American Residential Warranty
Home Warranty Plan Details and Reviews for American Residential Warranty
Premium: $410
Deductible: $50
Effective: 30 days after enrollment
Web: arwplans.com
Deductible: $50
Effective: 30 days after enrollment
Web: arwplans.com
Special plans available for selected appliances only
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Happy with their service. I used them for a washer repair because I thouhgt my unit was broke. They tried to trouble shoot it over the phone, that didn’t work. The next day a tech was out and fixed within 5 minutes because of a fuse part. 175$ saved. Thanks American Residential Warranty.
R. Barnett Jr.
I purchased a home warranty with American Residential Warranty when I purchased my home in June of 2011. I had never required their services until my kitchen sink clogged on 12/23 with family in town. I immediately contacted them and was told a plumber would be in contact to come out. After not getting confirmation that someone would be coming out, I called the next day to make them aware only to be told by their after hours support that he could not assist and my only option was to find a plumber, convince them to fax in their information and rates, wait or approval and then be allowed to use their services. This was after having to make upwards of a dozen calls to their support line until after hour worker picked up. When their offices did officially re-open, I called them and told them I wanted someone immediately given that I’ve been in this situation for 3 days now. No one seemed concerned and despite being told that I would get a call later that day from a plumber, I did not. After their lack of service, I finally gave up and called my own plumber who was able to come out that very same day. I contacted ARW in writing telling them that they had failed to provide service the one time I needed them and that since this was my only time using them, I wanted a refund in the full amount by check sent to my address. After a significant amount of time went by, I finally heard from them telling me they would only refund the remaining time which was unacceptable. To this date, I have yet to receive anything else from them and looking at their dismal C- Better Business Bureau rating, I’m not surprised. To say this company is running a scam would be putting it lightly in my opinion and they should not be allowed to operate with such a track record.
Our company was contacted by American Residential Warranty in Sept 2011 to do a repair for a swimming pool. We did the repair in a timely manner, submitted the claim and still have not been paid. Unfortunately, we were contacted again in Nov and again we took care of the client and have yet to receive payment from ARW.
I have contacted them several times regarding theses open invoices. I was told in Dec that they were still about 30 days out on payments. When asked why, I was told that they were “really backed up from the summer claims.” Give me a break!!
ARW responded immediately by sending out a local appliance repair serviceman. Unfortunately, he was not able to repair my Whirlpool refrigerator. It was not ARW’s fault that this person was not well learned in the repairs of WP appliances. After coming to my home twice, the repairman took the $55 fee and ran; but, not without saying some very uncomplimentary remarks against ARW. When I told ARW what had happened, they called Sears repairs out and did not charge me again for the deduction. Sears took care of my refrigerator with no problem. They were quick, clean, and precise. I thank American Residential Warranty for their persistence in making sure I was serviced and satisfied; and, for their kindness, understanding, and empathy for what I was going through with the first repairman. This is why I rated “service timliness” a 3, because a lot of time was wasted with this “so-called appliance repairman”. They promised they will never use him again for other calls. Thank you again ARW.
I own a one man Heat and Air Company with my wife as my helper. We responded to a call in Sparta, Ga. It took a week to get the customer to answer my calls then he couldn’t make time for us to repair his electric heat. Two weeks later the company called us to work the same job again. The customer maid arrangements for his sister in law to meet us. We got to the job and found that it was worked on by someone else and they had left wires loose. After contacting American Residential they had me pull off and considered the problem a pre existing condition. The customers sister in law was nowhere around and I couldn’t collect my $50.00 copay. ARW told me to pull off and they would cover the copay. That was over 2 months ago and Carolyn from ARW told me that I have to collect that money from the customer because the problem was not a coverable problem. I will never work for them again. I have never had any such problems with Old Republic Home Warrenty or 210 Home Warrenty. Tom James owner Acurate Air, Harlem Georgia
They are the worst. I took the highest plan that included kitchen exhaust fan. However they found some ridiculous reasons that didn’t even make sense to anybody. They just had to force me to cancel my policy. I think it is a scam.
Good Service. Called twice. Spoke to Duane on the Friday after ThanksGiving because my frigerator went out and my dishwasher the same day. Fridge was fixed the same day and I am still waiting on a part they ordered for the dishwasher. However, they charged me $55 deductible for labor. Overall i am satisfied with my warranty choice and it has saved me money.
This is in response to Premiere Heating. We have contacted Mr. Clawson numerous times in regards to this invoice. We do not have it and have asked to send it in again. Once the invoice is sent in we will pay it immediately. All other work performed in the past from this contractor we have paid on time as the invoices were received.
-ARW
American Residential contacted me on 7/10/11 to work on one of their customer’s Air Conditioners, I responded to this service call, the same day that I was notified. The customer paid their deductible that same day. I have faxed an invoice to this company for payment, 4 times and mailed it to them as well. I have called and left numerous messages and no one will return my calls. As of this date, I STILL HAVE NOT RECEIVED PAYMENT FOR MY SERVICE PROVIDED. This company is a sham! Jeff Clawson Owner/Operator Premier Heating/Air Conditioning Co.
Problems with this company (I have used another one too .. it’s better): (1) contract covers only 11 months .. wait period of 30days made plain, but not that the contract expires in 11 months. (2) they use A&E Service (actually Sears). Rep covers too much area .. had to wait for 1 week for 1st visit, then another 10 days for the part & rescheduled visit (a standard washer water valve). Parts apparently have to be ordered from a central supplier .. no local purchases. (2) the “customer service” person assumes NO responsibility for timely part delivery nor the return service visit timing. (they were scheduling a week-out from when my part arrived … repairman already scheduled for a week .. we cannot change. (They need more service companies in the area, as alternates). The real problem is that there is NO CUSTOMER SERVICE after the “booking.” (3) they put limits on total costs .. ie., will only pay abt. $600 for an A/C air handler if over 10yrs old.
