Fidelity National Home Warranty
Home Warranty Plan Details and Reviews for Fidelity National Home Warranty
Premium: $350-445
Deductible: $55
Effective: upon payment receipt
Web: homewarranty.com
Deductible: $55
Effective: upon payment receipt
Web: homewarranty.com
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 98 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 98 Rate this Company!
Coverage Area: Washington, Oregon, California, Nevada, Arizona, Colorado, Texas
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Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
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we had a huge power bill in june and thought we were running the a/c unit too much. the next month we cut back on the a/c useage and our bill went up to almost $400 after we cut back and kept our thermostat high to avoid using the a/c too much.
our a/c unit made our bill go up 300% and we narrowed the problem down to the a/c with the help of our power company.
we told them that the unit would stay running and that no air was being pushed through the vents…which is why i think our bill was so high, the unit was running a lot more when is wasn’t supposed to.
the a/c tech that was sent out said that it was a maintenance issue and said that he couldn’t do anything unless the unit was running when is wasn’t supposed to while he was there. so they sent out a tech to say that he didn’t know what was going on and just said it was a maintenance issue. the coils have some dirt on them but in no way were they clogged. i clean them every month and the coils inside the fan look new.
i was not surprised that they said it was a maintenance issue and that it was my problem. how could the unit be using more power if it was a maintenance issue and we cut back on using it, then our power bill goes up? this is a scam and strongly suggest you using another home warranty company or just not even have one at all.
oh, on a side note. the csr are horrible and treat you like garbage. DO NOT USE FIDELITY HOME WARRANTY!!
Fifelity Home Warranty IS AND WILL ALWAYS BE the BEST home warrenty…..
I thnik that the review below that DID NOT like the warrnty are just some people that think that This SHOULD cover for absolutley evrything that breaks and that just not the case they’re looking for the easy why out if you ask me and not trying to pay for it they just want everything handed to them….
IF you really took time to read what YOUR contract say then you would really know what is COVERD and what is NOT COVERD Who in there right mind wouldnt read a CONTRACT….its a CONTRACT HEllO……
I would recomend this company to all off people who will ever need it….they have help me out a lot and they have saved me a lot off money i have gotten mt water heater replaced my dishwasher and alot over other things this company is REALLY WORTH EVERY PENNY!!!!
Our experience with Fidelity was truly exceptional. We had questions and concerns and all of their representatives were helpful, knowledgeable, and kind.We’ve had 2 separate service people out, one for a washer/dryer repair and a plumber. We had some difficulty with the repair on the washer, they sent the service out again at no charge and all was made right. The plumber we have since hired for our commercial business he was so good. Thank you Fidelity for taking such good care of us, we will renew!
This protection plan came with my new home and when I had problems with the well I did not realize that I had well pump coverage through FNHW.
FNHW will not help AT ALL with any part of the $5,300 well repair bill because I did not contact them first – even though the company who serviced the well is who would have ended up doing the work had I contacted FNHW first.
Representative “Rodney”’s condescending tone the icing on the cake. I strongly recommend against Fidelity Home Warranty plans.
I have been paying for my home warranty for 14 years including HVAC service; now that my HVAC isn’t working, they tell me it’s too old to fix and they won’t pay to replace it.
Yesterday, they were to send a service technician from Sears between 8-12, after waiting at home in a house over 90 degrees, Sears called to say it was too late to come and they had canceled the order.
I am going to sue for my air conditioning repairs and a refund of my 14 years of premiums.
To sum up my feelings about a Fidelity Home Warranty=USELESS!
I have a hard time believing that these positive reviews above are the same Fidelity Home Warranty I have been dealing with. Probably written by employees of the company itself.
I hope that this review can help others not make the same mistake we did by choosing to get a Fidelity Home Warranty.
First, I am a new home owner who has followed all the steps and precautions when buying a new home. We had the home inspected and bought all the necessary insurances, anything that they told us we could possibly need- we purchased.
Since then our air conditioner stopped working so we called Fidelity Home Warranty to see what could be done. Here is what happened after….
We called and the initial process was easy, they sent a company out to check out the air conditioning within a week of our claim. From there everything went downhill.
We followed up on the visit by calling Fidelity to get a status update with no reponse for approximately 1 week. When they finally did call us back they told us that the unit probably needed to be replaced and they would call us back with more details.
