Allied Home Warranty
Home Warranty Plan Details and Reviews for Allied Home Warranty
Premium: $395-600
Deductible: $60
Effective: 30 days after enrollment
Web: alliedwarranty.com
Deductible: $60
Effective: 30 days after enrollment
Web: alliedwarranty.com
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Reviews
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Pages: « 9 8 7 6 [5] 4 3 2 1 » Show All
This is all via Allied Home Warranty, a company who you would think you could depend on to weed out the likes of “Lone Star.” But they are very committed to them and defensive of them.
So I have this combination AC Heater package unit. Lone Star “no showed” on the first two appointments. Then on the third the service man mis-diagnosed the problem, but said it was fixed. He collected his $60 service fee and claimed it was repaired….except for the fact that the heater didn't heat the air it was blowing. His supervisor comes to the next appointment and claims that its lack of heat is due to dirty filters and debris on the fan blower. He claims it is fixed and leaves. The burner has yet to operate as required to heat the air through both visits. Third visit….it is determined that a switch is throwing because there is a crack that is causing the unit to overheat. They have determined that I need a whole new unit. The problem is now they won't call me back to tell me how much they want to charge me for what Allied Warranty will claim is not covered. My tenants have now been without heat for nearly a week and it is all due to Lone Star and Allied Home Warranty's insistance that Lone Star is their only service provider who can work this issue. This gets one star to be shared by Allied Home Warranty and Lone Star Appliance Repair…..so Lone Star Appliance Repair should be called “Half Star Appliance Repair”
Don’t waste your time or money with this company. Their contractors are shady and their cost is about the same as if you didn’t have a home warranty company. When our AC wasn’t working properly, we had to go with their one AC company, who was willing to install an almost outdated unit. When we asked Allied for a cash out, we were denied. I took this up with the BBB but they were no help as Allied is not a member.
While I think home warranties are a joke. When I bought my last home in Houston,my Realtor told me which company to use. There have been many problems and numerous calls to Allied, I have talked to many people. Most of them never listened to me, then they gave me to Judy. I must say she is the only one that listened to me,explained about the coverage and actually told me the best way to have my problem handled. From here on I only ask for her, she tells it like it is. This has worked to my advantage.Now, the warranty coverage itself is an other story!
This is the worst company I have even had the opportunity to deal with. They are horrible. Customer service is bad. They never even try to fulfill the commitment they have promised.
I am a service vendor with this company and I can only agree less with the negative. Allied folks are technically savy and understand good housekeeping. Some HO’s think that the home warranty is a cath for getting new appliances, ac systems, etc., etc., but only to find out that there is some honesty that needs to follow.
moved to abilene three months ago…husband and i bought a house and moved in two weeks ago…i don’t know anything about home repairing but we used their re-key service and it went great. i just got an email about a heater check up so may be doing thjat soon…
Okay…….. Not to be rude but I recently had to deal with Allied and people it’s simple read the policy and ask questions before for you buy it. First off your paying less the 400 for a policy for a year which I find to be reasonable. A lot of the people with the negative comments are people that feel like that 400 dollars should by buying and replacing everything in there home. No silly people. Then you seem to think that the world should work on your terms……….uhmmmm no. They have more the one customer to worry about and what you think is a emergency probably isn’t. To me Allied is a very good company that goes by their policy and I will be renewing my policy. Maybe you angry people should blame the venders and not Allied they are doing their jobs. O and the next time don’t take your issues your having in your person life out on Allied in blogs silly people
My boss’s mother had this for her home. Twice we tried to use this service hoping it would prove beneficial, but it was not. The two issues were handled poorly and one them took more than 6 months to handle and that was only because I had to call them every few weeks to see where they were on it. My husband and I also had this service on the first home we bought several years ago and felt that it was a lot of money to pay for something that seemed to have restrictions on the things most often broken in a house. We also did not renew. Unless this company has a drastic change, I never plan to use and will not recommend.
