Consumer Reports on Home Warranty Companies

Home Warranty is a service contract that covers expenses related to repairs and replacements of your household systems and appliances. Increasingly, more homeowners are using such service contracts to reduce their repair efforts and replacement expenses.

On our website, we have over 16,000 consumer reviews on Home Warranty companies and their plans. We have organized companies by their service performance, so you can quickly find the best-in-business companies, review their pricing and coverage options and then request a quote.

Looking for Consumer Reports?

If you want to read consumer reports on U.S. home warranty companies, then you may find it hard to find reliable sources. This is partly due to the small size of the U.S. home appliance warranty industry relative to others such as automobile insurance or health insurance. However, our website provides all the information you will find in a consumer report.

On our website, you will find opinions and experiences of people who actually purchased home warranties. This proves to be very helpful when you want decide which company to go with.

Yet another feature that we have is a tool that helps you research the best companies in the industry. We have company history, plan details, and pricing information all in one place. You can also compare different appliance warranty plans on our site. We also have home warranty companies that cover your local area.

Home Warranty Awards also has an annual home warranty awards program that aims towards identifying the best companies in the home appliance warranty industry. Each year, we choose three companies that have exhibited exceptional performance in three different categories. Customer reviews and feedback form the primary basis of evaluation.

About Home Warranty Plans

Technically a “home warranty” in the U.S. is a strictly defined legal document. It is typically given to a buyer of a new home by the builder, though there are other situations where the builder isn’t the one giving the warranty. So when we use the term “home warranty” here we are really referring to a home service contract, often casually referred to by marketers and consumers as a home warranty. A home service contract doesn’t cover the builder’s work or materials. Instead it covers the normal wear and tear on any number of items within or outside a home.

Suppose one of the major appliances you depend on each day suddenly stops working. Without a home warranty you might spend hours choosing a reputable technician and you would pay the full cost out of your own pocket.

On the other hand, if you have a home warranty, you would only need to call the warranty provider. The warranty company would ask some questions about the problem and then check for technicians in their network servicing in your area. They will arrange a qualified and experienced technician to come to your home to carry out the diagnosis and perform the repairs.

You may be required to pay a service call fee (typically around $50). That’s marginal when compared to the expenses incurred during a repair. If your device is so badly damaged that it cannot be repaired, then imagine having to shell out money to buy a brand new appliance. At that point assuming you had chosen a good company, you would feel great about having that home warranty.

Coverage and Pricing

Common questions that arise while considering a home warranty are the coverage, costs, advantages, and drawbacks. Don’t worry! We can give you all the information you need on this site.

The contract paperwork describes the list of appliances that are included in the warranty. Thankfully, there are many companies offering home warranties to U.S. homeowners and so you do have choices. And you can always opt to purchase additional coverage including covering expensive appliances not included in standard coverage.

The article “What does a home warranty cover?” will give you a detailed description about the coverage of standard plans.

Home warranty plans are usually affordable unless you want a coverage that is extensive. Normally, the annual premium is somewhere between $250 to $600.

Claims and Denials

In addition to all that we discussed until now, there’s a lot of other information that you should know. It’s about how claims are denied and how to choose a good company and most importantly how to solve disputes with the company you choose.

Claims denials can happen due to various reasons. Here are some common reasons:

  • Insufficient maintenance issues are usually excluded from coverage, although you can find a handful of companies covering such damages.
  • Damages due to a pre-existing conditions (before the contract came to force) are not usually covered, though again there are exceptions to this.
  • Not all types of damages are covered under warranty plan. Natural calamities, improper usage etc. are typically excluded.

Many times claim denial incidents reported are based on a misunderstanding and lack of knowledge about the plan details.

If a company denies your claim even though you believe that the damage is supposed to be covered, you can do the following.

  • Check the contract and make sure that the damage is indeed covered.
  • Call your company and inform them that you have gone through the policy documents and that the damage is indeed covered.
  • Make sure that you maintain a log of your correspondence with them.
  • Let them know that you will report this problem to online review sites, BBB, small claims court and to the social media.

Chances are high that the company will give in to your repeated calls and requests and get the damage fixed for you assuming there is legitimate cause for doubting their original decision.

If however, that does not happen, you may want to file a lawsuit against them. Remember that these companies usually have their positions well covered legally, so do not proceed with the lawsuit idea unless you are absolutely sure that you have a fair point.

The industry has often been subject to severe criticism from a lot of people. Yet many fail to understand that these negative experiences are often reported due to a lack of understanding between the homeowner and home warranty provider. Hope you enjoyed the article. Cheers!