The Warranty Group (Aon)
Home Warranty Plan Details and Reviews for The Warranty Group (Aon)
Premium: $379
Deductible: $75
Effective: 30 days after enrollment
Web: thewarrantygroup.com
Deductible: $75
Effective: 30 days after enrollment
Web: thewarrantygroup.com
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
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Aon warranty have been as The Warranty Group.
Complete review not available. Ratings are copied from old rating system
Text review not available. Ratings copied from old rating system
Complete review not available. Ratings copied from old rating system
Complete review is not available. Ratings copied from old rating system
“If you use their services, eventually they’ll cancel you!” We have been with this company for over 5 years. However, when it came time to renew, we didn’t hear from AON/TWG (either by call or letter). So, I decided to call and make and inquiry. I renewed, and thought all was copecetic, until I got a call back from the CSR. She stated that we were “blocked” from renewing. She couldn’t give a reason-had no clue why-just that we could NOT renew. Even when I called supervisors, they too, refused to renew us. Also, they had no answer why we were (blocked) canceled. I was flabbergasted, for I had NO IDEA why this was so?! Ws it because we filed 4 claims last year? They weren’t exorbitant, and besides, they had accepted the claims. Later on, one CSR suggested that it may have been because of our “over usage” of the insurance. WHAT? Nowhere in the contract is this stipulated, nor did anyone ever tell us we may have renewal troubles. So, you can have home warranty coverage, but make sure you don’t use it!! Isn’t that what a home warranty is for??? We’d always paid promptly with renewals and service fees, but we still cannot get an answer why we are not being renewed. Even with the myriad of calls, inquiries, etc., we still have no idea. AON/TWG told me I had to write my request, (wait 6-8 wks.) to the underwriting dept. They in turn would contact me (in writing) to PERHAPS explain why.
My suggestion is go with another company that is upfront and professional with their clients. I am finding that there are a lot of other reputable home warranty companies out on the market. Find one that doesn’t make the client “jump through hoops” and waste their time trying to get unattainable answers!
The price now to have the homeowners warranty is $489.00 and a $75.00 deductible. I was having trouble with my microwave called for service and the guy comes out to fix it and then tells me he has to order a part and it could take a week, and had to wait a week for a part, then another week for another part. So was out my microwave for a week. Then I call on the seal for my refridgerator, and the ice maker and they came and he said it would take a week to get the parts, then a week went by and the seal they sent me was dirty and used, so he had to send it back and I had to wait another week. And the ice maker was out for a week but we got that fixed, they sent the right part on that one. My airconditioner was not working and froze completely up and the service guy came out and worked on it for over two or three hours and told me the only thing he could find wrong with it was the coils were dirty and he had to clean the coils and that was not covered under the warranty and it cost me over $200.00 to get it cleaned and it is still not working, afraid to call on anything now because you don’t know what is covered or not covered.
Not very pleased with this Home Protection Plan.
So far I have used my warranty 4 times in 2 years. 3 out of the 4 times the service was superb. I did have an incident which became a long, drawn-out nightmare – it took 10 months to fix my dishwasher! My only complaint with the warranty co. was that they could have followed it more closely to resolve it in a more timely way but there were extenuating circumstances and their customer service reps were excellent. The final resolution was completely satisfactory and IMO they went above what the contract stated as being obligatory on their part in order to make it right. I recently had to have a blower motor replaced in my furnace which was very costly to them. They completed the service in less than 24 hours and with no hassle. I am due to renew next month and am now anxious to see if they continue to renew me based on some other reviews I have read.
So far, I am completely satisfied with this company.
This company does not operate in goof faith or make a good faith effort;Their m/o(and the way they operate)is nothing short of a “scheme to defraud”…This company is a ripoff…They will manufaucure excuses and show their bad faith in order to maximize their profits….Do not use this company!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I’ve had nothing but problems with my Home Warrenty. The people that they send are unrelyable, if they even decide to show up. When I can get my problems “fixed”, they will only pay for putting a band-aid on the problem, when i bought this warrenty i thought that they would actually fix things that were broke, not just band-aid stuff to last long enough for the warrenty to run out. My advise is DON’T SPEND THE MONEY for this kind of service!!!!!!
I’ve had quite decent service with the warranty group, with the exception of one time. It wasn’t their fault, but of the contractor I ended up using. I’ve renewed my policy and plan to do so again next year.
