Buyers Protection Group (BPG)

Home Warranty Plan Details and Reviews for Buyers Protection Group (BPG)

Buyers Protection Group (BPG)
Customer Service 1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating
Service Timeliness 2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service 2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating1.9 1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating1.5 Star Rating
Total Reviews: 126
Total Quotes : 46
Premium $305-480
Deductible $50
Effective 30 days after enrollment
Years In Business 14
BBB Rating A+
Complaint Resolution Program
Offers Online Claims
Coverage Area Nationwide (USA)



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Buyer’s Protection Group was set up in 1987 to sell home warranty products only. In 1989, the company expanded to provide home inspection services as well. BPG acquired LandAmerica Home Warranty and LandAmerica Property Inspections in 2009, thereby expanding further.

The company is currently headquartered in Alpharetta, Georgia and provides services in 14 states across the country. BPG is also a member of the National Home Service Contract Association (NHSCA) and has around 300 employees working for them.

Flexible and comprehensive warranty plans, round the clock customer service facility and efficient repairs are the services that BPG has to offer. The company has yet another feature called the Trade Call Fee Guarantee program, in which a service call fee is charged only if a repair service is actually performed. They also have an Extended Advice program in which users get a full year of direct access to their inspection/ engineer services at no extra cost.
Online services from the company can be accessed through their official website. The site hosts information about the company’s history, their plans, their services and other relevant details. Users can purchase a home warranty and become members through their website. Existing customers can also place service requests and manage their accounts by signing up on their website.

BPG offers warranty products in two different plans:

  • Standard Plan
  • Preferred Plan
 Standard plan is available to both buyers and sellers alike, but the Preferred plan can be bought only by buyers. The Preferred plan has a more extensive coverage and also comes at a higher cost. Service call fee for the plans are priced at $50. 

