Comments on: American Home Guardian

By: Pam, Phoenix, AZ

Pam, Phoenix, AZ — Wed, 28 Jul 2010 20:44:49 +0000

I AM AMAZED WITH THIS COMPANY! I had another well known company tell me that my air conditioner coil was leaking and it would cost 1300.00 to replace. I was told I needed a new coil. I then remembered my warranty with Soronan and OMG! I explained the situtation. There was a tech out the very next day and Viola! It was repairable at the price of 200.00. I saved 1100.00… Wow! What a difference a phone call makes!

By: Kathy Fox, Garland, TX

Kathy Fox, Garland, TX — Wed, 30 Jun 2010 21:03:26 +0000

This company has taken 2 mnonths so far to do nothing about the fact that we have no air conditioning. They have called 3 different service companies who have all said an evaporative coil needs replacing but they will not authorize the work to be done. We would like to sue if anyone knows how we can go about this. The company is horrible – do not use!!!

By: Kathy, Garland, TX

Kathy, Garland, TX — Fri, 25 Jun 2010 19:09:26 +0000

So far, it has been a month already and our air conditioning unit has not been repaired. I called in April when we realized the unit was not cooling. A repairman came and put in freon. 3 weeks later, we realized, as it got hotter and hotter in TX that the unit was not cooling and called again. This time is took 2 weeks for someone to come out to check because they were too busy. This time the technician said the unit needed replacing and someone from the warranty company would call us the following week. There was no call so we called them on Wednesday. Again, we were promised that someone would be here today (Friday). I stayed home from work to wait for the 3rd time – without pay – no one called or came. I called the home warranty company and was put on hold for nearly 30 minutes. When she returned, she had no explanation or solution and said she would call me back when she knew something. I’m still waiting…will we just have to wait until December and open the windows to get cool air…I’m wondering how to file a formal complaint!

By: Gene, Phoenix, AZ

Gene, Phoenix, AZ — Tue, 02 Feb 2010 23:56:47 +0000

My warranty was coming up for renewal and I had not received an invoice. I contacted them and was told that they were probably not going to be renewing my contract. When I asked why they said they would check and call me back. Well needless to say they did not call back but instead sent me an e-mail notifying me that my contract would not be renewed per a specific section in the contract. They also indicated that it had been reported to them that my HVAC unit was 20+ yrs old. Well according to all my records it old but not that old (16 yrs) but it was their poor customer service that lead to their POOR overall rating.

By: Joyce, Cedar Park, TX

Joyce, Cedar Park, TX — Mon, 14 Dec 2009 03:04:02 +0000

My home is over 20 years old and my HVAC is original. When I was shopping around for a home warranty company, I exchanged several emails with AHC’s “director of sales and marketing” and asked whether or not they will cover full replacement of HVAC if it does break down, since it’s so old. He said so long as I pay for the optional “platinum protection” coverage it will.

Well, my furnace broke down almost two months ago and AHC is only willing to pay $900 for the ENTIRE COOLING AND HEATING system and if I only use the $900 on the furnace (quoted $1700 by their technician) they will not be responsible at all if my cooling breaks down in the coming summer… this is not at all full coverage replacement. I’ve sent a complaint against them to the BBB, Texas Attorney General, as well as the FTC, and AHC has thus far ignored all of them and have not contacted me nor sent me any check. In the mean time, it’s winter time and I’ve been freezing in my house (I think I’m getting sick, too…)

I do not recommend them to anyone.

By: mesahomeowner9

mesahomeowner9 — Fri, 11 Dec 2009 21:58:24 +0000

Thank-you, Thank-you, THANK-YOU AHG!!! This does not seem to be enough to express how I feel about this company. I am so happy I have had the American Home Guardian warranty plan covering my house for the past 3 years! Every time I call your office I am greated with very nice people that I feel truly want to help me get my home repairs take care of ASAP! All of your Tech have been “Top-notch” and very professional. The last time I called your office was because my heater was not working and I had a house full of visitors from out of town. The tech was at my house in less than an hour and made a very complicated repair the the same day. I am soooooo Grateful for your company. Again, THANK YOU, THANK YOU, THANK YOU. AHG has saved me thousands of dollars EVERYONE SHOULD HAVE THIS COMPANY AS YOUR HOME WARRANTY PROVIDER.

By: Jessica Lacy

Jessica Lacy — Mon, 09 Nov 2009 18:49:31 +0000

Wow, buyer beware. We choose this company because they garunteed “Energy Saver” replacements on all appliances.
The replacements that they will give you are the “Builder’s Grade” which means garbage. For instance, we have a wall oven, first they said they don’t repair wall ovens then they gave me a $210 replacement check, as if I can buy a decent oven for that amount. That’ is not a replacement, in fact, I can’t even buy a warming oven for that price.
I’m so furious. And, if we didn’t want to take the check we could get a $220 gift card for Sears.
Please do your research and go with a reliable company.

By: Jack AZ

Jack AZ — Fri, 28 Aug 2009 02:40:29 +0000

Company wont pay for anything. I had a claim on my Water Heater and they told me the max they will pay is 200.00 and to look at there policy. when it does not state anything about that

By: Belinda,Chandler AZ

Belinda,Chandler AZ — Wed, 26 Aug 2009 16:26:00 +0000

It took one call and in less than 4 hrs everything was fixed! A repair man was sent out and the AC was working in no time. Even my property management company was shocked with the quick turn around. Amazing Service! Highly recommend American Home Guardian!

By: Rob, phoenix

Rob, phoenix — Thu, 20 Aug 2009 22:41:07 +0000

Great customer service and Fast service. Thanks for thaking great care all my home repair needs. AHG is the best!!!