HMS
Home Warranty Plan Details and Reviews for HMS
Premium: $360-400
Deductible: $100
Effective: 30 days after enrollment
Web: www.hmsnet.com
Deductible: $100
Effective: 30 days after enrollment
Web: www.hmsnet.com
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
This company also operates under the following alternate business names
- Total Protect
- Cross Country Home Services
- Haa Of Virginia
- HMS Home Warranty
- Home Warranty Service
- HomeSure of America Inc.
- Homesure of Virginia, Inc
- HomeSure Services, Inc.
Source: Better Business Bureau
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We have had the HMS warranty since we purchsed our home in April, 2007. What a terrible company!!! I can’t say it enough – and I’m the agent who sold us the house and requested the warranty from the seller for the first year.
I e-mailed the salesperson who promotes this warranty, if you can call it that, at our real estate office meetings. That was on July 3, 2011. I enumerated a series of things that have gone wrong. He said that he was going to take my complaint to the CEO who would contact me. It’s 8/9/11 and I’m still waiting for that contact.
We had a pressure valve on the pluming go bad and sprayed water from one end of the basement to the other. Of course, the broken pressure valve was not covered. The only thing covered is the turn off valves. That meant that, including the deductible, the repair we are responsible for would cost us $400. HMS sent me a survey while this was going on. I answered it honestly which was not flattering to HMS. I then got an e-mail from HMS that as a result of my survey responses, they revisited our claim and decided to deny it altogether. The repair is still not complete because we need to contact our water company to get them to tuen the wateer off at the street so that the plumber can come back and install the shut-off valve. He said it could take 2 months before the water company can get to it so, since the job is not finished, I don’t know if we are going to be hit with an additional charge for the shutoff valves.
To mention some of the other fun adventures with HMS – our first experience was a plumber who showed up with 2 yorkies. One was tied to tour bird bath, knocked the top off and ended up with a broken toe. The other dog was allowed to roam around the area with no leash. To top it all off, the plumber charged us the deductible plus an additional $90.00 for a shut off valve he put on the shower pipe.
A water heater broke in December, 2009. We went for nearly 2 weeks without hot water. The contractor ordered an industrial size and not a residential size heater. No one contacted us to let us know why nothing was being done for the 2 cold December weeks.
We had a sump pump not work correctly. As usual, things always break on a weekend. I explained that the basement had literally several inches of water and that we needed to get a plumber ASAP. We had antiques, Christmas decorations and gifts, etc. stored. This was the first time that the pump had to work since we purchased the house. The flooding was a result of heavy snow and rain that caused the water table to rise. Not one of their contractors would come out before Monday. Claim was denied because the pump had a hose and was not hard piped.
HMS did cover two small heater repairs. I liked that plumber and requested him when I placed the claim for the sump pump but he would not go to a warranty related repair because he was too busy with non warranty jobs.
We have been having a problem with our refrigerator. I dare not contact them only to be charged another $100. to have the claim denied. I think the word deductible is just code for a service call – a charge we would not be hit with if calling our own repair people.
If we add up all the years worth of premiums and the deductibles paid, that water heater and 2 small heater repairs cost over $2,000.00!!
HMS just takes the money and runs as evidenced by the blow-off I am experiencing. Their contractors are not very reliable.
The salespeople come to our real estate offices and promote having the buyers and/or sellers purchase their warranty to give the clients peace of mind after settlement and prevent them from coming after the salespeople if something breaks after closing. I have heard other agents complain about the warranties. It seems like false advertising when the salespeople tell you all the items that the warranty covers but neglect to tell you at the same time what is NOT covered. The brochure has pictures of lots of covered items on page 5. The Home Warranty Agreement starts on page 16. It contains the small print of items called Examples of Items/Conditions Not Covered but they are tacked onto the end of the items that are covered. They don’t even put those examples in a separate paragraph. Besides, as a non contractor, I don’t even know what most of those parts do or why they are excluded. It would be interesting to know if the mostly costly repairs are the ones most denied. If so, it sounds like the makings of a class action lawsuit!!!
