Allied Home Warranty
Home Warranty Plan Details and Reviews for Allied Home Warranty
Premium: $395-600
Deductible: $60
Effective: 30 days after enrollment
Web: alliedwarranty.com
Deductible: $60
Effective: 30 days after enrollment
Web: alliedwarranty.com
Coverage Area: Texas
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Reviews
Pages: « 9 8 7 6 5 [4] 3 2 1 » Show All
Pages: « 9 8 7 6 5 [4] 3 2 1 » Show All
I purchased a home on July 13th and the home warranty the same day at closing. One week later when attempting to install a new gas range I noticed that the pipe that went into the foundation providing the gas was corroded to the point that the pipe was broken completely off. I called and spoke to a representative. I told them that the pipe went into the concrete foundation slab. The tech showed up and spent all of 5 seconds looking at the pipe before he said that it was not covered but if we paid alot of money they would fix it. I told them no. To that he held out his hand and said 60.00$. I called Allied and asked why they would send someone out to the house for a repair that they knew was not covered. To that they did not have an answer other than it was a miscommunication. When I asked for the refund they said that they had nothing to do with that and that they did not even stand behind their representatives when they dispatched them. So I told them if this was how their company did business I did not want the warranty. They said fine we will refund the money but there is a 50.00$ administrative cancellation fee and that it would take 4 to 6 weeks to get my check. (It did not take me 4-6 weeks to pay them my money.) So for a 350.00$ home warranty they scammed me out of 110.00$ of it. I basically look at it like I could either flush the money down the toilet or buy lottery tickets. In either case the money would have been better spent.
On the plus side they did show up on time to steal from me. For that they get an 4 on the service timeliness.
ME AND (MY HUSBAND) RICHARD LAMBETH ARE VENDORS FOR ALLIED HOME WARRANTY . I HAVE THROUGH DEALINGS WITH THEM HAVE FOUND THEM TO BE HELPFUL AND ALWAYS VERY FRIENDLY AND MOST IMFORMATIVE WITH THERE POLICIES AND PROCEDURES. BRYAN WHO DOES THE BILLIG AND PAYMENTS HE IS ALWAYS ON TIME WITH PAYING WHAT IS OWED TO US IN A VERY FAST WAY.. YOUR PAY AS A VENDOR GOES BY YOUR ABILITY TO DO YOUR JOBS AND TURN UR PAPER WORK IN ON TIME AND CALL TO GET AUTHORIZATION ON ANY PARTS ITS YOUR JOB AS A VEDOR TO MAKE SURE YOU GIVE THEM THE RIGHT PRICES WITH TAXES FIGURED IN ALREADY..I HAVE NOTHING BUT RAVE REVIEWS IN REGAURDS TO MY DEALING WITH ALLIED HOME WARRATY. WE HAVE WORKED WITH OTHER WARRATY COMPANIES BUT WE HAD HORRIBLE TIME WHEN IT CAME COLLECTING WHAT DUE.ALWAYS A EXCUSE AND IT WOULD TAKE 4 TO 5 MOTHS TO GET OUR PARTS MONEY .. WE HAVE NEVER HAD THOSE EXPERICES WITH ALLIED HOME WARRATY. I ENJOY THE PEOPLE UP AT THE OFFICE THE STAFF IS MOST HELPFUL THEY GET A 10 STAR AS RATING. AND A 10 STAR ON PAY HISTORY. THE OWNERS OF ALLIED AND THERE STAFFF ARE LIKE I SAID HELPFUL AND ALWAYS WILLIG TO GO THE EXTRA MILE WITH OUR COMPANY.. SO INSTEAD OF CALLING AND YELLING AND SCREAMING AND ACTIG LIKE A CHILD.TALK TO THEM LIKE THERE PEOPLE NOT SOME FOOLS WHO CANT THINK..AS FOR ME I WILL CONTINUE TO DO BUSINESS WITH ALLIED HOME WARRATY AND I WOULD HIGHLY RECOMMED THERE COMPANY TO ANYONE
Excellent company. As a service vendor for Allied Home Warranty, I have found the staff to be courteous,helpful and fair. Becoming an Allied vendor was a good decision. Their guide lines are clear and concise, and invoices are paid in a timely manner. I have worked with several warranty companies and in my experience Allied covers more than most warranty companies. They treat vendors and clients with respect and fairness. Each claim is treated individually and not lumped together with like claims.
