Globe Home Warranty
Home Warranty Plan Details and Reviews for Globe Home Warranty
Premium: $349
Deductible: $50
Effective: 30 days after enrollment
Web: globewarranty.com
Deductible: $50
Effective: 30 days after enrollment
Web: globewarranty.com
Coverage Area: Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Kansas, Maryland, Michigan, Missouri, Nevada, New Jersey, New Mexico, Ohio, Pennsylvania, Tennessee, Texas, Utah, West Virginia
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
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This company is the worst to deal with. They do not return calls and they hang up on you. Each person that I dealt with (Josh, Alex, Kay) was rude and not helpful. Our realtor also tried to submit claims for us to no avail. The realtors are not recommending this company any longer. Since our contract took months to arrive and our claims were denied, and claims that were promised to be paid were not, we turned them into the Florida BBB. I have also contacted my state attorney general and would advise others to do so as well.
This is the worst company. I called to renew my home warranty and they told me tht the underwriters decided not to renew my warranty. When I asked why, they only said ” the underwriters are not required t give a reason as to why they decide why they cancel someones warranty or not. I told the person on the phone, that was not a good enough reason and when I asked ” What are they God”, she got really pissy with and I basically told her to piss off.
In January 2008 our fridge went out. They sent someone to look at it and he said it was a total loss. I called globe and they would porvide $350 towards a new fridge, as a reimbursement. I did not have the money at the time for a new fridge and had to save for one. I was without a fridge from January 08 til April of 08. I submitted a receipt in April 2008. It was approved, but we have yet to receive reimbursement, it is now mid-October!! DO NOT use this company. They do not return phone calls, they have horrible customer service, consistanty rude and they resolve nothing!!!!!! I am so over this company it is not even funny. I would never have chosen this company, but the warranty was purchased by the previous homeowners. Globe called me in August and wanted me to renew my plan. I laughed at them and told the lady under no uncertain circumstances would I renew as it has taken forever for my first claim to be delt with. STAY AWAY – FAR FAR AWAY!!!!!!!
I just spoke with Kay “supervisor of the claims department” and low and behold my check is going to be sent out tomorrow. I also told her she should check this website and maybe they could see were some of the issues are and work on their customer service problems. Fat Chance. Next step is the attorney….
When we purchased our home last year, we requested the sellers provide a home warranty for our own peace of mind. During the coverage period of our warranty, we used it for several things (air conditioner, plumbing), making it well worth the money. When our year was up, I renewed our policy online, I received a confirmation number and everything. I was expecting payments to start coming out of our account but nothing happened. So I called to see what was going on (two months after I renewed it) and was told that our renewal request was denied. I pried the customer service rep for as much information as possible as to why we were declined and only found out that we were determined TOO HIGH RISK. They provide HOME WARRANTY POLICIES and because we actually used the policy, we were too high risk. That doesn’t make much sense. I could understand if we were calling in claims every month but, either way, they are supposed to provide coverage for my home. In order to get more information she told me that I would need to write a letter, fax it and someone would get back with me. Now another three months later, I have yet to hear anything. I wasn’t so upset that we were declined coverage but that nobody contacted me. If we would have needed the coverage in the time between renewing the coverage and realizing we had no coverage I would have sued. We were NEVER contacted to let us know our renewal was declined.
Here is a company that called me to sell a contract. I bought it and was told that it is effective immediately and valid for 1 year. I was also told that I had 30 days to try it out and cancel if not happy. As luck would have it, I had a broken Clothes Washer in a couple of weeks of purchasing the policy. I thought this was a great buy as I might recover the costs in the first year itself. But the customer service guy called and told me that I cannot file a claim as my contract was less than 30 days old. I can only file a cliam after 30 days. I can understand the reason, but the guy who sold me the contract did not mention it. In fact, if I am supposed to “try” it out for 30 days with a full money back guarantee and at the same time I cannot file a claim for the first 30 days, what was I supposed to do? I told him that I was given the contract for 1 year, but it seems that I am being given only a 11 month coverage. Just crazy how they fool you while selling the policy and then take you for a ride.
These guys are horrible. It was not until I threatened to expose them to a couple of news channels did I get an appointment to get my A/C fixed. Even as I write this I am sitting in 90 degree heat in my house. And Josh in customer service is as rude as they come.All I can say is thanks for your customer no-service globe!!!!
