Comments on: American Home Shield (AHS)

By: Anna Greene-Hicks, Stillwater, OK

Anna Greene-Hicks, Stillwater, OK — Sat, 04 Feb 2012 19:25:09 +0000

We had this service as part of our contract to purchase our new home. The air conditioning unit went out within 6 months.

AHS response time is horrific – their several day turnaround and the cheap repairman they sent and his unreliability cost us almost a month to the first visit. After two months of trying to get it fixed with their bargain repairman, we demanded a new one we knew who worked great. When we DID have to replace the unit, they tried three different excuses why they wouldn’t cover it. Then they only allowed the cheapest, least efficient, off-brand model available (not even exaggerating), so we opted to upgrade. While the model only cost RETAIL about $300 more, we had to pay $1,200 extra and that’s with a deal from the appliance salesperson that saves us around $1,000. We MIGHT have saved $1,000 off of buying it new from them ourselves, but, it’s better than nothing. We’re trying to get two more appliances fixed/replaced, but it’s only been a month of calling on them, so no repairmen have showed yet. They also have a WHOLE SLEW of exceptions and reasons they won’t cover.

My recommendation: if you pay for it, don’t waste your money – you’ll save money in Excedrin, but if you are buying a house, have the seller buy it for that first year to protect yourself – if you have an option, however, I would definitely choose another company.

By: Horrid Service

Horrid Service — Sat, 04 Feb 2012 03:18:35 +0000

The people on the 800 Support line are quite nice and do their job well; however they will not go to extremes to assist you if you have a problem that isn’t ‘standard’. AHS has the worst contractors and communication with said contractors. I reported a AC problem on a Sunday (which is a plus) however it’s now been 12 days since I reported that problem and my AC is still broken while I sweat in my bed when I try to sleep at 94% humidity. My orders were cancelled without my authorization and their contractors try to run scams. AHS will not change contractors once they are assigned to you so no matter how horrible the service is AHS just doesn’t care. Supervisors offer no assistance and no one cares to solve your problem or go out of their way to correct mistakes they made.

DO NOT choose AHS – They won’t care about you, they’ll provide the “bare minimum required” (quoted by a supervisor) to get your problem fixed, and they’ve leave you with your issue without a care in the world.

By: reza Decachi

reza Decachi — Sat, 04 Feb 2012 02:58:12 +0000

My issue is not as petty as most of the issues listed on this page. LIke some said they AHS could not make it on friday so i had to wait a weekend.. BOOHOO…

I have been a happy client for 12 years. 4 years ago a AHS contracter broke my AC Coil and AHS had a brand new unit installed 4 days later. The failure was my dishwasher Inner Door Seal fell out and AHS sent Sears to fix it..

They fix it but damaged the door latch in the process. Sears comes out a second time to fix the door latch and then broke the hinges on the door when they fixed the door latch. 3rd time they came and did not bring the proper parts. So 2 months broken dishwasher and i demanded AHS to send someone new and sears was not allowed at my house again. AHS is refusing to send someone new. I said simply give me a new contracter, i will pay the service fee again and they still refuse.

It seems that AHS now would rather keep a contracter happy even after 3 failed attempts than a customer of 12 years.

By: Dan, Fullerton, CA

Dan, Fullerton, CA — Thu, 02 Feb 2012 23:26:39 +0000

If they worked as hard at repairing legitimate claims as they do turning EVERYTHING down they would be a top rated company and rake in new premiums as well as renewal premiums. Terrible company that is in the business of not doing business.

By: Ryan Couture, Billings, MT

Ryan Couture, Billings, MT — Thu, 02 Feb 2012 19:48:35 +0000

AHS is one of the worst companies I have ever dealt with. Their system is horribly flawed and they have every itention to simply deny any claim you may have that is more than your contract amount. I moved into a house and had purchased coverage for a septic sewage ejector pump. Mine failed. I called them for service, and they sent someone out. The plumber catagorized it as a “sewage ejector pump” which AHS says is not covered. I proceeded to spend over 2 hours on the phone discussing this with them, and they refused to contact the plumber to reverify that it is in fact a SEPTIC sewage ejector pump, and thus would be covered. They also refused to contact sales to confirm the coverage I had, stating that their denial stands. On top of it, out of the 5 people I contacted, 4 were incredibly rude and talked “down” to you. Only one was helpful, but she was not empowered to actually DO anything about this. In the end I had to pay hundreds out of pocket for a claim that was valid, because AHS refuses to listen to me. Trust me, stay away, you are better off just hiring your own contractor if anything should happen. In the end its less money and far less hassle.

