Allied Home Warranty
Home Warranty Plan Details and Reviews for Allied Home Warranty
Premium: $395-600
Deductible: $60
Effective: 30 days after enrollment
Web: alliedwarranty.com
Deductible: $60
Effective: 30 days after enrollment
Web: alliedwarranty.com
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Reviews
Pages: « 9 8 7 6 5 4 [3] 2 1 » Show All
Pages: « 9 8 7 6 5 4 [3] 2 1 » Show All
Our refrigerator stopped cooling & freezing. We called Allied Home Warranty in Houston for a referral in Dallas. D & B Mechanical came out promptly to our house. The serviceman was polite, knowledgeable and very helpful. The impressive thing was that he suggested that before we make costly repairs we try leaving the refrigerator off for 24 hours to allow it to defrost and drain. It worked!!! We did not have to spend money on repairs or buy a new refrigerator which was what we truly thought we were going to have to do. Would recommend Allied for having reliable referrals and D&B Mechanical for being upfront, honest and helping us find a solution to our problem which did not cost us a fortune!
I am very dissappointed. When the service men arrive there is always a hidden cost. They only truly cover the bair minimum. My last concern was my AC. I was hesitant about using them for the service. I usually use Bill Anderson in Katy, Texas (he is great). But, they talked me into allowing them to check my AC with the promise of free freon. I took off work and my ex-husband went to pick up my son (returning from college for summer) so I could wait for Lone Star Repair. When the guy arrived he stated ‘your ac is low on freon’. I commented great they state you get freon with the visit. He then replied ‘only if we do not find another problem’. That was not disclosed when I scheduled the appointment. Of course I was upset, so I stated ‘You will leave here with 60.00 and I will have not air if you find another problem. It is 90 degree’s outside. The heat has made me ill.’ He stated ‘then do not stay here’. I asked him could he give me the number to to Allied. He stated ‘You should have the number, you are the customer’. I have never asked anyone to leave my house until now.
I am so dissapointed.
I have no air. Should have followed my first mind.
Worst warranty company. Always finding excuses to why items are not cover under the warranty. With Allied Home Warranty you get poor customer service and null vendor options. DO NOT sign a contract with this company.
I can only reaffirm what most of the folks on the forum have said about Allied. I have been fighting with them for over a year to get my AC fixed. They hired a company to come out and fix a leak in a Carrier (puron) system. The company used stop-leak on a 3 yr. old system causing other problems. The end result was damage and failure of the compressor. I have had other AC techs look at the system and tell me that Allied’s contractor was responsible for the failure. Allied (Judy) told me that this was not the cause, based on the information she got from the tech that did the work for them. Imagine that. I’m all for joining a class action suit against this company and putting them out of busisness before they can harm someone else.
I had the same issue with Judy. She told me that she reported to the board of directors then she changed it to the CEO. The CEO had not phone where he could be contacted. My experience was horrible and very stressful
DO NOT get this warranty. They have hidden costs that don’t surface until you need to use your warranty. I had an appliance go out. AW send a plumber out to look at it and they determined that my current was beyond repair. AW told me that I would have to pay $400+ for parts. I asked them was I not covered. They said yes- AW covered the labor and appliance but the $400+ was for “parts” (even though there was nothing wrong with any of my lines. I just needed a new water heater). It was just that simple. They attempted to convince me that this was something that they had come up with to avoid overages by plumbers. (similar to a phone bundle)Come to find out they only work with one plumber service in this area. I was told that I being charged ‘just because’ this is what AW does. Even if nothing was changed or removed… I would have to pay the $400+ I asked to be cashed out on the repair. I was denied and was told they just don’t cash out on water heaters.
Overall– I did not get a new hot water heater from AW ( although I was covered and approved by the office for a new one ) They have hidden package charges for several items. Hot water heaters, pools, AC, etc. It’s a huge loop hole.
Allied Home Warranty did a great job for me…i’m sure these other people probably had something denied…but they responded the same day as my request and fixed major water damage in my bathroom that saved me over $2,000 in damage.
