Choice Home Warranty
Home Warranty Plan Details and Reviews for Choice Home Warranty
Premium: $350
Deductible: $50
Effective: 30 days after enrollment
Web: choicehomewarranty.com
Deductible: $50
Effective: 30 days after enrollment
Web: choicehomewarranty.com
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
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This Company is BAD!!!! Do not use. Changed my warranty without notifiying me and will not cover the item even though my first contract I paid for covered it. Don’t waste your $$$$. when I produced my first contract they said it was a typo on thier part and to tell a lawyer we are not covering it.
If you are approached by this company for a home warranty… RUN AND HIDE!!! The only reason that I give CHW a 1 is because there is not a lower rating available. This is the worst company that I have ever dealt with. I had an A/C issue similar to many of the reviews written. CHW went out of their way to deny my claim. Their contract stipulates that the system must be maintained, which we have done according to the manufacturer’s recommendations. The contract says nothing about a requirement to keep documentation. When the system failed, CHW denied the claim because we could not produce documentation. I filed a complaint with BBB and wish I had checked them out before I purchased the contract. I will never make that mistake again. This is the worst company ever!
Choice handled my claim professionally efficiently and with practically no sweat off my back. I called them for my air conditioner they got a company out here right away. The technician fixed my problem after a short verification call to choice home. I have been with a few different home warranty companies but none as professional, timely and efficient as choice home warranty. I will definitely be with them for years to come.
DO NOT PURCHASE anything from Choice Home Warranty My A/C went out during a period where I was SUPPOSED to be covered by them. They did everything in their power to not honor the claim. Everything! They lied, threatened me with police action and ultimately just flat out denied the claim. They are crooks with no professional morals and ethics.
I am writing to complain and report the poor customer service we received today from CHW and “Sam Patel.” Sam is the most unprofessional, rude, and incompetent person I have every spoke to in my life. He stated “I am doing you a favor” just talking to me about my concerns. He patronized me and stated, “there are no dishwasher emergencies” and interrupted me explaining my concerns about my vendor and how we got the run around today. I do not know anything about appliances or if the dishwasher pipe is leaking or if the pipe could explode. He spent 1 minute reading the policy that dishwashers are not emergencies (apparently he could determine this over the phone). He raised his voice and yelled into the phone that “YOU ARE BEING DIFFICULT!” and I told him I have a right to ask questions about my claim and that I was not satisfied with his service. I also mentioned to him that both my husband and I are physicians and we missed a whole day of work today waiting for the vendor to call. He dismissed my plea and stated he gets customer complaints all the time that “people are unreasonable and just ask me for a new refrigerator” and I told him I was not asking for any new appliances but wanted the service I requested 24hours ago and for him to authorize the overtime and he said he would not. I asked to speak to his supervisor and he stated there was no other person to discuss my claim or who could help me. I am very disappointed in CHW’s customer service, in particular Sam Patel. This was unable to be cordially resolved through CHW despite several complaints and the NJ authorities are aware of this issue.
A/C went out over a weekend so an online service order was input. On Monday morning, an email response was sent with a service order number and contact info for a technician. The technician was efficient, informative and effective. I was up and running the following day. He had to order another part which required another visit but it worked out ok. Between Choice Home Warranty and Perfect Temp HVAC’s authorized CHW service technician this was a very good experience with minimal issue.
This morning i woke up with no hot water which is a nightmare for me because i have a wife, 2 kids and my elderly mother inlaw living with us. I called choice right away to make my claim, spoke to a very helpful rep who immediatley put in my claim and even conferenced the technician in to help me set up an appointment. He came out within an hour and a half, realized the water heater would need to be replaced, got it ok’d by choice and replaced it. I am SO happy i made the right decision to switch over to this company and i will be reffering all of my friends and family over. Thanks Choice Home Warranty!!
My first time using this home warranity plan, i must say was not an enjoyable experience.I had to contact you all back about getting an appointment from the vendor and also call the vendor myself to make my own appointment, then after the fact you all called me and ask me when was my appointment day.I expressed to the yuong lady whom called me that no one had made my appointment and that i did it myself.After no one could contact the vendor, another call was placed to me, then telling me to find my own vendor,for you all could not contact the vendor,I then again had to handle the situation my self. I am not use to a company being so disorganized,especially when i have paid my money to have professional services.I pray nothing else happens and I have to go thurough this experience again.I hope after this comment more training will be done to ensure the customers that they don’t have to worry about their warranty plan.
The company did a good job, but they never came on time.
Great company, timely and very professional. listened to what we needed.
Fast & friendly service. Thank you.
