American Home Guardian

Home Warranty Plan Details and Reviews for American Home Guardian

American Home Guardian
Customer Service 3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating3.5 Star Rating
Service Timeliness 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating4.2 4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Total Reviews: 154
Total Quotes : 409
Premium $359 - $570
Deductible $60
Effective At closing or 30 days...
Years In Business 13
BBB Rating NR
Complaint Resolution Y
Offers Online Claims Y
Coverage Area Arizona, Nevada, Texas



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Other Trade Names: Sonoran Home Protection
Company offers Military Discount on Service Fees

American Home Guardian (AHG) is one of the popular companies providing home warranty services in Texas, Nevada and Arizona. The company considers themselves an innovative provider of home warranty products. AHG claims that their goal is to provide quality protection, financial security and services of the best quality to their customers.

AHG offers a lot of services for their customers. The company provides a 60 day warranty on all repairs along with a 100 % satisfaction guarantee. 13 SEER and 410A HVAC coverage is included in every contract. The company also claims to provide a 4- business hour response guarantee.

Additionally, customers will not have to face an automatic premium increase at the time of renewal, they will simply have to pay the prevailing premium only. Also, there is no 30 day waiting period following an inspection. The company also runs a Multiple Policy and Military discount program.

AHG maintains a dynamic website that acts as a one stop spot for all the information needed. Potential customers can read about their plans and services and also sign up for a plan online. Existing customers can place service requests via their website by filling out a form. An FAQ section is also included on the website, to address common doubts that customers have.

Home warranty plans provided by AHG come in two variations - Guardian & Premium, with the former offering a wider coverage than the latter. The plans are priced at $549 and $399 respectively. Both plans cover almost all the major systems and appliances in a home, however, the Premium plan does not cover the following.

  • Hot water circulating pump
  • Tankless water heater
  • Doorbell system
  • Refrigerator ice maker and water dispenser
  • Jetted tub
  • Freezer (stand alone)
  • 5 star upgrade
All of the above are covered under the Guardian plan.

Reviews & Ratings

Mesa - AZ 12-05-2016
Joe Holcomb,Mesa AZ
Posted On 12/05/16
Review No. 107426
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I was having air conditioning problems. I called AHG for service. In two days MBP HEATING AND AIR came to my house. My problem was fixed in Ten minutes. Thanks again to AHG HOME WARRANTY.
# 107426
Mesa - AZ 08-19-2016
Connie L.,Mesa AZ
Posted On 08/19/16
Review No. 105077
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Great service by Andrew and the whole team. I really appreciated the team effort and the time they have given to give me the best possible service they can give. I definitely appreciate.
# 105077
Phoenix - AZ 07-30-2016
Denise Walsh,Phoenix AZ
Posted On 07/30/16
Review No. 104298
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
LIARS LIARS LIARS LIARS, SCAM ARTISTS. TERRIBLE AND RUDE CUSTOMER SERVICE, FILED A COMPLAINT WITH THE BBB AHG COMPLETELY LIED ABOUT WHAT HAPPENED. AVOID THIS COMPANY!!! They come in to do a repair and they intentionally break something else to obtain more business! SCAM ARTISTS. I will continue to bash this company on the internet until my money has been refunded.
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# 104298
Gilbert - AZ 07-28-2016
Josh,Gilbert AZ
Posted On 07/28/16
Review No. 104210
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
How would you feel if you went out of town for a week and on the first day your wife tells you that the A/C is out. Well, I wasn't worried because I have a Home Warranty with AHG. I filed my claim at night and my A/C was repaired the next day before 2 PM. I don't have to have a home warranty, but I know that things are going to go wrong. My house was built in 2002 and several things have went wrong since I have started my home warranty. I have already saved over a thousand dollars by only having to pay a $54.00 service fee. Home Warranties are worth it and as I said before, I stand behind my product. view less
How would you feel if you went out of town for a week and on the first day your wife tells you that the A/C is out. Well, I wasn't worried because I have a Home Warranty with AHG. I filed my claim at night and my A/C was repaired the next day before 2 PM. I don't have to have a home warranty, but I know that things are going to go wrong. My house was built in 2002 and several things have went
... view more
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# 104210
Chandler - AZ 07-09-2016
Anne,Chandler AZ
Posted On 07/09/16
Review No. 103285
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I am VERY happy with the help I received from American Home Guardian today! The staff is friendly and informative about home repairs and the service provider was one time, clean, and replaced my disposal in about 30 min... He made the job look super easy. I am grateful that I have such a good home warranty
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# 103285
Mesa - AZ 06-09-2016
H Wright,Mesa AZ
Posted On 06/09/16
Review No. 101892
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I am very pleased with the service I have received from AHG! Their staff has always been very polite and a true pleasure to work with each and every time I have filed a claim. I have also been very, VERY impressed with the service companies that they have sent to my home to make repairs. They always call to tell me they are on their way, they show up on time and I they always communicated with me about what they did to fix the problem. Thank you for reading this-- I hope you will choose AHG for your home warranty company! view less
I am very pleased with the service I have received from AHG! Their staff has always been very polite and a true pleasure to work with each and every time I have filed a claim. I have also been very, VERY impressed with the service companies that they have sent to my home to make repairs. They always call to tell me they are on their way, they show up on time and I they always communicated
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# 101892
Mesa - AZ 06-06-2016
billy d.,Mesa AZ
Posted On 06/06/16
Review No. 101695
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Carlos found a way to work the pipe issue I had and fixed the problem. He did a fantastic job and is a great representative for your company. Thank you.
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# 101695
Gilbert - AZ 06-03-2016
Sashi Silbergleith,Gilbert AZ
Posted On 06/03/16
Review No. 101624
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
As a realtor we are solicited for business from home service companies all the time. I chose to partner with AHG because of the people (Josh Guzowski) and pricing. I have used AHG for my buyers way more times then not and we even added a policy on our personal property. Well thank goodness we did because our AC stopped working. One call and we had a tech out the next day. It was a simple blown fuse which the tech upgraded to the AC manufacturers maximum amperage and the unit has been working better and blowing colder since. I don't think that a simple fuse would make it work any better but it has. the thermostat proves it (we couldn't get it below 82 before the unit crapped out and now it's a pleasant 78).

