The Warranty Group (Aon)
Home Warranty Plan Details and Reviews for The Warranty Group (Aon)
Premium: $379
Deductible: $75
Effective: 30 days after enrollment
Web: thewarrantygroup.com
Deductible: $75
Effective: 30 days after enrollment
Web: thewarrantygroup.com
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
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Aon warranty have been as The Warranty Group.
THIS COMPANY IS IMPOSSIBLE TO DEAL WITH.I DON’T EVEN KNOW FOR SURE WHAT NAME THEY ARE USING. WHEN YOU FAX THE INFO IT GOES TO A CHICAGO NUMBER UNDER WARRANTY GROUP. BUT THE SEVICING COMPANY IS UNDER AON. THEY ALSO REFER TO A MAILING ADDRESS IN COLORADO. MY TV IS NOW OVER 2 MONTHS WAITING TO BE REPAIRED. THE SERVICING DEALER CAN’T GET TO ANYONE TO GET APPROVAL. THERE IS NO WAY FOR ME TO TALK TO ANYONE EXCEPT WAITING FOR NEARLY AN HOUR AND THEN IT IS NO HELP. THEY BLAME THEIR SERVICING DEALER FOR NOT SUBMITTING THE PAPERWORK FOR APPROVAL AND THE DEALER SAYS THEY HAVE SENT IT LONG AGO. NOW WHEN YOU CALL THAT NUMBER IT SAYS IT IS EXPERIENCING AN OVERLOAD OF CALLS (SURPRISE?) SO E-MAIL YOUR REQUEST. IT GOES TO SOMEONE IN A COMPANY CALLED ASSURANCE WHICH HAS RESPONDED(MIRACLE OF MIRACLES) WHICH REFERRED ME TO THE NUMBER THAT REFERRED ME TO THEM (ARE YOU KEEPING UP?) AFTER 2 E-MAILS FROM ASSURANCE THEY STATED THAT THEY DIDN’T HANDLE TV’S. I CHALLENGE YOU TO GO TO THE WARRANTY GROUPS WEBSITE AND YOU WILL SEE THERE IS NO WAY FOR A CONSUMER TO CONTACT THEM AND GET HELP. AND AON’S WEBSITE IS ABOUT GLOBAL TERRORISM OR SOMETHING. I AM THOROUGHLY DISGUSTED WITH THEM AND I KNOW THERE IS A LOT OF PEOPLE OUT THERE EXPERIENCING THE SAME FRUSTRATIONS. I THINK BECAUSE IT IS A CIRCUIT CITY PURCHASE THEY KNOW WE HAVE NO POWER OF RECOURSE THROUGH THE COMPANY (CIRCUIT CITY) I UNDERSTAND THIS COMPANY ALSO HANDLES ULTIMATE ELECTRONICS TOO. I INVITE ANY CONSUMER AGENCY TO TRY AND JUST TALK TO A PERSON USING THE PHONE NUMBERS ALL THEIR WEBSITES GIVE YOU. THE SERVICING DEALER IS TELLING ME THAT IT WILL EVENTUALLY GET APPROVED. i’LL BELIEVE IT WHEN I SEE IT.
I had them for one year and I called twice for plumbing emergencies which they refused to cover. But then, my central a/c unit died and they replaced it with a new one for about $400 out of my pocket. It took about 4-6 weeks before they finally came out and installed it but it was last fall when the weather was mild. Haven’t even used it yet as a matter of fact. But anyway, I’m glad I had the warranty cover most of that so my overall feelings about this company are not too bad anymore. Especially after reading all the reviews of this and the other companies. This warranty was given to me when I bought the house (Nov 07) and I let it lapse mostly because I couldn’t afford to pay 500 or 600 dollars or whatever it was going to be for another year. They did want me back though. They called a couple of times. I would consider going back to them, unless I knew of a better company, if I ever get another home warranty. Actually, I should give them a “2″ for Customer Service…
The worst possible customer service I have ever encountered. The unbelievable runaround with no true answers or call backs is truely criminal. Any manufacturer that that would hire this company to handle their warranty business will not last and should be embarrased and ashamed of themselves. My frustration just continues to go on and on with now end in sight. It re-enforces to me that paying for a warranty for electronics is a big waste of money.
