Blue Ribbon Home Warranty
Home Warranty Plan Details and Reviews for Blue Ribbon Home Warranty
Premium: $299
Deductible: $55
Effective: 30 days after enrollment
Web: blueribbonhomewarranty.co...
Deductible: $55
Effective: 30 days after enrollment
Web: blueribbonhomewarranty.co...
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 21 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 21 Rate this Company!
Coverage Area: Colorado
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
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When I read comments like “responsive to customer needs, and they do their best to make sure the local companies they work with respond promptly. It’s a good feeling to know that they are there in the event of a covered problem” I can’t help but think there may be a shill out there somewhere. This kind of praise reads like advertising copy and makes me very skeptical of the high rating “awarded” this company. Note the one comment above where someone affiliated with BR responds to a a comment by a less than thrilled customer. I’m more than a bit suspicious that BR and its affiliates are responsible for a good handful of the posts here. Consider it.
I’ve been a customer of Blue Ribbon Home Warranty for over five years now and I must say that I’m always impressed with their customer service staff and their contractors. I personnaly recommend Blue Ribbon Home Warranty to anyone in the Denver, CO metro area!!!
Our refrigerator died in the evening, so I left a message on their voice mail. I received a call back first thing the next morning. The man was very courteous and immediately sent out the order to Colorado Appliance. Joe Sanchez with Colorado Appliance came out the same day. He was very genuine, compassionate, and empathetic when telling us that it was the compressor. He said we could replace the compressor for the cost of the co-pay plus the refrigerant or we could take the difference in cash. Of course, we had him repair it. He was done in just under 2 hours. FABULOUS! We couldn’t have asked for anything better! Thank you!
This is my second year w/Blue Ribbon. I had one claim last year which was handled in a timely efficient and professional manner manner by the plumber who responded. This month I contacted Blue Ribbon because my dishwasher needed repair/replacement.I left a message for them on the weekend. They returned my call at 8:00 A.M. on Monday morning and 20 minutes the appliance repair service called to make an appointment. Resolution of the matter necessitated Blue Ribbon to send me a check-which I received 10 days later. Professional, prompt, efficient and fair. I wouldn’t hesitate to recommend them!
I phoned blue ribbon about my furnice. In the origional home owners inspection it clearly stated there was no carbon emmisions.6 months later we brought in a furnace contractor to look at the furnace. He said it was leeking carbon into the house. Blue ribbon would not give me the time of day and would not fix the furnace. What a waste of money to buy this warenty when they will not uphold to there contract.
A waste plumbing line failed and was leaking under the kitchen sink.. called at 1230PM and got quality service by 4PM. Impressive as BRW has been in the past too.
I have contracted with Blue Ribbon since 1997, and I have
found them to be an excellent group to work with. They
are responsive to customer needs, and they do their best to
make sure the local companies they work with respond
promptly. It’s a good feeling to know that they are there
in the event of a covered problem.
My dryer broke on Monday so I called Blue Ribbon Warranty. Within about 1 hr, the appliance service called to schedule an appt for Tues. Gary, the appliance service gentleman, showed up promptly on time and had the dryer fixed within 30 min. I was very pleased with Blue Ribbon and with the service!!!
I have worked with Blue Ribbon about 4 years now. They are so good, I have their warranty on more than one property.
WOW! They are awesome. Tim in Service is outstanding. As an example, we had a furnace go out on Saturday 2/14 at 5PM. We called Blue Ribbon and no kidding they had a technician over there by 8PM who got the heater working right away. All we paid was our deductible.
You will NEVER be sorry that you chose Blue Ribbon Home Warranty.
The staff in the service department are always helpful and courteous. They always call back to make sure that things were completed to my satisfaction. And it is nice getting the same repair people for the same equipment each time, that way they already know myself and the equipment and it makes the repair much smoother. I have recommended Blue Ribbon to lots of friends and plan to continue to renew my policy as long as I live here.
Scott was my service tech that came out and as always he repaired the problem fast and effecient. He is always friendly and explains exactly what was wrong and what he did to fix it. Thanks Scott.
When I realized that my heat was out the night two nights before Christmas – I called Blue Ribbon right away. It only took a few hours and we had a very friendly contractorat the door to help fix it. Sadly the job couldn’t be fixed that night, but they did return by noon the next day to get the repairs complete. Scott was a wonderful technician. He was friendly and prompt. I really appreciated him drivcing all the way to my house at 8pm at night and then returned to actually complete the job the next day. He stayed in communication with me – so I would know our status. I really appreciate all the help that Blue Ribbon was able to provide – it made a very stressful situation much easier.
While I do not necessarily doubt the veracity and sincerity of those that have had any sort of issues or problems with Blue Ribbon and written about it here, I do not hesitate to give them the highest grades and endorsement.
Im my experience, I have had no such issues.
