Choice Home Warranty
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Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. |
Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine.
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
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Pages: [26] 25 24 23 22 21 20 19 18 17 16 … 1 » Show All
Choice used the excuse as pre existing to not replace ac unit but told the ac place it was due to our policy being to new?! When i called choice they denied ever saying it was due to policy being to new. AC place said there was no pre existing and we couldnt have prevented the unit going out. Cancelled my policy but the rep didnt seem to mind. Will not reccomend them!!!!
Specifically asked if tankless water heaters were covered and after checking with a supervisor I was told yes. Later I find that it is not covered. First claim was for a timer on my dishwasher. Claim denied because dishwasher was recalled for an unrelated problem which had been repaired by a factory authorized technician. I sent them the repair documentation and they still denied the claim. Finally, when the compressor went out on my A/C they denied the claim even after I submitted service documentation of less than a year ago. Wish I had come to this site first! BTW, has anyone else noticed that all the positive reviews do not have a city associated with them?
DO NOT BUY CHOICE! I bought Choice and paid for a full year in advance. My AC stopped working so I called Choice. Within a few minutes, it began working again; therefore, I canceled the claim. The unit worked for one week before quitting again. I called Choice and made a claim. The next day a technician came out to look at my AC unit, and I paid him the $45 fee. Day 3, Choice called and wanted my service records. Still no AC, 87 degrees and 98% humidity. At 5 p.m. I called Choice to check the status of my claim. They had denied it but had not told me. The lady on the phone raised her voice while explaining that I was denied because I canceled the first claim and because I do not have a service plan on the unit. Obviously, they are looking for a reason NOT pay. They sure had no problem taking my money upfront and then denying the service that I paid in advance for.
I’m so mad and disqusted that I can not even type the whole story… Let’s just say I have no AC! Even thought I just paid $975 fo a “CHOICE” warranty…. UGH
DO NOT DO IT. THEY SOUND SO NICE AND CONVINCING JUST TO GET YOUR MONEY!!!!! Sickening!
I have no idea how this company has got good reviews, I am sure it is a scam. They have not fulfilled a single claim for my home so far. I had a plumming issue and they did not send authorization form for a few days leaving me without water so I had to get someone else. Their service and claim department is very dishonest.
With my range the experience was good. They continued to send the repairman out until there was nothing else to do but take a buy out. The repairman was excellent and patient. I would tell anyone that if you have to choose, make it Choice home warranty.
I had only been with CHW for 2 weeks when my garbage disposal completley went out. I called CHW and they gave me a local company to call. I called them and they came out the same day. A new motor had to be ordered, but the repair company was back out the very next day. It only cost me my small deductible. It was a very pleasant experience. Thank you CHW. Eleece Moll
I called for a tech to come to my home to address a washer problem. He claims due to our abuse, the pump problem would not be covered under warranty. He then proceeds to tell us he will fix the problem for $380.00. I purchased the part myself for $125.00 and installed it in five minutes. I contacted Choice and a customer service rep stated we want to keep your business and just send us a copy of the part’s invoice. We send in the invoice and get a call back that there is nothing they can do. Why ask us to send them the invoice and then come back stating they can’t assist. What a great experience this was.
I recently made my first claim with Choice Home Warranty. i made the claim online on a Sunday night. Choice Home Warranty called my the next morning at 9am to tell me the name of the contractor tat been assigned my claim. The contractor called me by noon and wanted to set up an appointment te next day; however, it was Mardi Gras and we would not be home. He came out on Thursday and ordered the partI needed for my ice maker. Choice HomeWarranty called me to make sure the contractor called me and that an appointment was scheduled. I have been with American Home Shield and they never did call back like that to be sure an appointment was scheduled and never bothered with it once the claim was assigned to a contractor. The service on this claim has been excellent.