Reviews & Ratings

Lake Havasu City - AZ 07-08-2016
WIlliam,Lake Havasu City AZ
Posted On 07/08/16
Review No. 103263
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
My latest claim will be my last, as I will be cancelling my policy with them. BPG did not have a contractor to do the work on the inoperative garage door. After a week, (I had to contact them) I was told that I can find a contractor to do the work, but before the work gets done, the contractor has to send in an estimate and get approval. I work out of town during the week and do not have the time to do their job, and I STILL GET TO PAY MY $65 DEDUCTABLE! When I email them, all I get is the same response, "thank you for contacting us, please let us know how we can help". Shop elsewhere! This company is not good to work with. view less
My latest claim will be my last, as I will be cancelling my policy with them. BPG did not have a contractor to do the work on the inoperative garage door. After a week, (I had to contact them) I was told that I can find a contractor to do the work, but before the work gets done, the contractor has to send in an estimate and get approval. I work out of town during the week and do not have the
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# 103263
Winter Garden - FL 02-24-2016
Dennis,Winter Garden FL
Posted On 02/24/16
Review No. 97868
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This was my first claim with BPG they are the worst their service vendor has poor customer service skills and could care less about the BPG customer, I been waiting over 2 week to have a washer fixed to find out that I should call Sears and pay another service call and labor because 1 of the two parts I need is covered until 2019. WOW it was my understanding when I purchased the contact with BPG the washer would be covered NOT - I will never recommend BPG and now I question the company who purchased them view less
This was my first claim with BPG they are the worst their service vendor has poor customer service skills and could care less about the BPG customer, I been waiting over 2 week to have a washer fixed to find out that I should call Sears and pay another service call and labor because 1 of the two parts I need is covered until 2019. WOW it was my understanding when I purchased the contact with
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# 97868
Casa Grande - AZ 02-15-2016
Judy Hoeck,Casa Grande AZ
Posted On 02/15/16
Review No. 97626
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Horrible Company. Renewed for 10 years. AC breaks down and they send repairmen that represent them. In other words they will not replace failing AC unless it is not able to function at all. Our bill has almost doubled and when we called to ask for repair, we were approved to use out of area company as we were told they had no one in area. When the company came out they said the unit was in horrible shape , barely functioning within limits. THE COMPRESSOR WAS MECHANICALLY FAILING. When we summited the findings they found another repair company to say it was just an old unit. Well BPG 10 years ago when we started paying 400 a year the unit was young. Horrible company. view less
Horrible Company. Renewed for 10 years. AC breaks down and they send repairmen that represent them. In other words they will not replace failing AC unless it is not able to function at all. Our bill has almost doubled and when we called to ask for repair, we were approved to use out of area company as we were told they had no one in area. When the company came out they said the unit was in
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# 97626
Belleville, IL - IL 12-05-2015
Katy W,Belleville, IL IL
Posted On 12/05/15
Review No. 95348
5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Our home inspector was Ron Meier. He was as equal parts friendly and professional, and extremely thorough. We learned so much about our new home with his insight! Thank you so much, Ron! Will recommend!
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# 95348
Saint Charles - MO 11-14-2015
T. Goodsell,Saint Charles MO
Posted On 11/14/15
Review No. 94312
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
During a home inspection, one of their inspectors gouged into a basement crack in several places and left crumbled wall on my floor and didn’t say a word. (He also moved the clothing in my closet and left it a mess.) My Realtor was appalled and contacted the company, who sent a patronizing letter that only made excuses. I asked them to clean up the mess and fix it, but instead I got another letter that essentially said that since my wall was already cracked, nanny nanny boo boo, they could really do whatever they wanted to it. It seems to me the bottom line is that they should respect homes and homeowners. Their behavior has been UNPROFESSIONAL in the extreme. view less
During a home inspection, one of their inspectors gouged into a basement crack in several places and left crumbled wall on my floor and didn’t say a word. (He also moved the clothing in my closet and left it a mess.) My Realtor was appalled and contacted the company, who sent a patronizing letter that only made excuses. I asked them to clean up the mess and fix it, but instead I got another
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# 94312
odessa - TX 08-27-2015
Cody Russell,odessa TX
Posted On 08/27/15
Review No. 90737
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Wow!! I really don't know where to start!! BPG has been such a horrible experience! I had a faucet repaired and a toilet repaired out of pocket with a plumber of my choice. Also, I had water pressure issues that finally got resolved through my plumber. I had no other choice but to use a local plumber because The dip stick plumber they sent out (the only one in their network) knew about as much about plumbing as my 4th grade son. After I got everything repaired to my satisfaction I was left with a $768.26 from my plumber. I say all this because I was informed that I would be covered 100% if I went out of their network. I have called numerous times and been placed on hold a total of 4 times totaling 3 hours. I have sent more that 10 emails to 3 different people that are suppose to be associated with BPG. However, I get the run around every time. It was just brought to my attention that BPG was in the process of being sold to Fidelity. It sad to say that makes a little more since to me now. I wanted to give every one a heads up to the hell I have been through trying to get reimbursed and with no end in sight. The only reason that I write this is to save someone the grief of BPG or Fidelity. I"d definitely find another company for my home warranty. view less
Wow!! I really don't know where to start!! BPG has been such a horrible experience! I had a faucet repaired and a toilet repaired out of pocket with a plumber of my choice. Also, I had water pressure issues that finally got resolved through my plumber. I had no other choice but to use a local plumber because The dip stick plumber they sent out (the only one in their network) knew about as much
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# 90737
bloomfield hills - MI 08-18-2015
ANUGAM RJAT,bloomfield hills MI
Posted On 08/18/15
Review No. 90529
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Used this company for home inspection. Missed over 3K worth in inspection and didn't accept liability as they write in contract not to pay over paid fees for inspection. Do not use this company as they have standard email for reply. They probably send out denial email 5 to 10 times a day. AVOID at all cost.
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# 90529
Phoenix - AZ 07-23-2015
Pat Gibbs,Phoenix AZ
Posted On 07/23/15
Review No. 89831
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
TALK ABOUT A "DOG AND PONY SHOW"! BPG should be ashamed of themselves, allowed to be called a Home Warranty company. They have to be the worst of them all! We have been without a microwave for 4 weeks, and it's just one excuse after another. 2 weeks ago they told us they were sending a "gift card"...nothing arrived. We are renters, and the landlord opted for a "gift card" to be sent to use for a replacement microwave. After 4 weeks, the gift card finally arrives, and it's for use ONLY at Home Depot. Why wouldn't they send a VISA or American Express gift card that could be used anywhere? Now we won't have the microwave for another week. After reading all these bad reviews, I can see I'm not the only one who feels this way. view less
TALK ABOUT A "DOG AND PONY SHOW"! BPG should be ashamed of themselves, allowed to be called a Home Warranty company. They have to be the worst of them all! We have been without a microwave for 4 weeks, and it's just one excuse after another. 2 weeks ago they told us they were sending a "gift card"...nothing arrived. We are renters, and the landlord opted for a "gift card" to be sent to use for
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# 89831
Plymouth - MN 07-06-2015
Leslie G. Renschler,Plymouth MN
Posted On 07/06/15
Review No. 89131
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Repair Service:5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
I was satisfied with the service until I tried to renew, then it all went to pieces. I have been trying to renew online and they continually said that I had to renew closer to my expiration date. Well my expiration date was today and that is what it said online so I called and after about 45 minutes and a lot of transfers I was told that they no longer do business in MN. What is that??? Very poor business, and then I started to read the reviews and they were not very good so have to look at some other options or go without home warranty service. view less
I was satisfied with the service until I tried to renew, then it all went to pieces. I have been trying to renew online and they continually said that I had to renew closer to my expiration date. Well my expiration date was today and that is what it said online so I called and after about 45 minutes and a lot of transfers I was told that they no longer do business in MN. What is that???
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# 89131
Cumming - GA 06-17-2015
Lloyd,Cumming GA
Posted On 06/17/15
Review No. 88395
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
BGP .... Probably the worst company I have ever had to work with. After a week and half of no or ineffective air conditioning I gave up trying to work with this company. They have so manny loop holes. My recommendation is for everyone who is offered a home warrenty by the seller or real estate agent to decline and instead ask for the cash the warranty would cost. This is the only way the consumers can rid the world of these type of companies !!!!!!! In summary DO NOT BUY from BGP or any other home warranty company total scam. view less
BGP .... Probably the worst company I have ever had to work with. After a week and half of no or ineffective air conditioning I gave up trying to work with this company. They have so manny loop holes. My recommendation is for everyone who is offered a home warrenty by the seller or real estate agent to decline and instead ask for the cash the warranty would cost. This is the only way the
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# 88395
johns creek - GA 06-17-2015
shannon,johns creek GA
Posted On 06/17/15
Review No. 88390
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Scam artists