We proceeded to call every other day for a week with no response. Finally we did speak with someone who told us that we would need to send in the inspectors report about the air conditioning. We faxed it within 15 minutes of her asking. We never heard back.
We called back after a day to follow up again only to speak with our third different person about this issue (because they will not let you speak with the same person you spoke with before, even if you know the individual’s name). This new person went through the same thing the others had done, not being familiar with the issue so we had to explain what was going on again. He asked for the inspectors report, we told him we already sent it in. He then asked for the coverpage on the report again to verify that the report was legit. We again sent it in within 15 minutes of being asked. He told us he would call us back. Again, no call back.
Now we started calling in each day to try and get any sort of answer. We also called our agents, who suggested Fidelity Home Warranty to us to see if the agent who helped us get the Warranty could get us any inforamtion. (We also bought all other insurances through Fidelity – which I am cancelling after I write this review).
In the course of the next week we called each day being told by 2 other individuals that we would be called back after they spoke with their supervisor. Finally the agent who helped us get the policy called us to let us know that she heard back from Fidelity and our claim was being denied but had no reason why.
We now have called a few more times with no response trying to get ANY idea why our claim was denied. We followed all the steps necessary, were willing to comply with anything they asked for and were never even given the courtesy to hear back from Fidelity themselves that our claim was denied or WHY.
Now, if anyone can tell me that this sounds like an Insurance company that they TRUST then Goodluck. I have lost all respect and Trust for this company and thus Fidelity will soon lose all of my business and hopefully those who read this as well.
I have just renewed my policy for the 4th year. I can only say that this company is outstanding & has great customer service. Yes, I’ve been called on the fine print, such as my well coverage cost of accessing the pump, but only because the well company didn’t bill me for it on the 1st service call, so I thought it was covered. Unfortunately my well had a couple problems, but for less than $200, I’ve received about $4,000 in service.
My A/C went out, my water heater had a leak and my oven control panel had to be replaced, all without service provider problems. All I’ve had to do is pay the deductible. When a service provider wasn’t in my area, FNHW told me to call who I wanted; just have them contact FNHW. I had my normal A/C repair company come fix the problem. On the plumbing problem, FNHW asked me if there were any other problems & while the plumber was there, I’d just pay an additional deductible to have it fixed at the same time. Plumbing calls are not cheap. For the $585 I pay a year, it is a solid investment.
I’m very handy & could fix most things in the past, but with work, being on the road and getting a call from the Wife that something quit working; I just call FNHW & the problem is resolved within 24 hours. Check out the California Dept. of Insurance website on Home Warranty companies, FNHW has very few complaints, which is why I chose them. Plug in other companies names & you will see there are a lot of bad home warranty companies out there. FNHW is outstanding based on what I’ve received from them.
DO NOT WASTE YOUR MONEY WITH FIDELITY
1. They don’t cover washer/dryer even though the policy says appliances are covered.
2. Plumber they sent from H&R Plumbing doesn’t speak English.
3. If the problem isn’t immediately visible, they won’t fix (i.e. toilet clogs everyday and didn’t clog when plumber is there. plumber refuses to snake it out).
4. Termite guy, electrician, inspector all noted leaks in crawlspace. Plumber says there is no leak and doesn’t fix.
5. For $55 I got a $2 valve on my water heater replaced and a screw tightened under my kitchen sink.
6. My policy costed us $517 with $55 service fee.
BIG WASTE OF TIME. FIDELITY IS A JOKE!
6/4/2010
I live in Dallas/Ft Worth area and have had Fidelity since I bought my house in 2008. Yesterday, my air conditioner went out. It is supposed to be 100 today and by Sunday, 104 degrees.
I called Fidelity and they set me up with Chapman Air Conditioning whom I had problems with last year. I called Fidelity at 6:35pm and when I had not heard from Chapman by 8:30 pm I called them. No answer. I called Chapman back 2 more times and Fidelity 2 more times before I gave up and went to bed sweating. Fidelity reps were RUDE and CONDESENDING!
6/5/2010 I called Chapman at 8:30am this morning and they informed me they can’t come until MONDAY!! I will DIE of HEAT STROKE by Sunday afternoon. So, I called Fidelity back at 8:45 am. RUDE, RUDE RUDE!