All in all AON is a good warranty service we have used them for the past 2 years and are getting ready to renew with them again. They have never given us problems getting items fixed and have twice now reimbursed me for problems. The first one was when they sent a contractor out to work on a toilet. The contractor could not find the part to fix it, so I did and AON paid me back for the part with no questions asked. I jsut had to send the bill in. The most recent is I had a heating guy out and there was a problem with one of my ducts. When he called the company to get approval to repair the problem he was told that ductwork was not covered. I had to pay the entire diagnostic bill. I called them after he left and explained that ductwork was not listed in the not covered section of my warranty and they quickly agreed to send me a check for both the diagnostic minus my deductable and for the repair of the ductwork. I will definately stay with AON. BTW They are now known as The Warranty Group.
The warranty company had us contact multiple companies and upon calling each company, each company said we don’t work with TWG. Meanwhile, our waterheater is leaking and about to bust. This had to be by far the worst warranty company on the face of the earth.
i bought an item with an extended warranty with a company that had its own repair center. As the company started to decline, they closed their repair center and sold all warranty contracts to this company. After the store closed…of course I needed a repair. There was a run around about how they couldn’t find me in their system. Eventually, after 1.5 hours on hold!!! they found me and told me where to send the item. They also told me that if the repair center could not repair the item, i would get money to buy a new one. The repair center, after three weeks of telling me “only a couple more days” told me they were sending it somewhere else and it would take another few months. I decided to call the insurance company and see how many ‘centers’ my item would have to bounced around to before it was deemed unrepairable. When speaking to the agent, she said, “it doesn’t matter what any of our representatives have told you, you need to follow what is in your contract.” when I explained that my original contract was through the store I bought the item from, and that I had nothing in writing from their company, she decided to transfer me to a supervisor. I am on hold while writing this. I have been waiting for this ‘supervisor’ for over an hour now. I have to say this is the worst customer service i have ever encountered. How am i supposed to trust a company when their employee say whatever they want, practically making up policies to appease their clients, then covering their tracks by stating that “it doesn’t matter what our employees say…” completely absurd. In my opinion, this company should have sent me a contract with all information as soon as i instigated the repair so that i would have something to follow. I will never deal with this company again, and hope to see my item…which I may say I make a living with…within the next year!
WE have found they are prompt with getting someone out to your house, AS LONG AS YOU MAKE THE CALL and not them! We had our air conditioner repaired 4 times in one summer! We of course were given the run around and they blamed it on the manufacturer, so of course I called and they sent one of their technicians out and I told him what I thought of their product since the unit was only 4 years old and already tearing up!!! We have made maybe 2 other claims, one on the garbage disposal which was fixed in one trip, the other the heater which took 2 trips. Now I’ve got a call into them today for our oven, not even sure if it is covered. But what I found out the last call we made was that the deductible had gone up instead of $50 it was $60 and I asked why they told me becuase of the amount of insurance we have, I asked if this was the type of business we did we never received a letter telling us this and we didn’t like that at all. Seems like no place anymore knows about CUSTOMER SERVICE. Wonder if they will return my call today? I was put on hold long enough to leave a message for someone to call me back. How long will we have to go without an oven? Will it even be covered? are these warranties a scam, you know when I was a single parent I panicked when I thouhgt I wouldn’t have the money to renew since it was only $50 a call and sometimes it was hunders of dollars for a repair. is it just like car insurance–you are betting against yourself that you WILL wreck.
Don’t answer the phone…Looooong on hold times, without answering the phone….need to really dig to find their mailing address, don’t have an email address….extremely criminal customer service.
Submitted service request over one month ago. Took just over one week to get the first call back and then they sent a local TV repair tech to evaluate. He submitted the evaluation the next day. It has now been three weeks and NO reply.
They do not answer the phones. They ONLY accept faxes. I have sent 6 faxes since the repair tech came over, with no reply.
While we do not live and breathe by the existence of our TV, we paid good money for the warranty, we are paying a hefty sum monthly for HD and cable service, and yet we can not watch TV.
I wish that a ZERO were available on the satisfaction scale.
The worst possible customer service I have ever encountered. The unbelievable runaround with no true answers or call backs is truely criminal. Any manufacturer that that would hire this company to handle their warranty business will not last and should be embarrased and ashamed of themselves. My frustration just continues to go on and on with now end in sight. It re-enforces to me that paying for a warranty for electronics is a big waste of money.