I’ve bought Home Warranty for $380, paid in full, and later received the letter from them with coverage explanation. After 4 month the toilet tank was broken, cracked, leaked and I called to submit a claim. Home Choice Warranty provided me phone # of plumbing contractor which I had to call. First meeting was scheduled, but nobody shown up. I called a contractor to find out what’s happened. After my third call the contractor called me back and said that he had a case of emergency work and couldn’t attend that time. There were no apologies, or regrets expressed. I am usually a vey understandable person and we rescheduled our meeting. Then I received the email from Home Choice Warranty that my claim is denied. I called them to explain the situation. The representative was a girl, who was terribly rude and mean to my non-American accent. She finally agreed to relive the claim opened. On the second meeting, the contractor called to the Home Choice Warranty for authorization and the company said that toilet tank is not covered. He demanded $60 check before he came in my entry door. There is exactly copy-paste text from Choice Home Warranty site:
TERMS OF SERVICE AGREEMENT CHOICE HOME WARRANTY
8. PLUMBING SYSTEM/STOPPAGE
INCLUDED: Leaks and breaks of water, drain, gas, waste or vent lines, except if caused by freezing or roots – Toilet tanks, bowls and mechanisms (replaced with builder’s grade as necessary), toilet wax ring seals – Valves for shower, tub, and diverter angle stops, rinses and gate valves – Permanently installed interior sump pumps – Built-in bathtub whirlpool motor and pump assemblies –
When I called them again trying to clarify what the TOILET TANK words mean in the description of their coverage, I have got a response that they don’t cover the porcelain cracked. I tried to cancel this scam policy, but the customer service representative said me that is impossible, they can not release me after 30 days cancelation period gone. They don’t provide me a service which I need and paid for, and they banding me with this crap warranty, which they interpreter how they want. Ok, I was stupid; I didn’t check their rating, but other Customers: DON’T pay them ahead. I live in the USA for long time, and I had never had such scam, poor service here. They treat their customers as they want; there is not any coverage guaranties that they kept. Their main goal is to grab your money and escape from any obligations to provide a service. They are trying to find the reason don’t fix your problem. They discriminate me as a foreigner, hopping that it is too small amount of money that I would suit them about. At least I will try to suit them because I think this fraud must be stopped.
My experiences with Choice Home Warranty have exceeded my expectations so much so that I have purchased a second plan with them for my second home. The response to my claims are always within 24 hours, and they always follow up to check and confirm if an appointment has been set up with the contractor. My experience with their chosen contractors have also been excellent. They have all responded promptly, diagnosed the problem and have called Choice to relay the recommended remedy. After dealing with other home warranty companies, I would say that Choice is one of the best services that I have ever encountered. I highly recommend them.
OK It’s 3 weeks now still NO service, no one has even called to set up appointment. I called Choice home Warranty and they have now hung up on me 2 DAYS IN A ROW. This is thee worst customer service, I have spoke to Kimberly, Troy, Brook and Rachel, I have to say they sound like the same rude person. On top of that I would like to bring the attention to the people leaving good reviews, it does not have the city or state on them, but the bad reviews do. Isn’t that funny when it is supposedly required info and I don’t know of a single person who logs on and repeatedly leaves good reviews. Pay attention to the names, I believe this company has a department leaving good reviews and puts all 5 stars. This company only gets REALLY POOR REVIEWS, which I believe from real customers and PERFECT REVIEWS (hard to believe)from I believe their employees so it looks like they are a good company. ANYONE LOOKING FOR A WARRANTY COMPANY- WARNING RUN, RUN, RUN FROM THIS ONE! WHAT A RIP OFF! EVERY TEA PARTY, TUPPERWARE PARTY, EVERY FRIEND I HAVE AND FAMILY MEMBER I WILL TELL THEM THIS SAME INFO. SAVE YOURSELF THE WORST EXPERIENCE OF YOUR LIFE!!!!!!!!!!
Called your claims number spoke to your rep who put in touch with your contracted vendor in my area for services. The vendor was at myu home within an hour of the call and fixed my problem without delay. They even gave me a call back to make sure everything was working okay, as did your firm. Thanks for the great service.
W Duncan
Hello everyone,
THIS IS MY REAL EXPERIENCE. READ BEFORE YOU TAKE SERVICE. I DON’T OTHER TO SUFFER LIKE ME.
I just want share my experience with Choice home Warranty recently. Please find my list of issues with them just in few days.
- At the time of enrollment they try to over charged and made multiple transactions, got a call from credit card company and I requested them to decline the transactions. What if you don’t get call, you need to go the hassle process
- Absolutely I didn’t get any information about policy for 20 days, after I made repeated calls then they sent policy number via email and then 2 days after info arrive in mail too. This is an example of how poor their service is.
- At the time of enrollment rep promised me that effective date can be current if I show an active policy, I faxed the information but this did not happen. I made 15 calls about this and no use.
With the above all issues I sent the cancellation request in writing and then rep started bargaining to keep me like what about if I only charge half year price for full year an first service call fee. I strongly said please simply cancel. I waited for two weeks for refund. I didn’t get the refund. I called today and they finally refunding but they are charging $50 (administrative fee) + $39 ( 1 month fee). Even though I cancelled service in my first 30 days, they had charged all these. Initially they told me that risk free 30 days.
Based on my personal experience I would recommend you stay out of this company. If the customer service is like this even if something happens you can assume what will happen.
***********STAY AWAY FROM CHOICE HOME WARRNTY*************
DO NOT USE THIS COMPANY!!!! They ripped me off for $397. I ordered my service and decided to cancel it the next morning. They said I needed to mail a letter (no faxes or emails) and wait. After two weeks of waiting they said they never got the letter. Now they say I can fax a letter which I did. Now I have to wait again. They now inform me that there is a $50 administrative fee per contract to cancel. No other company does this. No other company makes it this hard to cancel. I should have known they were shady when they first started negotiating a better price if I ordered it right then on the phone. STAY AWAY FROM THIS SCAM PLACE!
