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Buyers Protection Group (BPG)

Home Warranty Plan Details and Reviews for Buyers Protection Group (BPG)

Buyers Protection Group (BPG)

Premium: $305-480
Deductible: $50
Effective: 30 days after enrollment
Web: bpgwi.com
Customer Service 1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating
Service Timeliness 2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service 2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating 1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating
Total Reviews: 123
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Buyer’s Protection Group was set up in 1987 to sell home warranty products only. In 1989, the company expanded to provide home inspection services as well. BPG acquired LandAmerica Home Warranty and LandAmerica Property Inspections in 2009, thereby expanding further.

The company is currently headquartered in Alpharetta, Georgia and provides services in 14 states across the country. BPG is also a member of the National Home Service Contract Association (NHSCA) and has around 300 employees working for them.

Flexible and comprehensive warranty plans, round the clock customer service facility and efficient repairs are the services that BPG has to offer. The company has yet another feature called the Trade Call Fee Guarantee program, in which a service call fee is charged only if a repair service is actually performed. They also have an Extended Advice program in which users get a full year of direct access to their inspection/ engineer services at no extra cost.
Online services from the company can be accessed through their official website. The site hosts information about the company’s history, their plans, their services and other relevant details. Users can purchase a home warranty and become members through their website. Existing customers can also place service requests and manage their accounts by signing up on their website.

BPG offers warranty products in two different plans:

  • Standard Plan
  • Preferred Plan
 Standard plan is available to both buyers and sellers alike, but the Preferred plan can be bought only by buyers. The Preferred plan has a more extensive coverage and also comes at a higher cost. Service call fee for the plans are priced at $50. 

Reviews & Ratings

    K
    Katy W
      Rating
      5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
    • Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
    Our home inspector was Ron Meier. He was as equal parts friendly and professional, and extremely thorough. We learned so much about our new home with his insight! Thank you so much, Ron! Will recommend!
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    T
    T. Goodsell
      Rating
      1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    During a home inspection, one of their inspectors gouged into a basement crack in several places and left crumbled wall on my floor and didn’t say a word. (He also moved the clothing in my closet and left it a mess.) My Realtor was appalled and contacted the company, who sent a patronizing letter that only made excuses. I asked them to clean up the mess and fix it, but instead I got another letter that essentially said that since my wall was already cracked, nanny nanny boo boo, they could really do whatever they wanted to it. It seems to me the bottom line is that they should respect homes and homeowners. Their behavior has been UNPROFESSIONAL in the extreme. view less
    During a home inspection, one of their inspectors gouged into a basement crack in several places and left crumbled wall on my floor and didn’t say a word. (He also moved the clothing in my closet and left it a mess.) My Realtor was appalled and contacted the company, who sent a patronizing letter that only made excuses. I asked them to clean up the mess and fix it, but instead I got another ... view more
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    K
    Kari

    Not Rated
    A NIGHTMARE TO DEAL WITH! STAY CLEAR!!!

    This company has been a nightmare from the time of our home inspection onward. The inspector was completely incompetent and missed well in excess of $25,000 in needed repairs to our home (including the fact that the fireplaces were crumbling, areas of water damage to the floors, missed open electrical junction boxes in the attic, electrical wiring done with tape instead of correct junctions, blown thermoregulator tank on the water heater, and a broken pressure regulator that left every sink and plumbing fixture in the house shooting out water at 100 PSI). When I mentioned this last part to the inspector -- that when you turned on a sink, it had such high water pressure that it shot water everywhere -- he said, "Well, you don't have to turn the faucet on all the way.

    We didn't know that there was a pressure regulator for the entire house to maintain the proper pressure, and, oh yeah, TO KEEP THE PIPES FROM BURSTING. Now, after repairing the pressure regulator, they refuse to fix the faucets which leak because the high pressure damaged the gaskets. They say that "this is secondary damage, and we don't cover that". So, after a YEAR of trying to get our leaky shower fixed, they are still giving us the run-around.

    To add insult to injury, they are now calling (under their new company of Fidelity) asking to see why we haven't renewed our home warranty with them!! Gee, I wonder????? Does anyone EVER renew with them after suffering their poor service for a year? view less
    A NIGHTMARE TO DEAL WITH! STAY CLEAR!!!

