American Home Guardian
Home Warranty Plan Details and Reviews for American Home Guardian
Premium: $319
Deductible: $50
Effective: From the day of purchase
Web: americanhomeguardian.com
Deductible: $50
Effective: From the day of purchase
Web: americanhomeguardian.com
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 12 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 12 Rate this Company!
Coverage Area: Arizona, Nevada, Texas
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Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
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They love the word NO. It’s actually pretty bad when their own technican tells me that, American Home Guardian hates to pay for anything. This company is a joke.
My experience with this company seems very similar to another home warranty company that just received instructions to stop doing business in Arizona – National Home Protection. After paying for a few small repairs over the past 3 years, I just tried to make a claim on an AC repair! Of course since this repair could run close to $1,000, they said “No”! They said “the unit wasn’t properly serviced”. Except that their technician (same company) had been out to do repairs on the unit each of the last two years. During those visits, the tech never mentioned anything about additional needed repairs or service! Another scam company. Everything will be fine as long as you never try to file a big claim (anything over $300)…
Great customer service and Fast service. Thanks for thaking great care all my home repair needs. AHG is the best!!!
It took one call and in less than 4 hrs everything was fixed! A repair man was sent out and the AC was working in no time. Even my property management company was shocked with the quick turn around. Amazing Service! Highly recommend American Home Guardian!
Company wont pay for anything. I had a claim on my Water Heater and they told me the max they will pay is 200.00 and to look at there policy. when it does not state anything about that
Wow, buyer beware. We choose this company because they garunteed “Energy Saver” replacements on all appliances.
The replacements that they will give you are the “Builder’s Grade” which means garbage. For instance, we have a wall oven, first they said they don’t repair wall ovens then they gave me a $210 replacement check, as if I can buy a decent oven for that amount. That’ is not a replacement, in fact, I can’t even buy a warming oven for that price.
I’m so furious. And, if we didn’t want to take the check we could get a $220 gift card for Sears.
Please do your research and go with a reliable company.
Thank-you, Thank-you, THANK-YOU AHG!!! This does not seem to be enough to express how I feel about this company. I am so happy I have had the American Home Guardian warranty plan covering my house for the past 3 years! Every time I call your office I am greated with very nice people that I feel truly want to help me get my home repairs take care of ASAP! All of your Tech have been “Top-notch” and very professional. The last time I called your office was because my heater was not working and I had a house full of visitors from out of town. The tech was at my house in less than an hour and made a very complicated repair the the same day. I am soooooo Grateful for your company. Again, THANK YOU, THANK YOU, THANK YOU. AHG has saved me thousands of dollars EVERYONE SHOULD HAVE THIS COMPANY AS YOUR HOME WARRANTY PROVIDER.
My home is over 20 years old and my HVAC is original. When I was shopping around for a home warranty company, I exchanged several emails with AHC’s “director of sales and marketing” and asked whether or not they will cover full replacement of HVAC if it does break down, since it’s so old. He said so long as I pay for the optional “platinum protection” coverage it will.
Well, my furnace broke down almost two months ago and AHC is only willing to pay $900 for the ENTIRE COOLING AND HEATING system and if I only use the $900 on the furnace (quoted $1700 by their technician) they will not be responsible at all if my cooling breaks down in the coming summer… this is not at all full coverage replacement. I’ve sent a complaint against them to the BBB, Texas Attorney General, as well as the FTC, and AHC has thus far ignored all of them and have not contacted me nor sent me any check. In the mean time, it’s winter time and I’ve been freezing in my house (I think I’m getting sick, too…)
I do not recommend them to anyone.
My warranty was coming up for renewal and I had not received an invoice. I contacted them and was told that they were probably not going to be renewing my contract. When I asked why they said they would check and call me back. Well needless to say they did not call back but instead sent me an e-mail notifying me that my contract would not be renewed per a specific section in the contract. They also indicated that it had been reported to them that my HVAC unit was 20+ yrs old. Well according to all my records it old but not that old (16 yrs) but it was their poor customer service that lead to their POOR overall rating.
So far, it has been a month already and our air conditioning unit has not been repaired. I called in April when we realized the unit was not cooling. A repairman came and put in freon. 3 weeks later, we realized, as it got hotter and hotter in TX that the unit was not cooling and called again. This time is took 2 weeks for someone to come out to check because they were too busy. This time the technician said the unit needed replacing and someone from the warranty company would call us the following week. There was no call so we called them on Wednesday. Again, we were promised that someone would be here today (Friday). I stayed home from work to wait for the 3rd time – without pay – no one called or came. I called the home warranty company and was put on hold for nearly 30 minutes. When she returned, she had no explanation or solution and said she would call me back when she knew something. I’m still waiting…will we just have to wait until December and open the windows to get cool air…I’m wondering how to file a formal complaint!
This company has taken 2 mnonths so far to do nothing about the fact that we have no air conditioning. They have called 3 different service companies who have all said an evaporative coil needs replacing but they will not authorize the work to be done. We would like to sue if anyone knows how we can go about this. The company is horrible – do not use!!!
I AM AMAZED WITH THIS COMPANY! I had another well known company tell me that my air conditioner coil was leaking and it would cost 1300.00 to replace. I was told I needed a new coil. I then remembered my warranty with Soronan and OMG! I explained the situtation. There was a tech out the very next day and Viola! It was repairable at the price of 200.00. I saved 1100.00… Wow! What a difference a phone call makes!