Empire Home Warranty

Home Warranty Plan Details and Reviews for Empire Home Warranty

Empire Home Warranty

Overall Rating: Not Available Why?
Total Reviews: 79
Total Quotes : 0
Premium $329-395
Deductible $60
Effective 30 days from enrollment
Years In Business 2016
BBB Rating
Complaint Resolution
Offers Online Claims
Coverage Area Nationwide (USA)



Call Now for a Quote
 (888) 826-8212

Write a Review!

Warning: This company has gone out of business

Reviews & Ratings

Humble - TX 04-03-2012
Scott Koonce,Humble TX
Posted On 04/03/12
Review No. 27486
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Stay away, this is not a good company. Horrible experience. I signed up, paid my premium, then had a two problems. The first one was my garabage disposal, it went out. It took a week for them to respond to me first of all. Then the contractor that they refered me to refused to come out becuase Empire had not paid them for warranty work done 9 months before. I tried contacting Empire again with no responce except another contract referal, except it was the same contractor they previously asigned to me. Plus, you can't call Empire, you have to email them, this should of been my warning sign. Just trust me, stay away! view less
Stay away, this is not a good company. Horrible experience. I signed up, paid my premium, then had a two problems. The first one was my garabage disposal, it went out. It took a week for them to respond to me first of all. Then the contractor that they refered me to refused to come out becuase Empire had not paid them for warranty work done 9 months before. I tried contacting Empire
... view more
 Rate this review: Add rating  Subtract rating  
# 27486
- 09-30-2011
Laura Cattell, Fort Lauderdale, FL
Posted On 09/30/11
Review No. 15831
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This company is completely crooked. I got my money back from Mastercard a long time ago. They should have been shut down by the FTC by now. I can't believe people are still being scammed by these criminals.
 Rate this review: Add rating  Subtract rating  
# 15831
- 09-25-2011
alan curtis Valencia ca
Posted On 09/25/11
Review No. 15616
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This company is the worst. You pay your premium and that is the time you will hear from them.Do not use empire home warranty. Alan Curtis, Valencia, California
 Rate this review: Add rating  Subtract rating  
# 15616
- 08-19-2011
CARLO GRAJALES ST. CLOUD,FLORIDA
Posted On 08/19/11
Review No. 14243
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
HAD A WATER HEATER REPLACED 11-9-10 TO THIS DAY THEY HAVE NOT PAID THE LOCAL PLUMBING CO. THAT DID THE INSTALLATION AND NOW THEY ARE GOING AFTER ME FOR THE MONEY AT THIS POINT AM SEEKING LEGAL HELP TO GET THIS COMPANY PAID. TRIED RECHING THE AND NEVER GOT A RESPONSE FROM THEM. IT'S SAD BECAUSE I HAD MY PAYMENT DRAFTED FROM MY ACCOUNT EVERY MONTH AND NOW IT LOOKS LIKE I WILL BE GETTING STUCK WITH THIS BILL TOO. view less
HAD A WATER HEATER REPLACED 11-9-10 TO THIS DAY THEY HAVE NOT PAID THE LOCAL PLUMBING CO. THAT DID THE INSTALLATION AND NOW THEY ARE GOING AFTER ME FOR THE MONEY AT THIS POINT AM SEEKING LEGAL HELP TO GET THIS COMPANY PAID. TRIED RECHING THE AND NEVER GOT A RESPONSE FROM THEM. IT'S SAD BECAUSE I HAD MY PAYMENT DRAFTED FROM MY ACCOUNT EVERY MONTH AND NOW IT LOOKS LIKE I WILL BE GETTING STUCK
... view more
 Rate this review: Add rating  Subtract rating  
# 14243
- 07-21-2011
Discount Plumbing Inc
Posted On 07/21/11
Review No. 13327
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
As a company doing work for Empire Home Warranty, I would not recommend them. We did a job for them in November 2010 and still trying to get paid.
 Rate this review: Add rating  Subtract rating  
# 13327
- 06-05-2011
Janey Wichita Falls TX
Posted On 06/05/11
Review No. 12287
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This company is some type of scam. The minute I needed to use its service the phone number was disconnected and the only way to contact was through email. I was emailed that they were no longer doing contracts in the Enid OK area and I would be refunded $87. Stay away once again it is a scam.
 Rate this review: Add rating  Subtract rating  
# 12287
- 05-31-2011
Shanna Mac
Posted On 05/31/11
Review No. 12161
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I paid the year in full and called them 2 weeks ago, phone was disconnected. I emailed the claims department about my A/C and they said they stopped covering my area in march. They also said they would allow me to dispute not even half of my premium. they never informed me of them not "covering my are" anymore and would never have bothered had I not contacted them with a claim request. I am disputing the entire charge with my CC company, and sending a letter to the attorney general's office in DE. These scam artists MUST be stopped. Everyone should contact the Attorney Genereal's office and inform them of the fraudulent business they have in their state. view less
I paid the year in full and called them 2 weeks ago, phone was disconnected. I emailed the claims department about my A/C and they said they stopped covering my area in march. They also said they would allow me to dispute not even half of my premium. they never informed me of them not "covering my are" anymore and would never have bothered had I not contacted them with a claim request. I am
... view more
 Rate this review: Add rating  Subtract rating  
# 12161
- 05-28-2011
Mohamed, Norfolk, VA
Posted On 05/28/11
Review No. 12127
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
the worst, it's a scam, don't waste your money
 Rate this review: Add rating  Subtract rating  
# 12127
- 05-04-2011
S. Lucas, Essington, PA
Posted On 05/04/11
Review No. 11692
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I had 2 homes covered under this warranty company and received horrible service for both homes. When I finally could get response from a vendor, I ran into several vendors that no longer would service because they weren't being paid properly by Empire Warranty Co. Lastly, Empire stopped answering the phone and would only communicate via email. The last communication with them was that they had stopped servicing my area and that I was entitled to a prorated refund. To add insult to injury,they would not refund my money, they instructed me to dispute it with my credit card company. Needless to say, I am pursuing small claim hearing for my refund. While it's only a little bit of money, its the principle. Stay away from this company. view less
I had 2 homes covered under this warranty company and received horrible service for both homes. When I finally could get response from a vendor, I ran into several vendors that no longer would service because they weren't being paid properly by Empire Warranty Co. Lastly, Empire stopped answering the phone and would only communicate via email. The last communication with them was that they
... view more
 Rate this review: Add rating  Subtract rating  
# 11692
- 05-02-2011
Lynn Taylor
Posted On 05/02/11
Review No. 11643
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I purchased my warranty in June 2010. I just discovered the company can't be reached by phone or website, so I contacted Discover Card to report the issue and they credited my account right away. If you charged it to your credit card, make sure you report it also. Hope this helps!
 Rate this review: Add rating  Subtract rating  
# 11643
- 04-26-2011
WashingtonDC
Posted On 04/26/11
Review No. 11518
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I want my money back, I paid in full and got no service. Every time I called they didn't cover what I was calling for. Now the number is not in service.

