Choice Home Warranty
Home Warranty Plan Details and Reviews for Choice Home Warranty
Premium: $350
Deductible: $50
Effective: 30 days after enrollment
Web: choicehomewarranty.com
Deductible: $50
Effective: 30 days after enrollment
Web: choicehomewarranty.com
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 128 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 128 Rate this Company!
Coverage Area: USA - All States
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Reviews
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Pages: [6] 5 4 3 2 1 » Show All
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I am very very disspointed at this. My first 2 claims were never completed. No service at all. Pathetic contractors did not even show up tp their appointment. I have made 3 calls to cancel my policy and get my money back, still no response from the management.
Absolutely the worst company I have ever dealt with. I have posted my “story” on Angie’s list and suggest everyone stay away…the company is great at taking your money but lousy at providing service.
I purchased this home warranty to cover my 20 year old home. In the 9 months since purchasing it, I have paid $1500 in plumbing repairs. Choice has denied every claim. When I inquired about exactly what plumbing systems they do cover, I was told by John the floor supervisor they cover everything in the walls, but nothing cosmetic like faucets. The plumber who diagnosed the problem told me he would have to remove shower tiles to get into the wall to replace parts. When I told John, the plumbing problem IS in the wall, he replied, “well we don’t cover everything in the walls.” This company is CROOKED!!! What scammers! I’m contacting the BBB next. Even the plumbers in the area hate this company. Choice does not cover what they say they will and they don’t cover what other warranty companies commonly cover.
THE COMPANY PERFORMED TIMELESS AND EXCELLENT WORK.
I was with another warranty company before but they got ridiculous with their out of pocket service charge so I started shopping around. Got my Choice policy back in Feb 09, just renewed as I have had no problems with Choice in 09- I only had one claim in 09 for a plumbing stoppage- a tech was assigned and came over at my earliest convenience (how nice for us!) I just recently made my second claim – my fridge was leaking water from the freeze- tech assigned immediately, I didn’t even have time to call the tech- he contacted me- how wonderful!! set up appt for the next day- he gave me a window and came over as soon as he could – assessed- explained in detail my issue and then fixed the issue- he was done in under 1 hour – now that’s great service- he was courteous and I was very satisfied with my experience. While I was waiting for the tech- Choice called to find out if all was well (wow!)and then today after the job called and sent an email for feedback (now that is what I call taking your business seriously-Kudos again!) I read some of the reviews and in my opinion it seems as if some of the people are not reading their warranty coverage until something goes wrong and then getting pissed off when something is not covered- it is all spelled out in the policy that is sent- people just need to be informed consumers when shopping for anything- don’t assume anything and read your policy – I think if Choice would maybe counsel potential customers on how home warranties work (as most people have unrealistic expectations)- they would not have some of these issues and be more happy customers.
Overall my experience with this company was great. They repaired my oven and it works as good as new. The only problem is that one time when I called I had to wait about a minute and a half on hold until someone answered. Maybe I am being to rough, but I was formerly in the army and expect everything to be perfect.
I just had my first claim with this company and it was so easy. They helped me from start to finish. It was quick and the contractor was great. The company is highly professional and I will recommend them to friends and family.
I took a contract with this company over the phone after being told that the good deal they were offering was good for that time only and that once I got the paper work I could cancel if I wanted to. I had this charged to my credit card knowing that the law allows a cancel within 30 days. I researched the Company and learned that the BBB had given this company an “F” rating. I emailed then on Jan 14, 2010 to cancel the agreement. They telephoned that they would cancel. They sent me an email saying thy would. A week later I got the hard copy in the mail and again sent an email asking them to cancel – they emailed back that they would. It has been almost 2 months since they charged my credit card acct and I am being charged interest as they have not reversed the charges. I never carry a balance on my acct. I am now having to contact the State Insurance Commission, the credit card company, BBB and the FTC to get resolution on this matter that should never have occurred. Do not do business with these people. There is a reason the BBB rated them F.
I had a a contractor sent out by choice home warranty to fix my furnace in November that was not working in below freezing weather. The contractor found out right away what the problem was and had the new part on the truck and installed it and the furnace was running very well.The problem started when he went to call for auth. thru choice home warranty, oh no it was friday evening and every body had gone home for the week end.The contractor took out the part and left and said he would try to get auth the next week. The next week came and choice auth. the repair and I re booked the app. for the first part of the week, by the way did I mention it was below freezing. By the first of the week I had heat again, but now the contractor is billing me for the repair, says choice will not pay him since November. I had another bad situation with choice at one of my other houses also with the hvac system. I called because my ac would not come on. I should have thought there would have been a problem because I had only had the contract a few months, but when I switched home warranty co. choice sales rep told me since I already had coverage that everything would be covered,these guys must work on commission,but back to the ac unit. The contractor came out and looked around and said the unit needs to be replaced. I am not an expert but it had been working before with out a problem. The contractor called choice and they had a little talk and I could hear the contractor listening to choice and then he left, I later received a call from choice and they said they would not cover the replacement of the unit. I called the coustomer service and talked to a very rude man would told me I must be crazy to think that they would give me a new ac when I knew when I signed up with choice that it was not working. I could not believe that some one that I paid money to would be so arrogant. The more I thought about it the more it made me mad, so I called another company to come out and check out the ac. I was ready for the same conclusion as the first contractor that wanted $6,000.00 to fix it. I was surprised when he told me that a switched was turned off,which he turned on and my ac has worked all last summer. The rep. from bge also sold me a service contract for the ac and heating system. I think choice and the contractors are in collusion with each other. I have had some appliances fix and some of the time that went well
I just recently purchased my home warranty and within two weeks had a repair need. I filed my claim online and within a few hours received a phone call from the vendor indicating they could have a man out within the hour. Now that is what I call service.