As a vendor for Allied, the staff is always very helpful and fair,they weigh decisions on a one on one basis and not as a group data quota. They are an execellent warranty company to work for.
I have been working with Allied for about 2 years now. In my opinion it was the best choice I made contacting them to become a vendor. First I have worked with other warranty companies for about 10 years. Allied is the only one that pays on time and what is in the price guide lines. If I turn my invoice in one week it gets paid the very next week. That means alot to a company like mine, we are not a big company and cannot finance large amounts of money like the other warranty companies wanted us to. Not only do they treat the vendors great but cover far more then the others as well. I thought so highly of this company I purchased a warranty for my home. I won’t be calling in on no electrical request. LOL. Overall this is a very good company that cares alot about their customers and vendors. I recommended a buddy to them and he loves them just as much as I do and personally I know 10 people that work for this company or has a warranty through them.
As a service vendor for Allied Home Warranty services, I have had nothing but good results with the customer service approach to every aspect of home owner services I provide to their clients. Although some homeowners complain of “hidden charges” that were never mentioned, I attribute the problem to the initial policy implementation. Seldom does the home owner recieve brochures or specific information from realtors. H/Os that individually seek a home warranty plan are much better informed of addition plan costs for repairs. All in all, retail costs vs home warranty costs have averaged from 65 to 75 percent savings in Central Texas.
WOW! This is an awful, deceitful, downright nasty company. My A/C wasn’t running properly so I made the call to Allied. A couple of days and many calls later, a “shady” technician arrived and diagnosed the problem as dirty coils, yes, you got it, and it wasn’t covered! They could clean them for $600.00, but he said it probably wouldn’t help. Yet, he could have a new unit on my house the very next day for ONLY $6,200.00. I asked him to write down the readings on the work order. He would not. Instead, he jotted down some worthless excuse how the unit was running the best that it could. I called Allied again and requested they send out another tech that would actually write down readings and diagnose the problem. Once again, same ol’ story. So, I hired an independent contractor and low and behold the coils were shiny clean and all that needed to be done was replace the piston. Both techs from Allied (CJ Air Solutions)did not even open the unit to inspect it. They just straight out lied, did absolutely nothing, took my money and ran.
I called Allied with my findings and told them that their techs lied and deceived me. I asked them many times to send an honest tech out, (NOT CJ Air Solutions), and give me a proper diagnosis. They refused and said they needed my independent contractors invoice before they do anything. WHAT A JOKE! The only reason they wouldn’t send someone out is because they were caught! I had proof, pictures and all, that they scammed me!!!
I wish I had searched for them on the internet prior to signing. There are 100′s of complaints. I urge everyone to check out the BBB and other websites like this one, before doing business with Allied Home Warranty. However, if you are reading this, than you most likely are dealing with the same issues.
I am currently in the process of trying to recover monies lost to this bogus company. Wish me luck, as I wish you the same!
As a Realtor, my opinion on home warranty companies is very requested. I am very disappointed in your company’s performance regarding service call dispatch – my seller called on a Sunday late afternoon, temperature 102 degrees, upstairs a/c unit wouldn’t come on. Your policy guarantees a 4-hour service callback with scheduling – we did not receive one at all. The next day, after 5 calls to your dispatch center, we were told we were on the schedule for the following day between 4:00-7:00. As the contact for the service tech, I received the 30-minute warning call at 7:20pm, to arrive around 8:00PM – 2 days after the original call. NOT ACCEPTABLE. It will be difficult to recommend your company again.
Very happy with their service. They got to my house in the middle of a heat wave on the next day. the service technician was wel mannered and knew what he was doing…took about 30-45 minutes but the a/c was up and running…it needed some part that he said would have been like $350 if i did not have the warrenty…
i will definitely renew and am referring my friends
I called on Wednesday evening with my AC being out. Allied was most helpful, friendly & professional. They had someone scheduled to come out on Thursday. I had to reschedule and someone came out on Friday. The Service Tech was prompt & friendly.
I purchased the warranty at closing, and have made several service calls over the past few months and none of the calls were covered. The plumbing, waterheater, and dishwasher all had issues that were not covered. So in addition to the 43.75 a month I was paying and the $60 service call I still had to pay for the repairs. This is a complete scam. I was spending an average of $100 a month for NOTHING, I still had to pay for the repairs.
SCAM.SCAM.SCAM.SCAM.