Well after reading all the doom and gloom they all seem to have the common denominator…. POOR Service Vendor. Allied has to depend on the service vendor to hopefully represent the company correctly, and sometimes you’ll come across a “shady” vendor.I suggest when you request service from Allied you get the Company info on who they’ll be sending out and before they call to schedule we as homeowners do a little homework on the vendor showing up to our homes. nip it in the butt before they show up.And remember Vendor’s incompetence does not mean that Allied is incompetent and Al lied’s short falls don’t reflect the vendors. Sure they work together but most of the time its the Vendor giving wrong/bad report to Allied. And sometimes we as homeowners need to read policy to see whats covered. whens its 100+ degrees and your A/C fails expect to wait a day or two longer with a Hm warranty due to the paperwork involved and ordering of equipment. if you call independent Co. of course same day service due to no paperwork no ordering of equipment but also be ready to pay full price. If you dont mind spending 1000′s more to get it now instead of tomorrow and saving 1000′s go ahead, as for me and my family I’ll wait and use $ for vacation
Houston Texas Called Allied on Monday Morning to report the water heater tank was leaking and that I shut off water and gas service to heater. The overflow drain pan was full of water and this saved my house. Wednesday afernoon around 5:00 PM they finally showed up. He looked at the water heater and stated the tank was leaking and the heater needed to be replaced. Then he wanted to be paid $65 to tell me what I already knew. They provided me a price to replace water heater around $400.00 + $65.00. Then they stated they would be out Monday to replace my water heater. Cold showers for 7 days…. BS ..Called ARS they showed up within 30 minutes, quoted $500.00 (without Allied Home Warranty being involved) and ARS will be here in the morning at 8:00 to replace the heater. They also did not charge for the service call for the quote…. I would not use this warranty service for anything again and will not recommend them to anyone ever…If you don’t care when you get things fixed go ahead and make your day.
After two weeks in our new home our hot water went out. So we called ALlied on a Saturday and asked for service on our tankless electric water heater. The customer service people got us connected with a plumber right away who said he could come out that day for a $60 fee. As we were going to a wedding that day it wouldn’t have worked so I asked how much to come out on Monday, and he said there was no fee for Monday. When the plumber showed up on Monday he looked at my tankless electric water heater and said he didn’t work on those and asked for $60. Since I know Allied was told it was a tankless electric water heater I’m not sure why they sent out a company that couldn’t fix one. I questioned why I was paying a $60 fee since it was not a Saturday. He said there was always a $60 fee and an extra one for weekends. After this I called Allied, who could not get an appropriate plumber out until the next day, claiming we didn’t have a same day service plan. Strange because it would be 4 days after the initial call that I would finally recieve service but not really. The next day the new company came out to say that we needed a new water heater. But he couldn’t install it. And asked for his $60. Which I did not pay as was my understanding from the day before that one payment would cover us. After virtually harassing Allied and the vendor for the rest of the day I recieve an appt. for an estimate Thursday afternoon. Lots of noise about how they could only cover aprox. $320 (maybe a 1/3 of the total cost). Which means I could expect hot water sometime next week I would assume. I view Allied as an imcompetent money grubbing middle man. I would have been much easier for me to call my own plumber Saturday paid him and have the job done right and immediatly, but as I did ask, they don’t cover outside (read competent) vendors. I also elected to cancel our policy after 2 whole weeks. After the $50 admin fee will expect $120 back in 4-5 weeks. We also elected to put a stop payment on the check for the two people to waste two work days to tell us they couldn’t do anything…which should have been apparent from the initial call and is the lack of communication on Allied’s part. We have no intention to support Allied’s mis management.
The quality of the contractors they use is extremely poor. Little interest shown by the contractors to do the repairs on a timely or professional manner. Requests for different contractors falls on deaf ears.
I moved to el paso recently and it was helpful b/c i don’t know any vendors to call and have no friends here who would know either.
very good experience. glad my realtor made me get it…we had a leaky toilet within the first few weeks…
I can’t say what the repair was like because I’m still waiting….for someone to even call me…as the temp in my house continues to rise.
pretty glad i got this warrenty. moved into a house i bought two months ago and a/c went out. i called a repair company b/c i forgot about warranty…got the bid but then called warrenty…ended up saving more than the cost of the warrenty.
i will update any changes if service does not stay consistant
I am a real estate broker, property manager, & rental property owner, and I have used two of the other more prominent warranty companies for many years. I happened to be searching for another company when I came across these reviews. It appears that all of these warranty companies operate about the same, and none is really better than the other. I know an allied sales rep that moved from one of the other companies and hoped she would be better than the others, but it looks like that’s not the case. If we all would contact the Texas Real Estate Commission, and the Texas Attorney General Office/Consumer Fraud Dept., we might get something done, but I doubt it since these companies are firmly entrenced and spend a lot of lobby money with the lawmakers. I’ve had good & bad experiences with each company that I use, but the bad far out weighs the good. They are just a necessary evil to be used for absolute disasters. They’re not much good otherwise. I would work with others to put a group together to try to make a difference if anyone is interested, but it will take everyone who is dissatisfied with these outlaws.
Allied had sent out H&S Appliance repair to work on washer and dryer. The tech they sent was very knowledgeable on the products. He had my dryer fixed that day and ordered a part for the washer. The next day he had my washer fixed. I am very pleased with Allied and H&S appliance repair.