I was very satisfied with the service and everything in general. The technican was very professional and got to the problem and corrected it. Thank you.
DO NOT BELIEVE ANY OF THE GOOD REVIEWS they are posted by company personnel. This company has FFFFFF rating with BBB. Worst rating you can have. They take your money for home warranty and have absolutely NO intention of solving your repair issue.Horrible customer service. Rude, keep you on hold, give you a run around for days and days. I’m not kidding. No heat situation for days still fighting with this company. Beware. Stay away from this company.
This is my second year with choice home warranty, we have only had to use their services twice, and both times their response times exceeded my expectations. I have had other home warranties in the past, but choice is by far the best that i’ve used. They know the way.
My overall experience with this company was pleasant. They were on courteous, on time, and took care of my heating problem quickly. I was with national home warranty which was a nightmare, and also with american home shield which covered nothing. As long as everything stays good with Choice Home Warranty, I will renew for sure.
Overall I am pleased with this company in comparison to some bad ones i had in the past. The only problem was that the guy didnt come out and do the repair the same day, he was here 8 am the morning after i made the claim. But besides that it was quick and smooth, just like the salesperson said it would be.
Since my emergency repair (hot water heater leaking water through my ceiling) happened when the authorization department was closed (4:45 on a Friday afternoon), I was inelligible for reinbursement. I had multiple representatives tell me it would not be a problem, but $1400 out of my pocket later, I’d say it was a problem. One claims rep told me that I should have just had my water turned off for the weekend until they could get someone out there. I would not recommend this company to anyone.
called in earlier to tell u tech listened than took timely action
This is the first time I have used this company. Customer service was excellent. Prompt with setting up the service and follow up. Repair service for my Sub Zero was the same day I telephoned. They were highly professional and fixed the problem.
Avoid this company like the plague. Did not honor warranty when heater broke and said we had rust in the unit and corrosion. I have two invoices from a repairman I called out and one they called out. Both stated to me my 15 yr. old unit had normal wear and tear. I have filed with the BBB and the NJ Attorney General’s office. When my husband told the manager we had pictures of the broken heater unit to prove there was NOT rust he stated “how do we know the pictures are of your heater?” We my husband told the manager that both repairmen stated our unit had normal wear and tear he said “You could have paid them $20 to say that.” Save your $$$ and stay away from this company.
I had a heat issue recently and ti was taken care of promptly. The company was very efficient and seemed to really care. I think it is very hard to find companies like that these days, and just wanted to say that I am happy with my “choice” in choice!
I have never written a review about a company in my life, but I just had to come and write about my experience with Choice Home Warranty. They replaced my heating unit when it broke down last week, and it was quick and efficient. The people were friendly and hepful and the experience could not have gone any better. I am very happy with Choice, especially Jessica. I am definately a lifetime customer now.
The serviceman is unable to access underneath the dishwasher for repair. He is requesting that a cabinet maker remove a wood panel before he can replace the pump. I would have preferred someone who could have taken care of everything himself.
I had the gas pipe leak in my house. The gas company came to check and shut down my gas.
With the urgency of having children in the house, it’s very difficulty to live without gas.
I called CHW, they gave me the phone numbers of several contractors that not wanting to work for warranty customer. Each time, I have to wait for an hour before calling the contractor just to get disappointed result. The contractors are either not working in my area or not willing to work with Choice Home Warranty customer due to not getting paid. Then call CHW back to have the same problem repeat over and over again. I even begged them for urgency, but they never care.
Two days later, I can’t hold any more and called a local plumber company to fix the problem costing me $4500 out of pocket.
I called back CHW asking for the reimbursement, they keep transfer me around for 7-8 times after getting my information. Then a gentlement finally promised to email me a claim form but never did.
I called, email with cc to JMoss (the man claimed to be CHW president), and add message in the claim status but still no response.
On their web site stating a-Ok with onlinebusinessbureau.com, but that bureau is a scam itself. I contacted that site to complaint about CHW but nobody bothers to look at my complaint. I then google search just to learn that onlinebusinessbureau is a scam.
Microwave stopped working (ugh, use it daily). Called Choice at 7am. first name of appliance repair said they couldn’t come until Monday (today is Thursday). Called Choice and asked if they could give me another company. Gave me AAA Able Appliances. Called them, and they came this morning, fixed the problem with no fuss, no muss. Paid my deductible and made my lunch in the microwave. Excellent job!
I am very dissatified with the services with Choice Home Warrany because I do not feel that my heating service was taken care of during the coldest days of the winter, we had no heat in the house. I feel that we was given the run around on this order. I am not happiy about my services. I feel that with an emergency situation was not taken care of in a timely. I was very inconvencienced with my husband, two children and two pets during this time. Each day I had to call and talk to someone to find out the status. If 2 technichians was needed I feel during my emergency both should have been sent out on the same day and the request that Choice ask of us to send a copy showing proof of our Heating/AC unit being serviced be faxed on the same day.
Dissatisfied customer,
Reba Carter