This is the 2nd Home Insurance Company that I have used in the last 6 years and this the 2nd time that I had to use my insurance to have someone come to work on my Washer and Dryer which I just purchased from Sears and the person that was sent to us is very good from RCC Heating & Cooling, but he is the only company that covers my area where I live. Though he is very good and knowledgeable, but again we will have to wait to see if Choice will approve for the circut boads that need to be replaced and as of today it has been over a week since I first called to have someone come and fix my Dryer. But now I have to wait when and if Choice will approve the problem and then we still have to wait to see when the repairman can get all the parts and then come back to fix my dryer. But in the mean time, I need to get our clothes washed and then I have to go to the Landrymat to dry our clothes and since I am 100% Disabled Veteran, I can not pick up anything heaviver thatn 5 lbs. due to my disability and will cause extense pain and I don\’t have anyone to help me since my two daughters live in West Los Angeles by UCLA where they are students and one is a Professor until she gets here PhD in the next few months.
The technician was very professional and he did and fixed the problem right away. It was a cold winter season here this year and our heater went out just druing that time. The company came the day after and we were so happy about it, the tech went to get the pieces, made a few calls for the best price and in a few hours he was finished and all wa sroking again. really good company, I recommend!!!
Representative was very rude and completely condescending, especially after stating his 10 year experience in the industry. This was a determining factor in me not signing with Choice Home Warranty and not recommending them in the military community whatsoever.
We are still in the process of being fixed but it has all been very painless. I switched to Choice a couple of years ago after using another home warranty service that I was not pleased with. You came highly recommended. The technician you sent to fix my problem has been super nice and professional. He has kept me informed every step of the way which I very much appreciate. Thank You so much for your excellent service!!
Don’t ever choice Choice warranty company. They have very bad attitude of customer service.This company is a joke. Their supervisor even treated me badly. I request to service on my heating system. The technician come to my door and ask me for $45, He did not even check the system yet, I said they me call Choice warranty to verify,The customer said we have to put your account inactive because you refused to pay deductible. I have never refused to pay the deductible, they accuse me that I refused to pay. They ask me in order to reactive the account I have to ask the technician to come over my house again and pay $45, but the technician already gone, and I don’t know where he went. So I called choice again, the staff said”I can’t help” You have to call that technician back and pay $45 so we can reactive your account. I call the company again turn out this technician was from another company, not the one assignment me. And The customer service supervisor (JOHN) yelling me keep accuse go on and on. Please do not choice CHOICE WARRANTY COMPANY. OR YOUR WILL HAVE HEART ATTACK PRETTY SOON.
I can honestly say that every experience that I\’ve had with CHW has been a very good one. I\’ve called and they\’ve answered the call each and every time. I\’ve never had to wait to get a technician to my house. They have take care of us time and time again. Thank you CHW for a wonderful experience especially since I didn\’t have a very good one with my last home warranty company.
Our Home Choice warranty policy absolutely worked great. We had a problem with our kitchen GE microwave oven which had gone dead on us. We contacted our CHW service dept and they immediately put us in touch with Academy Appliance Service who would take care of our problem. Academy Appliance responded and diagnosed the problem, and coordinated with CHW, the replacement part was ordered and installed within a total of three days from time of original CHW notification. Through out the entire process CHW monitored the service call to assure our problem was being serviced. We are very pleased ! john ortiz
When purchasing this warranty plan I asked for the plan that would cover EVERYTHING, my coverage plan is called the TOTAL PLAN. Guess what? It is not the total plan they supposedly have another one to cover more. So I called about my freezer it started making a loud noise and the icemaker stopped working, they told me my plan didn’t cover the icemaker and they will only come out if it stops working not for a loud noise. This noise that started you can hear throughout the house. AAAAAAAARRRRRRRRRRGGGGGGGGG! So I called about the bathtub, the water won’t drain, well they don’t have a contractor in my area, so I have to wait until next week because they don’t do ANYTHING on the weekends for their customers who don’t have contractors in their area, eventhough my original call was on Wednesday. This is ridiculous. So not happy! This was so not worth it!!!!!!!!!!!!
My experiences with Choice Home Warranty have been great. They have exceeded my expectations. The response to my claims are within 24 hours and they follow up to check if an appt has been set up with the contractor. Also, if the contractor is slow to reply Choice Home Warranty sets up a call with another contractor. This service is a must have for any homeowner.
called on a Sunday evening and had a repair man on Monday morning. He had to order a pump, came back as promised the next day, found a board was bad and has now ordered the board for installation tomorrow. I could not be more pleased with the professional people at CHW and the repairman they chose. I also called the customer service specialist and he reviewed everything that was covered under my policy. He was very thorough and cared about my questions. They had everything documented and it was correct.