I have a 3 year warranty that runs out in days. I bought a new home and from the first call until now every ticket was for my Heating/Air. I have yet to go more than a few months without having to have a repair company. They have ignored my request to replace a clearly defective unit. I am writing this review from my kitchen table in August and the inside temp in my home is 90 degrees.I have been without air for 5 days now. I actually heated my home with space heaters for over a month waiting on parts in the dead of winter with 10 degree weather last year. DO NOT USE HMS….They are terrible. On one of my calls the service company they sent to install a new Air Handler ( which is why I went a month without heat) I found out the installer was not even licensed in HVAC. Then after imporper installation they would not return to repair or replace my unit.I am considering legal action and I do not care how much it cost me to do this. They are already into me for the cost of the warranty and many hundreds more in Co-Pays for the same unit. I will admit that they have not charged me a copay on SOME items after screaming and cussing but at this point I could have paid for 1/2 of a brand new unit myself.
August 9, 2011.
“Let Us Shut this company down” “They Suck” Recently my dryer broke and HMS sent someone to look at it. 2 old drunken men arrived tore up my dryer and left all the parts on the floor for 2 days. I told them not to return and to avoid all the problems i bought a new washer and dryer.
My AC unit has been breaking down and each time HMS sends someone out to Jimmy Rig it so it can work for a couple of months then fall apart again so they can collect a $100.00 deposit each time they come out.
On July 12, 2011 my unit stopped and the drin started leaking, they sent JC & JC to look at it. The technician saw that the unit was bad but again he jimmirigged it and this time it worked for three weeks. Had to pay the deductible and pay $350. for new drain pan. On August 6th the unit completely died. HMS sent someone again and I had to pay another deductible, the technician reported that the unit was to be replaced because it was in poor condition. HMS kept talking about replaceing the motor. ” How can you replace a new motor in a 25 year old unit?” I have lost 2 full days of work and had to spend 3 nights at a friends house with my kids while the answer from HMS was “We are approving your claim”. This is the truly a company that has no regards for their clients and only wants to collect your money. I have been paying over $450.00 for the past 10 years to this company as well as the owner who was before me and they cannot replace a AC unit that costs less than $2500. I spoke with 3 supervisors, the problem is they pretend to be nice, give you their so called direct line for you to call them but never answer or return you calls even after several messages. This company is a poor excuse for a service company and should be reported to the BBB.
Mavis Brady
Gaithersburg MD
It must be the State to state service because like the other person in Ohio I had great service. I had a Washer done, the guy was fast and very friendly and I even renewed my HMS warranty, I had it free the first year and this is the 2nd time I paid for it because it has been great so far.
I’ve been ripped off and I’m very upset. I’d been with HMS since buying this house in 1995 when the deductible was only $35. With business growth the deductible was increased to $100. That’s still good considering appliance and/or system repair and/or replacement costs. During the nearly 16 years I’ve made a number of claims and have had fair service. This included 2 a/c units being replaced and later repaired and the hot water heater was replaced. Recently the a/c (replaced in 1996, fan and fan motor replaced 2010) wasn’t cooling well. We contacted HMS 7/29/2011. Shellaby A/C (they also have many terrible reviews online) came out that same morning. Good so far! The tech looked at the unit, touched the side of it and flaked off a number of the ‘fins’ from the condenser coils. He saw that the wiring on top of the fan motor had burned in 2 spots (2010 repair). I’d not seen that before. It looks like it shorted by touching the protective grate covering the fan. He looked at the unit’s ID plate and said it was a 1996 model. He told me that the unit should be replaced because the coils couldn’t move the air with them being in such bad condition and it was unsafe to run it with the burnt wires. He didn’t check the Freon or look at the compressor. He said they would contact HMS about replacing it and they’d probably be back in about a week. I gave him a check for the $100 deductible. HMS called me 8/1/2010 with bad news. If they had good news I think they would not have called for at least another week. Well he told me that the repair was not covered because the condenser coils’ “rust and corrosion isn’t covered. It isn’t a mechanical problem.” Well, I argued about it. It isn’t just rust and corrosion! So he transferred me to customer service. Well, as you can guess, that didn’t help either. I told her that we’d just had the fan replace a year ago and now we’re seeing the burnt wiring. Well those repairs were only warranted for 180 days. What’s the sense of having a home warranty contract if when the repair warranty runs out you can’t get it repaired again? What a scam!!! Well that contract will not be renewed by me in September!!! Another company found a way to collect your money, promising service and then finding a way not to have to fulfill the contract.
