Allied Home Warranty
Home Warranty Plan Details and Reviews for Allied Home Warranty
Premium: $395-600
Deductible: $60
Effective: 30 days after enrollment
Web: alliedwarranty.com
Deductible: $60
Effective: 30 days after enrollment
Web: alliedwarranty.com
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 153 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 153 Rate this Company!
Coverage Area: Texas
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Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
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Reviews
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The all-time worst customer service experience of my life, bar none. I have been trying to get my pool heater fixed through Allied and their service contractor for two months now. Before I remembered I had a home warranty that covered the heater, I had a reputable pool repair company come out. They diagnosed the problem as the blower. Instead of having them repair it, I called Allied. What a mistake! It has been two months of wasted time for me. Their service contractor has been out a dozen times (not including the several times when I had an appointment and they just didn’t show), replaced five parts (one part twice), and have billed Allied $950. Several times when I suggested it might be the blower, they say is wasn’t. They were so proud of themselves, saying the reputable company I had out in the first place didn’t know what they were doing. Despite all their visits and repairs, my pool heater has never worked during these two months and still does not. The service contractor is now saying the blower is the problem! But this service contractor has already billed Allied two-thirds of Allied’s liability limitation. So now Allied is refusing to repair or replace the blower because it will cost more than the $550 I have left. What incompetence! Allied now just wants to send me a check for the remaining balance. No amount of money will compensate me for the frustration and wasted time. I have become acquainted with and a host of the other characters at Allied. They’re patronizing and unhelpful, and always backup their service providers no matter what.
Okay so I was googling to see if I was alone with then, but apparently not. Instead of us all complaining on some blog, can someone lead an effort to file a Class Action Suit? We all have similar situations and cases it sounds. I too paid for the premium upgrade and am supposed to be listed a a priority customer since I am a real estate agent. If I am a priority client, I would have to see what happens when you aren’t priority. The two times I have needed them for covered items, it cost me $825 for the A/C compressor (covered item, but this was for the non-covered parts), and now $525 for the water heater (again a covered item, but this was for uncovered items plus an extra $150 fee for it being on the 3rd floor). This person has claimed to be the supervisor, but she was arrogrant, rude, argumentative, and from a voicemail I left saying I had questions about non-covered items, determined I was refusing service for the fees, but I had done nothing of the sort. She also told me I could write to the board, but she would not provide me with a last name to address it to. So can someone lead this effort. This is racketeering or something. I noticed when I was put on hold that both Allied Home Warranty & Lone Star Repair have the same phone system. Probably b/c it is the same company. Shady stuff.
This company is a joke. They charge you for sending someone to your house even when they do nothing. Judy, who claims to be the manager of customer service told me that it didn’t matter if they were qualified or if they made any repairs, I still had to pay a service fee if someone is sent to my home. So basically, they can get joe the homeless guy to walk to my house and charge me
for it, because qualifications to perform a specific repair are irrelevant. Judy also informed me when I told her I was not satisfied with this answer, that there was no other person I could talk to. I guess she owns the company because it appears that she has no supervisor. Complaints about this company are all over the internet. They should be blacklisted regardless of making false positve reports. I see no difference between Allied Home Warranty and a common thief that steals from you on the street.
I have tried several other home warranty companies over the years and have got to say that most of the complaints i read about on this site are people who are mad about “home warranties” but blame it on the company…
the reality is that these things sell for $350….what do you expect?
in the several times i have had a need to use Allied’s home warranty, they have done a good job in all respects. Good service. I like that they are based in Texas.
i would recommend them, but only after explaining what a home warranty covers to the potential buyer…
AVOID THIS COMPANY!!!! I wish I had read all these reviews. We have a gas leak. I called the home warranty people who sent their contractor to my home. He was very rude and “couldn’t find the leak” His recommendation was to replace the lines under the house because he stated that they were old and deteriorated. He stated that there was likely multiple leaks. We have the no fault coverage which is supposed to cover “poorly maintained systems” and the coverage is supposed to include gas leaks – also it is supposed to cover if you weren’t aware of the problem when you moved in. – this did not come up on the inspection and the seller was unaware. Allied refuses to cover the problem. The rep I spoke to claims she is the owner of the company. She stated that they do not cover repiping a house even if that fixes the leak – I explained that her contractor stated that he couldn’t find the leak and that was his recommendation. She stated there “are just limits to the coverage” I explained that the contract does not state that and she said “well it doesn’t say we will replace pipes either” – She continued to state that they will not cover a second opinion and that they will not cover the repair because she considers it an “upgrade” to replace a pipe…that if they could just fix the pipe then it would be covered but that her service person has stated the pipe is too old to fix, it needs to be replaced and they just don’t cover that. She suggested I hire someone to fix it myself since I can’t live in a house with a gas leak….