I had them for one year and I called twice for plumbing emergencies which they refused to cover. But then, my central a/c unit died and they replaced it with a new one for about $400 out of my pocket. It took about 4-6 weeks before they finally came out and installed it but it was last fall when the weather was mild. Haven’t even used it yet as a matter of fact. But anyway, I’m glad I had the warranty cover most of that so my overall feelings about this company are not too bad anymore. Especially after reading all the reviews of this and the other companies. This warranty was given to me when I bought the house (Nov 07) and I let it lapse mostly because I couldn’t afford to pay 500 or 600 dollars or whatever it was going to be for another year. They did want me back though. They called a couple of times. I would consider going back to them, unless I knew of a better company, if I ever get another home warranty. Actually, I should give them a “2″ for Customer Service…
THIS COMPANY IS IMPOSSIBLE TO DEAL WITH.I DON’T EVEN KNOW FOR SURE WHAT NAME THEY ARE USING. WHEN YOU FAX THE INFO IT GOES TO A CHICAGO NUMBER UNDER WARRANTY GROUP. BUT THE SEVICING COMPANY IS UNDER AON. THEY ALSO REFER TO A MAILING ADDRESS IN COLORADO. MY TV IS NOW OVER 2 MONTHS WAITING TO BE REPAIRED. THE SERVICING DEALER CAN’T GET TO ANYONE TO GET APPROVAL. THERE IS NO WAY FOR ME TO TALK TO ANYONE EXCEPT WAITING FOR NEARLY AN HOUR AND THEN IT IS NO HELP. THEY BLAME THEIR SERVICING DEALER FOR NOT SUBMITTING THE PAPERWORK FOR APPROVAL AND THE DEALER SAYS THEY HAVE SENT IT LONG AGO. NOW WHEN YOU CALL THAT NUMBER IT SAYS IT IS EXPERIENCING AN OVERLOAD OF CALLS (SURPRISE?) SO E-MAIL YOUR REQUEST. IT GOES TO SOMEONE IN A COMPANY CALLED ASSURANCE WHICH HAS RESPONDED(MIRACLE OF MIRACLES) WHICH REFERRED ME TO THE NUMBER THAT REFERRED ME TO THEM (ARE YOU KEEPING UP?) AFTER 2 E-MAILS FROM ASSURANCE THEY STATED THAT THEY DIDN’T HANDLE TV’S. I CHALLENGE YOU TO GO TO THE WARRANTY GROUPS WEBSITE AND YOU WILL SEE THERE IS NO WAY FOR A CONSUMER TO CONTACT THEM AND GET HELP. AND AON’S WEBSITE IS ABOUT GLOBAL TERRORISM OR SOMETHING. I AM THOROUGHLY DISGUSTED WITH THEM AND I KNOW THERE IS A LOT OF PEOPLE OUT THERE EXPERIENCING THE SAME FRUSTRATIONS. I THINK BECAUSE IT IS A CIRCUIT CITY PURCHASE THEY KNOW WE HAVE NO POWER OF RECOURSE THROUGH THE COMPANY (CIRCUIT CITY) I UNDERSTAND THIS COMPANY ALSO HANDLES ULTIMATE ELECTRONICS TOO. I INVITE ANY CONSUMER AGENCY TO TRY AND JUST TALK TO A PERSON USING THE PHONE NUMBERS ALL THEIR WEBSITES GIVE YOU. THE SERVICING DEALER IS TELLING ME THAT IT WILL EVENTUALLY GET APPROVED. i’LL BELIEVE IT WHEN I SEE IT.
I have an extended warranty that I purchased with Circuit City. I have been waiting since before weeks before the Super Bowl and I still hve not had anyone to my house to look at my TV. I had to repair what I could myself. I sent two Faxes and they referred my claim to Precision Television. They provided absolutely no information to Precision although I provided it all when I faxed. Last I heard , was they were waiting for approval for the repair yet nobody has even looked at my TV. I will be contacting my lawyer. They should be sued, because they will not do anything. I have had to purchase a bulb for my Sony and replaced the fans on my own and I have not been reimbursed either.
Appreciate the info guys, thanks
I used the warranty group for a circuit city warranty and must admit the process was as slow as snails. However, I called the CEO’s office and “BAM” the pace quickened tremendously. I was acquainted with a supervisor and received a direct line…and wow patience paid off.