    This company has been a nightmare from the time of our home inspection onward. The inspector was completely incompetent and missed well in excess of $25,000 in needed repairs to our home (including the fact that the fireplaces were crumbling, areas of water damage to the floors, missed open electrical junction boxes in the attic, ... view more
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    P
    Peter Pedalino

    Not Rated
    I have been using BPG since 2009 and had pretty good out comes until the past two years. Back in June 2015 my dish washer broke. It took a month and a half and three vendors to fix it. Right now i have been waiting 5 days to get authorization to replace a coil in my air conditioner. I know it is covered and I don't understand why they are taking so long. Many times over the past 2 years I've had to find my own vender to do the work which is a nightmare in itself in getting BPG to authorize the work. I heard BPG has recently merged with a company called Fidelity. I suspect that is one of the reasons BPG is providing such DISMAL service. I have 2 homes covered by BPG and I will not be renewing my contracts. It's such a shame to see a company run into the ground. view less
    I have been using BPG since 2009 and had pretty good out comes until the past two years. Back in June 2015 my dish washer broke. It took a month and a half and three vendors to fix it. Right now i have been waiting 5 days to get authorization to replace a coil in my air conditioner. I know it is covered and I don't understand why they are taking so long. Many times over the past 2 years I've ... view more
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    C
    Cody Russell
      Rating
      2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
    • Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
    • Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
    Wow!! I really don't know where to start!! BPG has been such a horrible experience! I had a faucet repaired and a toilet repaired out of pocket with a plumber of my choice. Also, I had water pressure issues that finally got resolved through my plumber. I had no other choice but to use a local plumber because The dip stick plumber they sent out (the only one in their network) knew about as much about plumbing as my 4th grade son. After I got everything repaired to my satisfaction I was left with a $768.26 from my plumber. I say all this because I was informed that I would be covered 100% if I went out of their network. I have called numerous times and been placed on hold a total of 4 times totaling 3 hours. I have sent more that 10 emails to 3 different people that are suppose to be associated with BPG. However, I get the run around every time. It was just brought to my attention that BPG was in the process of being sold to Fidelity. It sad to say that makes a little more since to me now. I wanted to give every one a heads up to the hell I have been through trying to get reimbursed and with no end in sight. The only reason that I write this is to save someone the grief of BPG or Fidelity. I"d definitely find another company for my home warranty. view less
    Wow!! I really don't know where to start!! BPG has been such a horrible experience! I had a faucet repaired and a toilet repaired out of pocket with a plumber of my choice. Also, I had water pressure issues that finally got resolved through my plumber. I had no other choice but to use a local plumber because The dip stick plumber they sent out (the only one in their network) knew about as much ... view more
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    A
    ANUGAM RJAT
      Rating
      1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    Used this company for home inspection. Missed over 3K worth in inspection and didn't accept liability as they write in contract not to pay over paid fees for inspection. Do not use this company as they have standard email for reply. They probably send out denial email 5 to 10 times a day. AVOID at all cost.
     Rate this review: Add rating  Subtract rating  
    m
    mila prudovsky

