Complete Appliance Protection
Home Warranty Plan Details and Reviews for Complete Appliance Protection
Premium: $400
Deductible: $0
Effective: Closing or after 30 days
Web: completeprotection.net
Deductible: $0
Effective: Closing or after 30 days
Web: completeprotection.net
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
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Complete Appliance Protection, Inc. (CP), is a home warranty company based in Kansas. CP provides a unique appliance protection plan with $0 deductible/service fee which is unique in the industry.
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I have been using this warranty company for the past 2 years and have had to use them on 4 different occasions for kitchen appliances. I have always received excellent customer service with a live person answering the phone. I have the option to use one of the company’s preferred providers and not pay a dime out of pocket or I can use someone of my choice and get reimbursed for the charges. When I needed to do this I was reimbursed promptly. I never had a repair request questioned or denied and I have always been treated with prompt courteous service, with a service call able to be scheduled usually within a day. I have used other warranty companies in the past where I have had to pay a service call fee and found that a “band aid solution” was used to try to solve a problem and then I had to have repeated service calls to address issues, sometimes even having to wait days to have an a/c unit repaired. This has never been the case with Complete Protection.
I found this company by reading reviews on this site. The biggest factor that attracted me was the $0 call out fee with no pre-set limits. Every time I called the company, a live person (non-IVR) answered the phone. The company also has no pre-existing condition clause. I phoned in for an electrical repair I needed, and they let me choose my own electrician. I am extremely satisfied and strongly recommend this company. I got my girlfriend to sign up also. The only thing I wish they offered was sprinkler system addon.
My home warranty with AHS expired Nov. 2010,and before I did an automatic sign-up,I thought it would be wise to research some review’s.Glad I did I read some real horror story’s on a lot of these review’s.So I picked CAP based on the positive feedback. It proved to be good choice. I had to have our oven circut board replaced this past Jan. also just had the a/c fixed this Aug. That bill was $406 and remember $0 deductable.What I also liked was the feedback from the quality repairman they use;they told me CAP is one of the best outfits to deal with.So that being said I truely think that they are the real deal.
We have had Complete Appliance Protection for several year and have had to use the protection plan several time on major appliances and small appliances,and not once have we had any problems with our rep Jim and staff. We call and they produce. The protection plan has more than once paid for itself. I would recommend this service to everyone.
I have had this coverage for over 2 years. My son learned about it and told me how satisfied he was with a difficult service call. The kept after it until it was resolved. I then signed up for the protection. Sure enough, my son was right. Had an oven, and air conditioning (twice) service calls and was very satisfied. I would not be without the coverage as it had paid for itself in service fees. Keep up the good work CAP! One of my service calls took a little longer to get someone here, but I think it was a holiday or weekend. It wasn’t CAP’s fault.
Polite warm body answered the phone, got me a case number immediately, A/C repair guy called very shortly after and showed up that afternoon. A/C tech worked very hard to get our A/C working better and indicated CP took very good care of him on the money side. No issues, very happy w/ them, all this very shortly after just buying our house.
I have found this company to have excellent Customer Service. ***You get to talk to a real person when you call, not a message that says we will call you back***I researched many companies before signing up and found this warranty company to be the only one in the BBB with great ratings. Not long after purchasing my home I had an issue with the heat pump, new to me since I moved from FL. The repair was done very quickly and now works fine. And CAP Inc. even provides a FREE yearly AC/Heat Pump check up. Thank you CAP Inc
We have been very pleased with both the CP representatives and the recommended service companies. They are always friendly and quick to respond to repair issues. We recently had a performance problem with our AC unit and CP had a service provider out to us almost immediately. Unfortunately all of our home issues have gone beyond the basic coverage, but we are still impressed with the promptness and professionalism of CP.
The heating and cooling plan really works for me. I am with CAP for a year now, and I just received my third repair authrization number (yes, our system is old). I like CAP because there is per call no service fee, although the plan only covers a portion (fixed amount) when you need a replacement of the whole unit. I prefer this way, so I recommend CAP for those who are willing to spend some money when you need a brand new replacement, but not for fixing what you have.
Highly recommend this company, they do exactly what they say they will do! I really looked around before purchasing a home warranty and I do believe this one is the best. The man who services my appliances says hes does lots of home warranty service work and he says by far this is the easiest one to work with, he said they respond quickly and pay up fast. He was amazed at the terms of the contract and that they didn’t refuse to do the work. I guess other companies that he works with are not that easy to get the work authorized or treat the customers fair.
I just decided to replace my old dishwasher instead of fixing it and the company paid the scheduled reimbursement cost within 10 days. I really feel I have treated very fairly by this company! I give them a 5 star rating!
I have used this company for quite a few years. Have never had any problems. They always answer right away, and have very good companies to have you call for service. Have had to use the replacement service a couple times, and received the check a couple days after I sent the receipt in to them. Would reccomend them to anyone!
