Choice Home Warranty
Home Warranty Plan Details and Reviews for Choice Home Warranty
Premium: $350
Deductible: $50
Effective: 30 days after enrollment
Web: choicehomewarranty.com
Deductible: $50
Effective: 30 days after enrollment
Web: choicehomewarranty.com
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 388 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 388 Rate this Company!
Coverage Area: USA - All States
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Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
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Reviews
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Pages: « 16 … 11 10 9 8 7 6 [5] 4 3 2 1 » Show All
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This is my second year with choice home warranty, we have only had to use their services twice, and both times their response times exceeded my expectations. I have had other home warranties in the past, but choice is by far the best that i’ve used. They know the way.
My overall experience with this company was pleasant. They were on courteous, on time, and took care of my heating problem quickly. I was with national home warranty which was a nightmare, and also with american home shield which covered nothing. As long as everything stays good with Choice Home Warranty, I will renew for sure.
Overall I am pleased with this company in comparison to some bad ones i had in the past. The only problem was that the guy didnt come out and do the repair the same day, he was here 8 am the morning after i made the claim. But besides that it was quick and smooth, just like the salesperson said it would be.
Since my emergency repair (hot water heater leaking water through my ceiling) happened when the authorization department was closed (4:45 on a Friday afternoon), I was inelligible for reinbursement. I had multiple representatives tell me it would not be a problem, but $1400 out of my pocket later, I’d say it was a problem. One claims rep told me that I should have just had my water turned off for the weekend until they could get someone out there. I would not recommend this company to anyone.
called in earlier to tell u tech listened than took timely action
This is the first time I have used this company. Customer service was excellent. Prompt with setting up the service and follow up. Repair service for my Sub Zero was the same day I telephoned. They were highly professional and fixed the problem.
Avoid this company like the plague. Did not honor warranty when heater broke and said we had rust in the unit and corrosion. I have two invoices from a repairman I called out and one they called out. Both stated to me my 15 yr. old unit had normal wear and tear. I have filed with the BBB and the NJ Attorney General’s office. When my husband told the manager we had pictures of the broken heater unit to prove there was NOT rust he stated “how do we know the pictures are of your heater?” We my husband told the manager that both repairmen stated our unit had normal wear and tear he said “You could have paid them $20 to say that.” Save your $$$ and stay away from this company.
I had a heat issue recently and ti was taken care of promptly. The company was very efficient and seemed to really care. I think it is very hard to find companies like that these days, and just wanted to say that I am happy with my “choice” in choice!
I have never written a review about a company in my life, but I just had to come and write about my experience with Choice Home Warranty. They replaced my heating unit when it broke down last week, and it was quick and efficient. The people were friendly and hepful and the experience could not have gone any better. I am very happy with Choice, especially Jessica. I am definately a lifetime customer now.
The serviceman is unable to access underneath the dishwasher for repair. He is requesting that a cabinet maker remove a wood panel before he can replace the pump. I would have preferred someone who could have taken care of everything himself.
I had the gas pipe leak in my house. The gas company came to check and shut down my gas.
With the urgency of having children in the house, it’s very difficulty to live without gas.
I called CHW, they gave me the phone numbers of several contractors that not wanting to work for warranty customer. Each time, I have to wait for an hour before calling the contractor just to get disappointed result. The contractors are either not working in my area or not willing to work with Choice Home Warranty customer due to not getting paid. Then call CHW back to have the same problem repeat over and over again. I even begged them for urgency, but they never care.
Two days later, I can’t hold any more and called a local plumber company to fix the problem costing me $4500 out of pocket.
I called back CHW asking for the reimbursement, they keep transfer me around for 7-8 times after getting my information. Then a gentlement finally promised to email me a claim form but never did.
I called, email with cc to JMoss (the man claimed to be CHW president), and add message in the claim status but still no response.
On their web site stating a-Ok with onlinebusinessbureau.com, but that bureau is a scam itself. I contacted that site to complaint about CHW but nobody bothers to look at my complaint. I then google search just to learn that onlinebusinessbureau is a scam.
Microwave stopped working (ugh, use it daily). Called Choice at 7am. first name of appliance repair said they couldn’t come until Monday (today is Thursday). Called Choice and asked if they could give me another company. Gave me AAA Able Appliances. Called them, and they came this morning, fixed the problem with no fuss, no muss. Paid my deductible and made my lunch in the microwave. Excellent job!
I am very dissatified with the services with Choice Home Warrany because I do not feel that my heating service was taken care of during the coldest days of the winter, we had no heat in the house. I feel that we was given the run around on this order. I am not happiy about my services. I feel that with an emergency situation was not taken care of in a timely. I was very inconvencienced with my husband, two children and two pets during this time. Each day I had to call and talk to someone to find out the status. If 2 technichians was needed I feel during my emergency both should have been sent out on the same day and the request that Choice ask of us to send a copy showing proof of our Heating/AC unit being serviced be faxed on the same day.
