Advantage Home Warranty
Deductible: $40
Effective: 30 days from...
Web: advantagehomewarranty.com
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 6 Rate this Company!
Coverage Area: USA - All States
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Advantage is a South Carolina based Corporation which has been in business for over a decade. During that time, Advantage created and launched Advantage Inspection. Today, it has become one of the largest, independent home inspection companies in the Southeast. During the course of doing tens of thousands of home inspections, it became apparent that there was a better way to provide more complete Home Warranty coverage to the client. Thus, the Advantage Home Warranty was launched in 1998 to welcome reviews. It is the first Home Warranty based on a structural, mechanical and electrical home inspection. By completing a home inspection prior to issuing warranty coverage, a more complete and extensive policy can be issued on your home transaction. Advantage Home Warranty is the only home warranty company that can offer our exclusive guarantee to its clients:
Limitations of Liability
Aggregate limitations per contract term for access, diagnosis, repair or replacement of:
• Roof leak repair is limited to $500.
• Combined concrete-encased plumbing, ductwork and wiring is limited to $500.
• Water Heater(s) are limited to $500 per contract.
• Framing repairs due to wood decay is limited to $1,500 per contract.
• Glycol, hot water or steam circulating heating systems are limited to $1,500.
• Combined Heating, Air Conditioning and Ductwork are limited to $3,000.
Loading ...
A great company with a committment to a ‘No Denied Claims’ policy.
This is the only company that requires a home inspection to document pre-existing conditions, which is a good thing for the homeowner, since this is what is needed to eliminate the loopholes tht many home warranty companies rely upon.
Great people, great product. Unique in the industry !
my neighbor has them and she complained about how rude they acted over the phone and how she got hung up on a few times!!!
I believe this is a false complaint as metioned above to bring down the the rating for Advantage Home Warranty. Our company has 0 complaints in our industry. Our company has superior service and will always identify any problems that may exist and always will settle with a client in any disagreement that may arise to insure proper customer service is provided. As you can tell our company and representatives are always on alert and can address situations like these at any time. If this was to be a valid complaint which I know is not…”Rose Watkins”, her nieghbor, and/or her mother may call me at anytime to resolve the issue.
William Johnson
Warranty Administrator
Advantage Home Warranty
877-577-4742
Yes, because giving all 5 as an employee is fair as well right?
I have had bad experience with this company. Claims were denied, customer service was poor. Also, watching these reviews, apparently this company is posting fake reviews to improve rating. I have reported the abuse to the site administrator. Be aware!
I am going to try to post here without using the rating system, to address negative comments. I am not sure that one can post here without actually giving a rating. These ‘customers’ who have complained about AHW posting false ratings to bring AHW’s ratings down.
The administration of this site should require that people who post should only post for themselves, not their ‘mother’or their ‘neighbor’.
Also the administration should allow any negative comments to be addressed, and to investigate if they are legit.
This is in response to Terri Koli who wrote
” I have had bad experience with this company. Claims were denied, customer service was poor. Also, watching these reviews, apparently this company is posting fake reviews to improve rating. I have reported the abuse to the site administrator. Be aware!”
If you are a legitimate customer you should contact William at AHW. We have a ‘No Denied Claims’ policy. I’m sure that either there is a misunderstanding or else you are not a legit. customer.
And regarding the ‘fake reviews’ by employees, as you know, when one goes to post here it is not immediatly clear if one must rate the company in order for your post to show up. I just tried posting without rating in order to respond to your complaints and found out it will post even if I did not rate AHW.
Anyway, I would like to contact the administration about what I feel are false negative claims, but the Contact Us link would not work for me.
I agree, non-customers should not post here, such as ‘Rose Watkins’ and even employees.
By the way, I am not an employee, I am an independent home inspector, but I do contract work for Advantage Inspection in Greensboro, NC.
I can’t rate this company because I can’t get a policy with them. We cancelled a policy with AHS and it seems unless we’re buying or selling, we don’t qualify
This is in response to Lisa’s comment dated June 11, 2008. In order to obtain a home warranty from Advantage Home Warranty, your home must be inspected by an Advantage Inspection inspector. You DO NOT have to sell your home or purchase a home. AHW has written countless warranties for homeowners who simply knew the ONLY “no denied claims” home warranty was an exceptional value.
Please contact Advantage Home Warranty at 1-877-577-4742 and anyone in their office will be more than happy to assist you. Thank you.