This is the WORST company in the WORLD. HMS services were given to me @ my settlement table by my realtor.
I thought it was a good product… but don’t worst your time. This company should be shut down… I am calling the BBB… to see what they can do.
I had this warranty through Long&Foster.I filed a claim for the first time. I paid $100 deductible, and the rest was only $50. After a few times of argument, I figured out there is no point to suffer from these nonsense. I cancelled mine, and got back some money, not whole though it has been only one month. I better tell my story that you may not want it to happen to you.
This is the story:
-. HMS/CCS: It was a pre-existing problem, the plumber said.
-. I called the plumber. The plumber: I never said that. And, how the heck can I tell if it was pre-existing thing?
-. I called HMS/CCS, and argued that the plumber never uttered “pre-existing”. By the way, their warranty was covering “unknow pre-existing” as well (if they really meant it).
-. HMS/CCS: Well, then it is our vulgarizations department’s decision.
-. I did not agree.
-. As per their request, faxed 50 pages of inspection report. They insist it to be faxed but not email.
Guess what! What could be their statement?
HMS/CCS: The inspection says facets and toilets are old. You should check and replace them and show us the receipt in order to get warranty covered in the future. And the inspection says your boiler, air-conditioner, and etc. are as old as your house, 10 years. So thus they have to checked in detail by professionals and replaced with new one in case, then the warranty will be able to cover them in the future.
They still send me an email to get appraisal for their service quality.
I wrote: Your policy and business philosophy are against to the purpose of your existence. I can do much better, and please invite me as for your CEO.
I meant their poly should say: we may cover everything at your expense.
They wrote me back in a minute: We have examined your claim extensively, and decided it to be not covered.
Folks, not only HMS/CCS, but all of them are the same.
Yes there are some people get benefits from them, like real-estate brokers. Since, they collects the prays.
Cancel yours ASAP, and get back a dollar or so. That is the best thing you can expect from them.
We have had to call HMS several times. Sometimes it has taken a while to get someone out here but once they are here the service has been good. Over the past two years we’ve had our water heater replaced, pipes replaced, plus a few other things.
Our A/C unit is 15 yrs old. The unit worked fine, but it started leaking and it was caused by the rusted and cracken/opening of the drain pan. The service company came and diagnosed just like what we suspected (but later found out from the conversation with the HMS that the cause was the coil). The HMS gave us an option to get a cash credit of $397.64 to get it fixed by other company of our own choice or let the service company fix it for us. The thing is if we let the HMS service company to fix it, we would still have to pay the service company “the noncovered charges” of $400s (don’t remember exactly). Since we don’t really impressed with the particular service company, we decided to take the credit and use our own HVAC company. Before getting it fixed, the A/C totally stop working. I called the HMS again hoping they can have the service company to come back and check for any additional problems beside the crack of the drain pan (and we don’t mind to pay for another $100 deductible if considered as a separate claim). The HMS stood by the original diagnose/claim. The HMS believes that by replacing the drain pan, evaporated coil, metering device, the A/C will definitely work.
I don’t know anything about HVAC, but without checking it again, how can the HMS sure for me to pay the noncovered charge of $400s on the top of my $100 already paid deductible(so much for paying for home warranty, isn’t it) that the unit will work just fine. Can we say that the HMS can help us save money if in case unexpected breakdown???? I just don’t buy it at this moment. I have enough of frustation and just walk away to at least now save my insanity, but will definitely advise every homeowner we know so that they don’t make a big mistake like we did to get the HMS home warranty.
HMS has to be the worst company ever – I don’t know how any other company could be worse. I have called them a total of 4 times in ref to our heater and a/c. Neither are fixed. The heat hasn’t worked since we moved in (DEC 2010) and now it’s 90+ degrees here and the technician from A/C plus gives me a different story each time as to why the Air conditioning isn’t working! I think he knows exactly what the problem is – we need a new system but that won’t happen. At first he said it was the fan and replaced it – upside down! It’s a joke. I will call a legitimate company tomorrow because HMS is not in the business of providing any service except ripping people off. I tried to speak with a supervisor but that was like the Abbott and Costello skit “who’s on first?” The people who are actually satisfied with this company must have new homes with new appliances or HMS is paying them to write good reviews. Please, please save yourself A LOT of grief and don’t deal with HMS – take heed from the majority of reviews.