Please help Thanks,
unhappy Customer
 Rate this review: Add rating  Subtract rating  
# 11518
- 04-18-2011
Herbert Otis Baytown, TX
Posted On 04/18/11
Review No. 11283
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I attempted to file a claim for my a/c not cooling and they emailed me and said they no longer service my area and would send me a partial refund. I asked why I had not received this in writing prior to me filing a claim. They refuse to answer that question but said the only way to get my partial refund was to dispute the charge on my credit card. The card company only go back 90 days. I informed them of this and have not heard from them. This company is a Rip Off. view less
I attempted to file a claim for my a/c not cooling and they emailed me and said they no longer service my area and would send me a partial refund. I asked why I had not received this in writing prior to me filing a claim. They refuse to answer that question but said the only way to get my partial refund was to dispute the charge on my credit card. The card company only go back 90 days. I
... view more
 Rate this review: Add rating  Subtract rating  
# 11283
- 04-12-2011
D.J. Odom
Posted On 04/12/11
Review No. 11192
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Same story for me. I cannot reach the company as the phone number is disconnected and their web site is down. Do Not Give This Company Money.
 Rate this review: Add rating  Subtract rating  
# 11192
- 04-03-2011
Terri Williams Chicopee, Ma. 01020
Posted On 04/03/11
Review No. 11097
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I purchased a plan in Oct 2010 and so far each time I had a problem I could not reach them. I finally had to repair the items warrantied. I kept emailing them becuase I could not reach them by phone and they finally assigned a claim number for my smaller claim. Still no response, no check and now their phone number is disconnected. The 1st claim was my furnace. I had no heat and could not reach them. After 2 days I finally had it repaired becuase it was too cold. The 2nd repair was my refrigerator. It was not keeping the food cold. Again I could not reach by phone so emailed them and they did not get back to me within 3 days so I finally had to have it it fixed. I don't think they even exist now since the phone was disconnected. Hopefully everyone else had better luck. view less
I purchased a plan in Oct 2010 and so far each time I had a problem I could not reach them. I finally had to repair the items warrantied. I kept emailing them becuase I could not reach them by phone and they finally assigned a claim number for my smaller claim. Still no response, no check and now their phone number is disconnected. The 1st claim was my furnace. I had no heat and could not
... view more
 Rate this review: Add rating  Subtract rating  
# 11097
- 03-31-2011
Luz Rodriguez
Posted On 03/31/11
Review No. 11062
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Has anyone received any response from either the IN or DE district attorney/attorney general? I filed a complaint with delaware, was told to file in IN. IN then sent me a letter stating the case has to be handled by DE?? What the heck??? I can't even get the government to help me??
Has anyone started a class action law suit????
please respond to: [email protected] FB: Luz Rodriguez, MO view less
Has anyone received any response from either the IN or DE district attorney/attorney general? I filed a complaint with delaware, was told to file in IN. IN then sent me a letter stating the case has to be handled by DE?? What the heck??? I can't even get the government to help me??
Has anyone started a class action law suit????
please respond to: [email protected] FB: Luz
... view more
 Rate this review: Add rating  Subtract rating  
# 11062
- 03-26-2011
Richard Miller
Posted On 03/26/11
Review No. 10998
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I purchased Empire Home warranty in February 2010. I made the monthly payments $39.57 each month until January 2011 when I called with a plumbing issue. The 800 phone number had been disconnected. I wanted 2 more days then emailed the customer service email address on the web site. I got a quick response. "To Whom this may concern, Due to Lack of Contractors in your area we have stopped servicing the area in the past week, We will not be able to provide the service we once honored. No further charges will be drafted from your credit card. Thank you and sorry for the inconvenience." The next day they charged my credit card again. And again in February. I was able to get January and February reversed but I am now having to prove I no longer want the service with my bank. And that is difficult to do when Empire will not respond to my calls or emails.

