Comments on: Advantage Home Warranty

By: B & C Roofing

B & C Roofing — Wed, 18 Jan 2012 15:40:29 +0000

used to be a good company. can’t get paid for the last two jobs we preformed. i believe they are out of business

By: james mcarthur lexington sc

james mcarthur lexington sc — Tue, 03 Jan 2012 17:45:16 +0000

i have tried repeately to get in touch with the warranty co and as it stands they seem to be out of business for u can no longer reach them on the phone and the bbb does not have them as a client if they are out of business they should have enough honesty to say i had good service with them for about the last few years but i guess the expentures was to much

By: Carolina Comfort, Asheville, NC 28801

Carolina Comfort, Asheville, NC 28801 — Thu, 08 Dec 2011 14:51:45 +0000

This company is not good in paying the contractors it hires. I had approval for a job which was completed in May of 2011 and it is Dec 2011 and it is still outstanding. I cannot get ahold of anyone at any of the numbers listed and believe our company is now out $2000.00 for a service we provided to the homeowner as per approval. We submitted all necessary documents, signitures, and approval codes several times. They get a statement every month. IF YOU ARE A CONTRACTOR DO NOT PROVIDE SERVICE! This company is a scam.

By: marcia valentino San Marcos CA

marcia valentino San Marcos CA — Wed, 09 Nov 2011 19:31:16 +0000

We have an electrcal problem caused by faulty wiring of main source to home that is damaging appliances, lighting and everything electric. We have been shunted from one person to another leaving voice mails etc. and nothing has takent place. This needs to be addressed as it is a dangerous problem that could cause a fire. It takes seconds for these homes to be completely consumed by fire. Let’s fix the problem. Advantage is hoping to have better relations with Rancho Vallecitos and this is not a good way to begin. Your contractor did the work, you hired him, it is your responsibility to fix the problem. Now we can’t even get through on your phones as they aren’t working. That’s not all that isn’t working.

By: JEREMY LOS ANGELES C.A

JEREMY LOS ANGELES C.A — Sat, 11 Dec 2010 06:24:41 +0000

i do work for many of these crooks they all are the same ! they don’t pay the contractor nor do they want to cover the repairs . this home warranty is the same as the rest ! a scam to take your money and run ! they want joe smoe the hvac tech that does nt care for quality and loves getting peanuts for pay ! this company is just as bad as 210 , fidelity , orhp , even worse hwa ! there needs to be oversight of these rip offs ! BEWARE THIS IS A FLY BY NIGHT COMPANY !

By: C Schulze, Simpsonville, SC

C Schulze, Simpsonville, SC — Mon, 29 Nov 2010 16:39:15 +0000

We had problems with our ac/heating unit several times & it took 2 weeks to have it repaired in the heat of the summer. In the winter it also took 4-5 days to be fixed. In Nov the contractor told us the unit was going to have to be replaced soon. Our contract is renewed each Dec, so the company decided not to renew us this year….hmmm???? Why after 4 years? I think the contractor told them the unit was going to have to be replaced & shit canned us!! Just beware before you decide to use this company. They can decide to not renew your contract with them as they choose.

By: Donna Edwards, Wilmington, NC

Donna Edwards, Wilmington, NC — Mon, 11 Oct 2010 15:30:55 +0000

This company is horrible, don’t waste your money or your time. They send out unprofessional people and when the work is not done correctly, they will only send the same person out again unless you are willing to wait 30 days to have a repair done or pay another service fee. Horrible, is all I can say, what a nightmare.

I had one ‘repair person’ show up in a beaten down car, didn’t fix a dryer issue I was having and 12 days later it is still not fixed.

I called AHS and was on the phone for over an hour, spoke with a Customer Service Representative, a Specialist, and a Supervisor. All they would tell me is that they are waiting for a call back from the technician and my only option is to wait the 30 days for the repair to be completed or pay for another service call even though the Service Tech did not show for the follow-up Appointment to install the part he supposedly ordered and did not call to reschedule. Unreal is all I can say!

I finally got this resolved after escalating the call up 4 levels to a Manager (Customer Service Rep, Specialist, Supervisor, Manager). Just for reference, the next step up is a Center Manager.

