Comments on: Globe Home Warranty

By: Willie Riley

Willie Riley — Tue, 13 Dec 2011 15:17:10 +0000

I purchased a new home that included a home warranty (Globe) purchased by the seller to ensure and provide protection that the house was in good condition. After a couple months, I had problems with the oven, garage door opener, and the toilet. I called globe several times, and when a finally was able to speak with a customer service rep, they were very rude. He told me the toilet and the garage door opener would not be covered. If I wanted to have the oven checked, I had to pay a service person up front when they got to the house and then they would diagnose the oven. A service person showed up and I paid him $65. After checking the in wall oven, he indicated that the thermostat needed replacing, but due to the age, he would not be able to find any parts for it. Globe became extremely rude. Refused to replace the oven and never made another attempt to repair/replace my oven. I would not recommend this company to anyone. I hope something is being done cause I would hate to see others ripped off like I have been.

By: Miranda Kissimie Fl

Miranda Kissimie Fl — Wed, 07 Dec 2011 19:29:30 +0000

I have had Globe Home Warranty for many years and have found there service to be nothing but satisfactory. Over the years of my policy I have found that there are items they do not cover and it was upsetting but overall they have treated me fairly. I have also had dealings With Jose Batista and have found that he is dishonest and unprofessional. Be leary of anything he says. Do not do business with him.

By: cheryl monk, indianapolis, indiana

cheryl monk, indianapolis, indiana — Wed, 07 Dec 2011 00:20:34 +0000

WARNING! I called this company who I hold a policy through because 2 months after I bought the house my electric went crazy. It was like a strobe party in my house. I checked my policy and it said this was covered. I called and asked whom I was speaking to and he asked, well who the hell am I speaking with. Rude customer service. I then told him the problem he continued to be rude and said they wouldn’t cover his, over the phone diagnosis of my problem. I said isnt this a fire hazzard. employee 310 (I never got a name) told me oh no its not. The next day my fuse box was completely melted. I called again and asked for a supervisor and he told me I didnt need to speak with one and I was hung up on. After 4 more attemps and 4 more hang ups, I got a call back from a suposed supervisor who was just as rude, who told me I had to pay for it to be fixed, then send them a reciept, and they would determine if it was covered. Which again he diagnosed it over the phone and said it would be turned down. COme to find out My family and I were in danger of a fire and it should have been covered as specified in my policy. btw, there over the phone diagnoses was wrong. I have never been treated like that. BUYERS BEWARE! I do intend to seek further help in this matter due to that fact I am obviously not the only one they have gladly taken money from and have not provided the service paid for.. This company May claim its complicated but it sure takes your money with a smile and then when you need anything that would cost them a dime they are rude and down right mean!

By: Joe L Batista Florida- NY Realtor

Joe L Batista Florida- NY Realtor — Thu, 03 Nov 2011 20:39:38 +0000

CONSUMER WARNING DO NOT PURCHASE A HOME OWNERS CONTRACT/WARRANTY FROM THIS COMPANY,it is practicing fraud and consumer deception,A consumer complaint has been filed with the United States Attorney General,the Florida State Attorney General,the Florida State Better Business Bureau,Florida’s Consumer Affairs & Agriculture Dept,The Florida State of Licensing Commission and the Federal Trade Commission,Also I am currently in consultations with a Florida based law firm about the possibility of a class action lawsuit against GlobeHomeWarranty.If you are a policy holder,contracter or repair service and feel your claim has been wrongfully denied or you have not been paid in over 120 days please contact me at JoeLuisBatista@aol.com so you may participate in our class action lawsuit against this company.If you have been paid you are not eligible to participate.Florida statutes and constitutions offer protection for consumers against fraud.If we prevail in court GlobeHomewarranty will be held liable for all cost including court costs and attorney expenses.

By: Suburban Service, Inc. Mount Prospect, IL

Suburban Service, Inc. Mount Prospect, IL — Thu, 03 Nov 2011 20:05:18 +0000

We are an Appliance Service Company having continued in this business for over 59 years> We have had our problems believe me with GLOBE HOME WARRANTY CO> It had been well over one year before we recieved payment for services rendered the same day as the request. What we felt we were up against a company going bankrupt as had some of the companies we had delt with having never gotten any money to the extent of what was owed to us. HOWEVER, as of today we have had all invoices PAID in FULL. We have been now entering the agreement we will continue doing service for their customers having to be paid before another service request would be obliged. The powers that be indicated they HAVE downsized (Haven’t we all) and are NOT going out of business. We were instructed we would get paid over 6 weeks and basically that was what did occur. We feel for all others as I do not know what will become of the future, however we are still willing to go one step at a time in hoping they maintain the good faith. There are changes for the good made apparently so before you give up entirely on this company, give one more try for payment. As for other service needs we are unable to comment as we are solely a SERVICE provider.