I’ve had home warranty service contracts in several States — this is BY FAR the worst excuse of a company that I have ever seen. Their customer service is despicable; outright liars. The company should go out of business simply as a public service but they are too concerned about taking your money than they are about actually helping people. Please DO NOT spend any money on this company. In fact, please tell everyone you know NOT to use them. I am contacting local realtors to dissuade them of this company. All they do is fall on fine print of their supposed contract. I’ve asked for a copy for almost a year and they still will not send me one. I am getting a rebate for the money wasted thus far and going somewhere else. Please stay away for this fly-by-night outfit!! Don’t be another victim like my family.
This place is the worst. It took them THREE weeks to fix our HVAC system during a Spring heatwave. The claims/authorization process is ridiculously slow and makes no sense. They blamed the contractor for not providing a full report and the specs needed to order parts for our cooling system (yet, THEY choose the vendors). When I told the repair person, he claimed it was HMS that did not order parts he requested to complete the repair. I am not sure who was lying, but it is absolutely absurd. It does appear that HMS insists on ordering parts on its own whenever possible and they take DAYS to shop around, all the while you’re sweltering in an 87 degree house.
When our claim was finally authorized and it was Friday afternoon and I asked if they could find someone to do the repair over the weekend since we had waited more than two weeks, and was told it was not hot enough outside to warrant an emergency. I told them to come to my house and look at the temp inside and see that we couldn’t cook, do laundry or run any major appliances. They simply didn’t care.
The customer service people I have dealt with were always nice (except for maybe one), but they aren’t in any position to help you and you have to ask for a manager. we called daily to follow up on the claim and everytime I was told that they put an “expedite” note on it… it never made a difference.
At this point, it would have made more sense to pay out of pocket and avoid the hassle and time of having to follow up with them on a daily basis. I definitely do not think the warranty was worth the money.
Would rather use my money as tissue paper instead of giving it to these SCAM ARTISTS. I am a Soldier who was deployed when my A/C unit decided to go out on my wife and child. Thought my family would be covered by the home warranty company and would have no issues. Unfortunately this was not the case i paid 2 deductibles at $100.00 each, (because the problem was something different inside the A/C unit…..really?). Well now that i am back from my deployment it is Summer and my A/C unit is still broken. O and because my warranty ran out while i was deployed they wont even think about fixing it now. THEY SUCK!!!!!!!! NO MORALES!!!! LIARS!!!
This company’s response to our claim left us completely unsatisfied. They said it would take up to 2 days to let us know if our claim would be covered in our warranty. It took three weeks. They didn’t cover our problem and said our ac unit problem was because of because it was installed incorrectly. It worked last summer though. And our house is 15 years old. Yet it wasn’t covered under wear and tear. Their customer service was rude to my wife multiple times.
I had written all my reasons for this review but it was deleated when I submitted the review the first time. I’ve had HMS for 7 years and I could have and should have bought a washer and dryer instead of giving HMS my money every year. I don’t feel like typing all this over again but the last repair person took $50 and did nothing. Absolutely nothing but lie that I had the cold water turned off as the reason why the washer was not wringing the clothes properly and they dryer had no hose for why it was not hearing. I had not had a hose for 7 years and it dryed all my clothes. As far as I can recall there was not clause that the service calls for for 5 yrs or less for repairing the appliances. Thanks HMS I will keep and save my money from now on for all my next emergencies.
Bought home and moved in middle of July 2010. A/C went down. Told it is old and there were problems with it before eventho I had the prior a/c person here and he checked it out. Had problem with microwave and cook top stove. Nothing is covered. They sent a/c people here…didn’t know what they were takign about. Kitchen and laudry room were flooded..ruined my wood floor and kitchen floors. Called them for all of this.,..don’t worry we will send osmeone out. Here I am with wall to wall boxes andwater all over the place. I complained to the State of Ga. Theri response is a lie. They said I was rude…lie,,,& I told them I just got out of the hospital…lie…have not been in hospital since 2007. They denied my claim(s) saying they were pre-existing. Had house inispection. Realtor and prior owner stated..in e mail..all repairs were done yet this company would not do 1 repair. They send a/c people here. They tell me they have to contact their boss..and HMS will contactme. NOTHING. I will have to replace the a/c unit…$7000…the plumbing cost me $3200…new dryer ws $600…new floors will be $4800…microwave-built in – $650…cooktop…$900…andthey will nover a darn thing….what am I payinig for when they cover nothing. Rip off artists….