Submitted service request over one month ago. Took just over one week to get the first call back and then they sent a local TV repair tech to evaluate. He submitted the evaluation the next day. It has now been three weeks and NO reply.
They do not answer the phones. They ONLY accept faxes. I have sent 6 faxes since the repair tech came over, with no reply.
While we do not live and breathe by the existence of our TV, we paid good money for the warranty, we are paying a hefty sum monthly for HD and cable service, and yet we can not watch TV.
I wish that a ZERO were available on the satisfaction scale.
Don’t answer the phone…Looooong on hold times, without answering the phone….need to really dig to find their mailing address, don’t have an email address….extremely criminal customer service.
WE have found they are prompt with getting someone out to your house, AS LONG AS YOU MAKE THE CALL and not them! We had our air conditioner repaired 4 times in one summer! We of course were given the run around and they blamed it on the manufacturer, so of course I called and they sent one of their technicians out and I told him what I thought of their product since the unit was only 4 years old and already tearing up!!! We have made maybe 2 other claims, one on the garbage disposal which was fixed in one trip, the other the heater which took 2 trips. Now I’ve got a call into them today for our oven, not even sure if it is covered. But what I found out the last call we made was that the deductible had gone up instead of $50 it was $60 and I asked why they told me becuase of the amount of insurance we have, I asked if this was the type of business we did we never received a letter telling us this and we didn’t like that at all. Seems like no place anymore knows about CUSTOMER SERVICE. Wonder if they will return my call today? I was put on hold long enough to leave a message for someone to call me back. How long will we have to go without an oven? Will it even be covered? are these warranties a scam, you know when I was a single parent I panicked when I thouhgt I wouldn’t have the money to renew since it was only $50 a call and sometimes it was hunders of dollars for a repair. is it just like car insurance–you are betting against yourself that you WILL wreck.
i bought an item with an extended warranty with a company that had its own repair center. As the company started to decline, they closed their repair center and sold all warranty contracts to this company. After the store closed…of course I needed a repair. There was a run around about how they couldn’t find me in their system. Eventually, after 1.5 hours on hold!!! they found me and told me where to send the item. They also told me that if the repair center could not repair the item, i would get money to buy a new one. The repair center, after three weeks of telling me “only a couple more days” told me they were sending it somewhere else and it would take another few months. I decided to call the insurance company and see how many ‘centers’ my item would have to bounced around to before it was deemed unrepairable. When speaking to the agent, she said, “it doesn’t matter what any of our representatives have told you, you need to follow what is in your contract.” when I explained that my original contract was through the store I bought the item from, and that I had nothing in writing from their company, she decided to transfer me to a supervisor. I am on hold while writing this. I have been waiting for this ‘supervisor’ for over an hour now. I have to say this is the worst customer service i have ever encountered. How am i supposed to trust a company when their employee say whatever they want, practically making up policies to appease their clients, then covering their tracks by stating that “it doesn’t matter what our employees say…” completely absurd. In my opinion, this company should have sent me a contract with all information as soon as i instigated the repair so that i would have something to follow. I will never deal with this company again, and hope to see my item…which I may say I make a living with…within the next year!
The warranty company had us contact multiple companies and upon calling each company, each company said we don’t work with TWG. Meanwhile, our waterheater is leaking and about to bust. This had to be by far the worst warranty company on the face of the earth.
All in all AON is a good warranty service we have used them for the past 2 years and are getting ready to renew with them again. They have never given us problems getting items fixed and have twice now reimbursed me for problems. The first one was when they sent a contractor out to work on a toilet. The contractor could not find the part to fix it, so I did and AON paid me back for the part with no questions asked. I jsut had to send the bill in. The most recent is I had a heating guy out and there was a problem with one of my ducts. When he called the company to get approval to repair the problem he was told that ductwork was not covered. I had to pay the entire diagnostic bill. I called them after he left and explained that ductwork was not listed in the not covered section of my warranty and they quickly agreed to send me a check for both the diagnostic minus my deductable and for the repair of the ductwork. I will definately stay with AON. BTW They are now known as The Warranty Group.