On the rare instance when a problem by one of the vendors/repair technicians is not done properly the first time the Blue Ribbon team jumps right on it and the problems ultimately get solved.
Good economic investment as a homeowner and – even forgetting about the insurance-like protection – their referrals are top notch.
I have referred many folks to Blue Ribbon and offer up the highest endorsement.
JANUARY 11, 2008 I WENT HOME FOR LUNCH TO LET MY LITTLE DOG OUT. THE DAY WAS BITTER COLD SO I TURNED THE THERMOSTAT UP TO TAKE A LITTLE CHILL OFF OF THE HOUSE. AFTER 5 MUNITES I NOTICED THAT THE HOUSE WAS NOT GETTING WARMER BUT COOLER AND I COULD HEAR THIS FAINT NOISE. I PUT MY HAND AT THE REGISTER, NOTHING BUT COLD AIR. I WENT TO THE BASEMENT, OPENED THE DOOR AND THERE WAS THE FURNACE MAKING AN AWFUL NOISE WITH A RED GLOW. THE SIGHT WAS OVER WHELMING AND I WANTED TO CRY. I WENT BACK UPSTAIRS, CALLED THE SERVICE DEPARTMENT AT 2:30 IN THE AFTERNOON. TIM ANSWERED AND SAID THAT HE WOULD GET ME A TECHNICIAN. I GAVE MY WORK NUMBER FOR CONTACT AND TIM TOLD ME THAT THE TECH WOULD CALL WITHIN A FEW HOURS SINCE THIS WAS AN EMERGENCY WITH THE OUTSIDE TEMPS SO BITTER COLD. SO I WENT BACK TO WORK AND AT 4:40 P.M. THE TECH CALLED MY WORK AND ASKED IF I COULD BE AT MY HOME BY 5:00 PM AND THEY WOULD LOOK AT THE FURNACE AND SEE WHAT WAS WRONG. THEY DETERMINED THAT THE BLOWER MOTOR, CONTROL BOARD AND THE IGNITOR WAS DAMAGED. BECAUSE OF THE TIME OF DAY THE WAREHOUSE WAS CLOSED ALREADY, BUT THE TECH GOT THE FURNACE RUNNING AND WAS BACK THE NEXT DAY IN THE MORNING AND COMPLETED THE REPAIR. SINCE I’M A RENEWAL WITH MY CONTRACT I HAVE NO CO-PAY, THE MAXIMUM LIMIT ON THE HEATING SYSTEM IS $1600.00, THE ENTIRE BILL FOR SERVICE WAS PAID BY THE WARRANTY. NOW TELL ME IF I WAS HAPPY, THE BILL WAS OVER $600.00 AND THE SERVICE WAS EXCELLENT. I KNOW THAT I WAS NOT THE ONLY ONE WITH NO HEAT THAT DAY.
Sherryl Brown is a BRHW customer. She has been with us since December of 2006 and renewed in Feb of 2008. She had 1 prior covered claim before this incident. I spoke with the owner of Carlson Services and read to him this review. He stated she told him it was her water heater leaking so he responded with the Van they use for water heaters. After he arrived, she told him it was the sewer. He can’t fit a water heater and the sewer machine on the same van. He had to go get the other van and yes he was frustrated. He wanted to get the job done for the customer and was delayed because he had the wrong van. He had the wrong van because the customer told him it was a water heater. When he was returning with the sewer machine, the customer called to cancel because she had already contacted someone else to take care of her problem. I have a call in to the customer to discuss this situation with her. She was entitled to call anyone she wanted as sewer mains are not a covered item. That is why I feel this review is improper as it isn’t for a covered claim and she could and did use someone else. It isn’t a reveiw of our Company so much as it is an inappropriate criticism of a non-covered claim which the customer is attempting to “strike out” at us or anyone, because she has a situation that caused her great concern and inconvenience. I’m sure many negative reviews of many companies result from non-covered claims so the consumer chooses to “attack” to gain some sense of power and satisfaction. Warranty Companies have no recourse. Unfortunately for other consumers seeking better warranty companies, it drags us all down. Sherryl is entitled to her opinion. I have called her to discuss this review. She has not returned my call. jfo General Manager, Blue Ribbon Home Warranty, Inc.
I’ve used BR for many years now, service was previously excellent with other subcontractors. However, I had water and sewage in my basement, called BR and their technician called back immediately – great. However, the plumber did not come out and 3 hours later I called him and he reported that he had to go get a different van and that I should have diagnosed the problem better so that he would have the right equipment. I will schedule service reviews on my appliances and then cancel the warranty unfortunately. They used to be worth it.
Blue Ribbon excels in every aspect. Their Customer Service is, by far, superior. The service is complete within 24 hours, and the repair or replacement service cannot be beat! Thank you Blue Ribbon for making my life so much easier.