STAY AWAY from this company!
I agreed that they sent VERY INCOMPETENT vendor to my home as well. This is reg plumber, my toilet was leaking and they fixed by putting new wax ring, however after sometime it wobled and caused me to pay another 60 to fix wobling because they didnt level and do proper installation. After fixing wobling .. it came back to leak again.. they asked me to pay 60 dollar again. RIP OFF>..
Horrible service!!! Plumber came out, took him 24 hours to find a part. He didn’t even bother to call and let us know what was going on? Just left and after 8 hours of trying to find him and calling Allied we were told he would come back the next day. Second, they left without repairing the holes left in my wall.
I’ve had service with other companies and they fixed my wall!!
stay away from them!!!!
(1) Service person was about 3 hours late. From the time we first reported it, it took 3 days to get someone out.
(2) Incompetent plumber. Didn’t fix or do anything at all. Just wanted the service call money so he could get to the next appointment.
(3) Their toll free help line has very unfriendly people who said that their service people are always right and I am wrong.
(4) Very, very slow to respond to your inquiries.
I purchased the Gold Upgrade for my refrigerator when I bought the home and it malfunctioned about a month into the contract.
I called Allied and they sent a service repairman over. Then they requested a inspection report of the home (after I paid the service man). They denied the claim even though it was a covered pre-existing condition.
They said the inspector did not include it in the inspection report even though it is not a required item to be inspected in the house by TREC (Texas Real Estate Commission) rules.
I then provided a signed letter from the inspector, real estate agent, and the sellers disclosure showing the refrigerator was in the home and functional at the sale.
They just denied without reading the documentation and sent a poorly worded misspelled letter denying me coverage without addressing any questions.
I want to sue them and plan on perusing this as soon as I can figure out the “Agreement to Arbitrate” clause written into the contract. I think they figured out a way to make it impossible to sue…
At the very minimum, I filed a complaint with federal trade commission, BBB, and looking into this 3rd party arbitration.
Avoid these guys at all costs.
Do not recommend Allied Home Warranty. We are turning them into the BBB (Better Business Bureau) for their Policy on ripping off Customers.
Had a 2 year old washing machine frontloader their service rep could not fix after 2 attempts of replacing the same part. They wanted to replace it with a top loader. When we refused, we were told they would send a check for the cost of the top loader. We bought a new washer, but never received the check. When we called a spoke to GEORGE, he first said he called and no one answered, then he said he lefty a message, then he said we cancelled our policy. He couldn’t make up his mind on which excuse to give us as to why he was not sending a check. We did not cancel the policy and we had to buy a new washing machine.
This company takes your premium and then does absolutely nothing. If you have a problem with a service providor they designated, they do not even attempt to resolve it.
I’m a current customer and haven’t really been satisfied with Allied. I’ve probably called them 5 or 6 times and you have to go with the company they want to send out. In Houston it’s Lone Star Repair company and they’re pretty worthless. When our heater went out in December we called them and the guy said that we had a programmable thermostat and implied that we just didn’t know how to run a simple heater. How insulting! Then after another week of calls and frustration telling them to come back out that something more was wrong with the heater the customer service reps and a “supervisor” (yeah right!) basically called me stupid on the phone and told me that I didn’t know how to work the thermostat. Well, I called another good and reputable service company and paid them myself to come diagnose the problem. Of course, they found the true problem, that a part had gone out and needed replacement. So I called Allied back and told them they better get out and fix it, which they did finally. But of course all of that took a couple of weeks of no heat in winter and an extra charge for me to have another COMPETENT company come out and diagnose the problem. I doubt I’ll renew with Allied. I’ll just call this other company when I need something fixed when my warranty expires.
