Globe Home Warranty
Home Warranty Plan Details and Reviews for Globe Home Warranty
Premium: $349
Deductible: $50
Effective: 30 days after enrollment
Web: globewarranty.com
Deductible: $50
Effective: 30 days after enrollment
Web: globewarranty.com
Coverage Area: Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Kansas, Maryland, Michigan, Missouri, Nevada, New Jersey, New Mexico, Ohio, Pennsylvania, Tennessee, Texas, Utah, West Virginia
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
I purchased a new home that included a home warranty (Globe) purchased by the seller to ensure and provide protection that the house was in good condition. After a couple months, I had problems with the oven, garage door opener, and the toilet. I called globe several times, and when a finally was able to speak with a customer service rep, they were very rude. He told me the toilet and the garage door opener would not be covered. If I wanted to have the oven checked, I had to pay a service person up front when they got to the house and then they would diagnose the oven. A service person showed up and I paid him $65. After checking the in wall oven, he indicated that the thermostat needed replacing, but due to the age, he would not be able to find any parts for it. Globe became extremely rude. Refused to replace the oven and never made another attempt to repair/replace my oven. I would not recommend this company to anyone. I hope something is being done cause I would hate to see others ripped off like I have been.
I have had Globe Home Warranty for many years and have found there service to be nothing but satisfactory. Over the years of my policy I have found that there are items they do not cover and it was upsetting but overall they have treated me fairly. I have also had dealings With Jose Batista and have found that he is dishonest and unprofessional. Be leary of anything he says. Do not do business with him.
WARNING! I called this company who I hold a policy through because 2 months after I bought the house my electric went crazy. It was like a strobe party in my house. I checked my policy and it said this was covered. I called and asked whom I was speaking to and he asked, well who the hell am I speaking with. Rude customer service. I then told him the problem he continued to be rude and said they wouldn’t cover his, over the phone diagnosis of my problem. I said isnt this a fire hazzard. employee 310 (I never got a name) told me oh no its not. The next day my fuse box was completely melted. I called again and asked for a supervisor and he told me I didnt need to speak with one and I was hung up on. After 4 more attemps and 4 more hang ups, I got a call back from a suposed supervisor who was just as rude, who told me I had to pay for it to be fixed, then send them a reciept, and they would determine if it was covered. Which again he diagnosed it over the phone and said it would be turned down. COme to find out My family and I were in danger of a fire and it should have been covered as specified in my policy. btw, there over the phone diagnoses was wrong. I have never been treated like that. BUYERS BEWARE! I do intend to seek further help in this matter due to that fact I am obviously not the only one they have gladly taken money from and have not provided the service paid for.. This company May claim its complicated but it sure takes your money with a smile and then when you need anything that would cost them a dime they are rude and down right mean!
CONSUMER WARNING DO NOT PURCHASE A HOME OWNERS CONTRACT/WARRANTY FROM THIS COMPANY,it is practicing fraud and consumer deception,A consumer complaint has been filed with the United States Attorney General,the Florida State Attorney General,the Florida State Better Business Bureau,Florida’s Consumer Affairs & Agriculture Dept,The Florida State of Licensing Commission and the Federal Trade Commission,Also I am currently in consultations with a Florida based law firm about the possibility of a class action lawsuit against GlobeHomeWarranty.If you are a policy holder,contracter or repair service and feel your claim has been wrongfully denied or you have not been paid in over 120 days please contact me at JoeLuisBatista@aol.com so you may participate in our class action lawsuit against this company.If you have been paid you are not eligible to participate.Florida statutes and constitutions offer protection for consumers against fraud.If we prevail in court GlobeHomewarranty will be held liable for all cost including court costs and attorney expenses.
