated he never got an email from Choice, but that I had all the information he needed. My sump pump was not working and needed to be replaced. He agreed it needed to be replaced, then started to see if he could “jerry-rig” the unit and when realizing the unit was completely non-functioning, he replaced it. Our biggest concern is that the plumber raised the water level of our battery back-up – now we are watching it like hawks given the amount of rain lately. My husband was concerned that the check for the copay was to be written to this man individually versus a company – he said he is a small one man operation. I am sure a canceled check can prove payment. In any event, our issue was resolved within 2 hours of calling Choice which is AWESOME. When I signed up with Choice, they ran a special just a day after I signed up, their sales team honored the special and I got an even better deal on my warranty. So far so good…Choice has done right by me as a customer! My ratings are not all 5′s because overall, there is a long hold time to get to someone, the online option and emergency email is not answered based on prior experience and as far as the technician is concerned, we just worry about the change in the battery backup water level and the fact that he wanted to “jerry-rig” a non-functioning pump – which could have turned into a disaster and another visit. But again, all turned out well, hence the 4 rating!
last plummer that came out was helpful and nice. Thank you. Lori jones
Master’s Appliance was very fast and helpful in the repair of my air conditioning unit.
So far have used them 2 times. First time was not very satisfied. Took way too long to get someone to fix my heating. Found out they email the compies not call them. It took 3 days to get someone out. The last time I told them I was off work needed someone there that day! They did call until they found someone to come that day.
I switched two home warranties from AHS in July, 2009 to Choice Home warranty. I called in on 5/9/2010 (Mother’s Day) to report that I was having a problem with a burner on my range top. It is a glass top range and the burner would not shut off. I was assigned a claim number the name and phone number of a service provider. I called and the recording gave me the hours of service for the provider. On 5/10/2010 at 8:13AM I spoke with the technician and was scheduled for service on the same day. The technician called to let me know that he was running a little late due to traffic. The repair was done quickly and professionally. This technician left the burned out parts with me. This is the first company that left the parts with me. I was very satisfied with the way this claim was handled.
This was my first occassion to use CHW. I submitted a claim for AC repair and the claim was assigned to a local company within 1 hour. I then researched the AC company that had been assigned my job and was not happy with the reviews the AC company had received. I contacted CHW to request a different company; they replied immediately and selected another AC company (America’s Air) and he made an appt. with me for the very next morning. I am very happy with Choice Home Warranty and America’s Air.
Looked into changing to new coverage/company to save some money before our current HW company premium was due in one month. CHW sales rep “gave us a good deal”. We clearly asked all questions, what was covered, etc. Rep,”Kevin Michaels”, (an alias) assured us that after he sent out the contract, we would have 30 days to cancel and premium would be returned.We read contract. Not happy. Too many omissions, falsehoods. At no time did he say that $50.00 would be kept from our cancellation of full year refund, that we paid up-front one month in advance! Only when we received the mailed contract did we discover it.Within 48 hours of receiving mailed contract we tried to cancel. All calls to company were handled badly and fraudedly by them. No one “was in”, “manager would call back”,etc. All their voices were the same person, just with a different actors’ names.No matter how savvy and prepared we were, we have been scammed and conned. We will file a complaint to the necessary agencies and dispute with our credit card company. Wish we had read this website first! If we can save just ONE potential customer of CHW from our misfortune, it will be good.
Contractors and service providers beware!! Home Choice does not pay its contractors! To collect as we have, we suggest small claims court against all customers Home Choice has not paid for. Also, post this warning in all the part house you frequent.
We are a small husband and wife repair business we did jobs from nov 09-jan 10 still havent recieved payment theres no one t talk to u get transfered to voice mails. they girls are very nasty. They owe us over $700 and there customers are so happy with the work and not a clue that we have still not been paid for the work. I would love to send my husband to the cutomers houses to remove the parts!!!!!
The first call was for a inoperable ice maker which they repiared in a timely fashion and the appliance repair contractor was excellent.