As it stands right now at 11:30am, Fidelity SAYS they are trying to find another service to come out. I have called them 3 more times and only get the run around. This is Dallas/Ft Worth. There are THOUSANDS of Heating/Air Conditioning companys! Fidelity said if I find one on my own they will not reimburse! I am going to do the following:
1. Find a company on my own and send the bill to Fidelity.
2. Sue Fidelity in small claims court for the $525 I paid them for my warranty this year
3. File complaints with the following: BBB of California, California Home Warranty Association, and the Insurance Association of California.
I WILL NOT BUY another warranty from this crappy company with their RUDE RUDE RUDE reps!!@
Jerry Messick
Grand Prairie, TX
817-807-0576
cc: my attorney
We contacted Fidelity National when a circuit breaker tripped in January. The electrician they sent replaced the arc fault protector even though it had already been replaced twice before. We suspected something else was the problem. When it tripped again yesterday and we called them they said it wuld be another $55 service call since it was a “new claim” We contend they didnt fix it right the first time. Not to mention how dreadful their so call “customer service” reps are. It’s like talking to zombies, DO NOT USE THIS COMPANY. It is a total waster of timwe and money
When I bought this house, the seller already had Fidelity, which was passed on. A week after moving in I noticed some electrical issues with the guest bedroom lights. I called Fidelity and they sent out an electrician (3-5 days later). First, he misdiagnosed the problem, second Fidelity refuse to cover it, unless I cut a hole into the wall for this electrician to further explore the problem. The electrician later said he could ‘fix’ it another way, but they refused to allow him to do anything. He plainly told me he’d like to help but he had to leave immediately otherwise he may not get paid for his time. So I refused to pay the $55 service charge.
The next week I called a second electrician and within 10 minutes he found a burnt light switch which was causing the problem. 30 minutes later all was fixed for $60 dollars.
Two weeks later I got a letter from Fidelity requesting payment for the service call. I wrote them a letter, expressing my disappointment and informed them the problem was resolved by a more competent electrician. They requested proof and I sent them a picture of the burnt switch along with the payment receipt from the competent electrician. Haven’t called then since and I am wondering if it’s worth renewing.
So I took a chance to call them when I had a leaky sink and toilet thinking that I may get lucky with them. Well, I lost, 55 dollars that is. The contractor plumber came over (fast), and proceeded to tell me that the toilet leak wasn’t serious enough, and that the sink leak was not due to normal wear and tear and not covered. He took my 55 dollars and left. This happened in less than 10 minutes. So even though I didn’t pay for the warranty (seller did), I paid 55 dollars to have someone tell me they cannot fix the problem. If you think that you might get lucky with them, and have actual repairs done by them, I suggest you think again, because chances are, they are going to find any excuse (you didn’t pray to god last night before you sleep, therefore your not covered), to deny coverage. I suggest that you get a refund of any remaining premiums and take that money to hire a real company to do the job.
This is my second year with this company. I have nothing but praise. Before them, I had national company that had the lousiest customer service and timeliness & repair & service. I highly recommend Fidelity to all homeowners. If you are dissatisfied they have nothing to do with it- it will be thecompanies that they contract with. More power to you.
This company is a rip off and should not be in business. Everytime I talk to them it costs me money. I have read very negative comments and as far as I am concerned they are done with me. They should be put out of business. HELLO IS THERE ANYONE OUT THERE LISTENING?????????
I have had home warranty insurance since 2001 and each year I wonder if I should really renew as I question its value. Each time it is renewal time I get called by a sales person who assures me that everything is covered and makes me renew through promises to ensure I am serviced well. I have had a couple of problems with my Microwave and have had to replace it. While FNHW will arrange a replacement from Sears, it is never the same make or model type and I am forced to take a discounted value check and then go to Bestbuy and buy the brand that is the same as I am replacing so it matches the rest of the equipment in the kitchen. Does not make sense that I am forced to just take any equipment offered and not the same replacement.
With my air conditioner, I have had service reps come by on at least 2 occasions because it does not cool the home any longer. I am told each time that since it is still running and though it may not be efficiently cooling, this cannot be covered. I am down over a $100 in service fees and no real service. When I call the service reps and tell them I was assured that I would be covered for such inefficiencies, I am told that is not correct and I may have misunderstood. I really dont know why I pay every year and will stop now.
i do work for these companies and they all want second opinions on everything we do . they dont warranty anything ! this company is fraud ! watch out ! they do not want to cover anything and every price from the contractor is too much !