Where should I begin…
I contacted Allied regarding a plumbing issue. The plumber came to my home collected $60.00 and left stating he didn’t have the right equipment to inspect the line. Well that was in October 2008 as of July 2009 the issue is still there.
I contacted Allied to replace a garage door spring / cable to assist with lifting the door. They dispatched a garage door technician who 1. did not have the parts needed to repair the issue and 2. this was not covered by the warranty. My warranty is one the top tier warranties and there was no mention of this in the warranty. Again I paid $60.00 then I paid the garage door company to replace the cable 100% at my own expense.
I called Allied to get my AC repaired, again. The company that Allied dispatched was Lonestar. I was told to be home for a 5 hour period, which I was. I missed the phone call stating the tech was on his way and they cancelled my appointment, but promptly offered to come out during non-business hours for $120. Seeing that I do not have a working AC I am paying the $120, not $60 and hoping I don’t get taken for thousands of dollars like other consumers.
I cannot believe I renewed my home “warranty” from Allied.
So far this is what I have paid: Basic Warranty (year 1): $395 Basic Warranty (year 2): $395 Gold Upgrade (year 1): $120 Gold Upgrade (year 2): $120 AC Service call 1: $60 (issue resolved for about 10 to 12 months) Plumbing Service Call: $60 (issue unresolved to date) Garage Service: $60 (service dispatch fee) + $46 (garage door cable installation) I would have been better off contacting the garage door company directly AC Service Call 2: $120 Total: $1376 Value: none I will no longer be using any home warranty companies. Home warranties are a scam and the companies use fear to sell you the warranty. These companies take advantage of people.
We had to change the AC unit and we were asked to pay $880 for a package charge, which includes changing the concrete slap. Knowing that my slap was bigger and better than the replacement and it is not needed I was still going to be charged full amount regardless. But when the company came to replace my unit a Goodman with inferior unit Gibson and gave me a bill for $1075. So what is the purpose of paying for maintenance I have paid over $800 for less than a year in maintenance fees. And still pay for replacements.
Allied Home Warranty has settled there debit with Streamliner Inc. We are a HVAC Company located here in Arlington, TX. Streamliner Inc. looks forward to servicing allieds customers in the future. Thanks to Bryan and Andrew for there quick response time in this matter.
John Sheffield
Streamliner Inc.
I purchased this contract for a few reasons; Texas based company, septic option, HVAC maintenance servicing, and pest control.
I purchased the septic option (so I thought) and the pool & spa. I called them when my pool motor went out. The company they had come out was wonderful; but!!! When the owner of the company got here he asked me if he knew how the warranty got his information, because he wasn’t a vendor of theirs. He was hesitant to service me because he didn’t know if Allied would pay the invoice or not, but they did and that part went over fine.
Then I called to have my septic pumped based on what I had purchased in my contract, and the 1st thing I was told was well we don’t do that anymore. Then I was told, you don’t have it on your contract. I asked if I could add it and she said…not until you renew your contract. BUT they don’t do septic anymore??? According to their website they do.
Summers in Texas…gotta love’em!!! Our AC was shutting itself off, and couldn’t keep up. After calling 4 times in the course of 2 days, on the 3rd day some one finally came out. He said our coils weren’t working properly, and they wouldn’t service the unit because of the age of it. It would need to be replaced, and because they were replacing the inside unit they needed to replace the outside unit because of the SEER ratings not matching up. The service man said plan on having to pay some money.
The next day I get a call from Bryan at Allied telling me that my non-covered items would total $1775. The condenser being $850 and the Air Handler being $925. These prices I’m being charged for were on the high end of their “range” of “non-covered items”, and yet I’m getting a small 2 ton unit.
So, I asked them for an itemized bill so I could see which of the possible “non-covered” they were charging me for. The only response I ever got was the “NCI HVAC Guide” which gives ranges of the charges being from $725 – $995 and a list of the items that I was possibly being charged for.
I sent them an email asking in writing for this information, and I was told by Audrey Sales “Allied has a package price for the a/c replacement. Your are getting a new air handler & a new condenser. Air handler non covered items are $925.00 & a condenser non covered items are $850.00. I’m sending you a list of the non covered items and this is what we show our customers.”
So what is included in my “package”…a slab? acid wash? permit? But I already have a slab…acid wash? why wash it if you are replacing it? Permit…I live outside city limits in a rural town and my situation doesn’t call for a permit.
