Choice Home Warranty
Home Warranty Plan Details and Reviews for Choice Home Warranty
Premium: $350
Deductible: $50
Effective: 30 days after enrollment
Web: choicehomewarranty.com
Deductible: $50
Effective: 30 days after enrollment
Web: choicehomewarranty.com
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 378 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 378 Rate this Company!
Coverage Area: USA - All States
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Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Reviews
Pages: [16] 15 14 13 12 11 10 9 8 7 6 … 1 » Show All
Pages: [16] 15 14 13 12 11 10 9 8 7 6 … 1 » Show All
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I had a good experience with Choice Warranty in choosing Jennings Plumbing Services. Kevin and his assistant seemed to be very knowledgeable. They took care of the problem in about 1 1/2 hours.
Company resolved a matter that was on the fence for them to either deny or accept. They accepted the offer very fairly and the issue was resolved. Not many warranty companies would of done that! A for effort in my book!
the customer service personnel have been prompt, professional,and courteous,with caring for this claim which needed a return call. I am pleased
The service rep was very knowledgeable and courteous.
We had a response to our call for air conditioning help within the hour we made the call to you. He repaired the problem the same day. Our air conditioning problems were solved and we were cool again.
Anchor 1 Plumbing was very responsive to my problem and seemed to fix the problem. The plumber was very courteous.
It was a hot muggy early saturday morning when my A/C stopped functioning. I called CHW and was quickly given the name and phone number of a local A/C repair service. Within an hour a technician was dispatched who rapidly diagnosed the problem, arranged to pick up needed repair parts and quickly installed them and had my A/C humming (and cooling) once again. Time between my initial call to CHW and the finish of the repair job was less than four hours! Thanks, Choice Home Warranty.
The service provider was Jennings Plumbing Service. Kevin and his assistant were very courteous. They serviced both toilets in about 1 1/2 hours.Seemed very knowledgeable.
When my air conditioning stopped working, I called Choice and was given the name of the company, DHL Home Services and someone was able to come out the same day and fix the air.
I was not happy with my experience. i was assigned a technician who I waited 3 days tto get service before I was assigned another technician who did not answer his phone and was finally told to get my own tech as yours were unavailable to get to us. washer needed $450 so I was offered 359. My contract calls for replacement if not fixable. i was finally offere $400 which I accepted
I am pleased you followed up to see if my repair request was done. The first contractor you gave for my fridge repair did not show up after two days. The day following my request, you contacted me to see if the repair was done. On the 3rd day following my request and the contractor did not show up, you sent me another contractor who showed up the same day and fixed the problem and I am pleased with this. However, it is my understanding that CHW do not pay their contractor promptly and that was the reason the first contractor did not show up.
Your follow up procedure is great but please ensure that the contractors are paid as well. Thanks
Had a problem with my air conditioning, was not shutting off and not cooling. Called Choice and rep sent out service man. Now air is is working fine and goes on an off as it should and cooling properly. Thanks Choice
The representative at CHW was pleasant and prompt; the assigned technician was competent and courteous. I called in the evening and my clothes washer was repaired the next day. Then they followed up to make sure the problem was solved. Wonderful customer service!
After doing the dishes on a late Sunday evening, I realized the drain was clogged. After several attempts with liquid drain/clog remover, I gave up at 10:00. On a whim, I contacted Choice Home Warranty to see if anyone would answer that late at night. Sure enough, they not only answered but set up my claim and gave me a local plumber to call. I thought I would receive the answering machine, but called the local plumber around 10:15. I left a message. The local plumber called me by 10:30 and scheduled my appointment for 9:00 a.m. the next morning. The plumber was timely and cleared the drain by 9:30. I gladly paid my negotiated service rate and the plumber told me CHW would take care of the rest. My friend was over the night before and couldn\’t believe the service I received! Great Job CHW~
The tech assigned to our claim for A/C repair was very prompt, diagnosed the problem quickly and within an hour had the unit working again. He even gave us some tips on recommended preventive maintenance. I was very satisfied to have chosen Choice Home Warranties on our 4 properties.
In regard to the technichian Artisan Plumbing I have no complaints. This was a professional company, very neet and thorough. In regard to you employees and contract I am disgusted with this compan and your agents lack of knowledge of policy coverage and what you cover. In regard to freon being rplace din a broken A/C unit you failed to payy for the labor to install the Freon. Furthermore I spoke with several A/C companies including my energy company who told me anytime freon is added you need to send a die and purge the system to make sure there is no contaminents before the freon is added. This is normal and customary procedures yet you failed to cover thi issue. I had American Home Shield and was talked into becoming a client. I am disatisfied with the claim submitted and unless this matter is rectified i see no need to renew my service contract with this company. Please have a supervisor call me to discuss the bill
One of the best warranty out there. Always there to help you, and get things done for you in a timely manner. I never got any push backs, or negative experiences. I recommend this company to others.
I am a new Customer with Choice due to being unhappy with my last Home Warranty Company. I have been very satisfied so far with their customer service.They always follow up after a claim to make sure someone has contact you regarding your claim & that things have been handeled. I would recommend them to others.
The service was quick and good. I put in a claim online in the morning, I received a call from the service company that afternoon, and the service man came the next morning at 8 am. My washing machine is repaired and running again. It was great!
This is our first service call. Not certain of the service yet. They only came out yesterday, but they have to order the part. So we will have to see.
I had my washer fixed by a qualified technician within 1 hour from the time at house. Choice would always follow up before service and after service was rendered. Pleasant experience from start to finish.
I don’t know who posted ANY good reviews about these scammers, must be related to them.
The Dryer went out the weekend before School Started! It was repaired in 48 Hours and School started with clean and Dry Clothes for everyone! Thank You CHW~
My pool pump stopped working and the pool contractor replaced the pump the same day! No problems or questions asked regarding coverage. Outstanding customer service!! I was impressed!
DO NOT, I repeat DO NOT buy Home Choice Warranty. They are complete scams. Initially they were professional and courteous when I submitted claim to have washer fixed. However when discovered how much work would cause. I received the following excuses. In short transmission is covered under manufactuerer’s warranty, NOT. We need a second opinion. 2nd opinion revealed same problem. Overheard tech talking to Home Choice Rep, Rep stated “How much is that?”. After complete run around for over 2 weeks told oh your house isn’t covered and we don’t replace transmissions. SAVE YOUR MONEY!!! Anyone interested in a CLASS ACTION LAWSUIT? That’s the short of it. They are SCAMMERS!!!
Water Heater went out beyound repair, called Choice on 8/20/10 they sent msg to me stating who to contact. Plumber came out on saturday 8/21/10. Took 4 days for Choice to make an approved for repaires. My cost to replace a water heater 900.00 and found out choice was only to pay me $120.00 for some nit-nough parts. Tks alot I would not recommend any of these home warranty programs.