They repaired my dryer, oven and air conditioner. The cusotmer service reps were professional and quick to assist me. Every repairman was courteous and helpful. All were on time. The AC repairman was superb! Our AC died at 2PM; he was at our house by 7PM. We had AC at 9PM. Refunds have been prompt – usually within 10 days.
I will and have recommended CP.
I have always been skeptical of Home Warranties due to previous bad experience, but when we bought our new house we went by the reviews of Complete Appliance Protection and we had an issue with our AC almost as soon as we moved in. Our issue was taken care of promptly and was covered completely. I know that this plan isn’t as comprehensive as some are, but I think the ones which are more comprehensive don’t actually pay for what they claim they will. They find loopholes. Complete Protection does what it says it will, and were very pleased.
this is one of those buyer be aware type reviews. The company itself is great, and has good customer service for a home warranty company. The biggest problem is they have a max cap on pretty much everything. For example they only pay $300 for a replacement cook top stove, while even the low end cook tops are in the $600 range. Similarly they will pay $500 (or close to it) as replacement cost for an a/c unit, where will you find an a/c unit for that kind of money. I had a water heater leak on me, their replacement cost $300. The heater alone would cost you 400-600 average, plus almost $700-$1000 in labor if you have one in the attic (as is common in Texas). So CAP is a good home maintenance company but not a very good company if you are considering appliance replacement.
Our policy went into effect on September, 2010. We have had excellent service and prompt attention from all personnel. Very pleased with this company. They service with a smile. Also if you want they allow you to obtain your own repair people, but we normally reply on their recommendations.
I could not have been more pleased! The dishwasher was leaking & I knew that from the home inspection. I called a plumber to come fix it along with some other plumbing issues. I was told that it was a problem with the dishwasher & not the plumbing. I contacted Complete Appliance Protection. I had just closed on the house & the payment had not yet been received from the title company. CAP had my application but no payment. Angelia with CAP promised to call me when the payment was received. Then is when she could schedule the repair. Guess what? She DID…amazing! The repair was scheduled a day or 2 later. It was a $230 repair that I paid nothing for. Folks, this is a common sense company. You know what you get for how much. You know what you don’t get & I can deal with that!!!
Wonderful company. With other home owner’s warranties we’ve had, we felt like we were a low priority with most of the service people. Not so with CAP. We get prompt first rate service from their vendors.
I have found this company to have excellent Customer Service. I researched many companies before signing up and found this warranty company to be the only one in the BBB with great ratings. I have had to call them 3 times in 1 month and had excellent contractors come out. With no deductibles to pay for a call, I have found them to be well worth the investment.
Great company to work with. Reported problems with an A/C received approval after we contacted a licensed professional in the area. We were not forced to use a service company and elected to select our own. Direct billing is permitted with no deductable. We added additional appliances to our contract immediately.
We bought a foreclosure that was 15 years old and had mostly original equipment. We signed up with another warranty service but after a year were completely frustrated with them. I did a BBB search for which one of these companies actually has a great rating. That was easy, only one, Complete Appliance Protection! The price was higher than other companies but they don’t make you pay a deductible like other companies. We have had six repairs in the last year, and I have personally saved at least $2000 above the cost of the warranty. With the tough economy, we would have been in trouble paying for new appliances or paying an extra $2000 in repair costs. They are simply THE best. I will renew with them every year in this house!
In response to Aaron, whose post is dated 4-11-11:
We take customer complaints very seriously, however, we have no way to substantiate your post due to a lack of any specific information or claim. If you feel our program is a “rip off,” we would be curious to know more information. We never misrepresent how our program works and our Terms and Conditions can be found on our website. You would also have received a copy in the mail upon enrollment. Additionally, our customer service reps always go out of their way to explain what is and what is not covered. We provide all this information in a transparent manner as to avoid any confusion. If a customer chooses to disregard the information that is provided, CP cannot be held accountable.
I have been enrolled with Complete Appliance Protection for about 10 months. The representative explained to me the different plans that they offered and what all is covered and not covered. My plan comes with a PM on my furnace and air which I used last week. The technician came out the next day after I called for an appointment. They detected that the AC was low on freon and charged it up. All this was covered by CAP and I am ready for the warm weather. Thanks to all at Cap and to the Service Co. that they recommended.
cap this far has ben the worst home warranty program they really should be ashamed of them selves they pulled some mickey mouse bull and tried to rip me off so far i am not satisfied with CAP i think old republic is way better. they have better deals to so cap i am very dissapointed of this horrible rip off
We are a service contractor and do repair work for several different warranty companies throughout Greater Kansas City. We have enjoyed working with CAP for many years now. We appreciate that when calling in for authorization or questions on claims, they are very helpful and always look for ways to help not only us but, their customers. When asked by customers who we recommend, CAP is always on the top of the list!
I am well satisfied with the service of cap. It is nice to deal with the same people on the phone when calling in and the response to service work is speedy and professional. I would recommend Complete appliance protection to others.