Allied Home Warranty does not stand behind the service they sale. They promised to cover somehting in the event it goes out well my ac went out and they denied to fix it right away, then after complaining to the BBB they said they would fix it, they sent several ac techs out and were to replace unit then they say they denied my coverage again, then they say they will cover it, then they say they will send a new tech out, the new tech then says he wants 500 to clean the unit to see if it will work then, why do you clean something for 500 that needs repalced and is all rusted out, then allied says they dont cover this and deny me again. They are scammers and just want to get out of covering my ac that went out, DO NOT DO BUSINESS WITH ALLIED, they LIE TO CUSTOMERS AND STEAL YOUR MONEY. Its been over a month and I am still with no ac. I paid for their service and they RIPPED ME OFF!!!!!
Why do the contractors you send out to my place always want to take money from me under the table and tell me something different every time? I have had three contractors out from your company and they all try to screw me, the one you sent today asked me to pay him 500 to clean my ac then he would submit to you what was really wrong, this is not acceptable. I need my AC FIXED NOW and don’t need any more money stolen from me by your company or the contractors you use, this is total BS!!!!!! I am not paying 500 for a guy to clean my ac then have it replaced. I have paperwork stating my unit was cleaned and maintenance done to it the first of this year and I have had it taken care of every year so this is a complete scam and I am tired of Allied wasting my time!!!!! I have had no ac for the past month because of your lousy service and I want something done ASAP!!!!!!!!!!
I am writing to say your company has stolen monies from my family and I. Allied has lied, cheated, and sold false services to the American people including myself and my family. We thought buying a home plan thru you was a wise decision but in reality we were throwing our money away. I have purchased three warranty plans from your company to cover three of my four homes and finally had to use your service and let me tell you I am so upset and mad at the way your employees run your business. They have lied to me over and over again for weeks promising to fix my ac that went out. I have emails and proof, then they denied me any help and told me to go away. I have been treated so terrible by your company and have told all my family and friends that are with you to cancel and go to another company. You have lied to me and the Better business bureau. I have proof that Allied lies to their customer and will bring this to the public if my problems are not resolved immediately!!!!
I have been sold a false service, I have filed complaints with the BBB, I have contacted my attorney and will soon file a small claim against your company and sue you for the maximum amount. You called and sold me a service that you will not honor. I demand a full and immediate refund all monies paid to you on all my three properties now!!!!
You sent an email to the BBB and me saying you would cover my repairs to 5335 Bent tree forest drive then you turn around and tell me that you will not. I have been lied to many times by your company and have all the evidence I need to sue you for every cent back!
This company sucks and is full of rude, arrogant jerks. They refused a claim after making me go through 40 hoops to get it inspected. Too much grief for the little savings. My time is worth more. EPIC FAIL!
I purchased a home warranty and upgraded to the premium plan to cover everything in the house. I filed a claim, and denied my service to be completed because she stated the Lone Star Repair Rep. told her it “might” have been a pre-existing water leak before 3/24/2009 when the contract was purchased, but it was “hard to tell”. I asked him if he stated this, and he said that he did not. He talked on the phone with her while I was present, and he did not state this then either. The copy of the work order states that the faucet has to be replaced because of the type. There’s no mention of what she claims. I cancelled the contract within 30 days, and I’m being charged administrative fees. I was told that I couldn’t speak with anyone from the Board of Directors because they didn’t work in the office.
any time I have had to make a service request the companies they contract to want to charge additional stating that the warranty doesnt cover whatever issue it might be
We are a Residential Prop. Mgt. Firm with 30 years experience in Houston. AHW is the ONLY company we recommend to our Clients. We know what a good product is. We have dealt with the other “Extended Warranty” companies in the past and only Allied Home Warranty gives us the service that we need quickly and fairly. AHW has a very competent stable of qualified contractors. We find them to be very responsive to all of our needs. We Highly recommend their product to anyone! Ross R. Murphy Property Mgt. Services http://WWW.ROSSANDMONICA.COM
I have had several claims through Allied Home Warranty. For all of them, they seem to send out service providers that will “rig it” and run with the trade call fee. After it breaks a second time and another trade call fee, it may get fixed. Each instance takes a huge amount of effort on my part to argue that the item is indeed covered as well as making sure the trade people actually show up.