    Not Rated
    Very poor company with bad coverage. It took a long time to schedule air conditioning technician appointment. The policy didn't cover basic necessary chores, like removing old part from the roof, like filling Freon, etc. Everything was charged extra, and a lot. The company did not inform me that they warranty the work only for one month. The aggregate broke a month later. I repaired it with another company. This company is a bad deal for a home warranty. view less
    Very poor company with bad coverage. It took a long time to schedule air conditioning technician appointment. The policy didn't cover basic necessary chores, like removing old part from the roof, like filling Freon, etc. Everything was charged extra, and a lot. The company did not inform me that they warranty the work only for one month. The aggregate broke a month later. I repaired it with ... view more
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    P
    Pat Gibbs
      Rating
      1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    TALK ABOUT A "DOG AND PONY SHOW"! BPG should be ashamed of themselves, allowed to be called a Home Warranty company. They have to be the worst of them all! We have been without a microwave for 4 weeks, and it's just one excuse after another. 2 weeks ago they told us they were sending a "gift card"...nothing arrived. We are renters, and the landlord opted for a "gift card" to be sent to use for a replacement microwave. After 4 weeks, the gift card finally arrives, and it's for use ONLY at Home Depot. Why wouldn't they send a VISA or American Express gift card that could be used anywhere? Now we won't have the microwave for another week. After reading all these bad reviews, I can see I'm not the only one who feels this way. view less
    TALK ABOUT A "DOG AND PONY SHOW"! BPG should be ashamed of themselves, allowed to be called a Home Warranty company. They have to be the worst of them all! We have been without a microwave for 4 weeks, and it's just one excuse after another. 2 weeks ago they told us they were sending a "gift card"...nothing arrived. We are renters, and the landlord opted for a "gift card" to be sent to use for ... view more
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    K
    Karen
      • Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      I am not able to award this company any stars at all.
      Our hot water heater leaked and made a huge mess. We called the warranty company, BPG. They sent a "contractor." That took two days. They showed up and took a look and said they would provide their report to the warranty company right away to get authorization for the warranty replacement, but it would cost an additional $700 + in uncovered expenses to get things up to code. My water heater is currently in code, just not holding water! Several more back and forth requests, and the BPG finally said that the "contractor" said the water heater failed due to improper installation, and they would not replace it. I would not recommend this company to anyone. I made polite calls asking for status along the way, and received different, vague information with each inquiry. I regret that money and time were wasted on this warranty. view less
      I am not able to award this company any stars at all.
      Our hot water heater leaked and made a huge mess. We called the warranty company, BPG. They sent a "contractor." That took two days. They showed up and took a look and said they would provide their report to the warranty company right away to get authorization for the warranty replacement, but it would cost an additional $700 + ... view more
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      L
      Leslie G. Renschler
        Rating
        2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
      • Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      • Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
      • Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
      • Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
      I was satisfied with the service until I tried to renew, then it all went to pieces. I have been trying to renew online and they continually said that I had to renew closer to my expiration date. Well my expiration date was today and that is what it said online so I called and after about 45 minutes and a lot of transfers I was told that they no longer do business in MN. What is that??? Very poor business, and then I started to read the reviews and they were not very good so have to look at some other options or go without home warranty service. view less
      I was satisfied with the service until I tried to renew, then it all went to pieces. I have been trying to renew online and they continually said that I had to renew closer to my expiration date. Well my expiration date was today and that is what it said online so I called and after about 45 minutes and a lot of transfers I was told that they no longer do business in MN. What is that??? ... view more
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      L
      Lloyd
        Rating
        1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      • Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
      • Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      BGP .... Probably the worst company I have ever had to work with. After a week and half of no or ineffective air conditioning I gave up trying to work with this company. They have so manny loop holes. My recommendation is for everyone who is offered a home warrenty by the seller or real estate agent to decline and instead ask for the cash the warranty would cost. This is the only way the consumers can rid the world of these type of companies !!!!!!! In summary DO NOT BUY from BGP or any other home warranty company total scam. view less
      BGP .... Probably the worst company I have ever had to work with. After a week and half of no or ineffective air conditioning I gave up trying to work with this company. They have so manny loop holes. My recommendation is for everyone who is offered a home warrenty by the seller or real estate agent to decline and instead ask for the cash the warranty would cost. This is the only way the ... view more
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      s
      shannon
        Rating
        1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      • Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      Scam artists

      They only cover damage caused by normal wear and tear, but their technicians are not able to say it was definitively caused by wear and tear so voila they don't cover it. An inside part to my microwave broke but the technician said he wasn't sure it was wear and tear. When I asked how I could break something I can't access they simply said we rely on our technicians. Don't bother buying the warranty isn't worth the paper it is written on. view less
      Scam artists

      They only cover damage caused by normal wear and tear, but their technicians are not able to say it was definitively caused by wear and tear so voila they don't cover it. An inside part to my microwave broke but the technician said he wasn't sure it was wear and tear. When I asked how I could break something I can't access they simply said we rely on our ... view more
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      R
      REBECCA
        Rating
        1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      • Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      • Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      • Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      • Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      DO NOT USE THIS COMPANY, TOOK OVER A MONTH FOR REPAIR, AND THEN SAID WAS NOT GOING TO COMPLETE THE REPAIR! I WOULD HAVE GIVEN THEM NO STARS IF POSSIBLE.
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      P
      Paul