We are an Appliance Service Company having continued in this business for over 59 years> We have had our problems believe me with GLOBE HOME WARRANTY CO> It had been well over one year before we recieved payment for services rendered the same day as the request. What we felt we were up against a company going bankrupt as had some of the companies we had delt with having never gotten any money to the extent of what was owed to us. HOWEVER, as of today we have had all invoices PAID in FULL. We have been now entering the agreement we will continue doing service for their customers having to be paid before another service request would be obliged. The powers that be indicated they HAVE downsized (Haven’t we all) and are NOT going out of business. We were instructed we would get paid over 6 weeks and basically that was what did occur. We feel for all others as I do not know what will become of the future, however we are still willing to go one step at a time in hoping they maintain the good faith. There are changes for the good made apparently so before you give up entirely on this company, give one more try for payment. As for other service needs we are unable to comment as we are solely a SERVICE provider.
Dont be a fool and buy a GLOBEHOMEWARRANTY policy.This company is deceitful and they DO NOT honor their contracts. I have been trying to get reimburst by them for MONTHS,I followed their instructions,MY CLAIM WAS APPROVED by Rich at the claims department I sent them all the requested documents,they acknowledged that they received them BUT THEY DO NOT PAY! its that simple I still call them almost everyday and they always give me the run around they say they will call you back after they research your complaint/issue and they NEVER do.Please go the the BBB of your state and look them up for yourself.They do not respond to BBB inquiries.There is a reason why they have so many negative complaints,because they DO NOT HONOR CLAIMS, all those negative comments and complaints can not be all wrong. I am not trying to demote the company they are doing a perfectly good job of demoting themselfs on their own nor am I being unfair or unjust I am simply stating the truth and I dont want what happened to me and countless others to happen to anyone else,my appliance broke,I was covered for it,I was told to purchase a new appliance and that they would reimburse me.It has been a long time and still no check-DO NOT BUY A POLICY FROM THIS COMPANY YOU WILL BE SORRY YOU WILL REGRET IT,THEY JUST STEAL YOUR MONEY. AND THATS THE TRUTH THE WHOLE TRUTH AND NOTHING BUT THE TRUTH!YOU HAVE BEEN WARNED.
Globe Home Warranty is the absolute worst,customer service is horrendous (except for Rich the claims adjuster who is a gentleman,but although he may approve the claim underwritting has the final word),I have a few properties in Orlando all supposedly covered by Globe,recently I had a dishwasher break down,I called Globe they told me to have the unit serviced that they would reimburse me.Simple enough? HA!,I paid 70.00 dollars for a tech to come by and deem the unit unreapairable,I contacted Globe explained the situation they requested documentation from the Tech which I faxed them,they then “authorized” a replacement and told me to pay for it that they would reimburse me minus the 75.00 deductible,I went to Sears purchased the least expensive dishwasher because I am a fair and honest person and I do not take advantage and I had it installed by Sears.I sent Globe all the paper work they requested and the claims adjuster told me they would send me a check for 311.00-386.00 minus the deductible,It has been 2 months and still no check,I contacted “KAY” at the underwritting dept to get a status on my claim.I am 50 years old and I have never come across a ruder nastier individual in my life.The woman has serious mental issues and absolutely no class.She answered the phone by saying “WHAT!”,I explained to her that I simply wanted to know when my check would be issued,she went on to rudely ask me if I had read the fine print in my policy,she told me they would only send me 200.00 dollars because that was the price a “builder” pays for a dishwasher,I am not a builder.She also said that they would not pay for installation of the unit because i could have installed it myself!-I was amazed-I express my concerns and told her that It was not fair and that I would not accept that,because my claim had been approved for 386.00 minus the deductible,she told me that “If I did not understand what she was saying to me that she would hang up on me”-It has been 2 months and still no check,I reported them to Florida BBB and Consumer Affairs and the Florida dept of licensing and I await their response.This company is a JOKE – save your money and STAY AWAY-When my policies expire you can bet that I will not renew them-STAY AWAY FROM GLOBAL THEY ARE THIEVES!!!-JLB Realtor
Never showed us to diagnose my A/C problem for 3wks in May 2011. Rich, an employee at the claims department told me to find a contractor and send in diagnosis and they will reimburse me the difference in my service fee. I needed total replcement of HVAC. Rich told me to find someone on craiglist to take care of it and they will reimburse me according to my contract. Well they DID NOT since June. A contractor told me that they owed him a lot of money. Alex Peyton an employee told me that their company was the best and now I know better.