I have purchased this for my condominium in Fort Lauderdale. I rent it out seasonally. My tenants have utilized there service on 2 occasions and told me they did a great job. They replaced a washing machine and have done work with the A/C as well. Overall they have saved me around $1600 in 2 years I have had them.
American Residential Warranty is the BEST warranty company that I’ve ever worked with! I really like their service because the price is reasonable, they have same day service and they really resolve the issue. The customer service department is very helpful and friendly. Overall, I am extremely happy with their service and I would recommend this company to anyone. They are the best!
I am only rating this a 1 because there is nothing else lower. 12 phone calls with voice messages left. 6 faxes and 3 emails. Not one has been returned. This company is a scam.
It’s not worthy to have the warranty from this company, according to the policy, they maxium they will pay is hardly more than what you paid for the insurance, so why bother to buy the “insuance”. Also they charge for full year, but actually don’t provide service for first month, end up the payment is for 11 month, not the full year. I canceled the service after find out all policy detail, didn’t use any of their service. Strongly recommde not using this company!
did not honor my claim after they told me they would
I bought this policy to for my Mother-in-laws apartment. I figured it would be a good investment because all her appliances were pushing at least 15 years old. Anyway, last week the refrigerator gave out. I called in around 9:30 am and spoke to a customer service rep. I had to answer several questions about the fridge and what wasn’t working. They were able to schedule and get a Sears repairman out later that afternoon around 5:20. They were able to repair the problem and she had cold stuff in her fridge again later that night. All I had to pay was my $55 deductible.
My husband convinced me we should sign up for a warranty plan with these guys, and I was a little skeptical at first because didn’t want to have to worry about another bill every month. 4 months and 2 repairs later and I much rather pay a small price every month for peace of mind, knowing I don’t have to fork over a big check if anything goes wrong! My AC busted once and they were out the next morning. For a minor fridge repair they had someone out that night when I had called in the morning. I’m pretty impressed so far and these two repairs already almost covered the next year and a half in premiums so I’m very satisfied.
Poor company do business with. I’m cancelling 2 of my agreements with them.
I ordered with these guys, but canceled when I got the policy documents and saw how limited their coverage really was. Well, I canceled on July 12th, but here it is August 20th and they still have not refunded my money, even though they twice acknowledged they owed me a refund and that I had canceled properly. These guys are truly worthless. STAY AWAY. You have been warned, so if you go with them you have no one but yourself to blame.
Overall great experience with this company. AIR / Water Heat both fixed promptly 55$ for both saved me lots of money. I would strongly recommend.
Our a/c went out two nights ago, so I called American Residential and they had someone out here the next day. The a/c was fixed and it was a hassle free experience. I’ve had this warranty for almost a year and haven’t needed it until now – it just paid for itself with the a/c repair!
I would recommend this company based on this experience.
Got home from work on Friday at 5:30 it was so hot in my place. Figured I was in big trouble. I called ARW and spoke to Chris he said he could have someone out by Saturday morning, I told him it was about 100 degrees with the humidity, he told me he would call me back in a few and he would see if he could get someone there that night. Sure enough he called back and told me somone would be there after their last scheduled job of the day! I was so happy! Around 8PM guy showed up, pulled up in Sears truck, he could not have been nicer, he fixed my AC in about 30 minutes. We were so happy asked if he wanted to join us for dinner (he didn’t, he said he had to get home). All I can say is THANK YOU ARW! It would have been miserable!I could just imagine how much it would have cost me to call in after hours service elsewhere, it probably would have been a fortune!
You guys are the best!
Kellie
My first experience with this company was horrible I should of been tipped off when they sent my request to a company in Fort worth but I live in Garland once they finally got it to a company that is near my city the service request was not complete so my full problem was not addressed and instead of sending the tech back out I got a call three days later without an apology but an attempt to diagnose my problem by phone when I requested they send someone out I was told I would have to pay an additional service fee because of there neglect where is the justice in that so I told them I wanted to cancel my policy and he was all to happy to instruct me on how to do it buyers beware
We discovered today that 24/7 means a call center will respond to an emergency on the next “business day”. No one in the call center knew the guarantees provided. I read the book to them, and they “did not know” . If the heat is over 95 degrees the warranty calles it an emergency and promises to have AC repaired within 24 hours. Our appointment is one week out. The emergency number in the book is wrong. We did get the right one on our 4th call. The best they could promise is a call on Monday. It is Saturday and has been well over 100+ degrees for over 40 days her in TX and people dying of heat stroke. Elderly people living in the house. Our past warranty companies have been more responsive, without calling it an emergency. The plan says we can get our own licensed insured contractor if they cannot come within 24 hrs. No one would give us authorization to do that by email. Since other information was not accurate in the plan we are concerned we would not get a refund and do not have the funds to do this which is why we bought the plan. We are real estate agents and have recommended this service to many people now finding out the service is so poor.
I have had many of the same issues with this company that others have identified. Currently I am waiting for a reimbursement for a repair that I finally had to have done on my own since they would not follow through with their own contracted repair people. I ended up having to do all the calling of repairmen, and felt like I was the one doing all the work and follow-up. Spoke with representatives with ARW many, many times without any resolution. It just became ridiculous, time consuming and exhausting! They are polite but just don’t do anything. I also have spoke with Chris & Charri who no longer will call me back. Worst experience I’ve had with any business. It was a blessing when my contracts (I had four) expired.