By: Susana B Kissimmee Florida

Susana B Kissimmee Florida — Wed, 02 Nov 2011 21:45:36 +0000

Dont be a fool and buy a GLOBEHOMEWARRANTY policy.This company is deceitful and they DO NOT honor their contracts. I have been trying to get reimburst by them for MONTHS,I followed their instructions,MY CLAIM WAS APPROVED by Rich at the claims department I sent them all the requested documents,they acknowledged that they received them BUT THEY DO NOT PAY! its that simple I still call them almost everyday and they always give me the run around they say they will call you back after they research your complaint/issue and they NEVER do.Please go the the BBB of your state and look them up for yourself.They do not respond to BBB inquiries.There is a reason why they have so many negative complaints,because they DO NOT HONOR CLAIMS, all those negative comments and complaints can not be all wrong. I am not trying to demote the company they are doing a perfectly good job of demoting themselfs on their own nor am I being unfair or unjust I am simply stating the truth and I dont want what happened to me and countless others to happen to anyone else,my appliance broke,I was covered for it,I was told to purchase a new appliance and that they would reimburse me.It has been a long time and still no check-DO NOT BUY A POLICY FROM THIS COMPANY YOU WILL BE SORRY YOU WILL REGRET IT,THEY JUST STEAL YOUR MONEY. AND THATS THE TRUTH THE WHOLE TRUTH AND NOTHING BUT THE TRUTH!YOU HAVE BEEN WARNED.

By: Joe L Batista Florida- NY Realtor

Joe L Batista Florida- NY Realtor — Tue, 18 Oct 2011 15:47:23 +0000

Globe Home Warranty is the absolute worst,customer service is horrendous (except for Rich the claims adjuster who is a gentleman,but although he may approve the claim underwritting has the final word),I have a few properties in Orlando all supposedly covered by Globe,recently I had a dishwasher break down,I called Globe they told me to have the unit serviced that they would reimburse me.Simple enough? HA!,I paid 70.00 dollars for a tech to come by and deem the unit unreapairable,I contacted Globe explained the situation they requested documentation from the Tech which I faxed them,they then “authorized” a replacement and told me to pay for it that they would reimburse me minus the 75.00 deductible,I went to Sears purchased the least expensive dishwasher because I am a fair and honest person and I do not take advantage and I had it installed by Sears.I sent Globe all the paper work they requested and the claims adjuster told me they would send me a check for 311.00-386.00 minus the deductible,It has been 2 months and still no check,I contacted “KAY” at the underwritting dept to get a status on my claim.I am 50 years old and I have never come across a ruder nastier individual in my life.The woman has serious mental issues and absolutely no class.She answered the phone by saying “WHAT!”,I explained to her that I simply wanted to know when my check would be issued,she went on to rudely ask me if I had read the fine print in my policy,she told me they would only send me 200.00 dollars because that was the price a “builder” pays for a dishwasher,I am not a builder.She also said that they would not pay for installation of the unit because i could have installed it myself!-I was amazed-I express my concerns and told her that It was not fair and that I would not accept that,because my claim had been approved for 386.00 minus the deductible,she told me that “If I did not understand what she was saying to me that she would hang up on me”-It has been 2 months and still no check,I reported them to Florida BBB and Consumer Affairs and the Florida dept of licensing and I await their response.This company is a JOKE – save your money and STAY AWAY-When my policies expire you can bet that I will not renew them-STAY AWAY FROM GLOBAL THEY ARE THIEVES!!!-JLB Realtor

By: Ms Chris

Ms Chris — Sat, 15 Oct 2011 16:53:07 +0000

Never showed us to diagnose my A/C problem for 3wks in May 2011. Rich, an employee at the claims department told me to find a contractor and send in diagnosis and they will reimburse me the difference in my service fee. I needed total replcement of HVAC. Rich told me to find someone on craiglist to take care of it and they will reimburse me according to my contract. Well they DID NOT since June. A contractor told me that they owed him a lot of money. Alex Peyton an employee told me that their company was the best and now I know better.

By: SUBURBAN SERVICE, INC.

SUBURBAN SERVICE, INC. — Mon, 12 Sep 2011 23:07:31 +0000

We are an Appliance Service Company having been in Business over 59 years. I cannot tell you how we have been Calling, Faxing, E-mailing and finally Written to the Company Globe Home Warranty all of our invoices since JUNE 2010! We have been doing service with several Warranty Company’s and have been patient not honestly expecting payment under 90 days, however after one year we would expect any company to pay as they still continue to sell their Policies. They are still in business? We have even delt with companies that have gone out of Business and have gotten paid over less time. A CLASS ACTION SUIT would be fantastic! WE ARE IN!

By: Ethan, Silver Spring, MD

Ethan, Silver Spring, MD — Tue, 30 Aug 2011 16:32:39 +0000

The only reason that I am stuck with Globe Warranty is because the previous owner purchased warranty from them as a buyer home warranty. I would NEVER pick this company and I suggest you to stay away from it.

This company does not stand on your side when you have an issue with your house. They will try everything possible to deny your claim. Please pay special attention on how you answer their questions when explaining your situation to them because they will find single words from your answers to turn down your claim to their advantage. Also, don’t sit and hope that they will get back to you on what they promised they will do. Follow up with them to make sure things get done because my experience is that they will NOT do it unless you call back!