Had a pool pump go bad, called the 1-800 number, which was answered promptly, and told that their pool specialist would soon contact me. Amazed when phone rang 10 minutes later and it was the assigned local pool company ready to make an appointment the next day. I was working that day, but they told me no problem, they would come in through the side pool door and just leave the check for the deductible in the pump control cabinet. When I got home from work the job was done. Correctly, apparently, since no trouble so far after several months. They even cleaned up afterwards so you didn’t know they’d been there. Pleased so far, though just received renewal request and they raised the annual price about a $100. Going to renew, though.
I bought GAP coveraget hrew tis company when I p[urchased my car last august. I was in a bad car accident in April and i still have yet to see any type of settlement check. i have called several time to find out what is going on and everyone goves me the same spiel. Your claim is being processed. I have ended up making 3 payments on an auto loan I don’t have because of them! Iwill NEVER use them again!
I’ve been their customer for 3 years. On “Internal Plumbing System” the “COVERED” part reads “Leaks and breaks of water, drain,gas,waste,or vent lines…” I had a leak under our kitchen sink which I tried to locate before I called them. The plumber they sent claimed the leak was caused by the piping line connected to the spray attachment of the faucet. Under “NOT COVERED”, their contract says,”leaks,breaks, collapse or damage to water,drain,gas waste,or vent lines caused by freezing, roots,rocks or earth movement..faucets and fixtures..So after having their approved plumber come out they refused to pay for his service call and ANY OF THE REPAIRS because the water leakage was somehow connected to the faucet line. To my way of thinking, this is “vague, ambiguous and misleading”. I asked to speak to a manager or supervisor about this. The representative said that I couldn’t and that there was nothing that could be done, although she would speak to her manager about my complaint. I even tried to reason with them, saying they should at least pay for the service call this time considering how deceptive and misleading the wording of their contract was. So far they have just ignored my complaint and have shown no interest in protecting a relationship with a longer-term customer like us. Make sure you read their contract very carefully before you become a customer of The Warranty Group and know ahead of time that “the customer isn’t always right” with this organization.
The Warranty company is a joke. We need a new Furnace and they are going to cover $600. Our estimate for a new furnace is $2000 They say they can buy the furnace for $340 dollars and will only pay another 300 to do the install. Try and see if you can get anyone to install the furnace that cheap?
They were not very friendly on the phone and not helpful
I would not recommend this warranty company to anyone please stay away
Our air handler failed. the first company they sent out tried to pressure us into using them by threatening fines for Freon leaks. The next company they sent was straight but it wound up costing us over $1,000 because they do not cover work needed to replace connecting ductwork, etc. blah blah blah. I’m on this site because I will not renew with Warranty Group.
These people had AWFUL phone customer service. Their contractors would say they would show up, REPEATEDLY, and not show up. I would take mornings off work, they wouldn’t show up, I’d lose money/work time, and then they would do it all over again. When I complained to the company, they did nothing about it. They sent contractors who several times were incompetent to fix the problem at hand. Then, we got a letter from their parent company, Virginia Surety, that they were discontinuing our policy. These people were good around 2004, but they have deteriorated in recent years. They are AWFUL! Do yourself a favor and shop somewhere else!!!!
my experience with Warranty group is very bad overall. In turn I have some good words for A&E (contractor company) who repeatedly tried to resolve 2 year old issue with my microwave and in turn replaced all parts of it but still could not fix it. All this time they did not give up =))
Warranty Groups “Admin group” is horrible and trys to push things back to the customers or their contract service groups. Warranty Group was unable to take the responsibility of not being able to fix the issue. In turn tried to play game of expired warranty (Its been 2 years they are trying to repair the same problem). I already overpaid them by one year during which microwave was not working) I was surprised that this was the best they came up with. Upon confronting Admin referred the case to another contract service group “J&R” as if they are going to fix this issue .. Huh.. how frustrating and ignorant of Warranty group to stand up and say “yes” to get a resolution on this long lasting problem.