By: Stephen V spartanburg sc

Stephen V spartanburg sc — Fri, 03 Sep 2010 21:32:41 +0000

I paid an Advantage inspector when we purchased our house in 2005 because I thought this was a good warranty (you have to pay their inspector to approve you for the warranty) and a local company. It was to start with.I have renewed evey year since and paid in good faith. They used to send me numerous renewal notices when I did not have many claims against the warranty.I re-newed every year….but wait…2010 happened to be a year in which I had several problems and had to actually use the warranty. (everytime I called they were rude)…. So, I never got a renewal notice and after leaving several messages I had to call back….well guess what,they cancelled me because my claims were 3 times what I paid for the warranty. WOW, I thought that was what I bought the warranty for( to be protected from these unexpected expenses) and they sdvertise that is the reason I should buy a warranty from Advanyage Home Warranty!! They did not even send me a letter explaining why! I might not be so negative if they had told me why! It is a shame to actually use a service you pay for and Advantage Home Warranty cancelling you because you actually have to use what they claim they protect you against!which is “have a peace of mind” in case something happens…unexpected expense bla bla bla. The brochure says how much it costs to numerous items such as air conditioners etc. and how you are protected against these huge bills if something goes wrong. Beware if something does break they will cancel your policy and not even tell you!!! BUYER BEWARE and I strongly suggest to consider other warranties rather than giving them your money for a “peace of Mind” and when you actually use it, they jerk the rug from under you and laugh all the way to the bank!

By: C Stowe Greenville Sc

C Stowe Greenville Sc — Wed, 21 Apr 2010 22:54:51 +0000

My husband and I bought our house 5 yrs ago with an existing warranty with Advantage which we maintained for the next 4 yrs. When 2010 started and we had not received a renewal I contacted the company and was told we had been dropped as clients. Even though we had never missed a payment or used our warranty more than a few times we were dropped without explanation or even notice. Upon asking for a reason I was told that due to the age of our house and appliances we were “statistically a loss” meaning “your stuff is old and we don’t want to pay for new stuff even though you’re good customers in a down economy”.One month later, in February, our heat pump died and we had to pay for a new one out of pocket. The company we used told me they had terminated their contracts with Advantage due to unprofessional behavior and failure to pay for work that had been pre-approved. We also had a problem when our sump pump died and our basement began filling with water. I called to report it on a Saturday and was told it wasnt an emergency so I would have to wait til Monday, but on Monday no-one called or came out and the water continued to rise. I called every day that week with no results until Friday when I asked to speak with someone in charge. Suddenly a plumber was calling to come fix the problem. Although he did a terrific job and was courteous and thorough we suffered water damage to the wooden structures that hold up the house and have had mildew and mold as well as wall/ceiling cracks due to shifting. We counted on our warranty to protect us against expensive repairs and sudden problems but were let down. They took our money and gave very little in return. I would never recommend this or any company who cares so little for the people who make their jobs possible and who count on them for peace of mind.

By: Rick, Cornelius, NC

Rick, Cornelius, NC — Fri, 16 Apr 2010 16:44:24 +0000

• I will start by clarifying, I do not work for another warranty company, nor do I have any affliation with them. Customer service, no matter whether something is covered or not, should be a company’s easiest issue to work with. The advantage home warranty rep. “William” has been rude and short both when myself or my wife has contacted them. The first issue arose when water and rust was observed around the bottom of my water heater in the attic. AHW apparently uses ‘Service Live’ to conduct their business contacts through. ‘Service Live’ sent out a gentleman, (keep in mind – knowing it was a gas water heater), who was extremely polite to our house. However, the gentleman observed the issue and agreed the water heater must have an internal issue and needed to be replaced. When he stated “This shouldn’t be a problem, I have one of these in my house” I asked him if he was a licensed plumbing contractor w/the state of NC. He said “no, I mostly do siding work” I paid the service fee of $40 and contacted AHW about the discrepancy in personnel performing the work. “William” was rude during the contact, I then had to speak with the owner Brent Skidmore. They followed up by sending out a licensed plumbing contractor. The water was gone, however, the rust was still present. The contractor was polite and advised he did not see an issue w/the water heater, therefore, did not recommend replacement. I appreciate AHW’s follow up in this matter. On a second occasion, we noticed a leak coming into our garage opposite the Master Bedroom area. I had my wife call advantage, unfortunately, she mis(explained) the problem and they ordered a plumbing contractor to come out. She advised to me that “William” was short and rude with her. I followed up with a couple of calls leaving voice messages. “William” returned the call the next business day (in an appropriately timely manner) and began speaking on the matter, I interrupted briefly, but politely, and the return was “HOLD ON LET ME FINISH!” I allowed him to finish and then followed back up with the fact that I am confident it is the shower pan and not a plumbing issue and that I did not want a plumber to come out on this one to only have to pay a service fee. “William” informed me the shower pan is not covered in the warranty, which I verified after the conversation. This is a learning issue for us all. “William” definitely needs to take some initial or remedial courses in handling customers as also observed in above listed remarks. Remember, homes are all some people have these days and it is understood that it can be a touchy issue with folks. Secondly, whether a customer interrupts or not, it is probably best business practice to allow momentum to continue unless of course it is detrimental to a party or both parties. All in all, AHW’s warranty is sound. I do not work for the firm or other firms in the business. But customer service goes a long way. Sincerely, Rick