Comments on: Home warranty buyers guide

By: Kate Wagstaff

Kate Wagstaff — Thu, 04 Mar 2010 21:09:00 +0000

FIRST AMERICAN HOME WARRANTY
I purchase the ’spa’ package on my home warranty. All of the things listed as covered: timing, switches, relays, above ground electrical are indeed not covered at all because of my in-ground installation, they combine together and form a “control management system” which is not covered under their limits of liability for “electronic system management”. So the controls for my spa don’t work, it is accessible, it is due to normal wear and tear, and since they are located 3 feet away from the actual in ground spa they are totally not coverred at all. There is nothing else to cover in my opinion, its just a spa, not a rocket jet, it has a button, it turns it on, its broke and they don’t cover that. Basically the limits of liability that claim to not cover electronic, computerized, pneumatic and manual system management means that overturns all of the warranty and they don’t have to pay for anything electronic, computerized, pneumatic, or manual. Is there anything else?

By: pissed-off

pissed-off — Fri, 18 Dec 2009 17:08:28 +0000

I have several properties with OneGuard home warranties.
Recently one had kitchen sink leaking. I filed a claim
and they did send a technician on time, but he told me the
leaking came from the faucet, and that was not covered,
to fix that i need to pay them $200, i can easily get any one to fix it within $75, so refused, then they ask for $69 service fee.

In their plan they list almost everything that get covered, including plumbing system, but when it is time for their service, they tell you faucet leaking does not belong to plumbing system

It seems to me these guys can try everything to get your money but avoid responsibilities. I am tired of the hassle. I will never
claim again ( i guess this is what they want) but of course i will never use their warranties

By: J Cardozo

J Cardozo — Fri, 11 Dec 2009 23:25:27 +0000

I have just finished my first year with Sensible Home Warrenty and in the last year have filed a claim for a water heater and a furnance repair. When I called the company they were quick, polite and very responsive. Today when I filed my second claim, I also renewed my policy for another year.

By: One Guard Home Warranties

One Guard Home Warranties — Sun, 14 Jun 2009 17:16:27 +0000

DO NOT USE ONE GUARD HOME WARRANTIES!!! I have had the same problem as others with this home warranty. They Have you pay for the warranty and when its time for them to actually do the work they will not authorize the work to be done. They will think of everything they can to get out of paying for the work that has to be done. They came out to work on my AC and I ended up having to pay $500.00 for the services because they found every excuse they could so they did not have to cover it. I would look into another company because this one is basically a scam.

By: One Guard Home Warranties

One Guard Home Warranties — Mon, 11 May 2009 21:22:27 +0000

I conntacted them on 5-7 and they sent there air conditioner contractor out late on 5-8.The older of the two men started complaining about the unit being in the attic.They took out the blower motor.They could not make it to the supply house in time.The supply house also had them on “credit hold” ,because of $ issues.I had taken all of 5-8 off from work to wait on them to show up at 4 pm.They contacted One Guard to get approval.Now One Guard has asked to see my home inspection report to see if the home had pre-existing conditions (and it does not).Never have I heard of this.One Guard told me that they would schedule a 5 pm appt. Monday to replace the motor.And now has decided that they cannot authorize “over time”.One Guard is not a member of the “BBB” that I can find out.However J&L Svc. is and I will be fileing a complait.Beware of One Guard Home Warranties Co.

By: Kathy

Kathy — Wed, 03 Dec 2008 17:08:45 +0000

We just tried out our home warranty with FIRST AMERICAN HOME WARRANTY…

1. Problem: furnace not powering on.
2. Furnace contractor said he needed to scrub the burners, but didn’t think this was covered.
2. We asked First American Home Warranty if scrubbing the burners was covered: First American Home Warranty said ‘yes this service was covered’.
3. The furnace contractor completed the service and submitted his paperwork to First American Home Warranty. First American HW told the contractor that this service was NOT Covered.
4. We again called First American Home Warranty to ask about the coverage: First American HW NOW said this service was not covered, only if the burners were replaced!