Alliance Home Warranty
Home Warranty Plan Details and Reviews for Alliance Home Warranty
Premium: $348-516
Deductible: $55
Effective: Immediately after payment
Web: alliancehw.com
Deductible: $55
Effective: Immediately after payment
Web: alliancehw.com
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
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This company sucks! Their representatives are liars and they never follow through. The companies they use are rude and obnoxious! I am sorry that I have a home warranty with them.
When we bought our house in Las Vegas last June, the seller provided Alliance Home Warranty. If I had known how poor the service was, I would have requested they NOT waste their dollars on Alliance.
We have had to call them a number of times – AC went out 2 weeks after we moved in. . . .Disposal went out three weeks after . . . Hot water heater died two days before Thanksgiving…Furnace problems in November. Luck of the draw, eh?
The bad:
* If you call, you talk to an automated machine until you have gone through the drill and finally get to request speaking with a human.
* They supposedly use “Round The Clock Plumbing,” but apparently “round the clock” means between 10 and 5 only.
* They lie. Example: Me:”Do you have an after-hours number for Round the Clock since the water heater is spewing water?” Alliance: “No. We have just this number.” Round the Clock: “Alliance has our after-hours number. It just costs them more and they don’t want to pay.” Hmmmm
I can maybe understand under some circumstances, like a disposal going out. However, the hot water heater the is a little important and having to wait FOUR DAYS to get it fixed is ridiculous.
* They take their time. The AC went out, and they had to order a part. It took almost TWO weeks in August. Actually, we probably still wouldn’t have the part in if we hadn’t called and threatened to call an atty.
* Their customer service stinks. Just try talking with them.
* They try to nickle and dime you on things that are supposed to be covered but that *they* don’t want to pay for.
* I could go on and on, but you get the picture. In other words . . . . RUN FOR THE HILLS AND GET ANOTHER HOME WARRANTY SERVICE!!!
The good:
* Our warranty is up, and we’re finding a new company.
This is my first home of course i got a warranty with it which was cool.After moving in everything was fine except a few things i changed on my own.almost a whole year later i heard my wife yelling downstairs so i ran downstairs and there was a leak in the kitchen coming out of the ceiling right under the bathroom.Of course my lightbulb clicked on and i filed my claim online which was convinient.A few days later no call from any body so i called the warranty comp.They said it was processed and someone should of been out so a couple days later a plumber stopped by from a local company he stepped on my shower floor and bounced and said its your shower pan.I will come back in a few days we have to order the parts.So one week went by and nothing from nobody.I called alliance and they said oh we dont cover shower pans and the plumbing company doesnt even do that kind of work!!So now I wasted 60 bucks for a deductable and the problem still exists.I called another company to check out the problem and this guy says he is 100% sure it is not the shower pan.the problem is in the process of being resolved hopefully.So lack of communication half-ass companies and not one thing fixed wow they want me to renew for 459.00$ ya right.
We just bought a house in June of 09. When we moved in the ac was working fine. About two weeks after we moved in the ac went out. We called customer service and they said they would have someone come out. The next day they had someone come and look at the unit. When the guy was looking at it he told me that the problem was it needs to be washed out because it looks like it has been collecting dust for awhile. I paid him the service fee and he sprayed it down with the hose and then left. When my husband got home he asked what they did and said it was feeling warm in the house so I showed him that he sprayed the unit and said thats the only thing that was wrong. He was mad cause the ac still wasnt working right and so he called them back. We ended up having a diferent guy come out and say that a major part was burnt on the unit and we got stuck with putting our garage swamp cooler in the window to cool the house down. I then conplained cause we had to pay for the freeon that needed to go in the unit and they wanted another service fee even though the first guy didnt do anything thing. After about two months and fighting with them about putting the money back in my account after they lied and said they never cashed the check we have gotten lucky to not have to call them.