As all the others before me stated, this company is a nightmare! Four service calls for A/C unit in just two months. Again, the A/C is not working properly. The second technician that responded was incredibly incompetent and stayed 3 1/2 hours to repair a part that according to the third technician should have taken 45 minutes.
The bottom line is this company will refuse to replace equipment and will fight you over items that are covered in the basic warranty???
i am going through the same situation as most and have had the run around regarding speaking to supervisors or anyone that can give me a straight answer, this company is full of it!
Avoid this company at all costs. They contract with substandard service companies who send unskilled workers who pretend to make repairs. When replacing my heater unit, the serviceman broke the attic stairs and didn’t even mention this to me. Currently have a 3 year old Maytag refrigerator with a recurring, intermittent problem which their service people cannot seem to repair. Have had at least four different service calls on this over a 3 month period (at $60 a pop) and just had to throw away everything in my refrigerator for the third time. Was told that if the service people come out and don’t find a problem, they will just charge the $60 and leave! Also, it takes several days for service and then extended waiting time for parts and then more waiting time to install parts – this is very problematic for A/C and refrigeration problems where time is of the essence. Very difficult to speak with a supervisor; the staff claims there is no supervisor in that day. In addition, employees who are not supervisors pose as supervisors. One time I was even told there are no supervisors and it was suggested that I write to their board of directors! Run, run away fast!
P.S. to Rick’s quote above:
“Excellent company based Houston and covering only Texas. Ownership is the son of a former Texas governor. 13 month coverage but you only pay for 12. The warranty does not increase in cost to renew for a second year as others do.”
Son of a former Texas Governor should tell you all you need to know about how crooked this company is. The only cover Texas because this is the only place they have enough connections not to be thrown out of business.
This company lies about what they cover. We found out that our heat exchange had a crack in it when someone did a home inspection. The inspector was required to turn off the system due to the hazard it causes. We were able to talk to the service man they sent out to look at the unit and he said it was normal wear and tear and should be covered. The next day when we talk to Allied though, the system was vandalised or tampered with so was not covered. I’m sure that they would have used any of the other many outs they save for themselves in the small print.
If you are thinking of buying this home warranty save the money and go buy yourself a 15 dollar hammer at the hardware store. Anytime something goes wrong with your house, just hit yourself with the hammer. It will be better than dealing with this company.
Look through this page and see one positive review. I assure you it is from the company itself. These people are a nightmare. They don’t dispute my claim, they just don’t do anything about it. After three weeks fighting with them I started asking to speak to a supervisor. Quickly discovered that they just transfer you to the person next to them who lies and says they are the boss. In an age of terrible customer service in almost every sector of our world, these people really manage to set themselves apart in a whole new category of awful.
Turned in a service request on Feb. 8th, 2008 on my dishwasher. After 4 different service companies and no less than 9 service calls to fix the problem, I still have a broken dishwasher. The office staff is nice on the phone, but try to get a return call or an answer to an e-mail and you will only end up more frustrated. I have the “no fault” and Premium upgrade, for all the good thats doing me. Over six months and I am still waiting!
very poor customer service and slow to respond – 6 days for an a/c part
Poor service and unhelpful. Company often uses sub-standard contractors. Try to charge more than one service fee.
Excellent company based Houston and covering only Texas. Ownership is the son of a former Texas governor. 13 month coverage but you only pay for 12. The warranty does not increase in cost to renew for a second year as others do.
They are worthless. We got the premier and no fault warranty. Our tankless water heater died soon after move in, they sent someone out who had to ask me for the users manual to look at the thing.
Service person did nothing but take the cover off the unit, declared that there was “scaling in the pipes”, and that he did not do that.
This is the worst home warranty company I have ever dealt with. They claim to cover many items, but when it comes down to it, they won’t cover the items, even though they are not in the contract as excluded items. They also do not notify the homeowner of any questions regarding a service request. The service requests will be deleted if they do not think they are appropriate, and never notify the homeowner. In emergency situations, they will not find any vendors who will perform what’s needed, and instead will hold the service request if there are questions about it (even several weeks in my case when my a/c was totally out in the summertime!).
Terrible company. Horrible customer service, and more a process in interrogation with them attempting to get out of paying for anything.