Choice Home Warranty
Home Warranty Plan Details and Reviews for Choice Home Warranty
Premium: $350
Deductible: $50
Effective: 30 days after enrollment
Web: choicehomewarranty.com
Deductible: $50
Effective: 30 days after enrollment
Web: choicehomewarranty.com
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 388 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 388 Rate this Company!
Coverage Area: USA - All States
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Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Reviews
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Pages: « 16 … 11 10 9 8 7 6 5 4 [3] 2 1 » Show All
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I was very satisfied with my service call from choice. The technician told me that his company gives choice’s customers priority over other warranties because they pay quick and the people are nice and professional. When the service people like the company I think the service has to better, just like all other people – when they like the job they work better. I am satisfied with my choice in choice.
Arrival time was to be between 9 & 12.00. He arrived around 9:30. Very professional. I had another service company that was a disgrace. I am so happy I found Choice Home Warranty. Hope if I need any more repairs the techicians are as professional as the one I had today.
Overall I am very happy with Choice Home Warranty, except when I made the claim it took B&M Garage Doors 3 hours to call me and set up the appointment. I thought it was going to be faster. They did replace my garage door opener the next day and I only paid a $45 service call fee. It was very easy.
We were with another Home Warranty company for years, they were always increasing their rates without improving service. Choice Warranty beat my expectations!! Excellent customer service. Thank you for thinking about the customer first!!
Thank you for getting my water heater fixed so quickly. Kevin deserves a raise! Very happy with the turnaround time
When my washer/dryer broke i didnt know what to do. I then realized i had a purchased a home warranty from Choice. The fellas over there processed my claim the same day and had a repairman out the following day. The $380 i invested in that warranty was well worth the peace of mind it now gives me.
I just got an email from Troy McDermott to review my recent experience with Choice Home Warranty. I always ignore this kind of stuff but I had to review choice because I can’t remember the last time I had such excellent service from a company. The representatives were sensitive to my situation since I had a baby in the house and the ac was out. They kept in contact with me to make sure the A1 Air was on time and handling the repair. I gave them a 4 for service timeliness because A1 was 30 minutes late for the appointment, but for the overall rating I gave Choice a 5.
I own 4 rental properties that I had with AHS for years. Everytime I had to get a repair done is was a hassle and they would only bandaid the problem. I switched to Choice Home Warranty a few months ago and am very satisfied with their quick repair services. Instead of a bandaid they actually repair and replace. Even my tenants have noticed the difference. Choice Home Warranty is cheaper and better.
my refrigerator was not colling and the freezer totally melter. i called for service and was told my compressor was dead and needed a new one. everythingwas great except i had to wait 24hours for the new compressor
I wanted to say that I am very pleased with Choice Home Warranty. I had a problem with my garage and they sent A and M Garage Door, he came out the same date and He replaced our garage door opener within two hours. I will definately renew when the time comes.
My AC stopped cooling. After initial call, on Friday, they gave the service to a Sewer & Plumbing contractor. When I raised the question about this contractor, I was assured that they also do AC work. When I called the contractor, he was surprised of why insurance co gave the job to him, he did not so any AC work. I had to wait till Monday to call the insurance co to ask for another service provider.
The next service guy did not show up Monday on his appointment but came in on Tuesday, the next day. His diagnosis was that the compressor and 3 capacitors of condensor unit have to be change with an estimated cost of $1,100.
Insurance co called me and wanted prior maintenace records on that unit. Which I don’t keep. For this reason and for the old of the unit, repair was refused. As every one knows, the capacitors and compressor unit are enclosed units and are not servicable. Compressor is rechargable, but that was not the cause of repair.
Insurance co send another contractor for second opinion and they got the same diagnosis.
Repair was refused. I canceled the contract with them today.
Please do not contract with this co or any high cost repair will be refuesed based on lack of maintenance or old age, the two commonly used excuses by home warranty companies.