So beware I do not think this is a reputable company. They did not give me the chance to report the problem they simply shut me down. view less
I purchased Empire Home warranty in February 2010. I made the monthly payments $39.57 each month until January 2011 when I called with a plumbing issue. The 800 phone number had been disconnected. I wanted 2 more days then emailed the customer service email address on the web site. I got a quick response. "To Whom this may concern, Due to Lack of Contractors in your area we have stopped
... view more
 Rate this review: Add rating  Subtract rating  
# 10998
- 03-08-2011
Angie R
Posted On 03/08/11
Review No. 10714
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I'm having the same issues as everyone else. I contacted them 2/4/11 and they replied 2/7/11 asking for a copy of my signed policy which i sent immediately. I didnt hear anything for a couple of weeks so i followed up, and was asked again for my policy number and contract. I've been emailing them every week since them and have not gotten a reponse. I WILL BE REPORTING THEM.
 Rate this review: Add rating  Subtract rating  
# 10714
- 03-07-2011
Liz Lucero
Posted On 03/07/11
Review No. 10696
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Total SCAM! It's unfortunate how so many were taken advantage of, including myself. But we need to make sure we file complaint with BBB & the IN Attorney General ASAP & make sure they are completely put out of business and that nobody else gets scammed.
 Rate this review: Add rating  Subtract rating  
# 10696
- 03-04-2011
Christina Nardacci
Posted On 03/04/11
Review No. 10652
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Ok People you must call 1 800 382-5516 Indiana attorney General. Report Empire. Then you must call Federal Trade Commission 1 877-382-4357 report Empire. They said the company was in Delaware but it is not. It or they are in Indiana. I was told this and what to do by attorney general office in Delaware, alreadyy 77 complaints. Let's report the abuse. With this economy no one should take our hard earned money. No one is getting a response on our claims and there is no longer a web site. PLEASE POST THIS. ASAP view less
Ok People you must call 1 800 382-5516 Indiana attorney General. Report Empire. Then you must call Federal Trade Commission 1 877-382-4357 report Empire. They said the company was in Delaware but it is not. It or they are in Indiana. I was told this and what to do by attorney general office in Delaware, alreadyy 77 complaints. Let's report the abuse. With this economy no one should
... view more
 Rate this review: Add rating  Subtract rating  
# 10652
- 03-01-2011
Luz Rodriguez, St. Peters, MO
Posted On 03/01/11
Review No. 10604
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
This company stopped speaking to me once my appliance was deemed faulty and needed to be replaced.
If anyone is interested in filing a class action law suit please email me at [email protected] or look me up on facebook:Luz Rodriguez, Missouri.