Worst company ever! I would give them negative numbers if it was possible. All these people who have posted positive reviews about this company must be paying someone under the table! This home warranty came with our house and I would never dream of renewing there service! I have filed four claims with this company and all of them have been rejected for bogus reasons! My heater is leaking carbon monoxide and we were told it was completely fine, that there are no mechanical deficiencies. Obviously there is a deficiency if the machines is leaking gas. However the unprofessional technician didn’t even have the equipment to test our heater for leaking gas. My waste water line in leaking and they rejected that because they claim it was pre-existing. Even though we were told on the phone that our issues would all be covered. That is their game, to be nice on the phone and tell you everything will be covered and charge you deductables and not cover anything! A huge scam! Stay away from this company if you can.
Got a policy when moving into our current house. We have had to use it a couple of times (broken garage door lift, washing machine) and didn’t have any trouble using the policy. I read other reviews about not being able to get approval to replace broken appliances, but I didn’t have that problem (although my claims related to less major applicances than what I read about in the other reviews). I paid $409 and have a $100 claim charge. Not sure if I’ll keep the policy forever, but well worth the peace of mind when you just spent all your money to buy a house and don’t feel like you could afford a huge repair bill.
I feel compelled to post a REAL review up here. I read all of these reviews after our new house (purchased in May ’10) cam with an HMS home warranty. I was very disheartened to see all of the negative reviews. I figured this company was a ripoff. They turned out to be a great company. I was and still am a little shocked at how many appliances went bad in our first year of ownership.
1-Clothes Dryer. We placed a claim through HMS when our dryer stopped drying our clothes. It would not heat up anymore. This was the only negative experience with HMS. The company they set us up with was suppose to come out. They never called and never showed up. I called a few days later and was told that this repair guy has problems with HMS, that they refuse to send him paperwork before he shows up at my house. He was very unprofessional, treated me like it was my fault. This is when I read the reviews on here. After seeing the negative reviews I figured HMS was giving us the runaround, so we broke down and bought brand new washer/dryer combo ourselves.
2-A/C. We noticed our house getting very hot in the dead middle of summer (90+ degrees every day). I called HMS and spoke with a customer rep., told her what happened with the dryer, and told her how PO’ed I would be if this happens with the A/C. She transferred me to a supervisor who despite me being quite stern was very nice. I actually felt a little guilty as she was just so nice. The A/c was fixed within 48 hours. It was the condenser.
3-Not hot water. Water heater is leaking water in the basement. File a claim with HMS. Guy came out, said it was leaking, and we needed a new one. A day or two later, brand new water heater (same specs as original one). My only small gripe is the installer charged me for “extra parts”, about $55. I thought the deductible was $100 and then they pay the rest. Oh well, for $155 I got a brand new water heater installed.
4-Oven stopped heating. Filed claim online (the way to go…it was VERY fast). 3 days later (could have been within 24 hours, but I wanted top wait til the weekend), guy came out and took him 30 min to fix it. Bad igniter. He was incredibly nice as well. We had a nice chat about the nuclear disaster going on in Japan.
Well, I’ve had HMS fix 3 appliances now and I am surprised they havent questioned me for so many things going wrong at the house within a year. They were very nice, and did the job right. I havent had to replace something like the central air, but for all of my small to medium problems, they really came through.
I have had no issues with this company, we have been with them for the last two years and have made 1 clain so far. The claim was handled well, HMS did what they said they would do, the contractor came when he said he would, he did what he said he would do, it took a little longer than I would have liked, but he gave me a timescale and stuck to it.
My policy is due to expire with them soon and I have spent most of today comparision shopping to see if I am still getting a reasonable deal with HMS. One thing has become very apparant, although some companies maybe cheaper both in premium and deductible, they all seem to have a very low maxium claim amount, some will only payout a max of $500 per claim,the average was around $1000, at least HMS offer upto $5000 max claim amount which when thinking about my A/C and furnace, I know $500 wouldnt go far !!!. They also included things on the policy that other companies classed as extras to the policy and charged more for such as the sump pump and jetted tub.
