Comments on: Complete Appliance Protection

By: Steve, Keller, TX

Steve, Keller, TX — Fri, 27 Jan 2012 00:25:42 +0000

I own several rental homes and have always kept Home Warranty plans on them and the house we live in. During our last move we chose to go with Complete Appliance Protection. After moving in we had several issues that we didnt expect and that the inspectors had missed. CPA handled everything for us quickly without any calls or searches for sevice people required from us like we have had to do with other high rated companies which I wont mention. We really were impressed. You can actually talk to real people and not get stuck playing the phone game. They were on top of it from the first call until everything was fixed to our satisfaction. We have two other homes and as soon as the warranty contracts expire, we are going to protect them with Complete Protection too.

By: Kathy Owen

Kathy Owen — Sat, 21 Jan 2012 15:05:06 +0000

We found Complete Protection while searching on the internet for a new company. The first thing that caught our attention was “zero” down and reviews by other customers. We picked a great company. The customer service is above average in getting a service rep to our home. The work on our dryer, which is seven years old, was done professionally and quick. We couldn’t be more pleased with this company and would recommend them to everyone. You won’t be disappointed.

By: Angela K. Austin, TX

Angela K. Austin, TX — Wed, 18 Jan 2012 01:55:58 +0000

I had a horrible experience with a home warranty company about 7 years ago and thought they were a sham. A friend mentioned how glad they’d been for purchasing a home warranty on their house and so I reconsidered using one and researched them. I’m so happy I chose CP, the reviews are accurate. They’re customer service is great, they give you various choices of local businesses to help and these companies they work with have been reliable. When my a/c went on the fritz, I had a local company out within 24 hours to fix my a/c and more recently to fix my fridge. Do read the fine print of the contract and don’t expect them to replace your $10K a/c unit, but when it comes to overall maintenance and upkeep they are there for you 110%. I received the service you would expect, which was a great experience and no hassles. They may be a tad more expensive than the average, but it’s worth it in your time, headaches with other companies and the quick resolutions your immediate problem…and you don’t have to endure a fighting match to get your issue fixed. I highly recommend CP!

By: Alicia Smith, Laurel, MD

Alicia Smith, Laurel, MD — Thu, 12 Jan 2012 17:20:17 +0000

Having a home warranty through Complete Appliance Protection is one of the best investments I have made. I am extremely satisfied with the quality of services I have received from CAP. The representatives are always friendly and quick to respond to my repair needs. Overall, I highly recommend this company to anyone looking for quality service.

By: Wanda T, Tampa, Florida

Wanda T, Tampa, Florida — Sun, 08 Jan 2012 04:12:36 +0000

Complete Appliance Protection is by far the BEST home warranty company out there. We previously had other home warranty companies, but they were not timely in responding to our inquiries, there was a lot of “we don’t cover this or that,” and more importantly, the people they sent did shoddy repairs, which resulted in repeated calls for the same problem.

We did a fair amount of research before buying another warranty and CAP was highly rated. We have called them to fix a number of our appliances. They always answer the phones promptly and in a friendly manner, the companies they send are always professional, and in the instance of our appliances that exceeded cost for repairs – they told us they would reimburse us up to the defined limit. There are no hidden clauses, no bait-and-switches, just good service.

Another reviewer mentioned not to use this if you want to replace appliances – that isn’t the goal of these companies – it’s to protect your investment, not replace it. While their initial costs are generally higher than other warranties, their courteous service and responsiveness, the caliber of technicians they send, and their no-fine-print business model makes them stand head and shoulders above other companies.

By: H. Chase Allentown, PA

H. Chase Allentown, PA — Mon, 02 Jan 2012 12:18:30 +0000

We purchased an older home with original appliances (20+ years). Since we weren’t in a position to replace the appliances immediately, we purchased an appliance warranty from CAP. It was the best decision made, we have already needed to replace our stove & dishwasher and have our refrigerator serviced. CAP has excellent customer service, repair timeliness and allows us the ability to choose our repair service company. The one downfall is that the replacement credit toward a new appliance could be greater but overall we are extremely happy with CAP!

By: Craig, Garland, TX

Craig, Garland, TX — Wed, 21 Dec 2011 18:57:20 +0000

I signed up with this company based off the positive reviews from this website. I had to make my first claim last week for a leaking water heater. I actually forgot that I had added a water heater to my basic plan until something told me to pull out my CAP policy. I gave them a call early that morning and someone answered right away. I explained what was happening with the water heater, the rep asked me a few basic questions about the water heater, and then gave me some contractors to call. I have a handyman that I use for plumbing and electrical so I asked if I could use him and to my surprise they said of course! I called my handyman and he was there in 2 hours with the new water heater. CAP asked him a few questions before he started and that was it. CAP told me they would send me a check for the replacement and service call fee. The total was $318. That obviously only covered about 1/3 of the total cost with labor but that sure did help especially before the Holidays. My handyman was very impressed that he didn’t have to jump through any hoops for the claim either.

If you are thinking about using CAP, make sure you read their replacement policy that clearly outlines what they will pay to replace an item. I bought the Kitchen package and added a trash compactor and water heater separately.

Overall I’m very happy with my choice to go with this company.

By: Douglas Crawford

Douglas Crawford — Tue, 08 Nov 2011 13:41:18 +0000

CAP was recommended by our home inspector, who was recommended by a trusted friend. We have been very pleased. We’ve had our Oven, Washer, Ice Maker, Cooktop, AC & Water Heater taken care of through the policy. The service has been excellent! Thanks.

By: Amanda Coleman, Fort Worth, TX

Amanda Coleman, Fort Worth, TX — Fri, 04 Nov 2011 22:01:46 +0000

I should start by saying we’ve had a very negative experience in the past with another home warranty company and have had several friends share their negative experiences so when we purchased our home and chose complete protection as our home warranty company, we didn’t really think we’d ever 1) need them and if we did need them 2) we would have so much hassle it wouldn’t be worth the process. But this wasn’t the case!

What I loved about our experience:

1) The same lady ALWAYS answered our calls, Angela. This made me feel like this wasn’t just another huge company where I didn’t matter, but this was a small business that really cared about taking care of their customers. And they answer the phone 24/7!

2) They were very timely about their response on sending out a company to check out our appliance. The company they provided was excellent, as well. Very knowledgable and honest.

3) Though of course it would’ve been nice to receive more money to replace our broken appliance, it was a reasonably sufficient amount to replace it with a bottom of the line appliance.

4) When we submitted our claim, I didn’t feel like they were trying to disprove us the whole step of the way. But came from an angle of believing that we really had a problem and they truly wanted to help resolve our issue.

I’d recommend Complete Appliance Protection for anyone!

By: Victor Devlin, Pinellas Park, Florida

Victor Devlin, Pinellas Park, Florida — Thu, 20 Oct 2011 23:36:46 +0000

I had another company before CAP and they were awful. No service on the weekends and hard to get hold of. Excellent customer service, return calls in a timely manner and had service within hours on a Sunday. Great company! I highly recommend them.