They only cover damage caused by normal wear and tear, but their technicians are not able to say it was definitively caused by wear and tear so voila they don't cover it. An inside part to my microwave broke but the technician said he wasn't sure it was wear and tear. When I asked how I could break something I can't access they simply said we rely on our technicians. Don't bother buying the warranty isn't worth the paper it is written on. view less
Scam artists

They only cover damage caused by normal wear and tear, but their technicians are not able to say it was definitively caused by wear and tear so voila they don't cover it. An inside part to my microwave broke but the technician said he wasn't sure it was wear and tear. When I asked how I could break something I can't access they simply said we rely on our
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# 88390
SANTA CLARA - CA 06-15-2015
REBECCA,SANTA CLARA CA
Posted On 06/15/15
Review No. 88309
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
DO NOT USE THIS COMPANY, TOOK OVER A MONTH FOR REPAIR, AND THEN SAID WAS NOT GOING TO COMPLETE THE REPAIR! I WOULD HAVE GIVEN THEM NO STARS IF POSSIBLE.
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# 88309
Avon - IN 03-24-2015
Wendy caldwell,Avon IN
Posted On 03/24/15
Review No. 86026
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This place is the worst. Completely incompetent!! The inspector tripped a circuit in the garage and left us with over 400 in thawed freezer food. They refused to take ownership! Report stated that garage did not trip, but my freezer full of ruined food says otherwise. Heard a loud rumbling from my kitchen, ran upstairs only to find the inspector testing the whirlpool tub with the water level below the jets. Yes! Let's burn up the motor in the tub!! Terrible do not waste your money on inspectors who clearly are incompetent!!! view less
This place is the worst. Completely incompetent!! The inspector tripped a circuit in the garage and left us with over 400 in thawed freezer food. They refused to take ownership! Report stated that garage did not trip, but my freezer full of ruined food says otherwise. Heard a loud rumbling from my kitchen, ran upstairs only to find the inspector testing the whirlpool tub with the water level
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# 86026
Ga - GA 03-22-2015
Eder Martinez,Ga GA
Posted On 03/22/15
Review No. 85966
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
We used BPGI for a home inspection. Don't make the same mistake. Their home inspections are not thorough at all. We uncovered thousands and thousands of dollars of damage to our home that should have been easily found.
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# 85966
Tampa - FL 02-28-2015
Rick Whitley,Tampa FL
Posted On 02/28/15
Review No. 85457
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Inspection done on a Wed. morning. As of Saturday morning I have yet to receive the report. Made several calls to 800 number and inspector himself.
They act like it is not a problem. Promise to resolve ASAP. They said the same thing Thursday night, Friday afternoon and Saturday morning. Maybe they are just too big.
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# 85457
Weldon Spring - MO 02-09-2015
Tanya Viragh,Weldon Spring MO
Posted On 02/09/15
Review No. 84910
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I would highly recommend not utilizing this inspection service. The first time we turned on the dishwasher, it wouldn't drain due to incorrect installation. The inspector never ran it. The shower sounded like a jackhammer when water ran, along with a toilet leaking and 2 other toilets not flushing. 4 outside lighting fixtures were visibly broken and not functional -- all requiring complete replacement. The list continues... None of these issues were caught or noted on the report. The first 2 weeks in our new home have been overshadowed with stress of repairs, time missed from work and stress/worry. view less
I would highly recommend not utilizing this inspection service. The first time we turned on the dishwasher, it wouldn't drain due to incorrect installation. The inspector never ran it. The shower sounded like a jackhammer when water ran, along with a toilet leaking and 2 other toilets not flushing. 4 outside lighting fixtures were visibly broken and not functional -- all requiring complete
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# 84910
Zephyrhills - FL 01-13-2015
Samantha McCollough,Zephyrhills FL
Posted On 01/13/15
Review No. 84010
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Inspector did not adequately inspect the home, now the company won't cover the issues they are having that he did not report on, because he did not inspect the items sufficiently.