IF YOU HAVE A REPAIR COST OVER $1000.00 THEY TURN AND TWIST NOT TO PAY THEY START BEING VERY TECHNICAL ASKING FOR BLOOD SIMPY NOT TO COVER I THINK THEY SHOULD SAY NO ENGINE,TRAS OR ANYTHING OVER 1000.00 IS NOT COVERD IN THEIR CONTRACT
I assume my Circuit City Protection Plan for my TV was taken over by The Warranty Group/AON when Circuit City went out of business. A few weeks ago my picture started going green and then a few days later a message would be on the screen when I turned the TV on stating that the projection lamp was nearing the end of it’s life and needed to be replaced. The TV is almost 4 years old which is definitely longer than average for a projection lamp. After initially being informed via messages for the Circuit City phone number that Assurant had acquired the warranty. After a few phone calls and emails they informed me that The Warranty Group/AON held the warranty.
When I called AON I reached customer service and they put me through to technical support. I was told that they would trouble shoot it with me and they wanted me to reset the lamp warning. I wasn’t satisfied with that so I asked to speak to CS again and was told that this was normal. I told her that I didn’t want to reset the lamp that it was clearly going bad and that I wanted it replaced. She said they didn’t send out lamps because when the customer received them that the lamps would go bad if they just sat there and weren’t installed immediately. Now I’m not sure why anyone would just let them sit there but I asked her how the manufacturer could afford to make lamps per special order because if what she was telling me was true then they obviously couldn’t keep any in stock. She of course fumbled and had no real answer. I agreed to speck to another tech person who was a complete jerk. He wanted me to reset the lamp also. When I told him that I didn’t have a reset option, only a yes or no to say whether the lamp was replaced, he said that is what I needed to do. He also told me the lamp warning message was nothing and I shouldn’t pay attention to it. When I told him I thought what they were doing was bogus and that I felt they were trying to avoid replacing the lamp because my warranty was set to expire at the end of July he became really rude and yelled that he wasn’t going to argue with me. I told him that was fine that I wanted to be connected to another CS person which he did. The first thing I asked was what state they were in because I would need that info for the Attorney General office of their state, things changed immediately. I told “Josh” that what they were trying to do was bogus and that if I reset the lamp replacement setting that when it did go out they would find a way out of replacing it or it would go past my warranty expiration date. Needless to say after 2 CS people and 2 tech reps my lamp arrived 3 days later. So much for not sending lamps out. They are a joke.
My plan expired on 5/5/2010 and I had mailed out the check on 4/5/2010. AON cashed it on 4/8/2010. In May I received another letter said it’s expired please renew soon. I called in on 5/5 and some guy told me they will research the check and get back to me ( didn’t happen). After a week, I called again he told me it has been taking care of and they found my check. As of today 7/12, I called in to report a problem, they told me my plan was expired and they never had any notes indicated that I had called in twice in May..don’t even mention my being cashed check. I had been waiting in line for 30 minutes and the answer I got is sorry, you have to call in tomorrow again and the premium department will research your check again. It’s horrible and I am pissed.
As a contractor (30 years) who has worked for several home warranty companies in the past, AON is FAR, FAR superior than virtually every other company. I am taking the time to write this because it is absolutely true. They cover most everything, beyond what any other company provides and their authorizations are instantaneous. TRULY, this is the warranty I would purchase……
I have been dealing with this company on my auto gap insurance for almost 11 months. We had our gap insurance though them and had to file a claim on the car last Sept. I have been dealing with a service rep named Blanca that as gone as far as saying I never sent in any of the paper work they need. To bad for them I had it certified mail and show they recieved it. She has had the nerve to be rude to both my husbend and I, we are still fighting for them to take care of this with no results,guess the next step is to take all our copies of the documentation we have to a lawyer. I will never get any kind of service though this company again!!!!
dont expect quick or polite service! if they say they will call you back, dont wait by the phone! Supervisors need to go back to the entry level positions and re-learn what their job entails!
i just started doing work with this company and i would definitely say they are a fly by night company. i am a certified hvac technician and been doing work for over 7 years. this company wants to push denials and not pay even peanuts to the contractor. its horrible they give us $230.00 for a replacement of a furnace. they will send multiple service techs before anything is done for you ! BEWARE OF THIS COMPANY THEY ARE A SCAM ! THEIR REPS MOST OF THEM ARE NICE ! yet there are a few that really hate spending money. they don’t want to do shit ! keep your numbers down or else you wont get work ! i just don’t show up to there calls !