To Trever Koli, I will gladly send you a $100. bill if you will provide us with your Warranty Confimation Number. We can’t find you any where in our system over the last ten years. If you’re ligit you should have this number.
Charlie Shipman
Advantage Home Warranty
Box 3917
Greenville SC 29607
(864) 241-2000
What I find amusing is that the only reviews I am reading are from the company employees. I am trying to find a good,honest,reliable home warranty company. What I am reading on this review sounds like kids in a school yard. This is NOT very professional to me. ARE they ANY GOOD,HONEST,RELIABLE companies out there?
We need to list our preference for a home warranty company prior to closing on our home purchase – After reading these reviews, we are inclined to choose Advantage Home Warranty. Can you please reply briefly as to why we should choose you?
Well I have not used these guys yet ,but I am going to give them a try , they seem to have the most logical bussiness model . a warreny after the inspection just seems like it is being fair to everyone , the company can know what they are dealing with and the customer has a soild foundation on what is working and not working to base their claim , a whole lot of unknown is removed with this plan . I will post here to follow up. I could not help to notice that all of the detractors to this company backed off when asked for there contact number ect. this is the only company that defends it self on this board
Not very pleased with this company. Poor Customer Service, did not fix my problem.
It definitely sound like there are no credible reports here. Just different companies playing kids games. Perhaps the website should take some initiative and follow up on posts or require a policy number or something. Without that, we just get worthless BS and fake posts.
Aaron and Spitzer
have you tried to talk to
Charlie Shipman
Advantage Home Warranty
Box 3917
Greenville SC 29607
(864) 241-2000
I called him and he seems like a resonable guy but this company does not do bussiness in my Area yet ( Virginia )
what are your compalints ? be specific I think he can help
I was looking for a new home warrenty when I looked over the comments from both sides. I understand wanting to let people know that some of these comments are not true but there is no perfect co. and you can not please everybody but maybe you do not realize that it comes across as being not so nice. Some of the wording comes acrossed as being nasty. People will say and think as they will but if your co. is a Top Rate then you don’t have to worry about some of these things because God knows and see if and who is lieing. For me this sorta turned me off. Blessings
Our AC unit broke Sunday night (7/5/09) and I called the Home Warranty Company Monday morning. Tuesday they sent out a contractor they work with often and have a history with; the verdict was we needed a new AC unit. Our 15-year-old unit was supposed to be replaced. We could not get in contact or return calls from our home warranty company or the contactor they used. After a dispute between the two companies they decided not to use that company’s quote, which leaves us without AC for a longer period of time. I have called repeatedly and been brushed off and been told rude things like, ” You can’t expect a new AC unit in one day” and “everyone wants to come first when their air is broke”. Well duh! I appreciate the concern and if their own AC was broken in the heart of July I believe they would not drag their feet getting a new one. To top it off we have an elderly family member living with us who cannot take the heat and we have had to make arrangements to stay elsewhere until the home warranty company gets a price they like. I just hope they are not risking QUALITY to get the cheapest price! When my situation is settled I will respond with a complete review for this company.
Thanks,
A real customer
Well it is Friday and conveniently the only two workers at Advantage Home Warranty Company can never come to the phone or they’re always in meetings. I finally spoke to William today who was nasty to me once again. He told me to ask my husband what was going on, then he hung up on me. He needs some serious training in customer service skills.
A second contractor came out to our house yesterday (Thursday)and basically said he has had instruction from the owner, Brent to “fix” our problem and not replace our broken unit. Both companies told them it would be in our (the home owners) best interest to replace the 15-year-old unit, because a compressor will only prolong the problem until our 1 year warranty is expired and it breaks on us! Advantage Home Warranty disagrees, they could care less what is in our best interest!
No work will be done over the weekend, no work is ever done after 4:59 pm on week days even though their web site says they answer calls from 9a.m.- 9p.m.
And the Charlie Shipman contact that has been posted above is a joke, he is no “saving grace”. I left him a very detailed message on Tuesday, asking him to return my call- NO word yet! That is Brent’s father-in-law and they seem to have the same business tactics.
We are now looking to get air condition at our house by “maybe Tuesday or Wednesday” – at least temporarily until the unit breaks again because they were told by 2 different contractors to replace the whole unit not just the compressor on a 15-year-old AC unit!
IS IT THE NORM FOR CUSTOMERS OF HOME WARRANTY’S TO BE WITHOUT AIR CONDITION FOR 10 TO 11 DAYS IN JULY????
PS- They are not accredited with the Better Business Bureau, of course!
Thanks,
A real unhappy customer