Kavin and Tyronda Cox
We brought a home in January with a Globe Home Warranty included. First the contract took until April to arrive. Meanwhile we had a issue with the heat tried to file a claim and was given the runaround.So we came out of pocket ourselves.Then summertime came the A/C was not working with contract in hand we filed a claim.The contractor was called Caviness Mechanical they came and said old wiring.They did hook it up where we get air but it constant.We though once Globe recieve the report from the contractor it would be fix It is 7/30/08 they never recieved the report(so they say) despite me knowing it was sent.I would like to take them to court if anyone is interested please e-mail us at cox13@verizon.net. We as cunsumers deserve better.
If I could give them a negative number I would.
This company is horrible to deal with. They lie everytime they open there mouths.
This company is a joke. They are horrible to deal with. They lie to you every time there lips move.
1. The 2 claims I placed through the internet system were never addressed 2. Globe Home Warranty never contacted me. The only way I would know the status of the claim was because I took the initiative and called Globe. 3. An appointment was finally made for the Sears Employee to look at the washing machine without my knowledge. -The appointment was scheduled without consulting with me -I was not informed of the appointment. The only way I knew to be home for the appointment was because I called Globe Warranty to check the status. 4. I was consistently given incorrect information. -I called several times when the first claim was placed and told that I just needed to wait, when in reality, Globe needed to know the model and serial number of the machine before being able to proceed: information that was never requested from me. -I was told two times by two different representatives that I would receive my check within the first week in June. I have yet to receive my reimbursement and it is now June 30 -I spoke with a representative in the accounting department and was told that the check would be processed by June 20, 2008. After speaking with Josh, the supervisor of the claims department, he told me that it would be processed by June 27, 2008. This contradictory information was given to me within the same phone call only minutes apart from each other. -On one phone call, Josh told me that he could see in the system when my claim would be processed. On another phone call he told me he could not view the information. 5.I was put on hold for lengthy amounts of time -When I called at the end of May to find the status of the claim, I was put on hold for 15 minutes before I finally hung up -When I called on June 16, 2008, I was put on hold for 22 minutes. I then put that phone down and called Globe using another line. I listened to see if anyone had picked up the first line while on the phone with Josh. Even after hanging up the phone with Josh, the first line was still holding- 45 minutes later. I hung it up at that point, but I could have been on hold indefinitely.
This claim was initiated in January 2008 and it is now June and I have not received my reimbursement money. I have made 20+ phone calls and have filed a complaint with the BBB.
I recently purchased a home in North Georgia and the seller had bought a warranty for us with Global Home Warranty. I dealt with them on two occasions. Without going in boring details about my interaction with them, I can not say anything possitive about that company. Besides being absolutely useless in regards to the requested repairs, they are also extremely inefficient. Their personel answering the telephone (once they do) is rude and completely inapproriate. I endured many indignities from them during numerous attempts to resolve my issues. I will be glad to give details to anyone interested. I would be more than pleased if that company were forced to stop doing business.
WJL
We have owned businesses before and supplied customer service. We tried to use the warranty with Globe this last Fri. called them at approx. 10:00 am. Their reply to my wife was we will get back with you we mentioned about it being Fri. etc. overtime they replied you don’t have to worry about it. Well we stayed home all day waiting for their call nothing 5:00 pm we called them they must have forgotten about us. They called back within 10 min. after being hung up on discounted and waited for over an hour between the two times tring to reach them. They called back amazing with in 10 min. now approx. 5:30. They said they will be out Sat. again overtime we mentioned about Monday it will be ok. Well he came out searched for about 2 to 2 1/2 hours thought at one time a capacitor not that (blower ran constantly but compressor was not till around 1:00pm to 2:00pm then it had been working intermittantly. A week ago Fri. it did the same thing except it would not cool compresspr would not start till after 8:00pm that Fri. night we did not call because it was Fri. evening and the temp. droped below 90 degrees It worked well all week till Fri. again then it would not cool again fan still blowing would not shut off, but around 1:00 to 2:00pm it stated to cycle its intermittant. Well he pulled the board out of the furnace unit put it back in and then the fan blower starts to cycles with the compressor. I know Electronics is usally goog or bad sometimes it can be intermittant so this will happen again I have not doubt. If he would have changed out the board like I think he should have knowing what I know now they would have paid (so the customer sservice guy said) well he did not so they did not have to pay anything. I had to pay the bill plus overtime. They hide behind their contract not good businss or Customer relation practices. I feel these warranty companies should stay with certain vedors that know their pay policy and their practices and their loop holes for the customers will know whats up. We would have gone to a hotel and had him come out Monday would have saved money and had a weekend away. We will never purchase their policies again or anything they have to offer. This was our second yr. and would have contiuned to do business with them for yrs. our son in Indianapolis, IN was thinking he just bought a house six months ago not now. When this comes up out in public we can be very vocal people it takes ten good things to correct one bad if possibly. The house we bought had this policy with it and that was two yrs ago.