The second call was for a broken heat selector switch on our dyer. The switch was frozen and when I wnet ot select another heat temperature, the knob broke off. Choice Home Waraanty would not replace the faulty switch because they said I broke the knob off, even though the swirth was faulty.
I am in the process of contacting the state attorney general and the better business bureau. It appears that CHW in not a very reputable company after reading the many complaints on this site.
i still haven’t heard from choice home warranty company and still waitting for my payment $1,800.00,all the previous rates must bee from people working for this fraudalent company hope more contractors folloow my steps ,get with the attorney general of Nj. an post a complaint if you need to get paid also chek if they have a license from the state you are reciving the service ,again be carefull and not a victim of this choice home warranty ,be carefull !
I had another home warranty, with another company. It took forever for them to come out on a service call. And then when they did, they made excuses up for not being able to repair items. First was my stove it took 5 repair people and $250.00 worth of service calls to get my oven fixed. So I dropped them. Choice has been very good. I have referred them to alot of my friends. Thank you
I called Choice Home Warranty for my first covered claim, six months into my contract. I had two toilet issues and a kitchen drain issue (all plumbing). I was disappointed to learn that although only one plumber was coming, I would have to pay two service fees because the toilets were one system and the kitchen sink another. Even the plumber they sent couldn’t understand why I had to pay two fees; they said they work with other companies and this is odd. But the rest of the work was all covered; they didn’t give me any grief over the work or the cost. The tech came out the same day I called and he was polite and seemed knowledgeable enough. I gave the review a 3 because of the double fee. The girl on the phone was reasonably pleasant and handled my claim in a professional manner.
Wow the service was very fast! Submitted my claim for the pool pump online on a Saturday night and was notified on Monday morning my cliam had been assinged to a pool company. I was called that day, they came out the next day and the new pump was installed on a Thrusday. I didn’t have to do a thing. Great job, thank you.
Tom and Ken are great at Sun Devil Pools here in the Las Vegas Valley.
I am up and running thanks to this team.
Thanks again,
Armin Quedzuweit
They responded in a very timely manner and identified and fixed the problem quickly. I was very happy with their service.
Terrible service….I cant say much more than all the reviews above. This company seems to pride itself on not actiing the best interests of its customers and making coverage decisions based on incorrect information.
I purchased a home warranty form Choice based on good reviews, 1 month and 10 days after I did my washer machine died in mid cycle. I told my wife to not worry about it because we had insurance, I emptied out the wet clothes and I contacted Choice that Wednesday. They said a technician would call me by the end of the day…he did not. So I called him and they scheduled to come out two days later at noon on Friday. Not the best service but whatever. My wife took the day off from work and waited for the tech, at 12:45 (45 minutes after he was supposed to be there) I received a voicemail from the tech saying he wasn’t going to make it can he come by Saturday? I asked him to come by later that night since we were going on 3 days with no washer and a pile of dirty laundry. He did finally show up 3 hours and two phone calls after he said he would. He tore the machine apart and said the transmission was shot and would need to be replaced. 4 days later and multiple phone calls and emails to both the tech and Choice to see the status of my claim I finally get an answer. “NO we will not fix it because it was pre-existing.” I said no it wasn’t, we washed clothes in it every other day for the 1 month and 10 days since I signed up with you. The claims manager said NO again because motors wear out over time not all at once therefore it is a pre-existing condition. I challenged and said I washed clothes in that machine everyday for the last 2 ½ years and had no problems and by your rational you could deny any claim that isn’t electrical because they break-down over time, he agreed and said they could. That means if your condenser motor on your AC goes out, it is pre-existing. If your refrigerator motor burns out, it is pre-existing, if the blower on your heater goes out, pre-existing etc. etc. Therefore the only logical conclusion is they are a scam because they can deny almost any claim unless you buy new construction so do not buy this worthless product! Finally I asked for a refund and will get my $350 – 2months back; which is more than what they would have paid to buy me a new washer ~$300 and they lose a customer. Not only are they dishonest they are dumb. I don’t know about the other companies but this one is a Scam!