By: Sherry Macabe

Sherry Macabe — Thu, 02 Feb 2012 19:28:38 +0000

Horrifying. This was once a reliable and dependable company. They now have second or third rate technicians who game the system to keep service calls coming in from them resulting in repairs are delayed, without full disclosure and they do not offer any follow up to make sure your problems have been or are properly handled, or in a timely fashion. I had to fight with them for over 7 weeks to get a water heater replaced – 10 years earlier it was handled by them properly and efficiently. Look elsewhere – they have degenerated into a delinquent service.

By: Nancy Harlow, Mountain View, CA

Nancy Harlow, Mountain View, CA — Tue, 31 Jan 2012 22:34:47 +0000

I had AHS for a total of 17 plus years. They were fantastic the first 6 to 7 years, and replaced a stove for me, my washer and dryer and fixed my garbage disposal. the next few years I did not have an occasion to call them. About 4 years ago I called them to fix my garage door and they performed a minor adjustment and fixed it. The last 3 years I have called them 3 or 4 times to fix my refrigerator. The 1st time the freezer wasn’t working and the 1st repairman “fixed” the fan and left. Still didn’t work. A 2nd repairman came, fixed the fan again, tried to charge me another $60, but it was fixed. I lost about $100 worth of food. A couple months later the refrigerator didn’t work and they sent 1st repairman, he did an adjustment and it seemed to work a couple days, then died. A 2nd repairman came, said he couldn’t fix it because it needed cleaned and tried to charge me another $60. Then he told me the company would get back to me about the repair. 2 WEEKS later (after 4 or 5 calls) they finally told me they wouldn’t fix it. I would have been okay if they had let me know within a couple days, but I lost another $200 worth of food. Someone needs to sue these people. This is far worse than bad service – it’s HORRIBLE.

By: Keith Singletary

Keith Singletary — Tue, 31 Jan 2012 21:29:50 +0000

Very poor service. The worst I have ever experience. Call in a Oven repair request on December 9th, still not repaired. It is January 31 now, and still not working. Sent out contractors that don’t know anything about how to troubleshoot the issue. Ordered parts that are not needed. Finally sent Sears repair out, and they discover the issue less than 30 minutes, but can’t fix it because it is an Electrical issue with the wiring. AHS sent out a Electric contractor, the first one was of no service. So still waiting while they contact another Electrician who has the tools to make the repair. Currently looking in the yellow pages to fine someone.

By: Jay Steinkamp, kildeer, il

Jay Steinkamp, kildeer, il — Tue, 31 Jan 2012 00:34:07 +0000

This is a follow up to my posting on 1/20/2012.

Today, day 19: microwave problem still exists. It still doesn’t function. A second repair person came out to assess the problem and concurred with the prior assessment: its broken. That was a Saturday when he came out (Day 11) but it wasn’t until Monday that he called together an estimate on the part. It wasn’t until Tuesday (day 14) that he got back to AHS with the estimate. AHS resubmitted for a third opinion, and I lost my mind. Before I went into cardiac arrest for the rage, a nice woman read through all the notes and in a sweet southern accept said “oh my, you’ve been through enough, I’m going to approve this for repair”. It’s been another 7 days and still no word. I repeat, DO NOT DO BUSINESS WITH AHS.

By: Chris Evans, Kailua, Hawaii

Chris Evans, Kailua, Hawaii — Mon, 30 Jan 2012 23:36:13 +0000

I would not recommend this company at all. I have two policies on 2 houses and almost everything that has come up for repairs has been denied. The phone service is poor. Some of the repair vendors have been poor, rude, and slow. Worst of all is most normal things that should have been covered have not been covered. Don’t listen to the sales people because what they tell you a bunch of lies. On the phone they will tell you it is covered but then the fine print has allowed them to weasel out of almost everything we have needed repairs on. Never again will I use American Home Shield. What a big waste of money!