      Not Rated
      called on SATURDAY noon and was told there is NO ONE available till MONDAY, as they do NOT have weekend or emergency service to have my hot water tank serviced, before a tech can come out to look at my water heater that is dead, 30yrs old. Asked if I could call on someone to get out to my house just opening up the phone book that has after-hours/emergency service and was told that this would be NOT be paid for by BPG cause it does not meet the warranty guidelines. These guidelines are are totally against what you would think a normal company would go by. They only deal with never heard of before companys that I have yet to find in any phonebook or google. STAY CLEAR view less
      called on SATURDAY noon and was told there is NO ONE available till MONDAY, as they do NOT have weekend or emergency service to have my hot water tank serviced, before a tech can come out to look at my water heater that is dead, 30yrs old. Asked if I could call on someone to get out to my house just opening up the phone book that has after-hours/emergency service and was told that this would ... view more
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      W
      Wendy caldwell
        Rating
        1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      • Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      • Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      • Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      This place is the worst. Completely incompetent!! The inspector tripped a circuit in the garage and left us with over 400 in thawed freezer food. They refused to take ownership! Report stated that garage did not trip, but my freezer full of ruined food says otherwise. Heard a loud rumbling from my kitchen, ran upstairs only to find the inspector testing the whirlpool tub with the water level below the jets. Yes! Let's burn up the motor in the tub!! Terrible do not waste your money on inspectors who clearly are incompetent!!! view less
      This place is the worst. Completely incompetent!! The inspector tripped a circuit in the garage and left us with over 400 in thawed freezer food. They refused to take ownership! Report stated that garage did not trip, but my freezer full of ruined food says otherwise. Heard a loud rumbling from my kitchen, ran upstairs only to find the inspector testing the whirlpool tub with the water level ... view more
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      E
      Eder Martinez
        Rating
        1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      • Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      • Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      • Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      • Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      We used BPGI for a home inspection. Don't make the same mistake. Their home inspections are not thorough at all. We uncovered thousands and thousands of dollars of damage to our home that should have been easily found.
       Rate this review: Add rating  Subtract rating  
      R
      Rick Whitley
        Rating
        2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
      • Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
      • Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
      • Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
      Inspection done on a Wed. morning. As of Saturday morning I have yet to receive the report. Made several calls to 800 number and inspector himself.
      They act like it is not a problem. Promise to resolve ASAP. They said the same thing Thursday night, Friday afternoon and Saturday morning. Maybe they are just too big.
       Rate this review: Add rating  Subtract rating  
      T
      Tanya Viragh
        Rating
        1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      • Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      • Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      • Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      • Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      I would highly recommend not utilizing this inspection service. The first time we turned on the dishwasher, it wouldn't drain due to incorrect installation. The inspector never ran it. The shower sounded like a jackhammer when water ran, along with a toilet leaking and 2 other toilets not flushing. 4 outside lighting fixtures were visibly broken and not functional -- all requiring complete replacement. The list continues... None of these issues were caught or noted on the report. The first 2 weeks in our new home have been overshadowed with stress of repairs, time missed from work and stress/worry. view less
      I would highly recommend not utilizing this inspection service. The first time we turned on the dishwasher, it wouldn't drain due to incorrect installation. The inspector never ran it. The shower sounded like a jackhammer when water ran, along with a toilet leaking and 2 other toilets not flushing. 4 outside lighting fixtures were visibly broken and not functional -- all requiring complete ... view more
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      S
      Samantha McCollough
        Rating
        1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      • Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      • Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
      • Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      • Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      Inspector did not adequately inspect the home, now the company won't cover the issues they are having that he did not report on, because he did not inspect the items sufficiently.

      He also stated he tested the microwave and it passed. Microwave does not work. For them to fix the microwave, now I have to pay them a $50 service fee to cover a mistake they made!

      Absolutely absurd, such a scam. view less
      Inspector did not adequately inspect the home, now the company won't cover the issues they are having that he did not report on, because he did not inspect the items sufficiently.

      He also stated he tested the microwave and it passed. Microwave does not work. For them to fix the microwave, now I have to pay them a $50 service fee to cover a mistake they made!

      ... view more
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      S
      Susan Millsapps
        Rating
        1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      • Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      • Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
      • Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
      • Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      I had BPG for 9 years, had used the warranty from time to time and did not have any complaints. HOWEVER, this year, I did not receive renewal paperwork, and my warranty expired without my knowledge. When I needed a repair to my heater, I had to pay for it myself since I no longer had a home warranty!
      They had sent an email saying that documents were attached, but it did not indicate the documents were renewal documents, and I thought it was advertisements and deleted it.
      When I needed service to my heater, they were, of course, happy to renew my contract at that time, but would not repair my heater since I was currently not covered under my expired contract.
      Before my warranty expired, they should have clearly and timely notified me that it needed to be renewed,and a phone call from their customer service department would have helped as well. I have paid them thousands of dollars over the 9 years I was a customer, and they would not even repair my heater, which turned out to be just a thermostat and not expensive anyway.
      Now they have lost a customer, and have gained bad reviews wherever I can publish them.
      Good going BPG, you get an F on your report card. Thanks for dropping the ball on me.
      Ripped Off in 2014 view less
      I had BPG for 9 years, had used the warranty from time to time and did not have any complaints. HOWEVER, this year, I did not receive renewal paperwork, and my warranty expired without my knowledge. When I needed a repair to my heater, I had to pay for it myself since I no longer had a home warranty!
      They had sent an email saying that documents were attached, but it did not indicate ... view more
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      L
      Liza
        Rating
        1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      • Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      • Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      • Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      • Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      AVOID!!! WORST SERVICE EVER!!!!
      They sent in a person to fix my fridge. He came in and took a look at it and said he needed to order parts . He left saying he will come in and finish the repair in the morning. Guess what? He never showed up and he didnt tell us that he left the fridge UNPLUGGED!!!! It not only caused property damage to the fridge by having food go bad and ooze all over it, but caused the water to leak all over the hardwood floor! We called them back more than 30 times and they never pick up the phone!