I’ve had quite decent service with the warranty group, with the exception of one time. It wasn’t their fault, but of the contractor I ended up using. I’ve renewed my policy and plan to do so again next year.
I’ve had nothing but problems with my Home Warrenty. The people that they send are unrelyable, if they even decide to show up. When I can get my problems “fixed”, they will only pay for putting a band-aid on the problem, when i bought this warrenty i thought that they would actually fix things that were broke, not just band-aid stuff to last long enough for the warrenty to run out. My advise is DON’T SPEND THE MONEY for this kind of service!!!!!!
This company does not operate in goof faith or make a good faith effort;Their m/o(and the way they operate)is nothing short of a “scheme to defraud”…This company is a ripoff…They will manufaucure excuses and show their bad faith in order to maximize their profits….Do not use this company!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
So far I have used my warranty 4 times in 2 years. 3 out of the 4 times the service was superb. I did have an incident which became a long, drawn-out nightmare – it took 10 months to fix my dishwasher! My only complaint with the warranty co. was that they could have followed it more closely to resolve it in a more timely way but there were extenuating circumstances and their customer service reps were excellent. The final resolution was completely satisfactory and IMO they went above what the contract stated as being obligatory on their part in order to make it right. I recently had to have a blower motor replaced in my furnace which was very costly to them. They completed the service in less than 24 hours and with no hassle. I am due to renew next month and am now anxious to see if they continue to renew me based on some other reviews I have read.
So far, I am completely satisfied with this company.
The price now to have the homeowners warranty is $489.00 and a $75.00 deductible. I was having trouble with my microwave called for service and the guy comes out to fix it and then tells me he has to order a part and it could take a week, and had to wait a week for a part, then another week for another part. So was out my microwave for a week. Then I call on the seal for my refridgerator, and the ice maker and they came and he said it would take a week to get the parts, then a week went by and the seal they sent me was dirty and used, so he had to send it back and I had to wait another week. And the ice maker was out for a week but we got that fixed, they sent the right part on that one. My airconditioner was not working and froze completely up and the service guy came out and worked on it for over two or three hours and told me the only thing he could find wrong with it was the coils were dirty and he had to clean the coils and that was not covered under the warranty and it cost me over $200.00 to get it cleaned and it is still not working, afraid to call on anything now because you don’t know what is covered or not covered.
Not very pleased with this Home Protection Plan.
“If you use their services, eventually they’ll cancel you!” We have been with this company for over 5 years. However, when it came time to renew, we didn’t hear from AON/TWG (either by call or letter). So, I decided to call and make and inquiry. I renewed, and thought all was copecetic, until I got a call back from the CSR. She stated that we were “blocked” from renewing. She couldn’t give a reason-had no clue why-just that we could NOT renew. Even when I called supervisors, they too, refused to renew us. Also, they had no answer why we were (blocked) canceled. I was flabbergasted, for I had NO IDEA why this was so?! Ws it because we filed 4 claims last year? They weren’t exorbitant, and besides, they had accepted the claims. Later on, one CSR suggested that it may have been because of our “over usage” of the insurance. WHAT? Nowhere in the contract is this stipulated, nor did anyone ever tell us we may have renewal troubles. So, you can have home warranty coverage, but make sure you don’t use it!! Isn’t that what a home warranty is for??? We’d always paid promptly with renewals and service fees, but we still cannot get an answer why we are not being renewed. Even with the myriad of calls, inquiries, etc., we still have no idea. AON/TWG told me I had to write my request, (wait 6-8 wks.) to the underwriting dept. They in turn would contact me (in writing) to PERHAPS explain why.
My suggestion is go with another company that is upfront and professional with their clients. I am finding that there are a lot of other reputable home warranty companies out on the market. Find one that doesn’t make the client “jump through hoops” and waste their time trying to get unattainable answers!
Complete review is not available. Ratings copied from old rating system
Complete review not available. Ratings copied from old rating system
Text review not available. Ratings copied from old rating system
Complete review not available. Ratings are copied from old rating system