I called in to Choice, and try to get a better deal for multiple houses. The salesman was very rude, and kept harrassing me for false accusations. Their price are okay, so I am giving it a try. Read policies very carefully, before you sign your contract. The contract can be invalidated at any time during 1 year service, with pro-rated refund. WATCH OUT.
I have been going round and round with this company regarding my air conditioning unit since July of 09. I was out of about $175 last year to have my unit serviced…about 31 days later it was not cooling again..hence..now I have a leak..but of course Choice doesn’t pay for the leak detection test (225)..a gentlman even had the nerve to call me last year in October and told me since it was the end of the season to just wait till the summer! Well, summer is right around the corner..so after another service call fee (45) and another (125) that Choice wouldn’t cover…a new company found the same issue…a leak in my a-coil…now all of the sudden it’s a pre-existing condition and I need to fax over maintenance records. I will be contacting the Attorney General’s office in New Jersey to file a formal complaint…and NO…I will not be renewing this contract..even though Brad Collins was so kind to offer me a free service call upon renewal! WOW…a whopping $45 and I give this bogus company another 355….NOT! BEWARE…BEWARE…BEWARE….
Our complaint is a repeat…repeat…repeat of all the complaints listed here. Legit contract, paid for months, first claim ever…needs repair…requested records…provided it to them…even phone numbers of our maintenance company so they could ask any questions they want…stories changing all the time…lies told…information made up…degrading comments made by Michael Scott…accused us as well as our maintenence contractor of fraud, based on nothing but lies he made up…threatened us legally…same, same, same, ditto, ditto, ditto.
In reading all other comments I found one from the president of CHW himself. Here is what it says:
Please be aware that CHW is a legitimate business. All home warranty companies deny claims on items that are not covered under the warranty agreement. Please read the contract for specific coverage, limitations, & exclusions. My name is James Moss and I am the President of CHW. If anyone ever has a problem with our service I would love to know about it. At CHW we pride ourselves on providing outstanding service, and when problems arise we pride ourselves in working efficiently to rectify the problem. Please e-mail me at JMoss[at]ChoiceHomeWarranty.com with your concerns. Thank you, James Moss President visit my blog @ blog.choicehomewarranty.com
Soooo…before posting this comment I certainly went to that blog site to attempt to deal directly with Mr. Moss. No shock to find that all comment sections are disabled. Went to the Facebook page…no commenting available there either!! So surprised. Tried the email address…rejected…shocker. We have sent everything by fax. We will be pursuing delivering all of this by certified delivery in person to Mr. Moss and his company as well. Based on all of this we will pursue through the BBB as well.
I only post here to say to anyone who is listening, googling, wondering, considering CHOICE HOME WARRANTY…DON’T DO IT, DON’T DO IT, DON’T DO IT!!! SAVE YOURSELF THE HASSLE, WASTED MONEY AND HEADACHE ON THROWING YOUR MONEY AT ILLEGITIMATE SCAMMERS!!!
The worst home warranty company I have ever dealt with. Would not repair items as they said. Did not answer my call on a weekend. Argued and actually yelled at me over the phone when I complained. DO NOT EVER CONTRACT WITH THIS COMPANY
I’was an appliance service provider for chioce home warranty of america untill they stop paying for my services this was from july of 2009 till jan 2010 they owe owr company a total of over 1’800.00 and they do not have a state license to work with nevada residents,i just posted a claim with the fbi for internet fraud ,a claim at the Nj. attorney general and also i will call chanell 13 locally to expose their fraudalent kind of bussines ,their unprofessional excuses are :”the check has been mailed ” “soory but we did not received the invoces for those services ,will you re-send those again please?” and its been like that since nov 2009 it’s may,04 2010 and nothing yet already e-mailed from the president of the company down to the janitor. and got no response..if you are a service provider be aware this company does not pay for services and are not authorized by the state of nevada to do bussines ,do not be a victim like me.