We are an Appliance Service Company having been in Business over 59 years. I cannot tell you how we have been Calling, Faxing, E-mailing and finally Written to the Company Globe Home Warranty all of our invoices since JUNE 2010! We have been doing service with several Warranty Company’s and have been patient not honestly expecting payment under 90 days, however after one year we would expect any company to pay as they still continue to sell their Policies. They are still in business? We have even delt with companies that have gone out of Business and have gotten paid over less time. A CLASS ACTION SUIT would be fantastic! WE ARE IN!
The only reason that I am stuck with Globe Warranty is because the previous owner purchased warranty from them as a buyer home warranty. I would NEVER pick this company and I suggest you to stay away from it.
This company does not stand on your side when you have an issue with your house. They will try everything possible to deny your claim. Please pay special attention on how you answer their questions when explaining your situation to them because they will find single words from your answers to turn down your claim to their advantage. Also, don’t sit and hope that they will get back to you on what they promised they will do. Follow up with them to make sure things get done because my experience is that they will NOT do it unless you call back!
No services whatsoever !! Pathetic experience from my side. In 3 months, I could not get a policy document. On reporting a problem, all I got was rough behavior and attitude. After cancelling the contract with them, they did not even have the courtesy of returning/refunding me the overpaid amount.
My only two cents – Never fall in the trap of Globe Home warranty.
Our home warranty was included in the purchase of our home with Global Home Warranty. When I called for service to the dishwasher the repair person did not contact us for another 2 days. The repair person replaced the control panel since he said that was the cause of the cycles not working on the dishwahser. After waiting nearly a month for the replacement, the replacement control panel stopped working after 2 weeks. I called the warranty company again only to go through the same exact thing. Only this time the replacement worked for 8 days. Global Home Warranty indicated that they would not send the repairman out to fix the dishwasher and they were denying the claim due to a power surger. What I’m still trying to figure out is how they came to that conclusion considering no one came out this last time to inspect the dishwasher. I will continue fighting this decision as I don’t understand how you can make a determination without looking at the situation. Also, the repair person never mentioned anything about the dishwasher panel be burned up due to a power surge.
I am a plumbing contractor that did business with this company. They authorized work but it took them 6 months to pay the bill. THey were rude, and used excuses such as they didnt get the dill lost it etc. Id never ever work for them nor recommend this company.
The customer service I received from this company was extremely poor (the rep hung up on me), it took several days to receive feedback from a representative, and after two weeks my unit was broke AGAIN! I would not recommend this organization to anyone who truly is seeking a warranty. This company will waste your money and time.
worst warranty I have ever dealt with, very rude and unprofessional customer service. they take forever to process a claim, this company is a complete rip off.
I am a service contractor whom quickly and efficiently repaired an ac in the month of november of 2010. It is now 5/11 and can not get paid. I noticed all the good reviews globe home warranty has is not because of them but because the contractors that are doing a good job. That effort is motivated because we are thinking we are going to get paid. Globe home warranty is not paying the contractors so contractors beware. I wonder is their any government agency that can look into these rip off artist and put ceo and owner whom write their only good reviews behind bars.
GHW has not paid us for a claim from Dec. 2010. I have left numerous messages (documented) as well as past due invoices. Several times their customer service reps. said they would look into the invoice and I have not received a call back. I have spoken to every department at least once and gotten VM for every dept. most of the time. I resorted to calling the customer and asking them to please contact GHW to spur them to make payment. Someone at Globe told them they did not have an invoice and to disregard any further calls from us. They are rude. I am in the process of sending them to collections and will be reporting them to the BBB and FTC. We will not do business with them again and will encourage the realtors we deal with to drop them.