there's lots of options out there and I know where my business goes, both professionally and personally, because of the people and service I receive.

Thanks AHG! view less
As a realtor we are solicited for business from home service companies all the time. I chose to partner with AHG because of the people (Josh Guzowski) and pricing. I have used AHG for my buyers way more times then not and we even added a policy on our personal property. Well thank goodness we did because our AC stopped working. One call and we had a tech out the next day. It was a simple
... view more
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# 101624
Houston - TX 05-18-2016
Prakash Paul,Houston TX
Posted On 05/18/16
Review No. 100946
3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Overall Rating:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Very professional and knowledgeable service providers. The service offered was quick and reliable. Meet the expectations.
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# 100946
Mesa - AZ 05-16-2016
Mark I.,Mesa AZ
Posted On 05/16/16
Review No. 100895
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Very easy company to work with. Employees are very friendly. Claim submittals are quick as can be expected and payments for claims are turned around quickly. Great company!
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# 100895
Chandler - AZ 05-13-2016
April,Chandler AZ
Posted On 05/13/16
Review No. 100799
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Worst company I've EVER dealt with. They are completely unethical and lie every opportunity they get. They approved (multiple times) a repair for our oven in February and when I filed a complaint with the BBB a month later for another issue, the next day they said they no longer covered the oven repair back in February and issued me with an invoice of over $700 in new charges. When I filed a complaint with the Arizona Attorney General and the BBB their response was once again full of lies and said that my call was for a contractor referral only. I immediately cancelled my contract and they took the oven repair charges out of my refund check. This company is SO awful. We have paid them over $1100 for our warranty services, and not only did they refuse to repair covered items they told me were approved, after we cancelled our contract we received a refund check for $282 for barely 3 months of coverage. This company is a complete scam! view less
Worst company I've EVER dealt with. They are completely unethical and lie every opportunity they get. They approved (multiple times) a repair for our oven in February and when I filed a complaint with the BBB a month later for another issue, the next day they said they no longer covered the oven repair back in February and issued me with an invoice of over $700 in new charges. When I filed a
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# 100799
Mesa - AZ 05-10-2016
Janet c.,Mesa AZ
Posted On 05/10/16
Review No. 100684
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Never thought how convenient it was to have a home warranty until my a/c went out. Just by a simple call to AHG took all my troubles away. Literally just called and they got my info, I paid my service fee and off they went. Two hours later got a call from their vendor to schedule my appointment they came out and got my unit up and running back to normal. Honestly very thankful that I was talked in to getting a home warranty and from shopping around AHG has by far the best prices for coverage plus no automatic increasing at time of renewal. view less
Never thought how convenient it was to have a home warranty until my a/c went out. Just by a simple call to AHG took all my troubles away. Literally just called and they got my info, I paid my service fee and off they went. Two hours later got a call from their vendor to schedule my appointment they came out and got my unit up and running back to normal. Honestly very thankful that I was
... view more
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# 100684
Mesa - AZ 04-28-2016
Autther,Mesa AZ
Posted On 04/28/16
Review No. 100211
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I was very pleased with the attention American home guardian showed me as I was shopping for a home warranty. The person I talked to explained all of the coverage and made sure that I knew exactly how to file a service request (over the phone or online). It is very obvious to me that American home guardian cares about their customers and their employees. I am glad to be a customer!
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# 100211
Mesa - AZ 04-19-2016
Kristi C.,Mesa AZ
Posted On 04/19/16
Review No. 99923
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Everything was great except having to wait for the part. I was out a washer for more than a week. Shoukd be able to find part locally instead of waiting a week!
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# 99923
Mesa - AZ 03-30-2016
Jo F.,Mesa AZ
Posted On 03/30/16
Review No. 99323
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
They did a great job!! Client AHG Home Warranty definitely deserves a five out of five star rating. There's no negative experience or whatsoever about this company. They have been consistent and a breeze to work with.
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# 99323
Mesa - AZ 03-23-2016
Gina H.,Mesa AZ
Posted On 03/23/16
Review No. 99117
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Very personable and professional
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# 99117
Mesa - AZ 03-15-2016
Elsie O.,Mesa AZ
Posted On 03/15/16
Review No. 98655
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Andrew has done repairs in my house and is very knowlegable at what he does. He is also very pleasant to deal with. Also, would like Andrew to be my repair guy
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# 98655
Mesa - AZ 03-03-2016
James R.,Mesa AZ
Posted On 03/03/16
Review No. 98121
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I am very happy with the service I have received from American Home Guardian. Fair price, fast service and very accommodating staff. I have given their contact information to several people.
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# 98121
Phoenix - AZ 02-24-2016
Judy Benson Mealy,Phoenix AZ
Posted On 02/24/16
Review No. 97861
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Horrible service! AHG had their contractor come out and their employee put a hole in our pool deck. Neither Blue Diamond nor AHG will provide their insurance information so my deck can get fixed. Instead, AHG actually had the audacity to recommend I submit to my insurance company. Terrible
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# 97861
Salt lake city - UT 02-20-2016
Bf,Salt lake city UT
Posted On 02/20/16
Review No. 97771
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I don't say thanks ... I say thank-you very much! I just realized that AHG saved me more tha. $1000 in home repairs, ...these guys are fantastic! as I'm writing this review, I'm also baking a pie for the nice gentleman my house Everyone needs AHG Home Warranty!
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# 97771
- TX 02-11-2016
Merv TX
Posted On 02/11/16
Review No. 97465
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
I would think twice about using this company. A simple ceiling fan repair drug out for two months and I still don't have a replacement installed. The service contractor tried to avoid the repair (not worth his time) and the company gave a sub-par offer to remedy it. We actually lost money on that service call with no comparable replacement. You might consider carefully what better options you have for home warranty. view less
I would think twice about using this company. A simple ceiling fan repair drug out for two months and I still don't have a replacement installed. The service contractor tried to avoid the repair (not worth his time) and the company gave a sub-par offer to remedy it. We actually lost money on that service call with no comparable replacement. You might consider carefully what better options you
... view more
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# 97465
Casa Grande - AZ 01-25-2016
Eugenia Smith,Casa Grande AZ
Posted On 01/25/16
Review No. 96936
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
NOT A PROFESSIONAL COMPANY!!! I have been with this company for almost 3 years and this is only my 2nd claim. It was for my 2 1/2 yr old upright Freezer and the costumer service that AHG has gave is terrible!! I have to follow up on all calls to schedule appointments and when I talk to the AHG Rep. Lucenda she talks over me and is not client friendly at all. She says she will return calls and does not and when I call her back it appears that she has no time to call me. I have been without a Freezer for over a week and it appears that they do not care one bit, BUT they were very fast to take my deductible payment!!!