So when I added up dollar for dollar they actually worked out cheaper on the premium, however HMS deductible was the highest at $100, I spoke to their rep on the phone and they wouldnt lower this even when I said I may go elsewhere which was a little disappointing. I will continue to call a few other companies but as I have no reason to complain about the service they offered when I did make a claim looks like they will get my business for another year !!!
I called for a claim on a dishwasher that wasn’t cleaning properly. They came and said my dishwasher was dirty and I needed to clean it. I cleaned it completely and tons of food particles were remaining on the dishes after each wash. I called HMS and they said that it was my problem and I would have to pay another $100 deposit to initiate another evaluation. This company totally suks.
What’s the fuss people? We’ve had HMS for nearly 4 years now and gotten a handful of items covered – spent very little out of pocket and only one denial. For those of you that complain, take a look at your contract before you post and whine. Our denial was listed in our contract under items not covered – it’s quite simple. Yeah we were upset but such is life – it’s not covered. Other than a little denial; service is good the contractors appear to be professional and pretty quick plus mos things were repaired on site except for our furnace which was installed after the weekend a few years ago. I give them a thumbs up!
Many issues are already listed on this website and I find it painfully funny that our issues are very similar and we live in a different state.
The call center people must have a very difficult time handling the frustrated customers. The call center people have been trained to repeat the policy and tell you the words within the hand outs we get are only estimates. They continue to repeat time and time again what is suppose to happen as you continue to tell them it is not happening that way.
We had a water heater go out and throw water out into our basement. HMS did not help us make contact with the service person. After not hearing from the service person, we called HMS and got other options. We called a local person who came and installed a water heater for us. About 4 days without any hot water!!
What the local person charged us and what HMS will pay is quite different. The local person charged us around $1900 and HMS is only reimbursing us around $1200. But, we did get hot water much faster than doing it the HMS turtle way.
Now, we are waiting to be reimbursed from HMS. Policy and Service Center say we would get paid in 2-4 weeks. We are not at week 5. Again, the Service Center is no help. They only repeated the same thing over and over. This person also counted the weeks and said I was right- it was now 5 weeks.
One suggestion- we bought the new house and this warranty came with the house. Our real estate company, Sibcy Cline, will be notified of the poor service. Maybe all of us should give this feedback to the real estate people. There are other warranty companies out there.
This company is horrible. In particular, today I took the entire day off of work to have someone come replace my hot water heater (which is leaking everywhere) and a burner on our range that isn’t working.
Well, after taking all day off, they say I’ll have to wait another week or more for them to come back and fix the problem.
Expect every repair (no matter how minor) to take weeks to fix and at least two visits to your home. This company doesn’t give a rip about fixing your home in any sort of timely manner, just doing it as cheaply as possible.
DO NOT BUY A WARRANTY FROM THIS COMPANY…THEY STINK!
I can’t believe these people..Worst experience I have ever had.. To begin..The washer that came with the house quit on us..We called HMS and they sent a repairman, good so far. Technician comes says washer kaput. HMS gives a choice of $550 or they will get a new washer for us from GE… GE says we will have it in 3-5 business days, great..5 days later GE says they have shipped it..we get it three days later ..Truck driver arrives in an 18 wheeler and leaves it by the mailbox (did I mention our drive is a quarter mile long?). Fine we get in the house go ahead and hook it up since our laundry is starting to accumalate..Level it up and wash some clothes..Washer takes off across the floor knocking dryer loose spilling laundry soap and just making a mess…We called HMS again and they tell us it our fault because GE was SUPPOSED to send a tech to deliver it and hook it up..It is OUR fault that Estes Freight delivered it and left it for us.. Even though nobody told us GE/Sears was NOT gonna deleiver it or that Sears was NOT gonna send a Technician to hook it up till we called.. NOW HMS tells us to suck a brick because we hooked it up wrong….Even though they admitted that GE/Sears was SUPPOSED to send a tech and hook it up and GE/Sears did not……
Well I guess I’ll go suck a brick… My advice to anybody considering purchasing this insurance would be to save yourself some heartburn and look for another company becauise theses people are after one thing ..YOUR MONEY!!