I HAVE THE HOME WARRANTY PROTECTION PLAN BOUGHT BY THE SELLERS WHEN I PURCHASED MY HOME FROM THEM TO COVER ALL APPLIANCES FOR A YEAR. THE COVERAGE IS HORRIFIC! THERE ARE SO MANY LIMITATIONS AND RED TAPE TO GO THROUGH! I HAVE NEVER BEEN SO AGGRIVATED WITH A COMPANY! THIS COMPANY AND ITS EMPLOYERS ARE IMCOMPETENT & RUDE! MY HEAT WENT OUT IN DEC 2010 AND I HAVE GOT NOTHING FROM THIS COMPANY EXCEPT THE RUN AROUND STILL WAITING ON THE CHECK AND ITS LATE JAN 2011. NOT TO MENTION A COPY OF THE CONTRACT STILL HAS NOT BEEN SENT EITHER! PLACED MANY CALLS AND SEEMS NO ONE EVER KNOWS WHAT ANYONE ELSE DOES OR WHERE TO TRANFSER YOU. I WILL NEVER BUY ANY KIND OF PLAN FROM THIS COMPANY AGAIN… THE HEADACHE IS NOT WORTH IT. I HAVE WORKED IN CUSTOMER SERVICE MY ENTIRE LIFE AND THIS WOULD NEVER BE ACCEPTABLE TO ANY OF MY EMPLOYERS… NOT SURE HOW THEY GET BY WITH IT OR HOW THEY ARE STILL IN BUSINESS! BEWARE AND STAY AWAY FROM THIS COMPANY!
I recently have a dry wall repair after leak inspection. The warranty group found a local contractor to do the work. The contractor inspected and quoated. The warranty group only allow him to do half of the work without paying another half which needs to finish and paint and bring the dry wall look like before… It’s only $100 and this company does not even want to pay for it… Please seriously consider your decision when you choose warranty for your home.
We bought TWG Home warranty in 2007 when we bought the house, on the recommendation of the realtor. In 4 years, we have used their services twice for minor roof repairs and twice for AC problems. They did not have any roofer in our area. They let us choose a roofer and reimbursed us promptly. The AC failed both times Friday evening in extremely hot weather. They did send a service guy Monday morning each time and he could fix the problem same day. Another time garage door failed and they said the specific problem (broken spring)was not covered. We got it fixed on our own. Overall, I think we have received reasonable service for the money paid (approx $600-700 per year with some options). If you are a first time home buyer, it is worth having a home warranty for a few years until you get familiar with the house and its problems and also get to know repair persons in your area. You will have someone to call. But one should not expect the company to take care of expensive or frequent repairs.
We have had the same warranty since we bought our home 20 years ago. The name of the warranty company has changed many times. The Warranty Group will be the end of our association with this coverage. We had AC issues and the technician was completely incompetent and un-timley– 2 lost days of work with no resolution to the AC problem. We had an independent AC company come out to address the problem. They were appalled when they saw what The Warranty Group recommended technician had done. The independent company fixed what they could and we have had working AC since. Of course, now that we’ve had an independent company work on the unit, it is no longer covered by The Warranty Group. There is no way I can recommend this company– and we, of course, will not be renewing our contract with them.
I bought the home warranty with my home purchase. I used it twice, and it more than paid for itself. Once was to fix the heating in the house, and the second was to replace (!) the hot water heater with just a tiny deductible. Overall I was very happy with the service. Both times the responders were fairly swift. If I didn’t have those problems, I probably would’ve thought the money was worth the peace of mind anyway.
i called for service, and was told to call contracter myself . i had repair done ,sent in bill and you refused to pay all i got was some razzle dazzle bs story. thanks for nothing
Bought home with clean inspection report and home warranty for 1 year provided by seller. We have made 3 legitimate claims – ceiling fan, gas leak, and most recently the furnace($1200). All these items passed the MEP – none have been paid by TWG warranty. These guys are scammers of the first order and their so called “warranty” is garbage. Their contract even contains a clause wherein they attempt to indemnify themselves from being sued – because they know it’s coming – they seem determined not to be out a penny.
I am a contractor who does work for The Warranty Group, and I believe they are more than fair! If homeowners would read their policy and maintain their appliances, this insurance is well worth the price. We’ve done work with few other warranty companies over the past 20 years, and The Warranty Group by far covers more repairs and offers cashout if cost of repair exceeds cap limits. Homeowners expect to be able to pay $390 for the policy, never maintain their appliances, and get new ones when theirs break. Doesn’t work that way!