Empire Home Warranty
Home Warranty Plan Details and Reviews for Empire Home Warranty
Premium: $329-395
Deductible: $60
Effective: 30 days from enrollment
Web: empirehomewarranty.com
Deductible: $60
Effective: 30 days from enrollment
Web: empirehomewarranty.com
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
This company is completely crooked. I got my money back from Mastercard a long time ago. They should have been shut down by the FTC by now. I can’t believe people are still being scammed by these criminals.
This company is the worst. You pay your premium and that is the time you will hear from them.Do not use empire home warranty. Alan Curtis, Valencia, California
HAD A WATER HEATER REPLACED 11-9-10 TO THIS DAY THEY HAVE NOT PAID THE LOCAL PLUMBING CO. THAT DID THE INSTALLATION AND NOW THEY ARE GOING AFTER ME FOR THE MONEY AT THIS POINT AM SEEKING LEGAL HELP TO GET THIS COMPANY PAID. TRIED RECHING THE AND NEVER GOT A RESPONSE FROM THEM. IT’S SAD BECAUSE I HAD MY PAYMENT DRAFTED FROM MY ACCOUNT EVERY MONTH AND NOW IT LOOKS LIKE I WILL BE GETTING STUCK WITH THIS BILL TOO.
As a company doing work for Empire Home Warranty, I would not recommend them. We did a job for them in November 2010 and still trying to get paid.
This company is some type of scam. The minute I needed to use its service the phone number was disconnected and the only way to contact was through email. I was emailed that they were no longer doing contracts in the Enid OK area and I would be refunded $87. Stay away once again it is a scam.
I paid the year in full and called them 2 weeks ago, phone was disconnected. I emailed the claims department about my A/C and they said they stopped covering my area in march. They also said they would allow me to dispute not even half of my premium. they never informed me of them not “covering my are” anymore and would never have bothered had I not contacted them with a claim request. I am disputing the entire charge with my CC company, and sending a letter to the attorney general’s office in DE. These scam artists MUST be stopped. Everyone should contact the Attorney Genereal’s office and inform them of the fraudulent business they have in their state.
the worst, it’s a scam, don’t waste your money
I had 2 homes covered under this warranty company and received horrible service for both homes. When I finally could get response from a vendor, I ran into several vendors that no longer would service because they weren’t being paid properly by Empire Warranty Co. Lastly, Empire stopped answering the phone and would only communicate via email. The last communication with them was that they had stopped servicing my area and that I was entitled to a prorated refund. To add insult to injury,they would not refund my money, they instructed me to dispute it with my credit card company. Needless to say, I am pursuing small claim hearing for my refund. While it’s only a little bit of money, its the principle. Stay away from this company.
I purchased my warranty in June 2010. I just discovered the company can’t be reached by phone or website, so I contacted Discover Card to report the issue and they credited my account right away. If you charged it to your credit card, make sure you report it also. Hope this helps!
I want my money back, I paid in full and got no service. Every time I called they didn’t cover what I was calling for. Now the number is not in service.
Please help Thanks, unhappy Customer
I attempted to file a claim for my a/c not cooling and they emailed me and said they no longer service my area and would send me a partial refund. I asked why I had not received this in writing prior to me filing a claim. They refuse to answer that question but said the only way to get my partial refund was to dispute the charge on my credit card. The card company only go back 90 days. I informed them of this and have not heard from them. This company is a Rip Off.
Same story for me. I cannot reach the company as the phone number is disconnected and their web site is down. Do Not Give This Company Money.
I purchased a plan in Oct 2010 and so far each time I had a problem I could not reach them. I finally had to repair the items warrantied. I kept emailing them becuase I could not reach them by phone and they finally assigned a claim number for my smaller claim. Still no response, no check and now their phone number is disconnected. The 1st claim was my furnace. I had no heat and could not reach them. After 2 days I finally had it repaired becuase it was too cold. The 2nd repair was my refrigerator. It was not keeping the food cold. Again I could not reach by phone so emailed them and they did not get back to me within 3 days so I finally had to have it it fixed. I don’t think they even exist now since the phone was disconnected. Hopefully everyone else had better luck.
