Comments on: Blue Ribbon Home Warranty

By: Stephen, Thornton CO

Stephen, Thornton CO — Tue, 27 Dec 2011 16:32:26 +0000

This company seems very shady to me. I have had 2 appliances this year that have gone out and both times a second repair visit was needed to actually fix the problem. In both cases the first service person did a minimal “fix” that appeared to be fine at the time, but turned out to not really be the fix at all. Both cases took over 30 days to recognize, and guess what — after 30 days you go back to square one again. New $55 service fee, new problem, etc. Don’t bother calling; no one has any empowerment to help you (although it doesnt seem like they want to anyway)and everything must go to the “service manager”. From a customer service standpoint, just look at how they respond to unfavorable reviews. Sure sounds like the customer is NEVER right when it comes to Blue Ribbon.

By: Michelle Combs, Calhan, CO

Michelle Combs, Calhan, CO — Thu, 08 Dec 2011 23:17:18 +0000

My family and I bought a house this summer and it had a few issues that the sellers could not afford to fix for us so my realtor recommended that we purchase a warranty from Blue Ribbon. A few months later our hot water heater broke but because it was not in good working condition when we bought the house, and therefore wasn’t covered by the warranty. The Manager, John Oldani, and his crew went above and beyond what anyone would to do to help us. It was Thanksgiving weekend, we had no money and no way to purchase a hot water heater and without John’s and Blue Ribbon Home Warranty’s help, we would still be without hot water. In a world with so many people that just don’t care about others, these people cared enough to help my family tremendously and I would highly recommend a Blue Ribbon Home Warranty to anyone. Thank you John for everything you did to help……

By: Paul, Colorado Springs, CO

Paul, Colorado Springs, CO — Sat, 25 Jun 2011 18:34:22 +0000

Buyer Beware this company is horrible. They are expensive and they do not cover allot of items. If it is a high dollar item they will only pay a percent. They didn’t cover a part on the water heater they don’t cover the broken panel of garage doors. They do not cover allot of your home. If your water heater goes you expect them only to pay 20% of it. Please do use or give this company any of your money. We have only lived in our house for 2 weeks and found out they charge service fees and will not fix anything. Do Not Use This Company!!!

By: A. West , Longmont, CO

A. West , Longmont, CO — Wed, 25 May 2011 14:02:58 +0000

I have had Blue Ribbon Home Warrenty for about 5 years now and it seams that everytime i have a problem and I call upon Blue Ribbon Home Warrenty for there help they never let me down. Yesterday I came home to a flooded garage from a leaking water heater. I called Blue Ribbon and they sent out a local plumber the next day ato service it. After reviewing the water heater it was best to replace it. The plumber called BRHW to get approval to install a new heater. BRHW did not hesitate and the new heater was installed. I now have hot water again and no out of pocket costs. With service like this I will never let my contract expire. Thanks Blue Ribbon.

By: Brian, Colorado Springs, Co.

Brian, Colorado Springs, Co. — Mon, 16 May 2011 20:52:19 +0000

I had two service contractors come out today as scheduled. One was Wayne of Dependable Appliance and the other was Tom of SCC Electric. They were both very professional and expediant in their jobs. I have also had to have some plumbing repairs and it has always been Jaimie that came to do the work, I believe he works for Colorado Springs Plumbing, and he has always done an excellent job. I prefer to have the same guy come out as this allows a knowledgeable relation to be had allowing me to have trust in them and not feel like I am being taken advantage of. This is my second year in using Blue Ribbon (I will renew) and so far everything has been great with them and the contractors the have sent out to my house to do the repairs. To me, I do not feel as I am being taken advantage of by Blue Ribbon or the contractors. Also, in speaking with these contractors, they spoke highly of Blue ribbon and in dealing with them, so that also made me feel better in spending my money with them for the home warranty.

By: Greg Knutson, Thornton, CO

Greg Knutson, Thornton, CO — Fri, 25 Mar 2011 03:52:25 +0000

I am a very happy customer of Blue Ribbon Home Warranty. Called them about a leak in a pipe at my water heater and they had service at my house to fix the problem in a very fast and timely manner. They are always very courteous to me when I call and always make sure that they have the problem corrected as fast as possible. Tim and his department have always handled every call like I was the only customer they had and always make sure everything is complete. I am so glad I have the warranty. THANKS GUYS!!!!