Dissatisfied customer,
Reba Carter
Excellent experience, I couldn’t have asked for better service. I was very satisfied with the overall experience. I will recommend your company to others. Great customer service, keep it up.
Thank you,
MR NEVADA
I am trying Choice on the home I recently moved to. I have had another home warranty service for many years but thought I’d give Choice a try because they offered me a great deal. I do need to verify my deductible though, the rep told me it was 45.00 but I noticed on the feedback sheet just sent it said 50.00.
I called about my well yesterday and as another person commented I literally had an email from Choice confirming the service technician. I did have to call back because they assigned me a plumber vs a well specialist but they took care of it immediately and I had a call within a few hours from a well company.
The well technician was here today and we believe he has taken care of the problem. I had positive results in less than 20 min. Hopefully, we will have positive results for the work that was performed and no other money due. The young man from the well service was very professional and made recommendations on how we can be proactive taking care of our well.
I am impressed with their customer service reps over the phone so far but this is my first request through Choice. I hope that any future repair work will be handled as promptly and professionally as this was.
Michele
I was a little skeptical reading other responses from this company until I recently had a problem with my water heater. The water heater was 19 yrs old and in good shape, had minimum rust and was leaking water from the bottom. I called Choice and they sent the claim to the review board (not sure who they are) and I was told that the it was not covered under their warranty due to it not holding water in the holding tank, which is not covered under the warranty. Be sure to look at your policy, this company will do anything to avoid a claim if possible.
Not worth getting coverage from this company. They find loopholes and exploit customers. Really bad business practice.
I bought a warranty from this company in September 09. I called them in October 09, because my oven was not working properly, a technician came out to fix the oven;Informed me that the oven was repaired. Later, I went to use the oven and receive an error message. I called Choice to informed them of problem. I received a call from a customer service representative informing me that they would send a technician back out to resolve the problem. I received a call the next day from the customer service rep; informing me that they were not going to cover the repair, after they informed me that they would and said something about pre existing conditions. I requested a refund, I was told a supervisor would call. I did not hear back from a Supervisor for a week. A Supervisor named, Mr. Reed call me back. Mr. Reed was very unprofessional and arrogant; lack customer service skills. I am still waiting for a refund.
Please do not buy a warranty from this company they have so many complaints against them with the BBB.
I bought a warranty from this company in January 09. called them in March 09, because my oven was not working, so after four calls my oven is still not fix and I also called for my air conditioner to be fix and that is also not fixed. This company is running a scam and is taking advantage of innocent consumers. I called the company to complain and they said something about pre existing conditions. I advised them that the appliance was about two years old, but they still did not want to fix it. I got upset and told them I was going to contact an attorney and that’s when Mr. Reed call me an back and stated he could give me back about $117.00 on my contract. I told him I will be contacting an attorney, but he did not care. He is an arrogant prick and does not care what you do. Please do not buy a warranty from this company they have so many complaints against them with the BBB.
This was my first claim with Choice, went extremely well. Excellent experience, I couldn’t have asked for better service. I received a follow-up call from customer service to confirm that the service vendor had scheduled an appointment. I was very satisfied with the overall experience. I will recommend your company to others. Great customer service, keep it up.
Choice Home Warranty is a SCAM. People be careful when you sign with them. My Sincere advise for all of you out there is not to do business with them. They are totally illegal.
Choice Home Warranty screwed me big time. The guy who sold me this policy was so nice promising everything until he gets my business. His name is Brad Collins, he said that they will fix any problem that we report with no questions asked. Here is what happened to me.
On Oct 19th 2009 I signed up with these guys. As of last week my heating furnace started making some noise when I turn it onn, which I reported to Choice Home Warranty. I never had any problems before with any of my appliances. Then a technician came to my home & saw the heating furnace (infact he told me that I should pay him first before even he touches my furnace, that is what has been told to him by Choice home warranty, which is fine.) and immediatly he said that the inducer motor has gone bad. This is due to normal wear & tear in the bearings of the motor, then he left. After 2 days I got a call from Choice Home Warranty saying that they will not process my claim unless I provide them the maintainence records (they never mentioned about this when you sign up for the warranty – This is FIRST SCAM). Then I faxed all my maintainence records for the furnace and couple days later they contacted me saying that they will not pay for the claim. That means they will not fix my furnace, the reason stated is that they will not fix any NOISE coming from the furnace. That means basically they will not pay any for any of your complaints/claims. I spend couple hours on phone with their customer service dept, Authorization dept etc.. arguing that when some moving/rotating part in a motor goes bad it does make noise. If it had not made any noise I guess I wouldn’t have come to know the problem itself. What kind of a company who denies the claim on this ground. So basically they are telling me to wait till the heating furnace stops working and then they might fix it(not 100% sure on it), but if my furnace fails, then I have to suffer in this cold during this winter. CHOICE HOME WARRANTY is the WORST company and it is a SCAM, not legitimate business.