The contract offers virtually nothing in terms of benefits to the homeowner. The cost of housecalls is so costly it actually discourages you from making a claim. I bought this house 6 months ago. In the process of changing out the flooring, I discovered the toilet had been leaking into the subfloor for quite some time as evidenced by the signficant dryrot. I was told this secondary damage would not be covered. Also, that the toilet would be covered IF I placed it back in the house. So for the $55 housecall fee – I can have a plumber come out and install a new toilet (best case scenerio) or replace the wax ring seal and place the old toilet back on my rotted subfloor????? Or I can have the work done in two housecalls – one to confirm I have a problem and the second to come back and “fix it” once I’ve replaced the subfloor by another contractor? For that kind of money, I can buy the toilet myself.
Missed the “fine print” about not being able to get a pro-rated refund if we canceled the policy before the term ended. House went vacant, didn’t need the policy. Rep Michelle Williams was really nice before we signed up, then becamse terse and unfriendly when I asked about canceling. True colors came out. We won’t be using this company for our future home needs.
We had pluming issues. They send the plumber very fast (within 48 hrs). The first time the service man did minimal job, we asked him to check around to see for any other obvious problem and after a very brief look around said none.
After a week 3 new problems showed up. We called again, the new plumber came after 2 days. After 15 minutes (and damaging the hex pin) was unable to open it and said will be back within 2-3 days to replace the faucet and there would be no cost on the top of the $55. After 5 days he called and said insurance have authorized him to do the job. I asked him to reaffirm that there is no additional cost and her referred me to the Fidelity.
I called Fidelity and they told me the there is $380 (+ $55) . When I asked why, she said the hex screw was already damaged and the whole faucet should be replaced ($190), also there is a part missing (sink stopper, value $12.00) another $190. I asked to talk a supervisor, a very un-polite and unhappy (why am I asking for validity of charges) person. She refused to provide any rational and was getting angrier and more un-polite after each question. I told them I do not trust the competence of the plumber she said you can ask for 2nd opinion (and I should pay) and they may consider/reject the appeal.
We canceled the request and I was able to fix the problem – with a proper tool (not sure why plumber did not have it!!!) and $15.00 parts.
After almost a 3 weeks they send a letter and formally reject the request. If I would not have asked the plumber and customer service and “problem” was fixed by that plumber I would have paid about $400.00 for a $15 job. Thanks for the timely and fast notice!!!!
I have lost my trust and confidence to this service: they hire incompetent technician, customer service is phony, and adjusters are there to essentially reject requests as much as they can. I WOULD NOT RENEW MY CONTRACT WITH FIDELITY AND WOULD LET THOSE THAT I KNOW NOT TO USE THIS SERVICE.
In the San Diego area, Fidelity uses a repair company which seems to consist of a guy, his wife, and a couple of relatives. They’re based in North County, and as I’m in South County, responsiveness can be tricky – which I totally understand.
What I can’t understand is the absolutely crippling inability to schedule effective service calls. Our dishwasher died on 2 Feb. We reported it on 3 Feb. It’s now 26 Feb, and after four appointments, we still don’t have a functioning dishwasher. This isn’t one of those “head-scratching mystery” problems either – once the technician actually got a look at the machine, the diagnosis – “bad pump motor” – was pretty clear. The problem was that the Fidelity repair contractor a) blew off their first appointment; b) took a week to reschedule; c) after diagnosing, it took them over a week to get the part; d) when the technician came to install the part (a new motor & pump), he was unable to move the dishwasher, having apparently not noticed during his previous visit that it was full of water; and e) after coming back w/ another technician to move the dishwasher and replace the pump/motor assembly, he left without testing the dishwasher (which, OF COURSE, immediately threw a “bad pump” error as soon as we tried to use it). So now I’m waiting… again… for another repair visit.
They say you’re judged by the quality of your friends. If a home warranty company is judged by the quality of their repair contractors, RUN – do not walk – to ANY OTHER home warranty company. (BTW, I gave them a “2″ for customer service because one CSR at Fidelity totally commiserated with this ludicrous situation. Didn’t change anything, just felt vindicating.)