We are a contractor that is with Globe and have done 2 service calls for them. The first was back in December and the second was in March. We have not been paid for the call in December 2007 ($85) and the furnace install ($350) we did in March 2008. I have called 10 times to say the least and keep getting told by a supervisor named Kay that she will look into it and even told that checks were in the mail.Then I was told that they had no money coming in and that is why they couldn’t pay. I spoke with a ALEX and a JOSH , both of whom hung up on me and told me I was pissing them off. TOO BAD! Who works for free? No one of any help.I asked for their corporate phone number and was told no, that that is what they pay her to do. I proceeded to ask if she owned the company and she said no, I then asked who does and she said it’s none of your business. I quickly explained that as a contractor I have a right to know who I am partnering with and wish to speak to anyone above her. I found the presidents name of Peyton (from my own research) and I will be giving him a call. I have also made a complaint to the better business bureau in Florida. I don’t see us getting our money EVER! This was the worst business decision I have ever made and will make sure I investigate the next company with whom I do business. Horrible vendor service and I will tell every one I know NEVER to use Globe or purchase anything from them.
I have had a warranty with this company for 4 years. They have replaced my entire Air Conditioning system. They have replaced my water heater last year. Each time I called them I only had a problem one time getting trhough, they do have a high calling volume, overall I rate them excellent. I have used warranty companies in the past and this one rates among the highest in my book.
I agree with all the above bad comments. This one guy always answers phone calls making me believe this operations is run from some body’s basement. They never return calls. If you request to speak to manager they will hang up on you. They will put you on hold for over 30 minutes and than hang up. Its not worth buying this warranty at all. It all makes sense why they take so long to process any claim so you will run out of time and patience. This company SUCKS Hard.
Ac went out in August 2007. It is now May 15 2008. They are all still looking into it. The check is in the mail. So they say. I don’t think our postal service is that slow. I would never use them again. I am still fighting for my money. I am not giving up on this.
This company does nothing but take your money. THey are a bunch of crooks.
This company is essentially non-functioning after you purchase the warranty. They do not answer their phones or ever return calls from the emergency line. Do not use this company.
I called them 2 weeks ago to submit a claim for cloth washer. After couple of attempts I finally go thru to someone to submit a claim. The person was quite rude but did do their job. This job was contracted out to local Sears service center (I have a Kenmore washer/dryer). Since it was Sears the service was reasonable the problem was fixed. They did give me a 8 to 5 window. I got an invoice for the deductible the next day. Overall it worked for me.
PLEASE NOTE ON Ouafa Peyton’s response. The President and CEO of this company is Mr. Peyton. Alex Peyton is son of owner. I strongly urge all consumers to check with the Better Business Bureau of Central Florida. This company has a horrible record. Attempts to resolve issues are a joke. Take warning- research this company online. There are tons of horror stories out there.
They do not return phone calls. They do not send info in a timely manner. They have numerous reasons to deny claims.
I am familiar with this warranty company. I recommend everyone use it. They have given great service to me and my clients.
Worst company I’ve ever had to deal with. Never call you back and when you finally get through to someone (in this case, someone name Josh), incredibly rude and hostile. Globe canceled my warranty on Dec 21st, 2007 due to a mix up and never informed me of the cancellation. Even when I called in with a claim 3 weeks ago, they have been running me around until today trying to get me to pay them instead of the plumber who hadn’t been paid (who I paid 2 weeks ago) and never once told me that the warranty had been canceled. So now when I ask where my pro-rated refund on the cancellation is, they say, it must be on it’s way. HAH! I don’t believe them, dealing with them feels like I’m living in the twilight zone. Nothing they say feels like the truth.
I’m a contractor in Illinois that was contacted by globe home warranty to do some warranty work for them in my service area back in January 2007. We toke on four calls (claims). Two claims denied completely and home owner was stuck with the bills. Third claim was covered and toke 4 months and 15plus phone calls to finally get paid the $65.00 dollars. Fourth claim was under warranty and fixed by us in June 13th 2007 but globe home warranty has not paid us for our services. We have talked with them at least 20 times the first 4 months and they tell me they are looking into the matter and a check will be sent shortly. Since October 2007 they still our looking into the matter and will get back to me, Never and I mean Never do you get a return phone call from this company. Today is January 9th 2008 and this matter is not resolved and I’m forced to lean their customer’s house and take other legal actions. Of the four claims, I’ve heard from the home owners that it was a nightmare for them to deal with Globe Home Warranty like slow response, no return phone calls, weeks and calls would go bye before any action was taken
Stay away form this company, It’s bad for besiness (Home Owners, Contractors, Realtors, etc…)