Fidelity National Home Warranty
Home Warranty Plan Details and Reviews for Fidelity National Home Warranty
Premium: $350-445
Deductible: $55
Effective: upon payment receipt
Web: homewarranty.com
Deductible: $55
Effective: upon payment receipt
Web: homewarranty.com
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 80 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 80 Rate this Company!
Coverage Area: Washington, Oregon, California, Nevada, Arizona, Colorado, Texas
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
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Buyer beware. We purchased a home warranty and Fidelity has failed to fix two appliances that are unquestionably covered in the contract. Both appliances were working when we purchased our home, and then failed at different times. Fidelity did not fix the pool pump that was covered by our purchase of the additional pool coverage. We had to replace it at our own expense. They kept stating that it must be an underground leak that is not covered – but this was not the case. Now we are looking into taking Fidelity to small claims court for both items. What a hassle. Stay away from this company unless you want hassles.
I’ve only made 2 service calls during my contract and both claims were rejected. I have the Comprehensive Option, which apparently only means that you pay more money for nothing, because even though the comprehensive option covers code violations, Limits of Liability #5, states that if something is improperly installed, then it won’t be covered.
Short Version:
My refidgorater door hindge is worn out and the door wont stay 100% closed.
My claim was denied because it was considered “Unnormal wear and tear”. The mechanism is visibly fine and untouched. I paid a total of $525 and when i asked for a more specific answer they were unable to explain. They have no specific’s or any sort of logical answer or cause, just because the issue is caused by something outside their normal wear and tear guarantee.
FHW & their service company has lost all credability, I can see how they can afford to expand so rapidly, they don’t honor their contracts.
$525 Wasted!
really seemed to go to great lengths to not cover anything, more importantly service not so great.
Their phone system stinks – I get cut off half the times I am on hold
Their vendors stink – never have I had a technician solve a problem on the first try. They leave before it is done because Fidelity didn’t authorize enough time. This is $ and inconvenience for you.
Total satisfaction: 100% Claim Rejection Rate
This is a very cost sensitive home warranty company. They would go to the extreme to find any excuse to reject your claims. In my case, five claims for garage door, plumbing, heater, electricity, and tub faucet, all rejected. The first third party repairman arrived in the evening for an early morning appointment, and could not figure out the problem. But the $50 service deductible was still billed. The company sent in a second one, who absolutely disgusted Fidelity National Home Warranty, warned me that FNHW would not cover anything. He was right! He fixed the problem, at my own cost.
Amazingly, FNHW was able to successfully aruge that all the problems in my claims were caused by faulty installations. Five out of five, 100% claim rejection rate!!! Luckily, my warranty was purchased by the previous home owner when I purchased the house.
On the bright side, FNHW promised to write great claim rejection letters, which could be used against the seller in court.
So for those whose claims got denied by FNHW, don’t get frustrated. It’s the rejection letters we are after:-). If you’re a home seller and you buy FNHW policy for the buyer, you need to pray the buyer forget the warranty before it expires. For home buyers who want to purchase a FNHW warranty, you’re on your own. Sorry!
The service representatives could be polite and super nice, or rude and bitchy depending on whether you are accepting their disclaim or arguing your case. She did said “Have a nice day!” before she hung up on you.
Totally statisfied?? Could be, after the court.