Comments on: First American Home Warranty

By: Mac, Houston, Tx

Mac, Houston, Tx — Sat, 04 Feb 2012 03:56:24 +0000

The worst customer service I have ever received. Reported faulty dishwasher more than 6 weeks ago. Still not fixed and customer service refuse to give answers and frequently hang up when I ask for explanation for delay or when I can expect to have a working dishwasher.

There is no maximum time limit for the company to fix the broken product and replace with new. We have had three contractors visiting. All changing different parts. Still they refuse to replace the dishwasher.

I will cancel the insurance the moment the dishwasher is fixed, which unfortunately could be a long time. PLEASE DO NOT USE THIS COMPANY

By: jenna kerrville texas

jenna kerrville texas — Thu, 02 Feb 2012 17:37:09 +0000

called this company to get a quote as i was considering a home warranty on my house. He really pushed their A plus rating with the Better Business Bureau. People…do you not have a clue about the BBB being a major scammer? They immediately made my business an A+ as soon as i became a member, there have been many exposes on them . they can NOT be trusted…its all about the money. This home warranty program has NOTHING but complaints . There is no way that they should have an A+ but they do because they PAY the BBB

By: S E Hillyard, Pleasant Garden, NC

S E Hillyard, Pleasant Garden, NC — Wed, 01 Feb 2012 21:10:39 +0000

First American Home Buyers – RUN for your life. My husband and I bought what we thought was our last home with everything we wanted. Needless to say when things began to go wrong First American wants to fix it the cheapest way. First our Casablanca thermostat controlled 7 setting ceiling fan went out in our great room and they wanted to replace it with a builders grade fan for $50.00. We replaced it at a cost to us of $550.00 to get the same quality we had at purchase time of home. Now our Jenn Air wall oven is out and they want to replace it with the cheapest Kenmore oven Sears sells. Again we will have to replace it at a cost to us to get an oven of the quality that was in the home when purchased. They seem to think this is OK but we purchased a home with a specific level of quality and are unwilling to decrease the value of our home due to First American’s rules.

By: J. Sconyers, Pearland, Texas

J. Sconyers, Pearland, Texas — Tue, 31 Jan 2012 20:57:26 +0000

I paid FA for 9 years before having major AC issues during a 30 day span of 100+ degree temperatures. The “service” company they sent out was inept…………. recharged system twice before telling me there was a leak. FA came back with the reply that they would cover the evaporator coil, but not the labor and “extra” parts needed. I called and left 2 messages with a “manager” who never bothered to return my calls. The manager of the service company even used vulgar language on the phone when questioned about his “we will be there between 9 am and 3pm” appointment policy!! After doing business with a company for 9 years, I expect better service than this. I highly recommend against using FIRST AMERICAN. They will gladly take your premiums, but won’t be so gracious when it comes time to cover your claims. Consider yourselves warned.

By: Greg B, Katy, TX

Greg B, Katy, TX — Mon, 30 Jan 2012 19:15:51 +0000

Certainly do not recommend. Have had FA since we moved into our home in 2005. We have repeatedly been accused of “owner negligence” and “owner abuse” for dishwasher and refrigerator problems. We even have photographic evidence that problems resulted from latent defect from careless installation on the dishwasher, when we had to replace it at our own expense–after the $55 servcie call. FA is slow to respond, there is no such thing as an emergency (e.g. no heating when outside temp is < 40F), so nearly all calls take 48 hrs before repairman arrives. If we'd get a decent repairman, he'd say replace the fridge. Nope, we just keep getting taken for another repair, $55 at a time. On this site to find another company that has better ratings–doesn't look like it will be hard to do.

By: Kyle Cohne, Chatsworth CA

Kyle Cohne, Chatsworth CA — Mon, 30 Jan 2012 15:42:47 +0000

I have had this Home Warranty company for about 5 years on my Town House.

They have replaced a water heater, and a washing machine. They have also fixed my Ice maker in my fridge and fixed a issue with my AC. Each of these issues would have easily cost me more than the whole years price of the warranty.

I have had one or two issues with the Repairmen they have sent out not always the best but they seem to get the job done.

I have been happy most of the time and thankful that I had the warranty as it has probably saved me thousands of dollars in repairs. They are not perfect and your experience is going to more depend on the service people. As with anything else some are going to be better than others.

By: Milton Zaft West Hills, Ca

Milton Zaft West Hills, Ca — Thu, 26 Jan 2012 04:12:39 +0000

I would not recommend this company, like most all home warranty policies, they almost never replace anything. Had a furnace that was shut down by the gas company as dangerous, CO emissions, etc, and they refused even to pay half the cost of a new furnace. Don’t waste your time or money!!

By: melinda brown Auburn ca

melinda brown Auburn ca — Wed, 25 Jan 2012 20:38:12 +0000

I ahve had Fa for 6 years hd no proble with other getting a new hotwaer heater, disher, but when it came to the HEATER, THEY SENT OUT DISVOREY HEATING HE TOLD ME WE NEED heater, A NEW HEATHER BUT WHEN HE TOLD FA THEY SAID NO The heater was put in wrong, we got a hold of the carrier heater they told me it was put in right, so they sent disvory back out, wrong part, when the right part came it still dose not work right, sev tech said just clean the vents tops i did, the scrvice tch told AF i need to have the coils cleaned and duck cleaned, there tacking out money form my debit card, Ilost my debit card but the bank still gave the the money for the monthly papment, I cancled my service iwth them, I was told it would take 30 days to get back any money due me, I did not pay the $60 i was told i did nto have to pay untill it was workign right, they need to be put out of bussines.

By: Ann Ashburn, Santa Ana, California

Ann Ashburn, Santa Ana, California — Tue, 24 Jan 2012 04:20:48 +0000

Undoubtedly the WORST excuse for a service company I have EVER encountered!

This is a definitely an example to use for “how not to service a customer” !

To state my experience thus far has been unacceptable is an understatement.

First American Home Buyers Protection contracts substandard service providers who at best do a shoody job, and when you need to be re-serviced they are in no hurry what-so-ever.

To top it off, even after escalating to a supervisor at two different times, I have yet to received the promised call back – or the service promised!

I will blog this on EVERY site I find! UNACCEPTABLE TREATEMENT! A PLUS PLUMBING – YOU MUST HAVE FORGOTTEN – YOU ARE A SERVICE COMPANY!!

By: Adrian kansas city, missouri

Adrian kansas city, missouri — Mon, 23 Jan 2012 19:35:11 +0000

The worst customer service, absolutely the worst service people. I’ve had numerous other warranty companies and First American would not even be close to any other. DONT EVER GET THIS WARRANTY.