By: John Lakewood CO

John Lakewood CO — Thu, 27 Jan 2011 20:35:12 +0000

Rob Ladewig quoted the parts of the warranty that suited his purpose. They had the Basic Plan without washer & dryer. Plumbing coverage states:…”Dedicated Plumbing associated with excluded items is also excluded.” Letters were sent out at closing offering to upgrade to a Gold Plan within the first 30 days of coverage. Gold Plan coverage would have covered the leak. They didn’t take advantage of the upgrade. I called the Plumber to verify the fitting that was leaking was an elbow that ran horizontally over to the Washer hookups. That line was dedicated to the Washer which was excluded from coverage. Rob said he could understand the drainline being excluded or the dryer vent but not the waterline. They are all dedicated to excluded items. What is the difference? Waterline, drainline, vent. He understood 2 out of 3. He still got a quality job done at a bargain price from a quality contractor, one of Blue Ribbon’s. He could have paid four times as much or more by going through the phone book. The plumber verified the leak was on a line dedicated to the washing machine after leaving the main waterline. Basic Plans are basic coverage and don’t cover everything. You really do get what you pay for. Sorry.

By: Rob Ladewig, Colorado Springs, C0

Rob Ladewig, Colorado Springs, C0 — Sun, 16 Jan 2011 13:11:46 +0000

If you are planning on using Blue Ribbon Home Warranty READ THIS FIRST.I We bought a house in Colorado Springs that came with a Blue Ribbon Home Warranty. On Fri Jan 7 late in the afternoon, I call them to report that I had water leaking into the light fixture in the Kitchen. I told them that it had been leaking for several days and that I stopped using the upstairs bathroom and washing machine to see if that was the problem. It was still leaking and I needed help. They sent a plumber out on Mon, cut a hole in light fixture box and indicated it indeed was a pipe. On tues a plumber came back out and cut a hole in the wall behind the washer and dryer. They found that the copper water supply pipe had a bad joint and was leaking. They fixed it but said the policy didn’t cover it and that we would have to pay for the repairs. We did, but when I got home from work, I call and talked to Blue Ribbon and quoted from the warranty ” Leaks or breaks in water, waste, vent or gas lines, angle stops, risers, gate valves, shower and tub valves, toilet mechanisms, wax ring seal….” I asked how the leaking copper pipe could not be covered? The tech I talked to indicated that it was the pipe that goes to the washing machine and isn’t covered. I said how could that be, it is the same pipe that comes in from the basement, goes up to the second floor, hits a tee goes less than eight inches one way to feed the bath tub and less than eight inches the other way to feed the washing machine faucet. She told me that since the washer and dryer were not covered under the basic plan that dedicated plumbing wasn’t covered either. Finally after speaking to a supervisor and explaining that based on their logic, if I had a leak in the pipe in the basement, it could be considered dedicated plumbing to the washer also since there are no shut off valves or any thing else between the water supply and the washer faucet. I just said this interpretation of the wording in the warranty just doesn’t pass the common sense test — it is a water leak! At that point, the supervisor actually said to me and I quote “if you didn’t have a washer hook up you wouldn’t have had the leak” At that point I knew this was going no where and any business that used that type of logic to avoid their responsibilities wasn’t one I would do business with. If you go with them don’t just read the words and think you understand the coverage, do your “want if’s” and call a lawyer to be sure. I won’t do business with them again even if I have another issue that I think is covered — it just isn’t worth the hassle. I would be happy to discuss our experience with anyone who might have questions.

By: John, Lakewood, CO

John, Lakewood, CO — Tue, 14 Dec 2010 23:03:36 +0000

I’ve reviewed our records and we don’t have a Bill Jarvis in Parker, or anywhere else for that matter. However, I believe Bill Jarvis is Really Jason D. Everything matches. He told us he was looking for a warranty for his Mother in Castle Rock(Near Parker). He used her CC to pay the $75 for the pre-inspection. They had a double oven he wasn’t happy hearing wouldn’t be covered without additional premium. He lived in Nevada and had a 702 area code. The $75 paid the first 3 months of coverage for the warranty….that’s how it works but he didn’t realize it. When the monthly billing arrived in October, Jason, aka,Bill went ballistic and accused us of stealing his money. He reported us to the BBB in Denver and the case is closed because we had already met all his demands. We chalked it up to a misunderstanding. Our Account Rep he contacted was floored when she learned what had happened. He called us originally. Then he said he was never interested in a warranty in the first place. So why did he tell us he found us on this site? They didn’t purchase so, in my opinion, this review shouldn’t even be here. They aren’t and according to Bill, aka, Jason, never did activate the warranty so they never were customers! He didn’t even need to use the alias!

By: Bill Jarvis, Parker, CO

Bill Jarvis, Parker, CO — Mon, 06 Sep 2010 19:54:07 +0000

We had to push to get any response from this company when we issued are questions about establishing a service. Usually there was a few day pause between the time we submitted out questions and we received a response. The company was quick to charge $75 for an “inspector” to survey the house. After the brief “inspector” visit we didn’t hear anything from the company. We asked how much the service would be if we selected to activate the coverage. We learned that additions such as “$90 to add the double wall oven” made the insurance overpriced and less complete coverage compared to other companies, like National Home Warranty, in Nevada. This Blue Ribbon Warranty provided a fraction of the coverage offered by other companies. We selected not to activate coverage. That means the brief “inspector” visit was a $75 waste of money.