My final claim resulted in an extra trade call fee that I refused to pay. Allied froze my account without ever notifying me. I have continued to pay my monthly payments without knowing that the account was frozen. I now have another claim to put through and can’t because of the unresolved dispute. Allied does not support its customers. They must get a kickback from the trade call fees.
Allied started out ok and i’ve been pleased with their vendors. However, recently i had an experience whereby i had an emergency repair on the weekend– when they’re not in– so i contacted the last vendor of theirs that i used. When i called on Monday to let them know what happened and to request reimbursement, they said all was fine and to send over the receipts. I did. That was back in November and as of March, have not received payment. They are also telling me that they have no record of any of conversations and that they will not be able to refund my out of pocket costs. Further, i learned that their “trade call fee” of $60 only covers an “assessment” and that vendors are not authorised to make repairs. They need to get approval from Allied first and then make a second visit– which costs an additional $60 fee– regardless of the simplicity or complexity of the issue. They’re horrible! DO NOT USE IF YOU CAN AVOID IT!
This company does not deserve to exist!
This company should be avoided at all cost.
I was surfing the net and somehow came across this warranty review site, and myself having a warranty with allied decided to stop in and take a look on how others where being treated and the rating for my warranty company. Come to find out no warranty company has a good rating. Much to my surprise every company has so many complaints about how they didn’t cover this or this wasn’t covered. Oh my favorite is about the “non covered items”. I have had many experiences with warranty companies, I have had a warranty company for 12 years and i actually switched over from another company to Allied because of the many good things I heard of them. First the main reason why I switched was the fact that this company does not put a band-aide on your problem, they replace with a new unit or a new whatever. I am really thinking of my outside a/c unit in which they saved me $2300.00 by replacing with a new one and all I paid for a brand new unit was $850.00 which really helped out. I think people have the wrong idea about warranties, they are to help with cost with things if something breaks. I commend warranty companies for what they do. I really like Allied because the replace instead of putting a band-aide on the problem. People please read your warranty and know whats covered and what is not it is the same with any type of insurance. I do have to admit some of the vendors do not work on good time management. I have been rescheduled so I think allied should really look into their vendors a little bit closer.
My job requires that I move every 3-4 years. Needless to say, I have had quite a few home warranties, and never been happy with them. This time when I moved to Houston, I did my homework. I did not listen to my Realtor (which I found out, my Realtor here in Houston had NEVER read a home warranty contract). Before closing I called around asked questions, read the contract. I chose Allied and have been very happy with them. I even called on a Sunday evening during Super Bowl got a live person in Texas… (not California or points unknown). While there are few companies perfect… I would say Allied rates a 4. Thank You.