He also stated he tested the microwave and it passed. Microwave does not work. For them to fix the microwave, now I have to pay them a $50 service fee to cover a mistake they made!

Absolutely absurd, such a scam. view less
Inspector did not adequately inspect the home, now the company won't cover the issues they are having that he did not report on, because he did not inspect the items sufficiently.

He also stated he tested the microwave and it passed. Microwave does not work. For them to fix the microwave, now I have to pay them a $50 service fee to cover a mistake they made!

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# 84010
Austin - TX 12-20-2014
Susan Millsapps,Austin TX
Posted On 12/20/14
Review No. 82984
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I had BPG for 9 years, had used the warranty from time to time and did not have any complaints. HOWEVER, this year, I did not receive renewal paperwork, and my warranty expired without my knowledge. When I needed a repair to my heater, I had to pay for it myself since I no longer had a home warranty!
They had sent an email saying that documents were attached, but it did not indicate the documents were renewal documents, and I thought it was advertisements and deleted it.
When I needed service to my heater, they were, of course, happy to renew my contract at that time, but would not repair my heater since I was currently not covered under my expired contract.
Before my warranty expired, they should have clearly and timely notified me that it needed to be renewed,and a phone call from their customer service department would have helped as well. I have paid them thousands of dollars over the 9 years I was a customer, and they would not even repair my heater, which turned out to be just a thermostat and not expensive anyway.
Now they have lost a customer, and have gained bad reviews wherever I can publish them.
Good going BPG, you get an F on your report card. Thanks for dropping the ball on me.
Ripped Off in 2014 view less
I had BPG for 9 years, had used the warranty from time to time and did not have any complaints. HOWEVER, this year, I did not receive renewal paperwork, and my warranty expired without my knowledge. When I needed a repair to my heater, I had to pay for it myself since I no longer had a home warranty!
They had sent an email saying that documents were attached, but it did not indicate
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# 82984
CA - All 12-17-2014
Liza,CA All
Posted On 12/17/14
Review No. 82861
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
AVOID!!! WORST SERVICE EVER!!!!
They sent in a person to fix my fridge. He came in and took a look at it and said he needed to order parts . He left saying he will come in and finish the repair in the morning. Guess what? He never showed up and he didnt tell us that he left the fridge UNPLUGGED!!!! It not only caused property damage to the fridge by having food go bad and ooze all over it, but caused the water to leak all over the hardwood floor! We called them back more than 30 times and they never pick up the phone!

I called in another service just to come take a look at my fridge and he informed me that this technician ruined my $5,000 fridge! He cut out parts and he didn't know what he was doing and the damages to the fridge and repair will now cost me $1400 more than the original repair!!!!

If anything I need an insurance against BPG!! They causr more damage than they repair and they never fix it, they never fix anything they only damage it further. Do you see all the one stars, that tells you something, go somewhere else!!

The manager, Ed, even told me to go look in the fridge to make sure the ice melted before calling the technician service or he was going to get charged by the technician service THEY sent! view less
AVOID!!! WORST SERVICE EVER!!!!
They sent in a person to fix my fridge. He came in and took a look at it and said he needed to order parts . He left saying he will come in and finish the repair in the morning. Guess what? He never showed up and he didnt tell us that he left the fridge UNPLUGGED!!!! It not only caused property damage to the fridge by having food go bad and ooze all over
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# 82861
Atlanta - GA 11-14-2014
S Katz,Atlanta GA
Posted On 11/14/14
Review No. 81120
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
These people dominate you when you have an issue. They treat you like little children. They call the shots!

Since you have paid them your premium, they now control you and do whatever they want.