My original complaint was NOT posted!!!!
 Rate this review: Add rating  Subtract rating  
# 10604
- 03-01-2011
Jose F. Torres
Posted On 03/01/11
Review No. 10603
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
When we submitted a claim they found numerous excuses to not comply and after finally offering a settlement of $200.00, they never sent the check and we have tried calling them but their phones have been disconnected.
 Rate this review: Add rating  Subtract rating  
# 10603
- 02-28-2011
Lorraine Bynum, Virginia Beach, VA
Posted On 02/28/11
Review No. 10580
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I purchased a contract with Empire Home Warranty in August of 2010. A contract was immediately sent via email but I never signed nor returned it. Empire continued to debit my credit card for the monthly fee. I tried to call them on 2/21/2011 but receives a recording and phone cuts off. Tried to email them but web page is no longer in existence. I finally sent an email thru the claim email address and someone responded and told me that they no longer serviced my area. It is not clear if they every serviced my area. It appears that they are not living up to the prodcut that they sell. view less
I purchased a contract with Empire Home Warranty in August of 2010. A contract was immediately sent via email but I never signed nor returned it. Empire continued to debit my credit card for the monthly fee. I tried to call them on 2/21/2011 but receives a recording and phone cuts off. Tried to email them but web page is no longer in existence. I finally sent an email thru the claim email
... view more
 Rate this review: Add rating  Subtract rating  
# 10580
- 02-27-2011
Luz Rodriguez, St Peters, MO
Posted On 02/27/11
Review No. 10575
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
I purchased a warranty with this company in 07/2010. On 11/2010 my stove needed to be replaced, after many weeks of trying to get a hold of a "live" person, Jonathan finally answered the phone and told me to get my own repair man because they could not find a repair shop in my town, I did. the replacement was approved via phone and I received an email to send in my bill (this company did not accept payments from empire). well thats where the real headache began, to this date 2/27/11 I have not heard from nor have I received a response from anyone at this company despite many many attempts. I have a complaint with the BBB who gave up on them because no one would respond to the complaint. I file a complaint with the DE DA who referred me to the DA in IN because the address in DE is only a satellite address. Well the IN DA sent me a letter stating its DE that has to handle the complaint. I filed a complaint with the FTC. NOTHING has happened, can't get help from anyone. I am very serious about a Class Action Law Suit, if anyone has started one please email me at [email protected] I keep getting told to get my own attorney but where the heck are these people? Let's get our money back people!!!! view less
I purchased a warranty with this company in 07/2010. On 11/2010 my stove needed to be replaced, after many weeks of trying to get a hold of a "live" person, Jonathan finally answered the phone and told me to get my own repair man because they could not find a repair shop in my town, I did. the replacement was approved via phone and I received an email to send in my bill (this company did not
... view more
 Rate this review: Add rating  Subtract rating  
# 10575
- 02-21-2011
john blanken, Henderson, NV
Posted On 02/21/11
Review No. 10474
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
After they could not repair my dryer they offered $200 and never paid. After I complained they are dropping my policy.
 Rate this review: Add rating  Subtract rating  
# 10474
- 02-21-2011
Dan, Franklin, TN
Posted On 02/21/11
Review No. 10472
1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Customer Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Service Timeliness:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Repair Service:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Overall Rating:1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
Not sure how these people sleep at night. I just renewed in Dec, didn't have any claims last year. Find out the same thing everyone else is, you can't contact them. Fortunately, Discover can reverse the charge. Still annoying. If anyone does contact them, please post a proper #. I don't want these idiots trying to charge me every six months.

Total Scam!!!
 Rate this review: Add rating  Subtract rating  
# 10472
PreviousNext

Rate this company

Let's keep things clean!

We will not allow short or abusive comments. Existing customers post reviews and companies respond. Contractors must post the reviews at vendors area or contact empirehomewarranty.com directly.