Ok if this rating had a -10 I would rate that! This company was unbelievable. In this case both Insurance Company and the contractor are equally scandalous!!! Let me explain…
We had a water heater thermostat go out, so my husband called out a plumber to give us a free quote. When we were told that this was the thermostat we contacted Allied (since this was covered by them). They contracted out Everette & Everette to come out. Yes you have to use their people or they will not cover it. So when the plumber (E&E) contacted us to schedule a time; we tried to get an afternoon, he said anything after 3pm would be an additional $60 (This is a charge from all contractor Allied uses), so my husband asked when the next morning he had and it was like two days later. Our appt was on Thursday, Jan 29 between 8-8:30am. My husband called him at 8:30am and he was asleep. So he said he is on his way. So now an hour later he arrives checks the water heater and said that he just needed to be lit. We paid our $60 and went to work. When my daughter came home from school that day she was overwhelmed with the gas that filled the house. We had to call the Fire Dept to come turn it off because the plumber said he would have to charge another $60 for an emergency call. I contacted Allied requesting to speak to a supervisor. He told me that he was going to get that plumber to come back out to fix the problem and was not going to charge us anything. I told him that he would need to come out on Saturday between 9-9:30am because we cannot take another day off for this. Come Saturday at 9:45am I called the plumber left vmail. I called Allied and they tried leaving him a message too. The lady that I was talking to didn’t have any ability to help us. It was like..ok just wait for them to contact you. 11am still no answer back and I left another vmail for the plumber. I contacted Allied again and still ok just wait longer. 1:45pm the plumber calls my cell phone back with ”yeah someone called me from this number?” I explained that we had an appt between 9-9:30 and he said no one ever told him and that he needed to talk to Allied to see who was going to pay for him to come out! I contacted Allied since he never called back, and spoke to someone (RUDE!!!) I was talking to a WALLL! This guy was telling me that he doesn’t know about any scheduling of these people coming out and that the supervisor I spoke to was not there so he cannot explain why he promised me these things because they cannot do that. Plus this will actually be another service call because the first one was a different issue, so we would need to pay another $60 if this is not the thermostat. Also the plumber charges for weekend calls and that he will meet me half way by paying half of $120 so the plumber can come back out! Are you kidding me!! You want me to pay for him to come out to fix his dangereous MISTAKE!!! HELLO!!! THIS IDIOT PUT MY WHOLE FAMILY IN DANGER!!!!! This guy had the audacity to say you can’t get mad at your insurance company for a scheduling mistake. I told him that the people that they contract out are their responsibility! He said that he can have the plumber come out first thing Monday morning. I have already explained that our jobs are critical and that it is VERY hard to be taking off of work. Allied didn’t want to eat the cost nor did the plumbers for all of their mistakes, and I wanted to cancel. He (Allied) tells me “ok so you want to cancel because you are not available Monday for him to come” I said no, I am canceling because you guys are not honoring your word of getting the plumber to come back out on Saturday to fix the original problem. The plumber’s dangerous actions are going to be dealt with on a whole other level. Plus after reading some of these reviews now I know that this guys would have come out and said that it was another issue so that I have to pay another $60!!! IF you honor your life and want a home warranty company to cover what they are supposes to; DON’T use them!!! They will just give you the run around to get out of paying anything!
We bought our home in August 08. Water began pouring out of a rusted johnnybolt at the base of the toilet so we called Allied who sent out a plumber. He snaked the line in front of the house going out to the street. How is this going to fix the rusted johnnybolt and possibly broken wax seal on the toilet? Needless to say this toilet was in the back corner, no where near where he snaked. He told us we had roots in the line so I purchased RootX for $50. While waiting for the RootX to work our toilet was pouring water out of the rusted hole on a daily basis. Two months later we called them and were informed it had to be within 30 days (Anybody know this?) in order to not pay the $60 trade fee. We scheduled them to come out and took off work. At the time the plumbers were supposed to show up they called and cancelled. Allied didn’t even attempt to contact another plumber. We then had to take the following day off work just so that the plumbers can show up and stand around with their hands in their pockets asking us what we want them to do. Their jobs! Duh! They kept their blue tooths in their ear and were on the phone the whole time with Allied telling them they were right and we were wrong. They snaked the outside line again and flooded the bathroom. Then they told us we had a clog under the toilet (Duh, that’s what I was telling them!) and that we would have to remove the toilet ourselves or pay $228 for them to remove the toilet to snake under it. What a joke. We then got on the phone with Allied while the plumbers were still at our house and told them to at least fix the leaking toilet where water was coming out of the rusted bolts. They claimed that they do not cover toilet parts. We refused to pay the $60 because our bathroom was flooded Allied called us back and said our account was on hold. No, their account is on hold with us, permanently. We also had our water heater go out over the holidays, no one came out to fix it and we spent over $300 on a new water heater and installed it ourselves. Plus a service tech came out to look at our dishwasher. They offered a Sears card for $202 and said we would be able to buy one for that amount of money. Ha. Not at Sears! I checked it out online and even their cheapest models do not cost that amount. How is that replacing an appliance when they don’t even give you enough money to buy one? Plus we would have to install it ourselves and pay for that too? This company is a joke and I and my husband have missed too much work because of their incompetent, lazy service technicians!