Needless to say I will be looking for another Home Warranty Company. view less
NOT A PROFESSIONAL COMPANY!!! I have been with this company for almost 3 years and this is only my 2nd claim. It was for my 2 1/2 yr old upright Freezer and the costumer service that AHG has gave is terrible!! I have to follow up on all calls to schedule appointments and when I talk to the AHG Rep. Lucenda she talks over me and is not client friendly at all. She says she will return calls and
... view more
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# 96936
Mesa - AZ 01-24-2016
Robert Gianguzzi,Mesa AZ
Posted On 01/24/16
Review No. 96923
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
I was impressed by the coordination of the efforts- especially on memorial day weekend as my AC unit needed repair!!
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# 96923
Chandler - AZ 01-14-2016
Roland Ferrera,Chandler AZ
Posted On 01/14/16
Review No. 96520
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
I had this company for 3 years. The service companies did a good job, the office, unless a small problem, always found a reason why it shouldn't be covered. My first issue was a cracked cooktop. Although the contract clearly states cooktops are covered my claim was rejected because there is, in another section a statement they don't cover glass. I am not sure how many clients would agree a cooktop is a cooktop, glass is something else. Claim remained rejected right up to President. My last issue was a leak in AC. They arrived cut a hole in the wall, they called in a water damage company without my knowledge or consent and then sent me a bill for the work because the leak wasn't covered. They cancelled my policy and I never knew untail I called with an issue. view less
I had this company for 3 years. The service companies did a good job, the office, unless a small problem, always found a reason why it shouldn't be covered. My first issue was a cracked cooktop. Although the contract clearly states cooktops are covered my claim was rejected because there is, in another section a statement they don't cover glass. I am not sure how many clients would agree a
... view more
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# 96520
Mesa - AZ 11-23-2015
Daniel C,Mesa AZ
Posted On 11/23/15
Review No. 94745
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Customer Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Service Timeliness:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Knowledge of technician was very impressive. AHG Home Warranty is simply the best! And I cant think of any company in this line of business which can provide the same amount of dedication and customer support!
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# 94745
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