I am a plumbing contractor and was hired by Globe Home Warranty to install a hot water heater for one of their policy holders. It has been over 5 months and I have still yet to be paid a dime of the $585 they owe me. I have been told for over 7 weeks that, “the check will be sent out within the week” and recently, have been told twice, “we will pull up your invoice some time today and call you back” followed by a week of not hearing from them! They claimed to me just today that they don’t have a computer on which they can look up my claim number and that it takes several hours to “pull up an invoice,” whatever that means. The bottom line is, I bought a customer a water heater out of pocket, then installed it for free, and it appears I am not going to get paid back. Globe Home Warranty does not keep their word over the phone, is unorganized, has rude customer service, and shows zero concern for contractors who do work for them.
I have several properties and have Home Warranty from other companies. Globe is the worst one to deal with. They are just outright RUDE. Very Poor Customer Service. Their manager Alex is blunt and rude. I cancelled their service 1 month after purchasing it. They told me I will have to pay a pro-rated amount for 1 service call I had placed (which was mis-diagnosed by their contractor and I paid out of my pocket to get fixed). 4 months later, no refund. I called and left numerous messages but no one ever call me back. Finally after persistently calling for 1.5 hours, I got Alex who didn’t seem to care much about my issues. Never again would I use Globe warranty or recommend them to anyone. I hope the BBB address this company issues.
I am a realtor in St. Charles that had purchased a sellers policy through Globe. The customer service is absolutely horrible and the sales representative is unconcerned about their lack of professionalism and proceeded to speak to me in the same unprofessional manner. I will certainly advise anyone I know in the industry not to purchase with this company. If I conducted business this way, I’d be out of business!
Our AC went out in mid June of 2010. Globe Warranty sent out a contractor to assess the situation. They did, and let Globe know that the unit needed to be replaced. It was grounded during a power outage during a storm front that went through. Globe told us that they would pay for the external unit (cost $3334) and we would be responsible for the internal unit (cost $777). This was due to the entire unit needing to be replaced because of the age of it and government phase out of R22 refrigerants. We paid up front on a credit card and were told we would be refunded the amount of $3334.
It has been over 7 months now and despite numerous calls with follow up emails to the company, we have not received a check. We have also not received any return phone calls as they have promised. We have not been able to speak to a supervisor as all of the reps in the claims departments state that they are the supervisor. We have also been told that we will receive something within a week, and still no phone calls, emails or anything in the mail. We have not received a refund and have been paying interest on this amount since June. We have not received any correspondence telling us why this hasn’t been processed. We have talked to people in claims, accounting and even a sales person who was there after hours who said he printed out oru information and gave it to the accounting department to be processed. My husband initially was calling the organization, but since I started calling on October 11, 2010, I have also followed up in email to claims@globewarranty.com with a cc to fjp@globewarranty.com. The fjp email address is the one listed on the Better Business Bureau’s website where this organization has a rating of F. The contractor they sent out was great, but even they stated that they would not do work for them anymore because of how they treat their customers.
I paid for home warranty coverage with Globe Home Warranty and was displeased with their unprofessionalism and poor customer service. They are quite rude, they don’t return calls, and two of their representatives hung up the phone on me multiple times. As a result, since I took out the insurance policy only a couple of days before these incidents, I faxed a letter stating that I would like my money back and to cancel the policy. The manager Alex stated my money would be returned to my account in 15 days. After I continued calling just about every week, he stated that it would take 30 days for the money to be credited back to my acct. Today is the 31st day and the $$$ has not been returned to my acct. No one should ever do business with Globe Home Warranty, they are unprofessional, possess poor customer service, and their business practices are illegal.
Hey, is there anyway to file a class action suit against this company. I have found them to be liars – every one.Am currently looking for an attorney that handles breach of contract. Any suggestions?
Horrible, horrible, customer service. They do not file claims in a timely manner, they do not return phone calls. I am surprised this company is still in business. You would think a company with this many bad reviews would want to do something about it and be a better company. I guess I am wrong.
I am a licensed contractor. They contacted my to do some repairs for their customers. I did the repairs and the problems were fixed properly. I waited and waited and am still waiting for the check to come in the mail! They totally use their customers, contractors, and probably anyone else they can get sucked into their little con game. So frustrating!!!!! Do not do business with company and save everyone a lot of frustration including yourself!