Hence, I filed a company with BBB (better Business Bureau) on how they are cheating people. Hence guys, please be careful when you sign up for something like this.
We filed a claim 12-5-2009 because our heater went out. Long story short they denied our claim because they said the unit was not \’properly maintained\’ because we did not have any documentation to send them showing that the system had be serviced every season since we owned the house. The system is 25 years old! Obviously it has been maintained or else it would not have lasted this long. I am an MBA and my husband is a PhD, we keep excellent records/receipts for everything in our home, but never once have we heard of \’seasonal maintenance\’ for a heating system. We are tired of insurance/warranty companies taking our money and not performing the service when we need it. We have paid $500 in premiums/service fees during the 4 months we have had this warranty, and they told us that since we do not have a \’long enough history\’ with them they need all of our maintenance records for the heating system (which is just their way of finding a reason to deny the c
laim). We sent them 2 years worth of service receipts to show the repairs that had been made to the system and they said that was not enough, and that we only sent them documentation for when the system broke, not documentation for how we maintained the system. What is the point of buying a warranty if they are not going to fix items when they break? To add insult to injury the weather is 20 degrees which constitutes emergency service, but after 4 days we still have no heat! We have only had this warranty 4 months and Choice Home Warranty has already breached the contract by not performing emergency service. We filed a complaint with the BBB requesting our heat be fixed or our $500 premium/service fees refunded and this warranty cancelled so we can find a reputable company that will actually perform the service we are paying for!
Excellent Job, Service man was on time and he fixed it right away. Your service was great, I had insurance with First America it was disaster. I am truly greatfull for your service. I would highly recommend you to my friends and family.
Nooshin Malek
I purchased a Choice warranty a little more than a month ago and wound up having to call today on two items (of course because around here it could never be just ONE!). My 4 yr old stopped my toilet drain with lord-knows-what but adding Drano on my own only produced styrofoam (?) back in the bowl. And my heat decided to quit on my second level. Anyway, I called Choice this morning. Within literal seconds of my call I rec’d an email so fast with my claim information I accused the phone rep of being psychic for my heat issue. The rep explained that they did not have an immediate assignment for the plumber but would call me back w/in an hour or so and also email me the information. I called the heat/air company and they had an appt for me tomorrow with a thankfully short window time 9who wants to wait ALL day!). I got busy and though “Oh I’ll call the plumber later (Thankfully, we have 4 toilets!)” At 4 pm this afternoon, never having called anyone directly for service, there was a plumber in my driveway who had me snaked out and ready to go in 5 minutes. In fact it took ME longer to put crate my pack of large dogs than it did for him to get my drain snaked and wait for the check. My ONLY complaint was that I wished he’d have called first so the dogs would have been handled. I think I am still in customer service SHOCK. This was only my first time using them and I’m sure you can’t base everything on this one time but I was impressed enough to write this review.
I purchased a home warranty through Choice on Oct.27, 2009.
Unfortunaltely, the Monday after Thanksgiving, I awoke to a huge water puddle in front of my refigerator. I called Choice and they sent a tech out the same day. The tech informed me it was the “brain” or the electronic control board. I asked what would cause this and he told me it was an electronic part and could last 5 days or 5 years. When the reaparman called Choice to get the approval, Choice DENIED THE REAPAIR, claiming it was “pre-existing” damage. They also asked the tech if he looked around to see if I had another refrigerator I was using. I WAS SHOCKED! I put this warranty on my appliances, because I just had to repair a washing machine, that I couldn’t afford to fix, I had to borrow money from my mom. I am a widow with 2 children, and cannot afford to fix my refigerator now. So until I can save enough money, I am living out of a cooler with ice. I HAVE REPORTED THEM TO THE ATTORNEY GENERAL’S office, and the BBB. PLEASE STEER CLEAR OF THE SCAM ARTISTS, THEY WILL ROB YOU.
I made the mistake to purchase 6 policies with Choice Home Warranty. Every time I call for Service, they always have an excuse but the repairs are never covered. I even had second opinions from differnt vendors showing the cause of the repair needed, and they still stick to their excuses. The vendors Choice have show up to get the $45 dollar service fee and leave. I don’t know if it is because Choice does not pay them well or what. I am copiling a list of the repair requests I make to Choice and the second opinions from different vendors. Eventually, I will hire a lawyer with proof of all the requests and file a big lawsuit against choice. They are not honest people and stick to their lies nomatter how much proof you show them.