I canceled my buyers “no fault” contract with Allied, and I’m placing a complaint with the TREC(Texas Real Estate Commission) http://www.trec.state.tx.us
As the consumer you have the right to know what you are buying…and if they give you a “package” you have the right to know what is in that “package”.
On a side note, I was told the “acid wash” was an “OSHA” requirement…OSHA doesn’t regulate this, and it isn’t required when replacing an HVAC unit. Also, I’m getting my AC unit replaced at a total cost to me of $3391 for a 13 SEER Trane. And to pay for it my husband and I had to take a loan out. Don’t use Allied, and if you have used them and have had a similar experience…try the TREC website listed about. If enough consumers come forward, the State of Texas WILL step in…they’ve done it before!
-Barbara
Late Friday night I posted online about my A/C going out and how miserable it was during the day with no air. By 10 a.m. Saturday I had been on the phone with people and by noon the service team arrived to install my new compressor. They moved quickly and efficiently and I could not have been more impressed!
Horrible Company to Work for I am a HVAC Contractor here in Texas and Allied Does Not pay there Bills. They Give you a autho by bryan,sheryl or judy and then will give you the run around that the money has been sent and you will receive a letter stating why they are reducing your autho to approx 50% of amount authoed or tell you that you should have not replaced so many pieces of equipment after allied told you to do the work. I see now why home warranty companies cant get reputable contractors I will filing a Civil Claim on this company. Someone needs to regulate how these companies operate they are ripping people off on both sides.
I believe I was ripped off by this company. Most people get a home warranty because they are afraid of the unexpected 2-3,000 for a new a/c if it goes out. Well, I am one of those and I had one of the best plans they offered and paid a nice fee. Well, when my a/c went out they said certain things were not covered and when I found out the costs of the things not covered I was shocked. I had no clue that it costs $850 for freon recovery, drier, misc soldering, and other small stuff for an outside unit(it doesn’t). The company that Allied used serves the west houston area and they are crooks also. Allied and this company have agreed to charge the customer a flat $850 fee for the stuff not covered in the contract when an outside unit is replace and I asked the guy that did the workup and they charge this fee to everyone. He told me to look at this charge as a deductible but my deductible is $60. Anyway, Allied has HIDDEN costs so BEWARE! When I bought my house the warranty said No fault warranty $60 service fee. NO MENTION OF $850 in addition to my warranty costs. So it cost me $1300 to mess with a base-line unit that replaced my Trane unit of which had a “leak” (so they said–but it was cooling fine)in the line and all it that was really wrong was the outside fan motor needed to be replaced but they wanted to replace the whole unit. ( the unit I got is a 5 ton Fedders 13 Seer and it costs $900-1200) I asked if they would fix the fan (the fan that cools the coils)and they told me it would be easier to get a new unit and that if they just patched the old it would cost me a flat fee of $550–RIPOFF — I should have kept the old Trane unit— it was 7 years old. A 5 ton TRANE unit but the fan motor went bad that is all it needed but now I have a Fedders unit and it is loud when it turns on but it is the 13 seer yay celebrate — big deal and I’d been better off using the traditonal small town a/c guy who would have been up front and honest but I took the fool route and used these clowns
The company Allied uses for this service is called Lone Star and the are bad news also. I am really mad that they are aloud to charge this rediculous price and Allied thinks it is ok that their clients are being charged through the nose for Freon recharge and a Drier that costs way under this price — RIPOFF — they must have a deal going with Allied — Their customer service is terrible also and they are liars, have I said that yet
And they want my renewal — yeah right!
BBB, Dept of Insurance etc etc etc here I come
THE WORST WARRANTY COMPANY EVER NEVER EVER USE IT THEY JUST WANT TO F— YOU UP. I NEVER USE THIS LANGUAGE BUT THIS IS THE ONLY EXPRESSION THAT CAN SHOW HOW BAD THEY ARE. WE HAVE A CONTRACT WITH THEM FOR A YEAR AND ALL WE DID IS PAY THEM AND PAY $60 EVERY TIME WE HAD A PROBLEM AND IN THE END WE HAD TO PAY FOR A NEW FURNACE OUT OF OUR POCKET THEY WANTED TO CHARGE US $2000 AND THEN THE AC UNIT THEY SAID $850 FOR A CARRIER THEN WHEN THEY CAME THE COST WAS UP TO $1075 AND A GYPSON MANUFACTURE THAT HAS A RATING OF 2 OUT OF 5. I AM STILL TRYING TO SEE HOW TO SUE THEM SO IF ANYONE ELSE HERE HAS THE SAME PROBLEMS PLEASE LET US JOIN FORCES TO GET THEM OUT OF BUSINESS CAUSE THIS IS THE FAIR THING TO DO BEFORE SOMEONE ELSE GETS HURT.
