Choice Home Warranty
Home Warranty Plan Details and Reviews for Choice Home Warranty
Premium: $350
Deductible: $50
Effective: 30 days after enrollment
Web: choicehomewarranty.com
Deductible: $50
Effective: 30 days after enrollment
Web: choicehomewarranty.com
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 388 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 388 Rate this Company!
Coverage Area: USA - All States
|
Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Reviews
Pages: « 16 … 11 10 9 8 7 6 5 [4] 3 2 1 » Show All
Pages: « 16 … 11 10 9 8 7 6 5 [4] 3 2 1 » Show All
Loading ...
Was very professional, and hope to keep it this way
I was very pleased with the customer service. I received a follow-up call from customer service to confirm that the service vendor had scheduled an appt. He was slow to respond because the calls for service were going to his cell phone instead of office ,according to him. He did schedule an appointment and completed the job.
Unfortuantly I am a disabled army vetern in a wheelchair and can no longer do the majority of task that come with owning a home. Therefore, I rely greatly on outside assistance. From your timely response to the more than satisfactory completion, the technicians and your service was superb. I’ll be recommending your service to all my family and friends. Thank you!
We reported the problem one afternoon, and the next morning the plumber arrived and fixed it.
Your customer service was wonderful, however, the service provider was not. One technician never showed up. The second one assigned, did not show up for the first appointment, made another one on Monday and did not show up, made another on Tuesday for 9-12 and called at 11:45 to say they had a flat tire and when it was repaired they would be there. They arrived, checks the outlets and repaired them. When I arrived home and tried to replug my TV into the outlet, it sizzled and shorted out in my bedroom, all three plugs and shorted out my Direct TV DVR. Left them a message and have not received a call back.
I had toilet leak and was repaired same day. I am very satisfies with the choice home warranty
I was extremely pleased with Madison Plumbing. The tech arrived on time, fixed the problem and was extremely professional. I have to wait until the “seal” dries (48 hours) before we can test the shower to make sure it doesn’t continue to leak but we have several showers so this is not an inconvenience. This is a very good company with an extremely pleasant staff. The receptionist was also very professional and courteous.
My first claim with Choice went extremely well. The tech was prompt and very knowledgable. I’m pleased with the services I received to date. The follow-up and constant contact with CHW was also great. Thank you!
-Bon
I am happy with service. Technician came the same day and fixed the washer. I also had a clog in sink and they sent someone else out and he came the next day and fix that too.
Made the claim repair man called fixed the problem no hassles.
3p.m. water gushing from supply line on toilet. Luckily there was a shut off valve. Reparman here by 9 a.m. next morning. No problems at all.
Excellant experience, I couldn’t have asked for better service. I was very satisfied with the overall experience. I will recommend your company to others. Great customer service, keep it up.
Thank you,
RSB Ohio
We switched to choice at the end of August 2009. Their pricing was considerably lower than our current company who we had been with for four years. Thirty seven days later, our air conditioner did not circulate cold air. A technician was sent out and found a leak in one of the valves, cost $400 to repair. The technician (nice guy) said this could not have been pre-existing because, we were super low on the coolent and because we experienced such a dramatic change in the air cooling all at once, it was a rapid leak. Choice stands firm that it was pre-existing and did not cover the repair. You would think that Choice would of looked into our previous home warranty plan to find out that there was never a claim in 4years with them on the air conditioning, or for any thing other than one small valve change in toilet! Four years never having had a problem, then all of a sudden on one Saturday – hot air. Choice blindly sticks with their excuse of it being a pre existing problem. I understand that their are dishonest people out there, that’s why they should check with our previous warranty company to see if we had any air conditioning claims with them. The house is only 9 years old! Give me a break, they did not give us- honest people the benefit of the doubt and offer some kind of resolution. I wish I never tried to save on the yearly fees and would of stayed with my original company. Unless they are somewhat flexible and do something about this, I’m going back to my original company and will tell all to please stay with who you already have.
I was kind of surprise to see how many contractors are doing business with Choice Home Warranty. They are able to send someone within a business day to fix my dishwasher. We knew its Selinda(sp?) (electrical pump part), but we want a check that worth for the part and labor, so I can buy new dishwasher, rather than patch the problem with extra money from my pocket plus check from Choice Home Warranty. Home Warranty has no problem to issue me the check, they said after 30 business days. Just negative part is waiting the check from the company longer, but overall, the service and response, and customer service are excellent… I know American Home Warranty issued the check faster. I don’t mind to wait a longer, that why I marked 3 on repair/replacement service for length of waiting period, as long I can get new dishwasher.
I had a great experience with this company. My neighbor told me nightmarish stories about another company she dealt with. I found Choice on the web and gave them a try. My clothes dryer was not heating and they sent me a repairman the same day. I paid a $45 copay and it was all done. I just figured I’d share my experience with anyone shopping around.
-Irene
We have had two claims denied in less than a year. One was for garbage disposal in the kitchen. They claimed it was because the service provider said that the work was not to code. I was witness to the phone conversation between the service provider and the insurance company; the plumber never said anything of the sort. The second claim just recently denied was on the heater, of which the compressor needs replaced. They indicated that since I could not produce proper maintenance documents, it was denied. The compressor does not require frequent maintenance as it is enclosed and not servicable. The house is 20 years old with original units and we have only been in it two years. All this was made clear when we signed the contract. Obviously a very fraudulent company. DO NOT USE.
Great experience with Choice Home Warranty. I had a repairman come take a look at my stove and he fixed it, no problems! He was also nice enough to look at my washer without charging me.
I was very pleased with my experience. The person that answered the phone at Choice Home Warranty was friendly and helpful. The service was timely and the repair person that came to fix my air conditioner did so in a professional manner. Based on my experience, I would recommend Choice Home Warranty.
Choice Home Warranty is the most reliable home warranty provider I have used. I was with AHS, HWA, & HSA in the past and they were all slow and annoying to deal with. Choice is a pleasure to deal with and the job gets done. I am very pleased with their service.
Pleased with the services so far. A/C was fixed with no hassles. Serviceman was great as well. Would recommend to friends and family. Thank you!
There was a leak under the kitchen sink. The plumber showed up right on time. Replaced the part that was cracked and went on his way. He was professional, polite, and we were pleased. So far, so good!!!
The repairman showed up and fixed the problem and poof, he was gone. It was quick, good and professional done. Thank you.
Great service from the provider. Would like to see a little quicker response setting up the service call. 24 hrs seems a bit long?
The repairman was at my home a few hours after my call. He diagnosed the problem as a bad compressor on my fridge. Very odd on a 4 1/2 year old Maytag. Turned out I am still covered by the warranty.
Total follow through on my satisfaction with their service was done within 24 hours.
So far so good.
We have had two repairs called in, both were very quickly responded to via phone and email and repairs completed within a day. Would recommend Choice!