When I made the call to Choice Home Warranty-the Choice representative was very helpful and courteous. I got the service repair people out right away and got the problem with the AC unit repaired very promptly. It was an easy experience. Everyone was very professional, prompt, courteous, and knowledgeable.
I’m almost a year with my contract with CHW. I have my rental home covered just in case something breaks down. Last week when the tenants called and said the washer broke down, I immediately called CHW to claim the washer. Within an hour, I was able to get an appointment for the next day to have the washer looked at. Unfortunately the following day was a Friday and the technician said usually CHW will not review the fix until Monday and he had to get an approval from CHW for the fix and install the parts. To make a long story short, my claim was fixed within 5 days after my initial call. I guess that was not bad although they advertise that they are available 7 days a week. I’m just wondering what happens if that was an AC unit that broke and it was a Friday afternoon. That means the tenants has to wait two days to get it looked at. During the summer months here in Arizona, that would be terrible. Other than that, I’m pleased with CHW service. Throughout the claim, I get calls from them to check the status of my claim. I did not give them a 5 for overall rating because of the weekend availability.
I was EXTREMELY impressed by Choice’s customer service! From the customer service representative to the vendor, this home owner is very, very happy! Nice job Choice!
Service was very professional, follow-through & communication A+++++
My first time using Choice Home Warranty – Smooth as silk. It was easy to follow their lead and the contractor they gave me took care of the problem the next day.
Hi guys Be aware of this Scam company. They are selling warantty but not hounor it at all. check their BBB rating before purchase. I had a very very bad experience with this scam company. I purchased the homwarantty and after 6 months Our A/C start malfunctioning. I contat to choice home Warantty for repair, afeter calling 6 times they sent some company to diagonose the problem and they charge us the $45. after 2 days instead of repair they sent another company for 2nd opinion and then after 2 days they call and Ask for maintaince record for AC in the past days, as they diagonose that this problem is due to lack of maintainence, which was not correct as we had done maintaience regularly. then I sent the maintainence record and now 6 days has been passed they keep on saying when file will updated, then they we will look at the claim. I am going to file a case against them also will report to BBB.
Services was very prompt and he did a great job and was very fast in fixing the problem.
Thanks Choice Home warranty very everything.
I have Choice Home Warranty (CHW) for my home since 5/13/2009 and the warranty expires 03/13/2010 from the contract document they sent me. I had “Perfect Temperature Air Conditioning and Heating LLC” repair the air conditioning at my house on 7/1/2009. They received authorization from CHW to go ahead and do the repairs. Perfect Temperature made the repairs and billed CHW for the remainder of the service call as per authorization. CHW has not paid them as of 5/18/2010 (today). Perfect temperature sent the invoice to a collection agency to get their money and the collection agency called me to pay the remainder of the service charge. I called CHW this morning and spoke to a not very friendly customer associate (Melanie) to hear that my contract had expired and she can not talk to me about anything that had happened in the past and a manager will call me back. She couldn’t transfer the call to a manager, nor help me even though I insisted that my contract had not expired and will not until 06/13/2010. She said her ‘system’ shows the contract expired on 05/13/2010 and the only way they can help is having a manager call me back. I am waiting for someone from CHW to call me and resolve this issue. I have spent more than a day calling different people (perfect temperature, the collection agency, chw, looking through my contracts, invoices and payments from last year etc). This is not the first time I am wasting my time after signing up with CHW to get things taken care of. They have extremely poor customer support and do not treat their customers well.
The CHW plumber who came to my condo to repair a pipe leek, was very pleasant. His work was very efficient and he was very helpful in answering all my questions. This is my first claim with CHW and I can already say they are much more professional than the last company I used.
It was a quick turn-around and as well got fantastic services.
The water heater in one of our rental houses began leaking on the evening of May 10th. The claim was called in that same evening and a plumbing company responded by 10:30 the next morning. They diagnosed the problem, called Choice with the information and were given the approval to replace the unit. By 2:00 PM the job was complete. That’s what customer service is all about. Excellent job by Choice and the plumbing company they chose.
I am in my first year with Choice Home Warranty and so far I am pleased with their warranty program. Everyone one at Choice seems to be helpful and courteous. The contractors I have had so far are very professional and had done a good job.
I must say that Choice handled my claim promptly and the technician that was sent out to do the job was excellent! He was knowledgeable and most important I felt like i could trust what he had to say. My air conditioner condensor fan motor was repaired that same day. Very pleased. Hope that others experience will be just as good.
My call went through right away to Choice HW, and the service company called my home in a day. I gave the number of my tenant and the service company made a quick appointment. My tenant told me the service man was nice, checked what she asked. The problem was fixed. Also, the company let me pay by phone with my credit card. The address of the service was one Hubbell st in Phoenix AZ.