AVOID! AVOID! AVOID!
If I could rate this company less than 1, I would do it. Absolutely HORRIBLE, HORRIBLE, HORRIBLE service. Horrible enough for me to log on to see if my experience was just some fluke– after reading these reviews (which my husband should have done prior to signing us up) No one in their right mind would even give these guys a call.
Our water heater went out during the holidays. We’ve been without hot water for 2 weeks now and they keep postponing our service visits. And when we can get someone out here they can’t seem to finish the job. The service guy has been out twice in these two weeks and always leaves with our water still running cold. They simply do not care, I’m sure the folks at Allied are all getting their hot showers each night.
Yet another winter night with cold water and pots boiling on the stove for the kids baths. Gee Thanks, Allied.
My husband who thought Allied was such a great idea is on the couch until my hot water gets fixed.
FOLLOW-UP: I finally got my pool heater fixed after about 2 1/2 months! Judy at Allied conceded that their vendor was just trying to figure out the problem by “trial and error” replacing of parts. She instructed them to fix the heater without charging me a service fee or counting the cost of the new blower toward the limitation of liability. Thank you! I’m still not particularly happy, but based on this and other experiences, I think I’ve figured out what the problem is. It’s not Allied, but the incompetent vendors they hire. I can imagine that they pay rock bottom fees to the service providers and “you get what you pay for.” I increased my rating of Allied to a 2 from a 1, but I’m still not completely satisfied. I’ve just called my own repairman on a couple of recent items just because I don’t want to deal with Allied’s incompetent (and sometimes scary) vendors.
We purchased a $300 home warranty from this company, and upon the first time using it they sent out a horrible plumber who lied to us about needing to run a roter rutter before performing the work (for an additional $140) and then when we said we have one and can run it through he decided he had to get on to the next job. He demanded payment for what little work he did do, and then when we said we will pay half now and the other half when he comes back to complete the job he simply left and Allied Home Warranty ended up dropping our warranty. I am sorry but you do not get paid for a job you don’t complete in this country, or should you? Allied believes you should. Don’t buy their service, because you will end up paying through the nose before they honor it.
Allied is the worst warranty company on the planet!
I had a clogged sink and Allied contacted Affordable Plumbing in Austin to repair the problem. Almost a day later, Affordable called me and basically said that they were too stupid to figure out if they could schedule in the job and they would call me back the next morning. No call back, and when I called them I was advised that they were too busy to do a job originating from Allied Warranty. I contacted Sheryl in the service dept. at Allied and she told me that they have nobody else to do the work in Austin and that I should wait until such time as Affordable felt like doing the job. Very rude, incompetent people working for this company and they have such a poor payment record with their service companies that you may as well just chalk the mistake up of dealing with Allied, and pay for the job yourself with a competent company.
Pay your money to Allied, but get no service! That’s the Allied Warranty standard.
I was told that my microwave was covered when I called. They sent someone out about a week later whom I paid $60. He looked at it and said he needed to order a part and would be in touch. Never heard anything back from the warranty company nor repairman they sent out for two weeks. I called the repairman twice with no return call and I called the warranty company where I was told that my microwave was not covered. It was a mistake of the first person I spoke with and that I would not be reimbursed my $60. The customer service person said that she would return my call and did not. I would in no way shape or form ever recommend this company to anyone!
I am not Happy about the Allied Warrant service 100%. I did have to make 3 tech appointments and fight additional service charge attempt for refrig not cooling issue. I did have to go through one round of phone agruing and trying to explain common sense to some of Allied’s employees. I will give it to them, they mailed 800.00 check for a similar 21 cubic inch refrig. It did not take any additional phone calls and no further documentation or funny business. I do have to agree that they have sent questionable service techs as well for 3 other service calls. I am just middle of the road with them. I have two appliances to fix so i will definately post in next month! Overall they upheld our contract agreement so i would recommend with caution. Homeownership is so expensive so the things they do cover and resolve really dress up their fowl up. I am actively researching other warranty services!