They are SUPER RUDE. SUPER DOMINATING!

There are so many other companies. Do not do business with BPG.

They have NO LOYALTY to their customers. They are short term oriented. They do not believe is giving good service so their customers can stay with them for a long time.

SO STAY AWAY FROM BPG. view less
These people dominate you when you have an issue. They treat you like little children. They call the shots!

Since you have paid them your premium, they now control you and do whatever they want.

They are SUPER RUDE. SUPER DOMINATING!

There are so many other companies. Do not do business with BPG.

They have NO LOYALTY to their
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# 81120
Miami - FL 11-13-2014
Sal Cohen,Miami FL
Posted On 11/13/14
Review No. 81096
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
They are the MOST ARROGANT people. Once they have your money they treat you lie DIRT>
So DON'T Give them your money. Don't buy their services.
RUN from them. It is like a scam.
DO NOT waste your money with them.

RUN, RUN, RUN away from them. They are THE WORST.
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# 81096
San Antonio - TX 09-10-2014
Jessica,San Antonio TX
Posted On 09/10/14
Review No. 78626
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Do not buy this warranty! Seller got it as part of the house we purchased, and we paid extra for the pool warranty. We didn't see contract until after closing. Entire contract is in tiny font, which should tell you something. They have so many weird loopholes that nothing is ever covered. Hot tub heater, pool lights, AC, plumbing issues...for all they found a way to say it wasn't covered. Doing business with them will mean throwing money away. view less
Do not buy this warranty! Seller got it as part of the house we purchased, and we paid extra for the pool warranty. We didn't see contract until after closing. Entire contract is in tiny font, which should tell you something. They have so many weird loopholes that nothing is ever covered. Hot tub heater, pool lights, AC, plumbing issues...for all they found a way to say it wasn't covered.
... view more
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# 78626
Lithonia - GA 08-29-2014
Estelle Green,Lithonia GA
Posted On 08/29/14
Review No. 77851
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Service Timeliness:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
What a shock after reading the reviews that are all so much alike. I choose this company because of the mortgage company that did my closing and they were recommended. I have 2 air conditioners; they both went out at different times; however, within a month I would have to call back because they were broke again. My ice maker stopped working and they sent out 2 different repairmen; it is true, they send out people that do not know the business. My air conditioner has stopped working again; I called and was told that my warranty had expired and I asked why was I not informed or sent a renewal letter. The response was that it would not have been renewed anyway because, "I did not meet the underwriters guidelines that are listed on the policy." If I met them when you took my money at the closing, how could I loose them. The refrigerator could not be fixed and therefore, they were to have replaced it with a new refrigerator as the policy stated. That did not happen. The last repairman that they sent said that it could not be fixed. I will be contacting the mortgage company and telling them to please remove the brochures from their office. I should have checked them out; however, I trusted the mortgage company. There is nothing like a bought lesson. view less
What a shock after reading the reviews that are all so much alike. I choose this company because of the mortgage company that did my closing and they were recommended. I have 2 air conditioners; they both went out at different times; however, within a month I would have to call back because they were broke again. My ice maker stopped working and they sent out 2 different repairmen; it is true,
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# 77851
Sacramento - CA 08-26-2014
WilliamTaylor,Sacramento CA
Posted On 08/26/14
Review No. 77677
2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
Customer Service:4 Star Rating4 Star Rating4 Star Rating4 Star Rating4 Star Rating
Service Timeliness:3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
In three out of four service calls over a two year period, BPG sent incompetent and unqualified people to handle three plumbing requests (three different providers). In each case, I requested that they send someone out who actually knew what they were doing. In two of the cases, they did that without hassling me, but in one case they sent the same person (basically a handyman) back. (The item that they "fixed" is a problem again.) That is the reason that I gave Customer Service 4 stars. But I shouldn't have had to request a second person three times in the first place. Also, my policy is not due for re-up for 4 days, but they have already removed me from their online system. view less
In three out of four service calls over a two year period, BPG sent incompetent and unqualified people to handle three plumbing requests (three different providers). In each case, I requested that they send someone out who actually knew what they were doing. In two of the cases, they did that without hassling me, but in one case they sent the same person (basically a handyman) back. (The
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# 77677
Kearney - NE 08-26-2014
Laura Mathis,Kearney NE
Posted On 08/26/14
Review No. 77671
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
We have been with BPG @ 6 years with some property we own in Texas. Have used them twice and have had bad service both times and had to go out of network to get the job done. I do not recommend anyone use their service. They are not organized at all and make you wait forever on the phone! We will not renew service with them.
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# 77671
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