      I called in another service just to come take a look at my fridge and he informed me that this technician ruined my $5,000 fridge! He cut out parts and he didn't know what he was doing and the damages to the fridge and repair will now cost me $1400 more than the original repair!!!!

      If anything I need an insurance against BPG!! They causr more damage than they repair and they never fix it, they never fix anything they only damage it further. Do you see all the one stars, that tells you something, go somewhere else!!

      The manager, Ed, even told me to go look in the fridge to make sure the ice melted before calling the technician service or he was going to get charged by the technician service THEY sent! view less
      AVOID!!! WORST SERVICE EVER!!!!
      They sent in a person to fix my fridge. He came in and took a look at it and said he needed to order parts . He left saying he will come in and finish the repair in the morning. Guess what? He never showed up and he didnt tell us that he left the fridge UNPLUGGED!!!! It not only caused property damage to the fridge by having food go bad and ooze all over ... view more
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      S
      S Katz
        Rating
        1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      • Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      • Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      • Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      • Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      These people dominate you when you have an issue. They treat you like little children. They call the shots!

      Since you have paid them your premium, they now control you and do whatever they want.

      They are SUPER RUDE. SUPER DOMINATING!

      There are so many other companies. Do not do business with BPG.

      They have NO LOYALTY to their customers. They are short term oriented. They do not believe is giving good service so their customers can stay with them for a long time.

      SO STAY AWAY FROM BPG. view less
      These people dominate you when you have an issue. They treat you like little children. They call the shots!

      Since you have paid them your premium, they now control you and do whatever they want.

      They are SUPER RUDE. SUPER DOMINATING!

      There are so many other companies. Do not do business with BPG.

      They have NO LOYALTY to their ... view more
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      S
      Sal Cohen
        Rating
        1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      • Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      • Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      • Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      • Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      They are the MOST ARROGANT people. Once they have your money they treat you lie DIRT>
      So DON'T Give them your money. Don't buy their services.
      RUN from them. It is like a scam.
      DO NOT waste your money with them.

      RUN, RUN, RUN away from them. They are THE WORST.
       Rate this review: Add rating  Subtract rating  
      C
      Carl

      Not Rated
      I called BPG for a blocked drain. A few hours later a plumber from AMPM plumbing arrived asked to see the clean out. 5 minutes later I received a call from BPG telling me that the plumber had determined that I needed an additional clean-out, but that was not covered. I asked was covered and BPG told me that covered solutions would not work. I asked why and was told that their expert said so. I asked for another plumber and they said they would not send anyone else.

      So, after the plumber left and I decided to try a bit of Drano. And called the folks at Parker and Sons Plumbing for a second opinion.

      The next day their plumber inspected everything and said the Drano had done the trick.

      I have cancelled my contract with BPG and will find another provider. view less
      I called BPG for a blocked drain. A few hours later a plumber from AMPM plumbing arrived asked to see the clean out. 5 minutes later I received a call from BPG telling me that the plumber had determined that I needed an additional clean-out, but that was not covered. I asked was covered and BPG told me that covered solutions would not work. I asked why and was told that their expert said so. I ... view more
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      J
      Jessica
        Rating
        1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      • Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
      • Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      • Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      • Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
      Do not buy this warranty! Seller got it as part of the house we purchased, and we paid extra for the pool warranty. We didn't see contract until after closing. Entire contract is in tiny font, which should tell you something. They have so many weird loopholes that nothing is ever covered. Hot tub heater, pool lights, AC, plumbing issues...for all they found a way to say it wasn't covered. Doing business with them will mean throwing money away. view less
      Do not buy this warranty! Seller got it as part of the house we purchased, and we paid extra for the pool warranty. We didn't see contract until after closing. Entire contract is in tiny font, which should tell you something. They have so many weird loopholes that nothing is ever covered. Hot tub heater, pool lights, AC, plumbing issues...for all they found a way to say it wasn't covered. ... view more
       Rate this review: Add rating  Subtract rating  

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