When I called AON I reached customer service and they put me through to technical support. I was told that they would trouble shoot it with me and they wanted me to reset the lamp warning. I wasn’t satisfied with that so I asked to speak to CS again and was told that this was normal. I told her that I didn’t want to reset the lamp that it was clearly going bad and that I wanted it replaced. She said they didn’t send out lamps because when the customer received them that the lamps would go bad if they just sat there and weren’t installed immediately. Now I’m not sure why anyone would just let them sit there but I asked her how the manufacturer could afford to make lamps per special order because if what she was telling me was true then they obviously couldn’t keep any in stock. She of course fumbled and had no real answer. I agreed to speck to another tech person who was a complete jerk. He wanted me to reset the lamp also. When I told him that I didn’t have a reset option, only a yes or no to say whether the lamp was replaced, he said that is what I needed to do. He also told me the lamp warning message was nothing and I shouldn’t pay attention to it. When I told him I thought what they were doing was bogus and that I felt they were trying to avoid replacing the lamp because my warranty was set to expire at the end of July he became really rude and yelled that he wasn’t going to argue with me. I told him that was fine that I wanted to be connected to another CS person which he did. The first thing I asked was what state they were in because I would need that info for the Attorney General office of their state, things changed immediately. I told “Josh” that what they were trying to do was bogus and that if I reset the lamp replacement setting that when it did go out they would find a way out of replacing it or it would go past my warranty expiration date. Needless to say after 2 CS people and 2 tech reps my lamp arrived 3 days later. So much for not sending lamps out. They are a joke.

Warranty Groups “Admin group” is horrible and trys to push things back to the customers or their contract service groups.
Warranty Group was unable to take the responsibility of not being able to fix the issue. In turn tried to play game of expired warranty (Its been 2 years they are trying to repair the same problem). I already overpaid them by one year during which microwave was not working)
I was surprised that this was the best they came up with.
Upon confronting Admin referred the case to another contract service group “J&R” as if they are going to fix this issue .. Huh.. how frustrating and ignorant of Warranty group to stand up and say “yes” to get a resolution on this long lasting problem.

They were not very friendly on the phone and not helpful

I would not recommend this warranty company to anyone please stay away