Very fast to set up first appointment. Kept in touch but scheduled company did not do service needed. Re-scheduled quickly and kept in touch reguarding new contarctor. But when quote submitted by contractor, no further communication from them. Have been trying for weeks now to get action. Was told contactor did not submit data, but contractor told me he submitted three times! Promised to have manager get back to me within 24 hours, 5 days later no call back. It seems that they are looking for a way not to pay claim. Contractor told me that they keep asking him if could have been pre-existing and they do not like his quote because it involves having to bring the unit up to code. (Which is included in their policy!) We are now in over a month and waiting. In the mean time the item is inoperative and per the contractor even dangerous to use. This should have been delt with promptly per their promises.
I purchased coverage with this company in July. So far I had a small plumbing backup in the basement and it was fixd very quick. I hope I have no other problems this year but if I do at least I have coverage with a good company. I am very pleased with my decsion to go with this company.
My kitchen sink began draining extremely slow on a Sunday afternoon. Thinking it was nothing serious, I poured Drano Max Gel into the drain, hoping to fix the problem. The following morning, the water had drained out but the sink was still clogged. I went to the website for CHW to place a claim. A local Plumbing Compamy arrived at my home within 90 minutes. The drain was cleared in 15 minutes. I was more than pleased!
I rate my eperience with choice home warrenty good except that one time when I called their computers were down and I had call back. they fix my refrigerater very good. I was happey.
I recently switched to Choice Home Warranty after using AHS for several years and I must say that their customer service is far superior to AHS. They were in constant contact with me during the entire claims process calling to help me with anything I needed. I would recommend switching to Choice Home Warranty.
In reading the fine print on the contract, this company esentially provides almost no coverage of any items that might actually break. Of those items they do cover, there are so many exclusions and caveats that the end result is the seam – you pay for no actual coverage.
Case in point is the first cliam I attemtped to make. The front of the plicy states “Plumbig System Included.” However, on the back pages, in fine print, you fine that sewage ejector pumps, which are a relatively high fail item and range between $1000 to $1400 for repair, are not covered, and which was one reason I took out the policy in the first place.
Stay away from this company. They offer no real coverage for thie money.
My ac was out in the middle of a heatwave and choice repaired it with no hassles. The only problem was that it the service man was booked up and could not come out until the next day, but I have to give credit to the choice customer service people, very nice and caring.
Michael Brantley
Pleased with the services I received. CHW repaired my sink clog and the technician was really nice too.
IM A SERVICE PROVIDER FOR CHOICE,IM VERT HAPPY WITH THEYRE LOGISTICS, I DO THINK THEY ARE A UP AND COMING COMPANY WHO TRULY CARES ABOUT THEYRE CONTRACTORS AND THEYRE CLIENTS, UNLIKE FIRST AMERICAN AND AMERICAN HOME SHELD, WHICH BOTH I HAVE WORKED FOR. REMEMBER IF THEY TAKE CARE OF THE CONTRACTOR,THE CONTRACTOR TAKES CARE OF YOU
I used to have National Home Protection which is out of business and under investigation, but I switched to Choice Home Warranty in May. I just made my first claim yesterday for a plumbing leak, and the leak is repaired! No hassles. I am a very satisfied customer of Choice, and want to thank Jessica Andrews as she was so nice and helpful, I even tried to ask her out, but she turned me down
Service call went very smooth and technician came and fixed after initial call. All went well !!!
the only problem i had, was i had to call the contractor several times, i think choice home warranty should have made the calls instead of me.
I would just like to say how happy I was using your services recently. Everytime something used to break I was always so worried about the contractor & repair cost, now with Choice I don’t have to worry anymore.
Also a specials thanks to Ashley Murphy.
my garbage disposal was leaking, it was due to a crack in the casing. A repairwoman came 2 days after i called and replaced it – no question.
Except for the fact that she was booked all day the day after my call and could not make it earlier, she did an excellent job.