I had a very bad experience with Fidelity recently. My stove sounds clicking every a few hours. My oven also have a problem where it beeps loudly one night. The problems just come and go. I called Fidelity. Two weeks later, They had a technician come and did nothing other than writing down the mode number and taking $55 copay. One week passed, no followup happened from Fidelity. I had to call them again, this time they said they cannot fix it because the technician couldn’t reproduce the problem. But at the first time, I already told them on the phone that the problem happened every few hours, it would be difficult to reproduce the problem. They said if the problem happens again, I can call them within 30 days since I first submitted the claim. But when she told me this, three weeks already passed since the claim was submitted. What if next time technician come and still cannot reproduce the problem, is it okay I record the problem in video? But she kept telling me nothing they can do until technician see it on the site. Instead of understanding my suggestion, the representative on the phone kept asking me to renew my policy. I was not happy because I paid $55 for nothing.
If you go in knowing what to expect out of your home warranty, then Fidelity is fine, though I haven’t had others. The contractors are knowledgeable enough, and come quickly enough. My main beef is that Fidelity doesn’t cover most of the things that I need to be fixed. Like leaking skylights. Broken garage door openers. Flashing around roof vents. Doors that don’t close correctly. We have owned several houses now, and have vowed to only use the “free” year that comes with the home, then ditch them. They provide very little value, in my opinion.
Came to this website before I resign with them, to see some other options. We have had Fidelity for 2 years. First call was within a few days of moving in. A plumbing issue, a water leak in the attic, that dripped down into the kitchen cabinet. They determined this was preexisting, which was frustrating, because we had just had a VERY thorough home inspection, which did not show a preexisting leak in that area. We even had pictures to prove this. This was the first time we had the water turned on to the home for a few days, and this is when the issue showed up. The house had been empty for a year. So very frustrating to fight with them right off the bat. And the plumber that came to look at the issue was absolutely horrible and rude. He looked for a minute, and was calling to get authorization to put a hole in our ceiling and go up, tearing things up along the way, until I suggested starting by looking in the attic.
Then we have had issues with a clogged pipe that came from he kitchen sink, and was draining gray water into the backyard. The problem was fixed thankfully, but the plumber was fairly incompetent, even telling us we had a septic tank, when we don’t. This was a different pluming company.
We had issues with a clogged shower, that needed to be unclogged 3 times, over 6 months, costing us $55 each time.
Last issue was a broken wall mounted toilet from 1968. I had no idea a toilet would be such an issue. The warranty covered the issue up to $1000, and it took all of that to fix it. They replaced the toilet, and rigged it to fit, because it didn’t fit correctly. The hole in the wall is still there around the toilet. The toilet moves when we sit on it. (Which leads me to believe that it will need to be redone, so why fix the hole at this point) The plumbers…I feel like we get the HMO version of plumbers, not so great, though very friendly.
They did call after about 2 weeks to see how it was all going, and I mentioned the hole in the drywall, never heard back from them. Fidelity is okay I guess, I just think the people/plumbers they used are not good. But I was pleased and appreciative that they replaced the country blue toilet we had, and short of drilling into the foundation, or us paying out of pocket, there weren’t many options.
Fidelity, you are okay, but you need new plumbers on your list, for sure. As it stands, my coverage expires today, and the office is closed, and my account online says I owe nothing, and won’t let me pay. My bill is for $410 for the year, and $55 per visit. If people see a difference in price, this could be due to location.
Very unhappy with the Fidelity Reps. Service Tech was great, but nothing he could do…. Garage door safety latch was locked with a factory spring/pin that was never removed at install. Emergency happened, no way to disengage the door from crushing (now broken) hand – had to pull the screw/pin from hinge. That caused the cable to come undone. Even though the comprehensive extra warranty states that it covers code violations, and additional parts of the garage door opener, I now have to pay for the door and parts to be fixed that were broken because the opener and safety equipment failed. First call I received from the Fidelity reps didn’t even acknowledge that I had the comprehensive plan at all, and only the items under the standard coverage were covered – NOTHING! It took an additional call to the warranty department for acknowledgement of the additional coverage. Of course, I am still stuck with paying for everything to be fixed before they can determine if anything might be covered, which they assure me won’t. My last home’s warranty company & service were wonderful, and I will be contacting them again as this coverage is worthless. Fidelity Ins. was purchased through my agent.
As a Broker, I provide FNHW at no cost. Anytime I have ever had any problems, and I have had a few, I call my Rep and she makes it right. If you have a problem, have the real estate agent that gave you the policy call his or her Rep at FNHW and have them make some noise. In 10 years I have always been able to make my clients happy with the repairs.
HAVE THE REAL ESTATE AGENT THAT PROVIDED THE POLICY CALL HIS OR HER REP AND MAKE SOME NOISE. YOU WILL GET WHAT YOU NEED!