I have been an Allied customer since 2007. I recently had an issue with my Air Conditioner not functioning properly. Allied sent out a company by the name of Lone Star Repair who was extremely helpful and knowledgeable. After getting approval from Allied, which took a couple of minutes I had Lone Star back out the next day to install a new compressor. I had a few non-covered items, but its expected because no home warranty will cover everything. Overall I would have to say that Allied has a very friendly and helpful office staff. Compared to other home warranty companies, they are reasonable and local.
SCAM SCAM SCAM… We bought our house in December and we also purchased the premium upgrade in which they do not represent. Our AC quit cooling because of a leak and needed to be replaced per the “AC” company they sent out. After we paid $2,900.00 out of pocket for a new unit and Furnace, Allied couldn’t give me the detail bill showing what exactly we paid for and what our warranty would cover. Allied told my fiance that some parts weren’t covered and it’s not printed in their pamphlet because “Allied couldn’t fit everything on it.” Poor excuse and horrible service. After almost three weeks of no AC and no word from Allied and the AC company that we repeatedly called, we finally were contacted and the AC company said they ordered the wrong unit. Basically they ordered the wrong unit on purpose because when I asked the secretary which unit they ordered for us, she told me the exact unit I specifically said we didn’t want. The companies they use are crap, cheap, and scam artists as well. I asked to speak to the owner of the AC company numerous times and he would never call me back with an explanation, not to mention we paid them up front only because they told us we had to per our warranty. When I told the warranty company that we paid ahead of time they said we shouldn’t have done that, but we didn’t know this because Allied wouldn’t call us back to tell us otherwise. This AC company had $2,900.00 of our money up front and it still took them three weeks to fix our AC and guess what, less than three months later it’s broken again and not cooling. We called Allied today and they said someone would contact us before the end of the day and of course no response. This is not our only run in with Allied but this one took the cake so warning to anyone thinking of trying this company, STAY AWAY…. I agree with one of the other post above that there should be a lawsuit against these people. To respond to the other post about what do we expect we don’t pay that much for it anyway. I agree that yes it’s not a lot of money to some but it is to us, especially when you purchase this for piece of mind in buying a home.
We recently had allied vendors perform work on our airconditioning system for our home in Houston–installing new ductwork, and compressor. The employees who came to do the work were courteous, prompt, and completed the job in a very quick and efficient manner. Moreover, we felt like we received a very reasonable price for the job.
All in all, I will use them again and highly recommend them.
First time I used them, they had to return 3 times to get a simple problem resolved, and tried to charge me each time for the service call, when they did not do the work correctly in the first place. The second time I had a problem covered by their warranty, they quoted me a decent service price ( as per their contract ) , but when it came time to actually have them fix the problem, the price they quoted … (AFTER they charged me a $60 fee for a visit to check the issue out ) became inflated by 600%. That IS 600% folks! Also; they did not know the city code for water heater installations. ( After they told me I had to have a stand and drip pan, I checked w / the city and found that to be false info, since mine is in a garage … a fact which they knew! I took their # off my fridge. In my case; they proved to be uninformed, incompetent, and they do not give consistent or accurate information.
We had our AC go out over the weekend. They showed up the same day we called and had it fixed in a few hours.The technicians explained to me in great details what the problems were and the steps they had to fix it. The people were nice and delivered what was promised. I would definitely recommend.
Our refrigerator stopped cooling & freezing. We called Allied Home Warranty in Houston for a referral in Dallas. D & B Mechanical came out promptly to our house. The serviceman was polite, knowledgeable and very helpful. The impressive thing was that he suggested that before we make costly repairs we try leaving the refrigerator off for 24 hours to allow it to defrost and drain. It worked!!! We did not have to spend money on repairs or buy a new refrigerator which was what we truly thought we were going to have to do. Would recommend Allied for having reliable referrals and D&B Mechanical for being upfront, honest and helping us find a solution to our problem which did not cost us a fortune!