Fidelity National Home Warranty
Customer Reviews ( on a scale of 5 )
Service Plan
Notes and Disclaimers
- In the earlier days, we collected ratings, but did not collect the review comments from users. So the total # of user ratings may not match with the total # of comments in some cases.
- Premium and deductible pricing info was taken from internet resources and may have changed recently. Please call insurance provides for latest pricing info
Complete review not available. Ratings are copied from the old rating system
Complete review is not available. Ratings are copied from the old rating system
Complete review not available. Ratings are copied from an old rating system
Complete review is not available. Ratings are copied from an old rating system
Complete review not available; Ratings are copied from the old rating system
Total satisfaction: 100% Claim Rejection Rate
This is a very cost sensitive home warranty company. They would go to the extreme to find any excuse to reject your claims. In my case, five claims for garage door, plumbing, heater, electricity, and tub faucet, all rejected. The first third party repairman arrived in the evening for an early morning appointment, and could not figure out the problem. But the $50 service deductible was still billed. The company sent in a second one, who absolutely disgusted Fidelity National Home Warranty, warned me that FNHW would not cover anything. He was right! He fixed the problem, at my own cost.
Amazingly, FNHW was able to successfully aruge that all the problems in my claims were caused by faulty installations. Five out of five, 100% claim rejection rate!!! Luckily, my warranty was purchased by the previous home owner when I purchased the house.
On the bright side, FNHW promised to write great claim rejection letters, which could be used against the seller in court.
So for those whose claims got denied by FNHW, don’t get frustrated. It’s the rejection letters we are after:-). If you’re a home seller and you buy FNHW policy for the buyer, you need to pray the buyer forget the warranty before it expires. For home buyers who want to purchase a FNHW warranty, you’re on your own. Sorry!
The service representatives could be polite and super nice, or rude and bitchy depending on whether you are accepting their disclaim or arguing your case. She did said “Have a nice day!” before she hung up on you.
Totally statisfied?? Could be, after the court.
Their phone system stinks - I get cut off half the times I am on hold
Their vendors stink - never have I had a technician solve a problem on the first try. They leave before it is done because Fidelity didn’t authorize enough time. This is $ and inconvenience for you.
really seemed to go to great lengths to not cover anything, more importantly service not so great.
Short Version:
My refidgorater door hindge is worn out and the door wont stay 100% closed.
My claim was denied because it was considered “Unnormal wear and tear”. The mechanism is visibly fine and untouched. I paid a total of $525 and when i asked for a more specific answer they were unable to explain. They have no specific’s or any sort of logical answer or cause, just because the issue is caused by something outside their normal wear and tear guarantee.
FHW & their service company has lost all credability, I can see how they can afford to expand so rapidly, they don’t honor their contracts.
$525 Wasted!
I’ve only made 2 service calls during my contract and both claims were rejected. I have the Comprehensive Option, which apparently only means that you pay more money for nothing, because even though the comprehensive option covers code violations, Limits of Liability #5, states that if something is improperly installed, then it won’t be covered.
Buyer beware. We purchased a home warranty and Fidelity has failed to fix two appliances that are unquestionably covered in the contract. Both appliances were working when we purchased our home, and then failed at different times. Fidelity did not fix the pool pump that was covered by our purchase of the additional pool coverage. We had to replace it at our own expense. They kept stating that it must be an underground leak that is not covered - but this was not the case. Now we are looking into taking Fidelity to small claims court for both items. What a hassle. Stay away from this company unless you want hassles.
Update on my refrigerator:
Fidelity said the only thing they could do is get a second opinion about why the hindge isn’t working properly.
The second service company called me, nice lady but she said they are only in my area once a week(i live in San Diego, you could drive across the city in 30 minutes w/ no traffic). So, they are not able to come look at my refrigerator for a week.
I’ve now canceled the option for the second opinion now because my 1 year old’s son’s milk is going sour along with all the other food. I have no choice but to go purchase a new refrigerator.
This company has no logic in their denial of my claim. The frustrating part is the only thing i can do is file a complaint with the BBB. And, most people will only read these reviews until after they have an issue, not before they puchase the service, like me. Damn!
BTW - Check out the examination report that was done in 2004 by the Dept. of Insurance @ http://www.insurance.ca.gov/0250-insurers/0300-insurers/0400-reports-examination/upload/Fidelity_natl_h_w_04.pdf
Fidelity was out of compliance and could not provide proper documentation to support their annual claims expenses. Probably because there wasn’t any claim processed!
The contractors for Home Warranty are not upto the mark. The contractor assigned for my work order did not show up for the work on scheduled day (scheduled 3 days after the work order was placed). In discussing timing issue with customer service, I got rude response effectively saying you are stuck.
Fidelity Home Warranty company will not believe the customers. They believed the contractor who managed to convince that water leak in basement is not covered under warranty, even though contract specifically mentions that any leak in the water main is completely covered.
With about 4 hours of arguings and rude discussions, I ended up paying $50 for absolutely no work.
I would stay away from this company if possible. It is not a total fraud, but pretty close to one.
- They are pretty good about handling calls.
- They try to dispatch a local contractor but there is no guarantee on when the contractor might show up.
- We had a broken cooking range and the contractor decided to show up after 1 week and then he took his time to report the issue to Fidelity and they never bothered to call back on whether they would pay or not…I had to call to find out that it was not a normal wear and so they won’t pay.
- Another time….had a bath tub faucet problem…the plumber came out a few days later but nevertheless came…and instead of getting a proper fitting faucet…got a spare part that wouldn’t fit well.
Overall…I wouldn’t want to go back to them again.
DO NOT PURCHASE with Fidelity. Our Escrow agent set up our coverage with Fidelity. We NEVER got our contract terms and conditions. When we had an emergency pipe burst/flood they denied coverage. When called to discuss claim with Fidelity they said they could have sent someone to fix flood/bursted pipe the next day. Customer service was RUDE! DO NOT USE!