Just an update to the unjust service by Allied. They owed me $500.00 for a warranty repair. I was given a ref # to have the repair made and I was supposed to be reimbursed now they are offering partial payments. First they offered me $85.00 then they offered $145.00 now they sent me a check for $318.00 I spoke to the office prior to receiving the check and told them I wanted the full amount refunded I didn’t get to pay less than the electricians invoice.
I am very impressed with how nice the people are and how quickly they have come to my aid when needed! I tell all my friends to use this company.
Please be aware of CJ Air Solutions (AC vendor for Allied) as they have shady business practices and will try to price gouge. After getting multiple second opinions from other AC vendors, I found that CJ Air Solutions tried to price gouge by 50%. I had to spend a week without AC due to fighting with CJ Air Solutions and Allied.
Do not use CJ Air Solutions and Allied Home Warranty. Allied is awful and only patched my A/C system for the duration of my contract. CJ Air has reasonable service quality; however, their prices are set up to gouge the unsuspecting and desperate consumer. I was quoted $3,400 for a new 3 ton 13 seer A/C condenser. I had previously used them for another repair and now believe I was totally ripped off. After making numerous calls to other companies in the DFW area, I learned that the average price for this type of unit should be around $2,300. This was the typical quote from 5 various companies. However, I ultimately found Denco Services (www.dencoservices.com/) on the Internet. They have unbeatable prices due to their low extremely overhead. I called on a 100+ degree Monday afternoon and had a new unit installed on Tuesday. Same brand name unit, same warranty, and a 5 year warranty on labor. Denco Services has to be the best value in A/C repair in Dallas.
Electrical problem: Tripped main breaker they sent out an electrician that pulled the main breaker and hit with a wrench until it would stay on then put it back in and said it was fixed. I said that is not safe they said the breaker was not available and the whole panel would have to be replaced and that is not covered under warranty I called an electrician and was told the breaker was available I let Allied know. A short while after this the breaker tripped again I stated I did not want the same electrician at my house they issued a ref# so I could call an electrician to get it fixed I did so and I paid the elctrician when I submitted the invoice for payment the first time I was told it was misplaced six months later I had to resubmit the invoice and am being told they will reimburse $145.00 for the job that I paid $500.00 for I have called my realtor so she will refer another company to future home buyers
We have been with Allied for 3 years. We bought the so-called warranty when we bought the house. At first, everything seemed fine, we didn’t have a whole lot of issues. This year has been horrible. We bought the premium upgrade along with the no-fault in addition to the basic package. We have 2 A/C units on our house, and in June, our 5 ton unit went out. The people they sent had to have been morons because they kept saying it was our 2 ton unit, and they were going to have to replace it. We kept telling them that no, it was our 5 ton unit. Needless to say, we went a week without A/C…this was during the time when we were having 100+ degree weather, and the low temps were not getting below 80 degrees at night. My husband is battling cancer, and our 2 year old grandchild lives with us, and she was sick during this time, but it was just fine with Allied and the “A/C company” that we went so long without relief from the heat, and also that we pay $850.00 for the cost of the unit replacement. The same day as the A/C going out, our garage door needed replaced because someone (previous home owner) installed the automatic opener off center, and caused the garage door to crack. Well, even though we have no-fault, and the premium upgrade to include issues with the garage…that was another $600 out of our pocket. Now, tonight, we have a gas leak due to the house being plumbed with copper piping (or so says the guy who they sent out here…showed up in a suburban with no company markings, and it didn’t look like he had any plumbing equipment with him). He told us that to fix our problem, it would cost us about $400 and that it isn’t covered by our warranty. I called Allied and told them I have the premium upgrade and the no-fault…and she tells me that it is a “code violation” and that they don’t cover code violations unless they do a replacement install…I argued that I felt this was a pre-existing condition and it should be covered, and she kept saying this is a code violation and that it’s not covered. I will be cancelling this policy…I should have checked this website before…AVOID ALLIED HOME WARRANTY!!! THEY DO COVER ANYTHING!!!!
this comopany is horrible they put bandages on problems had them out twice for hot wster heater and they still wont fix it
Should have known this was going to be trouble based on all the negative I have read; sure enough only been in the home for two weeks and the 2008 hot water heater goes out. So we call Allied and they send someone out who collects the fee but says since the heater is so new we have to call the manufacture. Why didn’t he just fix it and collect for his service and parts from the manufacture? The way I read the coverage it does not matter how new or old the heater is covered. SCAM, SCAM, SCAM WRITTEN ALL OVER IT. WHAT A BUNCH OF JERKS!