Has anyone received any response from either the IN or DE district attorney/attorney general? I filed a complaint with delaware, was told to file in IN. IN then sent me a letter stating the case has to be handled by DE?? What the heck??? I can’t even get the government to help me?? Has anyone started a class action law suit???? please respond to: shernie117@hotmail.com. FB: Luz Rodriguez, MO
I purchased Empire Home warranty in February 2010. I made the monthly payments $39.57 each month until January 2011 when I called with a plumbing issue. The 800 phone number had been disconnected. I wanted 2 more days then emailed the customer service email address on the web site. I got a quick response. “To Whom this may concern, Due to Lack of Contractors in your area we have stopped servicing the area in the past week, We will not be able to provide the service we once honored. No further charges will be drafted from your credit card. Thank you and sorry for the inconvenience.” The next day they charged my credit card again. And again in February. I was able to get January and February reversed but I am now having to prove I no longer want the service with my bank. And that is difficult to do when Empire will not respond to my calls or emails.
So beware I do not think this is a reputable company. They did not give me the chance to report the problem they simply shut me down.
I’m having the same issues as everyone else. I contacted them 2/4/11 and they replied 2/7/11 asking for a copy of my signed policy which i sent immediately. I didnt hear anything for a couple of weeks so i followed up, and was asked again for my policy number and contract. I’ve been emailing them every week since them and have not gotten a reponse. I WILL BE REPORTING THEM.
Total SCAM! It’s unfortunate how so many were taken advantage of, including myself. But we need to make sure we file complaint with BBB & the IN Attorney General ASAP & make sure they are completely put out of business and that nobody else gets scammed.
Ok People you must call 1 800 382-5516 Indiana attorney General. Report Empire. Then you must call Federal Trade Commission 1 877-382-4357 report Empire. They said the company was in Delaware but it is not. It or they are in Indiana. I was told this and what to do by attorney general office in Delaware, alreadyy 77 complaints. Let’s report the abuse. With this economy no one should take our hard earned money. No one is getting a response on our claims and there is no longer a web site. PLEASE POST THIS. ASAP
This company stopped speaking to me once my appliance was deemed faulty and needed to be replaced. If anyone is interested in filing a class action law suit please email me at shernie117@hotmail.com or look me up on facebook:Luz Rodriguez, Missouri.
My original complaint was NOT posted!!!!
When we submitted a claim they found numerous excuses to not comply and after finally offering a settlement of $200.00, they never sent the check and we have tried calling them but their phones have been disconnected.
I purchased a contract with Empire Home Warranty in August of 2010. A contract was immediately sent via email but I never signed nor returned it. Empire continued to debit my credit card for the monthly fee. I tried to call them on 2/21/2011 but receives a recording and phone cuts off. Tried to email them but web page is no longer in existence. I finally sent an email thru the claim email address and someone responded and told me that they no longer serviced my area. It is not clear if they every serviced my area. It appears that they are not living up to the prodcut that they sell.
I purchased a warranty with this company in 07/2010. On 11/2010 my stove needed to be replaced, after many weeks of trying to get a hold of a “live” person, Jonathan finally answered the phone and told me to get my own repair man because they could not find a repair shop in my town, I did. the replacement was approved via phone and I received an email to send in my bill (this company did not accept payments from empire). well thats where the real headache began, to this date 2/27/11 I have not heard from nor have I received a response from anyone at this company despite many many attempts. I have a complaint with the BBB who gave up on them because no one would respond to the complaint. I file a complaint with the DE DA who referred me to the DA in IN because the address in DE is only a satellite address. Well the IN DA sent me a letter stating its DE that has to handle the complaint. I filed a complaint with the FTC. NOTHING has happened, can’t get help from anyone. I am very serious about a Class Action Law Suit, if anyone has started one please email me at shernie117@hotmail.com. I keep getting told to get my own attorney but where the heck are these people? Let’s get our money back people!!!!
After they could not repair my dryer they offered $200 and never paid. After I complained they are dropping my policy.
Not sure how these people sleep at night. I just renewed in Dec, didn’t have any claims last year. Find out the same thing everyone else is, you can’t contact them. Fortunately, Discover can reverse the charge. Still annoying. If anyone does contact them, please post a proper #. I don’t want these idiots trying to charge me every six months.
Total Scam!!!
DO NOT BUY A POLICY FROM EMPIRE HOME WARRANTY!!! Our Heating Unit went out 5 months after buying the policy. I contact by email to the Claims Dept. and by phone, with NO response. After many many efforts to contact Empire Claims I received 1 response asking for our policy number which I had put on every email. I sent it, I NEVER heard from them again. We paid for the repair. I tried again when our clothes dryer went out, NO RESPONSE. The contact phone number on our policy does not work. I have contact the Delaware Better Business Bureau 3 times and have now filed a complaint with them.